We use the solution to protect our email, domain, and users against spear phishing, spamming, malware, and malicious attacks regarding attachments and URLs.
Co-Founder at I A M IT Technologies LLC
A security solution to protect email, domain, and users with rate controlling feature
What is our primary use case?
What is most valuable?
The most valuable features are filtering and rate controlling. They are good and are required to avoid having low IP, email, and domain reputations.
What needs improvement?
Sometimes, Barracuda Blacklist blocks the general IP list from the source domains. They block the genuine sources, too.
For how long have I used the solution?
I have been using Barracuda Email Security Gateway as an integrator for two years.
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Barracuda Email Security Gateway
November 2024
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816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
The product is 100% stable.
What do I think about the scalability of the solution?
The solution is very much scalable. We have ten customers in the Middle East and five customers in India.
How are customer service and support?
The customer support is very good compared to other solutions.
Which solution did I use previously and why did I switch?
We’ve used Mimecast before. We had a support issue that we couldn't resolve. Barracuda offered a more scalable and cost-effective solution with the features and support we needed.
How was the initial setup?
The initial setup is very easy, compatible to manage, and takes a maximum of three hours to complete.
Since we are using MP65, we procure the SaaS model. We generally follow the same process for SaaS to deploy the solution.
What was our ROI?
We’ve already invested 100 Euros, roughly 10lakh rupees, and received 30-50% ROI.
What other advice do I have?
I recommend the solution, especially for email security, load balancing, and journaling.
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Partner/Owner and Director of Human Resources at Up arrow Systems
Manages and filters all inbound and outbound email traffic to protect organizations, but needs to improve the pricing
Pros and Cons
- "It can effectively combat phishing attacks, block spam, provide confirmation, and ensure operational manageability with a strong focus on product stability."
- "The pricing needs improvement."
What is our primary use case?
Barracuda Email Security Gateway is primarily employed for safeguarding emails, focusing on email security.
What is most valuable?
It can effectively combat phishing attacks, block spam, provide confirmation, and ensure operational manageability with a strong focus on product stability.
What needs improvement?
The pricing needs improvement.
For how long have I used the solution?
I have been using Barracuda Email Security Gateway for the past ten years.
What do I think about the stability of the solution?
I would rate the stability nine out of ten.
What do I think about the scalability of the solution?
I would rate it eight out of ten.
How are customer service and support?
There are occasional delays in their response. They do not always reply on time.
How would you rate customer service and support?
Neutral
How was the initial setup?
We often encounter challenges because each customer has unique network configurations, security hardening requirements, and specific solutions. This includes migrations and email address configurations, which need to be updated periodically to stay in line with the solution. Regarding deployment, I believe we can complete a few files quickly, but the implementation phase will require more time.
What about the implementation team?
We consistently monitor service support to handle various customer services, and we have a team of five individuals responsible for managing different customers.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution and I would rate it a five out of ten.
What other advice do I have?
Overall I would rate it seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
Barracuda Email Security Gateway
November 2024
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Network Security Engineer at Pronet
A security for managing both inbound and outbound email and preventing it from threats
What is our primary use case?
The solution helps manage both inbound and outbound email. It prevents email phishing, spam attacks, and major attacks, securing email communication against various threats, including social engineering and compromised addresses. It has multiple features to prevent the user from being the victim of attacks.
What needs improvement?
Barracuda does not provide support for DMARC for outgoing emails. DMARC stands for Domain-based Message Authentication, Reporting, and Conformance.
For troubleshooting it at the core, We have to open a separate support to provide accessibility to the IT team, facilitating engineers to get into it and offer support. We have to establish a separate support tunnel at the customer site to make it accessible to the cloud, allowing the tagged engineers, potentially situated in another country, to provide remote support to the customers.
For how long have I used the solution?
I have been using Barracuda Email Security Gateway for two and a half years.
What do I think about the stability of the solution?
The product is stable.
After three or four years, you can switch the hardware. When a new technology becomes available or the existing hardware needs an upgrade, they replace the customer's hardware box with a new one without additional charges. Barracuda does not charge extra for deploying the new boxes or for replacement. The best feature is their box is refreshed after some time according to their hardware renewal policies.
What do I think about the scalability of the solution?
The solution is very scalable.
We deployed the solution on different company and customer sites.
We’ve around nine to ten customers using the solution.
Which solution did I use previously and why did I switch?
FortiMail Security Gateway is far better than Barracuda Email Security Gateway.
Barracuda’s reporting feature allows you to locate particular logs and issues. The solution analyzes the issue if an email is not received at the recipient site. It also monitors email in the queue. FortiMail is difficult to handle from a reporting perspective. You have to dig deep into the logs to understand why a specific email is not being sent or received.
How was the initial setup?
The initial setup and configuration are straightforward. It requires no MF records to be enabled. The platform provides two distinct interfaces for easy domain and IP address management with blacklisting and whitelisting capabilities.
To configure the system, you must set up SMTP servers, mail servers, and email addresses, enabling various security features such as anti-phishing, antivirus, content deployment, email reconstruction, etc. It is very simple to configure and use.
What's my experience with pricing, setup cost, and licensing?
The solution is cheaper than FortiMail.
What other advice do I have?
I have deployed one box on-site but also provided support for deployed boxes in many customer sites, Government sites, and private sectors.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Presales Engineer at SNSIN
Quick configuration, simple log management, but performance could improve
Pros and Cons
- "The most important features of Barracuda Email Security Gateway are the simple and quick configuration, interactive console, and easy-to-understand logs."
- "Barracuda Email Security Gateway can improve email detection. We have some emails that are bypassing the threat scanning. There are some impersonation emails passing through."
What is our primary use case?
Barracuda Email Security Gateway can be deployed on the cloud or on-premise.
Barracuda Email Security Gateway is similar to a traditional spam filter but provides more features. It protects you from the attacks that are coming through your emails. It scans and filters your email, and delivers them.
What is most valuable?
The most important features of Barracuda Email Security Gateway are the simple and quick configuration, interactive console, and easy-to-understand logs.
What needs improvement?
Barracuda Email Security Gateway can improve email detection. We have some emails that are bypassing the threat scanning. There are some impersonation emails passing through.
For how long have I used the solution?
I have been using Barracuda Email Security Gateway for approximately five years.
What do I think about the stability of the solution?
Barracuda Email Security Gateway is good. However, the appliance will have some challenges, after three years of use we have some performance issues in some boxes.
What do I think about the scalability of the solution?
The Barracuda Email Security Gateway is scalable when in the cloud.
We are using devices that support 5,000 users. We have been hiring more employees now that the lockdown from covid is slowing down.
Which solution did I use previously and why did I switch?
I used Proofpoint and Check Point previously.
How was the initial setup?
The initial setup of Barracuda Email Security Gateway is straightforward. It can be done in quickly by experts or if you follow the wizard it can be done in 30 minutes.
What about the implementation team?
We have one engineer for the deployment and maintenance of Barracuda Email Security Gateway.
What's my experience with pricing, setup cost, and licensing?
We typically purchase a one or three-year license for Barracuda Email Security Gateway.
What other advice do I have?
I would recommend this solution to others.
I rate Barracuda Email Security Gateway a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
A good all-in-one package with phenomenal anti-phishing capabilities and good support
Pros and Cons
- "This product is powerful and quite simple to use."
- "I would like to have better integration with third-party archival vendors to facilitate moving data in and out."
What is our primary use case?
This is a total email security solution.
What is most valuable?
This product is powerful and quite simple to use.
It has a unified interface for archiving, security, and backup, all put together into one portfolio.
This product has phenomenal anti-phishing capabilities.
What needs improvement?
I would like to have better integration with third-party archival vendors to facilitate moving data in and out. This is definitely an area that should be worked on.
Having better user admin controls from an application perspective would also be helpful.
For how long have I used the solution?
We have been using the Barracuda Email Security Gateway for about a year.
What do I think about the stability of the solution?
It is very stable and we have had no issues.
Because it is a cloud subscription, it is updated automatically.
What do I think about the scalability of the solution?
In terms of scalability, we haven't had any issues. We have more than 100 users. There are a couple of administrators but most of them are end-users.
How are customer service and technical support?
The Barracuda support is far better than Trend Micro.
Which solution did I use previously and why did I switch?
Prior to Barracuda, we were using Trend Micro InterScan Messaging Security, and then we were using Symantec's Email Security. We now have all of the features that we want in a single product.
Working with Trend Micro is a little bit tricky at this point in time.
How was the initial setup?
This solution is very easy to install. It took us a couple of days to deploy.
What's my experience with pricing, setup cost, and licensing?
We pay between $8 and $10 USD per user per month.
What other advice do I have?
Overall, this is a good product with wonderful security capabilities and I definitely recommend it.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Customer Service Staff at a financial services firm with 201-500 employees
Easy to use with a user-friendly configuration and web interface
Pros and Cons
- "It's easy to use. The configuration and web interface are user-friendly."
- "Barracuda should have a sandbox feature in the appliances."
What is our primary use case?
It's easy to use. The configuration and web interface are user-friendly. The spam filter and other features work well.
How has it helped my organization?
Barracuda Email Security Gateway helps me filter many emails each day. The tool for sending emails is easy to configure. In my company, we send a high volume of emails daily. Barracuda system is useful.
What is most valuable?
The most valuable feature is the spam filter.
What needs improvement?
Barracuda should have a sandbox feature in the appliances. That's the only thing missing. In my company, we have four appliances, and we have to use a third-party brand for sandboxing.
Moreover, sometimes phishing emails still pass through, which is a drawback. I would say it's about 80% to 90% effective.
For how long have I used the solution?
I have been working with this solution for seven years. We have deployed it on VMware. Moreover, we are using Barracuda Email Security Gateway 400.
What do I think about the stability of the solution?
Stability is a ten.
What do I think about the scalability of the solution?
I rate the scalability of Barracuda an eight out of ten.
How was the initial setup?
The initial setup was easy. I had to change all the appliances in the past due to a hardware refresh, but configuring the new appliances was easy.
What was our ROI?
It's a good investment. We've seen a significant return on investment.
What other advice do I have?
In my opinion, I only have experience with Barracuda so I might recommend it. But, I would suggest exploring other options as well, like Microsoft, to have a better understanding.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a insurance company with 51-200 employees
Increases productivity and functionality; good customer service
Pros and Cons
- "Thanks to Barracuda Email Security Gateway, I have seen increases in productivity and functionality in terms of spam reduction and filtering against different threats, which is a benefit by default."
- "I have noticed that it takes a little time to get familiar with after deploying and some tweaks need to be done as things come up."
What is our primary use case?
Our primary use case for this solution is spam filtering. It extracts messaging for us. Thanks to Barracuda Email Security Gateway, I have seen increases in productivity and functionality in terms of spam reduction and filtering against different threats, which is a benefit by default.
What is most valuable?
The things I find valuable are how it is easy to maintain and its seamlessness. I cannot say it's better or worse than any other solution, but I have no issues with it as it does what it needs to do.
What needs improvement?
I have noticed that it takes a little time to get familiar with after deploying and some tweaks need to be done as things come up.
For how long have I used the solution?
I have been using this solution for three years.
What do I think about the stability of the solution?
We've had a couple of issues pop up over the three years but they were resolved within 15 minutes. One issue that wasn't critical took around a day to resolve.
What do I think about the scalability of the solution?
I would rate the scalability of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. Currently, there are about 175 users of this solution in our company.
How are customer service and support?
I would say that their customer service is quite good. You will always be able to get someone on the line whenever you call.
How was the initial setup?
I would say the initial setup was super simple and quick. It takes a couple of hours to deploy. After that, you're up and running.
What's my experience with pricing, setup cost, and licensing?
I would say that this solution is more expensive than the competitors.
What other advice do I have?
I would rate this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. Barracuda Email Security Gateway has been fine for our use case.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at Havells
Highly stable, straightforward initial setup, and scalable
Pros and Cons
- "The most valuable feature of Barracuda Email Security Gateway is that it blocks almost 99 percent of threats from users' email inboxes."
- "Barracuda Email Security Gateway should add auto-remediation to improve the solution. Additionally, there are times when we have false positives and our general emails get locked, we have mentioned this to Barracuda."
What is our primary use case?
Barracuda Email Security Gateway is used to protect users' email inboxes from malicious threats coming from outside of the network. For example, it can be a malicious link or some malware as an attachment. If these threats are sent to our users, then it blocks and deletes the email.
What is most valuable?
The most valuable feature of Barracuda Email Security Gateway is that it blocks almost 99 percent of threats from users' email inboxes.
What needs improvement?
Barracuda Email Security Gateway should add auto-remediation to improve the solution. Additionally, there are times when we have false positives and our general emails get locked, we have mentioned this to Barracuda.
For how long have I used the solution?
I have been using Barracuda Email Security Gateway for three years.
What do I think about the stability of the solution?
Barracuda Email Security Gateway is a stable solution.
What do I think about the scalability of the solution?
Barracuda Email Security Gateway is a cloud solution, therefore it is highly scalable.
Everyone in our company is using this solution. It is protecting 10,000 users' inboxes. We do not plan to increase users.
How are customer service and support?
The technical support is good, we did not find any issues with them.
Which solution did I use previously and why did I switch?
We were using another security tool previously. We were looking for an advanced tool that helps us to log more threats and incident management. This is why we chose Barracuda Email Security Gateway.
How was the initial setup?
The initial setup of Barracuda Email Security Gateway is straightforward. The process can take approximately 15 to 20 days.
What about the implementation team?
We did the implementation of the solution ourselves without a partner.
What's my experience with pricing, setup cost, and licensing?
We have a long agreement with Barracuda Email Security Gateway. We're very pleased with the cost and the solution. The cost is in the average range for this type of solution.
What other advice do I have?
I would recommend this solution to others.
I rate Barracuda Email Security Gateway an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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sharing their opinions.
Updated: November 2024
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