Try our new research platform with insights from 80,000+ expert users
Network Manager with 1-10 employees
Real User
Filters through our emails and blocks threats that would've previously come through to our network
Pros and Cons
  • "Before this solution, we didn't have any separate feature for protecting our emails. We used to only have a firewall but now we have email security. It has a graphical interface and we can see the log every time. We can see that the performance is fine."
  • "We had an incident where we didn't want to receive any emails or spam from a certain site and email address. We selected the mail ID, and we send it to Barracuda for analysis to see if it's spam or something like that. As of now, we haven't gotten any update or notification as to what happened with it."

What is our primary use case?

We use this as our email security gateway for the protection of the emails. 

How has it helped my organization?

Before this solution, we didn't have any separate feature for protecting our emails. We used to only have a firewall but now we have email security. It has a graphical interface and we can see the log every time. We can see that the performance is fine.

What is most valuable?

The complete filtering feature for all of the emails is valuable for us. It filters all of the emails. There are lots of attacks that come to our network through emails and it does a good job of blocking that. 

What needs improvement?

We had an incident where we didn't want to receive any emails or spam from a certain site and email address. We selected the mail ID, and we send it to Barracuda for analysis to see if it's spam or something like that. As of now, we haven't gotten any update or notification as to what happened with it.

I would like to see there be better implementation.

Buyer's Guide
Barracuda Email Security Gateway
November 2024
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Compared to web stability, email stability is better. 

How was the initial setup?

The initial setup was quite straightforward. The set up is not too complicated. The deployment only took a few hours. 

What about the implementation team?

We used a consultant who is partners with Barracuda for the deployment.

What's my experience with pricing, setup cost, and licensing?

License prices are okay. 

What other advice do I have?

We have 250 - 300 users. 

This product is good more any medium-sized company that uses email. 

I would rate it an 8.5 out of ten. Not a ten because there is room to improve. They can do more with their R&D.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head Information Technology Infrastructure at a manufacturing company with 5,001-10,000 employees
Real User
Stable, with good antispam capabilities and technical support, but it's not scalable
Pros and Cons
  • "The most valuable feature is the Antispam services, which are the basic services of spam device"
  • "The scalability needs improvement, it's the only feature that is required."

What is our primary use case?

It is useful for a medium-sized business. It is not useful for large enterprise solutions. It's made for small networks with fewer mailboxes.

What is most valuable?

The most valuable feature is the Antispam services, which are the basic services of spam device.

What needs improvement?

The scalability needs improvement, it's the only feature that is required.

I would like to see all of the latest security details available on the device, and it should only be cloud-based, not on-premises.

For how long have I used the solution?

I have been using this solution for more than five years.

We are using the latest version of it.

What do I think about the stability of the solution?

It's a stable device.

What do I think about the scalability of the solution?

It's not a scalable product. If we want to scale it then we have to change the device, because it is on-premises. It is not a cloud-based solution.

We have 2400 users in our organization.

How are customer service and technical support?

Technical support is good. We have no issues with support.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution.

How was the initial setup?

The initial setup is not complicated.

I cannot remember the installation time, as it was a while ago.

We have a team of administrators to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is competitive, it's not too high and not too low.

What other advice do I have?

We have a standalone device that is not scalable, so we are considering a cloud-based solution.

I would recommend using the cloud-based solution, and not as an on-premises deployment.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Barracuda Email Security Gateway
November 2024
Learn what your peers think about Barracuda Email Security Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
Deputy Manager IT Operations (Senior System Administrator) at a transportation company with 1,001-5,000 employees
Real User
Good performance and the interface is easy to use
Pros and Cons
  • "The performance is good."
  • "The reporting can be improved."

What is our primary use case?

The solution is primarily used for email protection and security.

What is most valuable?

This solution is easy to use.

The performance is good.

What needs improvement?

The technical support service is outsourced and the accents are difficult to understand, even for people like us from the same region.

The reporting can be improved.

The user interface needs to be more responsive. The performance of the actual device is pretty good but the interface lags sometimes.

For how long have I used the solution?

We have been using the Barracuda Email Security Gateway for six or seven years.

What do I think about the stability of the solution?

Barracuda is robust and I would say it is pretty stable. We have run it continuously, every day, for the past six or seven years.

What do I think about the scalability of the solution?

You cannot add to this device, so if you want to upgrade then you have to replace it. Each model has a bit of a margin and if you choose it properly then you will not have any problem.

How are customer service and technical support?

Contacting technical support is pretty easy. Technically, support is decent. However, they are outsourced to India and their accent is not that great. Although we are from the same region, I still have problems understanding them.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one, although we are in the process of acquiring a new solution from the same company.

How was the initial setup?

The initial setup is pretty easy and not complex. It took a day or two to deploy.

What about the implementation team?

We had a consultant for the implementation but there was nothing difficult about it.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Administrator at SPSP
Real User
Top 20
Does not require any maintenance
Pros and Cons
  • "We find the email security to be valuable."
  • "The solution should include an improvised anti-phishing feature, since it blocks certain genuine emails."

What is most valuable?

We find the email security to be valuable. 

What needs improvement?

The solution should include an improvised anti-phishing feature, since it blocks certain genuine emails. 

For how long have I used the solution?

We have been using Barracuda Email Security Gateway for six or eight months. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

Which solution did I use previously and why did I switch?

We did not work with another solution prior to this one. 

How was the initial setup?

The initial setup was very easy and user-friendly. 

What's my experience with pricing, setup cost, and licensing?

I cannot comment on the pricing as this is not within my knowledge. 

What other advice do I have?

We procured the solution as a service. 

We have 3,000 people making use of it. 

There is no need for us to do maintenance. The solution is administered by our subset department and they have a fantastic support team, should there arise any field issues. They are wonderfully accessible. 

I rate Barracuda Email Security Gateway as a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior IT Manager at a tech services company with 501-1,000 employees
MSP
Easy configuration, intuitive dashboard, but reports need improvement
Pros and Cons
  • "We have found some of the valuable features to be how easy the solution is to configure, the graphic support, and the intuitive dashboard."
  • "There are limited administration controls that should be improved."

What is our primary use case?

We are using the solution to upgrade clients using old legacy security to the cloud.

What is most valuable?

We have found some of the valuable features to be how easy the solution is to configure, the graphic support, and the intuitive dashboard.

What needs improvement?

There are limited administration controls that should be improved. Additionally, the reports available currently are not enough.

For how long have I used the solution?

I have been using the solution for eight months.

What do I think about the stability of the solution?

The resolution has been reliable.

What do I think about the scalability of the solution?

There has not been any problem with the scalability of the solution. We have approximately 600 users using the solution in my organization. We have plans to increase usage in the future by 100.

How are customer service and technical support?

The technical support has been good and responsive they have always called us back.

How was the initial setup?

The installation is complex.

What's my experience with pricing, setup cost, and licensing?

The solution requires a license and we pay annually.

What other advice do I have?

I recommend this solution to others. In a few years, I think this solution is going to be a global leader.

I rate Barracuda Email Security Gateway a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Insolvency Practitioner and Director at a financial services firm with 11-50 employees
Real User
Simple to whitelist addresses, but it could always be more secure
Pros and Cons
  • "It is very simple to whitelist addresses."
  • "This product can always be made more secure."

What is our primary use case?

We are using this product to protect us against spam and viruses.

What is most valuable?

It is very simple to whitelist addresses.

What needs improvement?

This product can always be made more secure.

For how long have I used the solution?

We have been using the Barracuda Email Security Gateway for a few years.

What do I think about the stability of the solution?

We use this product on a daily basis.

What do I think about the scalability of the solution?

We have 18 of us who are using this product.

How are customer service and technical support?

Our support is outsourced.

Which solution did I use previously and why did I switch?

We were using a different solution prior to Barracuda and we switched because our IT support company suggested it.

What about the implementation team?

Our department was not responsible for the deployment.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are part of a bundled support package that we pay for.

Which other solutions did I evaluate?

This security product is part of an IT support package that we bought, and we didn't select it or purchase it for a specific reason. I don't know who the competitors are. 

What other advice do I have?

Overall, I am satisfied with this product, although I don't have the expertise to meaningfully recommend it, or not.

I would rate this solution a five out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Presales Engineer at a tech services company with 11-50 employees
Real User
A user-friendly solution that is easy to deploy and configure
Pros and Cons
  • "The security protection is the best and it's GUI is user-friendly."
  • "We would like to have a local support center in India so that they are operating in the same time zone and speak the same language."

What is our primary use case?

We are a system integrator and this is one of the products that we provide to our clients.

This solution is used for email security. It provides security when using Office 365, for Google Suite, in-house email servers, and other devices.

We generally deploy it as a hardware solution for our clients, but it depends on their environment and what their requirements are.

How has it helped my organization?

Better Protection and Overall Visibility

What is most valuable?

The security protection is the best and it's GUI is user-friendly.

It has a simple configuration where you can set up the protection.

The solution provides good information on various threats that can affect our customers.

What needs improvement?


For how long have I used the solution?

I have three and a half years of experience with the Barracuda Email Security Gateway.

What do I think about the stability of the solution?

This solution has been stable and we have not faced any issues.

What do I think about the scalability of the solution?

Our clients are enterprise-level businesses, government bodies, and other institutions. We have not received feedback on any major issues as they have tried to scale up or add on to their environment.

How are customer service and technical support?

Barracuda's support is very good and I would rate them four and a half out of five. Nobody is perfect.

How was the initial setup?

The initial setup is easy and user-friendly, and you can deploy it quickly.

What about the implementation team?

We deploy in-house

What other advice do I have?

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Presales Network & Security Engineer at a tech services company with 51-200 employees
Reseller
Responsive, flexible, easy to use, and cost-effective
Pros and Cons
  • "It is a really good product with a lot of features. It is responsive, updated, and modern. It is easy to use and has an easy interface for non-IT users. Its dashboard is also quite fine. It is also quite flexible and has an API at the backend."
  • "Its integration with other solutions can be improved. There should be integration for telemetry information, system information, and other types of information with other solutions. Barracuda currently doesn't have that. Barracuda has its own platform. Its integration with firewalls is quite good, and it communicates really well with firewalls, but I have not seen any other integration. Based on what I know, it does have an API at the backend, but I have not used it."

What is most valuable?

It is a really good product with a lot of features. It is responsive, updated, and modern. It is easy to use and has an easy interface for non-IT users. Its dashboard is also quite fine.

It is also quite flexible and has an API at the backend. 

What needs improvement?

Its integration with other solutions can be improved. There should be integration for telemetry information, system information, and other types of information with other solutions. Barracuda currently doesn't have that. Barracuda has its own platform. Its integration with firewalls is quite good, and it communicates really well with firewalls, but I have not seen any other integration. Based on what I know, it does have an API at the backend, but I have not used it. 

For how long have I used the solution?

We have been a distributor of this solution for about five years.

What do I think about the scalability of the solution?

It is scalable. You can start with a VM or hardware. The hardware is not really scalable, but the VM is scalable. Most vendors are scalable in terms of VMs.

I have about 15 to 20 customers of this solution, and they seem happy.

How are customer service and technical support?

They have a good support team. They are quite responsive and technical. They are also fast in responding. 

How was the initial setup?

It is really easy. I installed Email Security for 100 email clients two or three weeks ago, and it took me half an hour to do the base installation. The training for IT administrations took another one and a half or two hours.

It is easy to install for a non-admin. If you are a normal user trying to configure it, it is really easy to use. If you are an admin, it is a bit more complicated.

What's my experience with pricing, setup cost, and licensing?

It is a cost-effective and relatively cheap solution as compared to others.

Our customers have a yearly subscription. We do have a few customers with monthly subscriptions, but they have cloud-based Email protection, which is a different type of solution. Both solutions are very good.

What other advice do I have?

I would recommend this solution. Barracuda has one of the best email security solutions for SMB and big enterprises. Barracuda is not a leader for email security, but they are really good at what they are doing. In terms of email security, Barracuda is one of the best solutions. There are a hundred different products in the market, such as Fortinet and Forcepoint, but Barracuda is cost-effective and really good at what it does.

I would rate Barracuda Email Security Gateway a nine out of ten. It is a really good solution, and it does what it says.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Buyer's Guide
Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Barracuda Email Security Gateway Report and get advice and tips from experienced pros sharing their opinions.