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General Manager at Gemakom
Real User
Link protection checks links and alerts us to phishing attacks
Pros and Cons
  • "The link protection and anti-phishing features are great."
  • "False positives have given us issues."

What is our primary use case?

We use it ourselves as well as our customers. Our deployment is on-premise and also combined with cloud control. Cloud control is second-tier. The first tier is cloud control, the Barracuda and Barracuda cloud and then the email is passed to our Barracuda box which is on-premise. It's a gateway appliance, not a hardware box. It is normally used with Microsoft Exchange server but is also supported with Microsoft Office 365. We have 20 users but our customers have from 200 to 500 users.

What is most valuable?

They combined the cloud control and they have anti-phishing. There is link protection, which means when a link is in the email and it is similar to PayPal, for example, it gets flagged. The link protection checks the link and checks that it has been faked because it's not the original PayPal link. So when a link is not original then it's passed to Barracuda and checked in the sent box and when it's okay then it's opened. Otherwise, if it's malware then there's an alert which says, "That's a phishing attack and this is what you need to do."

What needs improvement?

We had a case where right before a link was redirected and there was no chance to ignore it. A few days ago there was a feature request to clean and redirect a link because it was a false positive. Let us say false positive in the link protection and there's no easy way to correct it.

For how long have I used the solution?

We have been using Barracuda Email Security Gateway for five years.

Buyer's Guide
Barracuda Email Security Gateway
November 2024
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's stable. The only issue is when you do an email campaign with large file attachments, PDF and then email, the system slows down. That is a problem because the queue gets full and you have to correct it and delete those emails manually. 

What do I think about the scalability of the solution?

The scalability is pretty granular. For example, 80p protection and cloud protection, link protection, anti-phishing, you can buy it all separately. You buy the original box and then you can buy afterward the additional security features.

How are customer service and support?

Their support is very good. You get German and from Austria, but they also have English support world-wide. It is very good. With less response time. Short response time.

Which solution did I use previously and why did I switch?

We previously used another solution. The complexity of the user interface was very complex and if you tried to make a configuration change, you end up searching for the feature and where you can edit. Also, security is a very good feature of the Barracuda Email Security Gateway. It has a per-user quarantine. It's very comfortable for the user to make his own white list or blacklist.

How was the initial setup?

The setup is straightforward, it's very easy. For example, I want to change a feature but I didn't find it easily. There's a search option and you find the manual entry and you can make a conflict change. 

What's my experience with pricing, setup cost, and licensing?

It is yearly licensing. They recently increased the price but the price-performance relation is still very good. Compared to Cisco IronPort, Barracuda is less expensive and the configuration is much simpler.

What other advice do I have?

Try the Barracuda Email Essential Security Cloud Service. It's not expensive and implemented in half an hour.

I would rate it an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Syed Ubaid Ali Jafri - PeerSpot reviewer
Head of Cyber Defense & Offensive Security at Habib Bank Limited
Real User
We have evaluated more than eight products of known vendors, and out of eight, we decided on this one.

What is most valuable?

The Anomaly-based spam detection is a very good feature of Barracuda Spam & Virus Firewall, since it not only keeps track of the Anomalies, but also protects and notifies any illegitimate attachments, content, as well as the suspicious source from which an email is arriving/contained in the email.

Another important feature that organizations are looking for is the Integration with LDAP and Active Directory. This Device has a capability to easily integrate with the AD connected with the Exchange environment.

How has it helped my organization?

Based on a true case, we had been receiving emails from different countries on a bulk scale containing malware.

Before the installation of Barracuda, we were only able to identify the threat on the Endpoint level, but after installing the Spam Filter, it keeps track of each and every activity done in an email.

What needs improvement?

Two things:

1) The backup and recovery of the rule set stored in the device.

2) In denial of service condition, the events-per-second flow creates little jerk in term of delay.

When we are considering the enterprise security, we are interested in adding the additional controls in the environment. Barracuda device has a weak distinction‎ in its backup and recovery

Let me share a practical example: We have a Barracuda installed in a primary and backup location, it's difficult to include the exact configuration of a primary device to backup device, it has a time constraint ‎and effort based work. This area should be considered, as Barracuda has established their good appearance in the market.

Another area that should be considered for improvement ‎is the constant DoS attacks and bulk messages in the form of spam appearance on the device.

In a case of denial, condition on a ratio of 1200 to 1800 events per second would downgrade the performance of the device.

This was my practical role in testing the capability of this device, apart from the above two areas of improvement, this device has marvelous results in term of capacity, content, sources, and attachments.

For how long have I used the solution?

I've used this solution for two years.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Best.

Which solution did I use previously and why did I switch?

Lack of technical support and very delayed responses in the case of an incident.

How was the initial setup?

Straightforward, even easy to install.

What's my experience with pricing, setup cost, and licensing?

Pricing options should be considered by the Barracuda management, as per country market research. They should consider the economy and the country-technology ratio.

Which other solutions did I evaluate?

We have evaluated more than eight products of known vendors, and out of eight, we decided on this one.

What other advice do I have?

I would suggest implementing Barracuda Spam, because this solution has a multi-factor threat analysis engine, which other products don't have.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Barracuda Email Security Gateway
November 2024
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
Damodharan R - PeerSpot reviewer
Co-Founder at I A M IT Technologies LLC
Real User
Top 20
A security solution to protect email, domain, and users with rate controlling feature

What is our primary use case?

We use the solution to protect our email, domain, and users against spear phishing, spamming, malware, and malicious attacks regarding attachments and URLs.

What is most valuable?

The most valuable features are filtering and rate controlling. They are good and are required to avoid having low IP, email, and domain reputations.

What needs improvement?

Sometimes, Barracuda Blacklist blocks the general IP list from the source domains. They block the genuine sources, too.

For how long have I used the solution?

I have been using Barracuda Email Security Gateway as an integrator for two years.

What do I think about the stability of the solution?

The product is 100% stable.

What do I think about the scalability of the solution?

The solution is very much scalable. We have ten customers in the Middle East and five customers in India.

How are customer service and support?

The customer support is very good compared to other solutions.

Which solution did I use previously and why did I switch?

We’ve used Mimecast before. We had a support issue that we couldn't resolve. Barracuda offered a more scalable and cost-effective solution with the features and support we needed.

How was the initial setup?

The initial setup is very easy, compatible to manage, and takes a maximum of three hours to complete.

Since we are using MP65, we procure the SaaS model. We generally follow the same process for SaaS to deploy the solution.

What was our ROI?

We’ve already invested 100 Euros, roughly 10lakh rupees, and received 30-50% ROI.

What other advice do I have?

I recommend the solution, especially for email security, load balancing, and journaling.

Overall, I rate the solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Binoob John - PeerSpot reviewer
Partner/Owner and Director of Human Resources at Up arrow Systems
Real User
Top 20
Manages and filters all inbound and outbound email traffic to protect organizations, but needs to improve the pricing
Pros and Cons
  • "It can effectively combat phishing attacks, block spam, provide confirmation, and ensure operational manageability with a strong focus on product stability."
  • "The pricing needs improvement."

What is our primary use case?

Barracuda Email Security Gateway is primarily employed for safeguarding emails, focusing on email security.

What is most valuable?

It can effectively combat phishing attacks, block spam, provide confirmation, and ensure operational manageability with a strong focus on product stability.    

What needs improvement?

The pricing needs improvement.

For how long have I used the solution?

I have been using Barracuda Email Security Gateway for the past ten years.

What do I think about the stability of the solution?

I would rate the stability nine out of ten.

What do I think about the scalability of the solution?

I would rate it eight out of ten. 

How are customer service and support?

There are occasional delays in their response. They do not always reply on time.

How would you rate customer service and support?

Neutral

How was the initial setup?

We often encounter challenges because each customer has unique network configurations, security hardening requirements, and specific solutions. This includes migrations and email address configurations, which need to be updated periodically to stay in line with the solution. Regarding deployment, I believe we can complete a few files quickly, but the implementation phase will require more time.

What about the implementation team?

We consistently monitor service support to handle various customer services, and we have a team of five individuals responsible for managing different customers.

What's my experience with pricing, setup cost, and licensing?

It is an expensive solution and I would rate it a five out of ten.

What other advice do I have?

Overall I would rate it seven out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Anuraj Nair - PeerSpot reviewer
Presales Engineer at SNSIN
Reseller
Top 5Leaderboard
Quick configuration, simple log management, but performance could improve
Pros and Cons
  • "The most important features of Barracuda Email Security Gateway are the simple and quick configuration, interactive console, and easy-to-understand logs."
  • "Barracuda Email Security Gateway can improve email detection. We have some emails that are bypassing the threat scanning. There are some impersonation emails passing through."

What is our primary use case?

Barracuda Email Security Gateway can be deployed on the cloud or on-premise.

Barracuda Email Security Gateway is similar to a traditional spam filter but provides more features. It protects you from the attacks that are coming through your emails. It scans and filters your email, and delivers them.

What is most valuable?

The most important features of Barracuda Email Security Gateway are the simple and quick configuration, interactive console, and easy-to-understand logs.

What needs improvement?

Barracuda Email Security Gateway can improve email detection. We have some emails that are bypassing the threat scanning. There are some impersonation emails passing through.

For how long have I used the solution?

I have been using Barracuda Email Security Gateway for approximately five years.

What do I think about the stability of the solution?

Barracuda Email Security Gateway is good. However, the appliance will have some challenges, after three years of use we have some performance issues in some boxes.

What do I think about the scalability of the solution?

The Barracuda Email Security Gateway is scalable when in the cloud.

We are using devices that support 5,000 users. We have been hiring more employees now that the lockdown from covid is slowing down. 

Which solution did I use previously and why did I switch?

I used Proofpoint and Check Point previously. 

How was the initial setup?

The initial setup of Barracuda Email Security Gateway is straightforward. It can be done in quickly by experts or if you follow the wizard it can be done in 30 minutes.

What about the implementation team?

We have one engineer for the deployment and maintenance of Barracuda Email Security Gateway.

What's my experience with pricing, setup cost, and licensing?

We typically purchase a one or three-year license for Barracuda Email Security Gateway.

What other advice do I have?

I would recommend this solution to others.

I rate Barracuda Email Security Gateway a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at Dynamic Computer Services
Real User
A good all-in-one package with phenomenal anti-phishing capabilities and good support
Pros and Cons
  • "This product is powerful and quite simple to use."
  • "I would like to have better integration with third-party archival vendors to facilitate moving data in and out."

What is our primary use case?

This is a total email security solution.

What is most valuable?

This product is powerful and quite simple to use.

It has a unified interface for archiving, security, and backup, all put together into one portfolio.

This product has phenomenal anti-phishing capabilities.

What needs improvement?

I would like to have better integration with third-party archival vendors to facilitate moving data in and out. This is definitely an area that should be worked on.

Having better user admin controls from an application perspective would also be helpful.

For how long have I used the solution?

We have been using the Barracuda Email Security Gateway for about a year.

What do I think about the stability of the solution?

It is very stable and we have had no issues.

Because it is a cloud subscription, it is updated automatically.

What do I think about the scalability of the solution?

In terms of scalability, we haven't had any issues. We have more than 100 users. There are a couple of administrators but most of them are end-users.

How are customer service and technical support?

The Barracuda support is far better than Trend Micro.

Which solution did I use previously and why did I switch?

Prior to Barracuda, we were using Trend Micro InterScan Messaging Security, and then we were using Symantec's Email Security. We now have all of the features that we want in a single product.

Working with Trend Micro is a little bit tricky at this point in time.

How was the initial setup?

This solution is very easy to install. It took us a couple of days to deploy.

What's my experience with pricing, setup cost, and licensing?

We pay between $8 and $10 USD per user per month.

What other advice do I have?

Overall, this is a good product with wonderful security capabilities and I definitely recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Roy Bolaños - PeerSpot reviewer
Customer Service Staff at a financial services firm with 201-500 employees
Real User
Top 20
Easy to use with a user-friendly configuration and web interface
Pros and Cons
  • "It's easy to use. The configuration and web interface are user-friendly."
  • "Barracuda should have a sandbox feature in the appliances."

What is our primary use case?

It's easy to use. The configuration and web interface are user-friendly. The spam filter and other features work well.

How has it helped my organization?

Barracuda Email Security Gateway helps me filter many emails each day. The tool for sending emails is easy to configure. In my company, we send a high volume of emails daily. Barracuda system is useful.

What is most valuable?

The most valuable feature is the spam filter.

What needs improvement?

Barracuda should have a sandbox feature in the appliances. That's the only thing missing. In my company, we have four appliances, and we have to use a third-party brand for sandboxing.

Moreover, sometimes phishing emails still pass through, which is a drawback. I would say it's about 80% to 90% effective.

For how long have I used the solution?

I have been working with this solution for seven years. We have deployed it on VMware. Moreover, we are using Barracuda Email Security Gateway 400.

What do I think about the stability of the solution?

Stability is a ten.

What do I think about the scalability of the solution?

I rate the scalability of Barracuda an eight out of ten.

How was the initial setup?

The initial setup was easy. I had to change all the appliances in the past due to a hardware refresh, but configuring the new appliances was easy.

What was our ROI?

It's a good investment. We've seen a significant return on investment.

What other advice do I have?

In my opinion, I only have experience with Barracuda so I might recommend it. But, I would suggest exploring other options as well, like Microsoft, to have a better understanding.

Overall, I would rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at a insurance company with 51-200 employees
Real User
Top 5Leaderboard
Increases productivity and functionality; good customer service
Pros and Cons
  • "Thanks to Barracuda Email Security Gateway, I have seen increases in productivity and functionality in terms of spam reduction and filtering against different threats, which is a benefit by default."
  • "I have noticed that it takes a little time to get familiar with after deploying and some tweaks need to be done as things come up."

What is our primary use case?

Our primary use case for this solution is spam filtering. It extracts messaging for us. Thanks to Barracuda Email Security Gateway, I have seen increases in productivity and functionality in terms of spam reduction and filtering against different threats, which is a benefit by default.

What is most valuable?

The things I find valuable are how it is easy to maintain and its seamlessness. I cannot say it's better or worse than any other solution, but I have no issues with it as it does what it needs to do.

What needs improvement?

I have noticed that it takes a little time to get familiar with after deploying and some tweaks need to be done as things come up.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

We've had a couple of issues pop up over the three years but they were resolved within 15 minutes. One issue that wasn't critical took around a day to resolve.

What do I think about the scalability of the solution?

I would rate the scalability of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. Currently, there are about 175 users of this solution in our company.

How are customer service and support?

I would say that their customer service is quite good. You will always be able to get someone on the line whenever you call. 

How was the initial setup?

I would say the initial setup was super simple and quick. It takes a couple of hours to deploy. After that, you're up and running. 

What's my experience with pricing, setup cost, and licensing?

I would say that this solution is more expensive than the competitors.

What other advice do I have?

I would rate this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. Barracuda Email Security Gateway has been fine for our use case.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.