Bitdefender GravityZone EDR Reviews

One of its standout features is handling configuration and security at the endpoint level. For example, users can't just uninstall the endpoint software out of frustration because it requires a secure key that only the administrator can generate. This gives you a stronger level of control compared to other solutions. If an attempt is made to uninstall it, the admin receives a notification and can take appropriate action.

I had a situation where an employee on suspension tried to tamper with the endpoint security. Thanks to Bitdefender, I was immediately alerted, and I was able to prevent any potential data loss. When the employee returned to the office, he no longer had access.

The solution also excels in periodic and on-demand scanning, which helps remove unnecessary or potentially harmful applications. Recently, one of my client applications was flagged as malware by Bitdefender. I escalated the issue to the financial application's OEM to confirm it was safe. They provided me with the SOC reports for the year, which confirmed there was no malware. After rescanning, the issue was resolved, and I had the assurance I needed.

A common challenge with endpoint solutions when it comes to response time and resource consumption is their impact on system resources. However, with Bitdefender, there were no issues with excessive resource usage, even on PCs with 8 or 16 GB of RAM. The agents are designed to work efficiently, ensuring that user performance remains unaffected.

It has the ability to remotely control user PCs and execute specific commands to ensure their security. However, this capability could also pose some concerns.

They need to improve the dashboard by adding a dedicated executive view. This view should provide executives with a clear overview of what's happening. Also, the UI needs to be more user-friendly, especially for entry-level employees who are not technical. It should include clear annotations explaining what each field or option does and the implications of enabling certain features. This could be similar to the guidance when setting up Microsoft Bitdefender on Azure AD, where the app provides detailed explanations of policies and their effects.

I have been using Bitdefender GravityZone EDR for two years.

It has campaign-based deployment and takes a week for POC.

Pricing is a major challenge, especially for Africa. Bitdefender offers a top solution with competitive pricing, essential when making payment decisions. The setup is straightforward, and there's no need to worry about infrastructure, as the solution has proven stable and reliable. The user onboarding process is also simple. However, we're experiencing some difficulties with deploying the MSI package. 

I'll start with pricing and then move on to response time and effectiveness. Bitdefender GravityZone EDR excels at quickly applying updates and patches, which helps protect against vulnerabilities without delay. When a new patch is released, it's applied automatically, keeping your security up to date without requiring manual intervention. The cloud-based nature of the solution ensures that as long as your endpoints are connected to the Internet, they stay protected and up to date with the latest security policies.

Bitdefender GravityZone EDR stands out significantly. From my experience with earlier solutions, the setup and usage of this product are much more user-friendly. While other products are available, what sets GravityZone apart is its competitive pricing, even when fluctuations in currency exchange rates occur. Despite some recent pricing adjustments due to exchange rates, the core functionality and value of the product have remained consistent. Additionally, its ability to manage threats, like backdoor mitigation, is robust. I appreciate their approach to maintaining quality while adapting to market changes.

Overall, I rate the solution an eight out of ten.

We are mainly using the solution for management because it contains a variety of different tools. For example, it has EDR and NTSA which are integrated into the solution enabling it to monitor threats on the network and the endpoint site. Additionally, we are using it because of the Patch Management encryption module tool. It essentially provides what we need in terms of our next-generation endpoint. 

The most valuable features are the solution's thorough detection and ease of use. 

In terms of improvement of the solution, it could have better features. For example, having a firewall within. This way we would only need one solution.

In a future release, they should include mobile devices within the cloud setup. 

I have used Bitdefender GravityZone Ultra for three years. 

We find the solution to be stable. We have not experienced anything to be alarmed about during the time we have used it.

The solution is easy to scale. The growth of our company requires only to request for more licenses and does not require additional cost. 

The solution has a local technical support office that responds within 30 minutes, which is satisfactory. 

I would rate the technical support of Bitdefender GravityZone Ultra an eight out of ten. 

I have used McAfee, Kaspersky, and ESET.

The initial setup of the solution was very simple and straightforward. The installation was finished within a day by our technical team.  

The solution requires a technical team for deployment. The team is able to advance it up to the directory, it is very simple. 

The solution does not require much maintenance because the updates happen automatically. However, there are two engineers involved in administration when there is anything requiring attention. For example, when there is a new feature that we want to enable.

The solution is not expensive but there are cheaper options in the market. In terms of competitiveness, the price is reasonable with no other additional costs besides the licensing fees.  

I recommend the solution because it has great flexibility and the agility of the solution over time is great.

I rate Bitdefender GravityZone Ultra an eight out of ten. 

We use the solution as an EDR. We use it to encrypt hard disks. We also use its DLP capabilities.

Bitdefender is a well-supported platform.

The stability must be improved.

I have been using the solution for more than four years.

The product is stable. I rate the stability a seven out of ten.

The product scales well. We have more than 17,000 users.

We do not have any issues with the support. We are an enterprise customer. We get support in every country. We get support in Africa, Europe, and the Middle East.

The setup is straightforward.

The cost is relative.

Our company has a department that looks after the security requirements. Organizations must look at their requirements and select a product that meets their needs. The investment and support is big. Overall, I rate the solution an eight out of ten.

We use this solution for advanced protection against threats for our endpoints.

What I have found to be valuable is after every new release of the solution there are more features. At the time that we bought Bitdefender GravityZone, it was their top solution. We went from their Enterprise version to Elite, Elite HD, Ultra, and now there is an Ultra Plus available. 

Overall the solution is working well, it can be a little intense and thorough at times, but I would rather have it be a little bit more thorough than not detect what it is supposed to. We have been running the solution for a long time through various versions and we have not had any viruses or malware breaches.

When comparing this solution to others it performs just as well as the majority of the top-level alternatives.

The whole suite is unlike most AV consoles, which will inform you when there is an infection or threat, for some inexplicable reason Bitdefender does not do that. The most you will receive is an hourly update or possibly if there is an outbreak that affects 30% of your machines, an email. There is no real-time alerting to inform the user there was a potential attack that recently happened on their system. They could improve by having real-time reporting which is important.

I have not had used the EDR portion of the solution to do any custom scripting to allow further advanced operations on the endpoints. From what I understand from reading the comments on reviews is that it is not particularly flexible in this regard.

Sandbox Analyzer is a feature that comes as part of the Bitdefender GravityZone Ultra Suite. It will start automatically unless you want to manually submit something which I have rarely done. When the feature is in use I do not get a reading back from the analyzer right away, it lacks real-time functionality. For example, if I was executing an admin tool and it was blocked because the Sandbox Analyzer wants to look at it on my local machine, it might take 10 minutes before I can successfully then launch that application to use it. The time it takes to analyze the software is too long. We are busy people and we end up just turning off the detection to allow the use of the program.

I have been using the solution for approximately five years.

Bitdefender has been stable and reliable, there are a few key areas I always look for in an endpoint security platform. A few of them are, how much burden does it put on the endpoint, does it uses more than 10% of the system resources in order to function. If it does not then it is a pretty well-balanced client, it allows the systems to continue to perform at the appropriate level. If it catches a very high percentage of threats, it is doing what you bought it to do, and it does not give off a lot of false positives. However, in the EDR portion, you will receive more false positives, but outside of the EDR component with the client itself, if it has few false positives for viruses and malware detection that is good.

They have done a decent job with scalability. The way they have their policies constructed and the ability to manage them. 

I think that the biggest challenge for Bitdefender is simply to move out of the SMB space and really become an enterprise platform.

I have been in contact with technical support a few times. They are not the worst or the best. They provide an average quality level of support.

I rate Bitdefender GravityZone Ultra technical support a seven out of ten.

We previously used Sophos and I recall, Sophos released an update for the AV software that destroyed the AV software on every endpoint that ingested it. It was a huge debacle and it took a long time to resolve because it left the solution in a state where you could not repair it, remove it, or update it. 

The installation is straightforward, simple to understand and manage. 

Bitdefender GravityZone Ultra is less expensive than other solutions, such as CrowdStrike. We had a really good deal because it was their year-end and they were trying to do a lot of sales that week. We bought a three-year contract from them and the cost was approximately $17 per endpoint, per year. It is was a very good price. I have spoken to other people who have purchased CrowdStrike at approximately $60 per endpoint, per year. I have no complaints about the price of this solution.

I put a lot of weight on third-party benchmark reviews and Bitdefender always reviews well overall on the spectrum. They review better even when compared to NSS Labs, MITRE, AV-Comparatives, and others. Bitdefender and Kaspersky both typically are the two solutions that are at the top month after month. There are the new technology solutions that are raved about often, such as SentinelOne, Cylance, and CrowdStrike, but they seldom review as well when it comes to defined tests where they test X amount of malware or types of attacks. It has been much harder to get independent confirmation of the efficacy of the new next-generation endpoint solutions than it has been to get the efficacy of the old generation products.

I am currently evaluating CrowdStrike and we considering moving to it once our Bitdefender contract is done.

For those wanting to implement this solution, I would advise them it is worth it and to test it out.

I rate Bitdefender GravityZone Ultra a nine out of ten.

I use Bitdefender GravityZone EDR for security purposes. 

What we appreciate is that Microsoft Defender is positioned as an intermediary. However, one area where we're considering a different approach is in terms of the insurance it provides. We have mobile device management in place, but we encounter challenges when adding licenses to desktops without active users. Some of our machines remain idle, running certain jobs with Bitdefender protection. However, I face a dilemma when it comes to applying Microsoft Defender to these machines because there's no user logging in with a 365 license to enable Defender.    

I believe it would be better if Microsoft Defender offered features similar to what it does. I appreciate how Defender integrates with Exchange, providing advanced threat protection. In comparison, Bitdefender primarily focuses on endpoint security, serving as a basic line of defense. There's room for improvement in terms of protection. That's my primary concern.

I have been using Bitdefender GravityZone EDR for the past six years.

It is stable. 

I believe it's adequate. However, I haven't had the chance to use it in larger deployments, so I can't provide a comprehensive comparison.

I used multiple solutions before moving on to Bitdefender. When I was with MSPs, we used to conduct an annual review to determine the most effective antivirus solution. We would then promote and deploy the chosen antivirus. Upon joining S2S, we worked with Bitdefender, as it was highly ranked at that time.

It is very simple to install and takes only five days. Managing it is quite straightforward. The portal makes it easy to apply policies immediately. In terms of maintenance, a single person is sufficient.

There are some differences. It's more cost-effective, yet it provides the same functionalities as Defender. That's why I've been exploring the comparisons. We pay for it annually, and it's a per-seat payment.

The solution is sufficient if you only need to safeguard your endpoints. It's suitable for that. I would certainly suggest this product to others.

Overall, I would rate this solution a 10 out of 10.

I use it on a daily basis. I use it primarily not only for the antivirus portion of it, but I also use the full EDR suite of it, which is the firewall maintenance and content control. Basically, I use it for a lot of content control in the firewall.

We were previously using another solution instead of Bitdefender GravityZone Ultra. Back then, we had some servers that we were using as worldwide servers for what we do, and we were unable to go in there and block those worldwide servers, regardless of whether they were on our network or at home or wherever they were by using the EDR feature to prevent them from accessing old software because if you allow the user access to the whole software, then they're going to go back to what they know instead of picking up the new stuff. That was one of the main feature sets that we took away from the EDR software, which was content control and filtering.

The reporting function allows you to put block sites on blocked content sites, after which you can go and see what was blocked. It tells you what was blocked, why it was blocked, and how you can fix it. So, like, what we do is we actually block all the streaming services, such as certain YouTube labels and certain videos like Disney Plus, which involves a lot of content control. So we can see what stuff is embedded, open it up, see what got blocked because of an embedded video, and then open that video backup to allow them to see it. It also gets you right to where you need to go and how to fix it to allow users to work.

Bitdefender GravityZone Ultra does have a ransomware remediation, and that's probably one of the areas where they don't highlight using it, especially in comparison to BullWall. Their ransomware remediation doesn't respond as fast as BullWall does. It's a little more delayed.

Ransomware control needs to be improved. It's just a feature that needs to be updated and expanded upon. A functionality that I would like to see in the solution is user tracking since you already got all the reporting in there, tell me what sites were blocked, and they should tell me what sites were visited and how often they visit those sites. That would make it a great reporting tool. So, instead of going out and having everything go through a proxy server to track it, it's better just to do it for the EDR software since you're already tracking for blocking sites. It should be able to just give me everything.

I have been using Bitdefender since about 2011, and I have been using Bitdefender GravityZone Ultra for four years. Also, I am using the solution's cloud-based version, so it is always up-to-date.

I haven't had a problem with its stability yet. Since we deployed it, we haven't had one computer instance where we had to reimage the computer due to the virus.

The scalability is high because not only do you have scalability within there, you can actually set it based on your domain. You can go to your domain controller and set different policies based on where they're within your organizational unit, so highly scalable.

We have plans to increase the usage of the solution. We're actually reviewing that currently.

If you speak about customer support, they are superb. You pick up a phone, you call, you get a live person. With GravityZone, it is a little bit different. You have to submit a ticket, and they usually get back to you within a couple of hours. You don't actually physically get to talk to a live person. If you're using the, you know, consumer version or internet security, you get a live person. You got to send an email. Suppose you start using the business level. You get the premium version, then you get tech support, but it usually takes about half a day for somebody to call you back.

There were three different ways that we actually accomplished Bitdefender GravityZone Ultra's deployment process. There were different deployment stages carried out throughout my organization. When we deployed it the first time, it was a manual process that we had to go through the computer. As everything is in the network, we would use PDQ for deployment, and it would press it very quickly. Then we used another resource called NinjaOne or NinjaRMM. So, once we get NinjaRMM in there, then it sees the computer, and it automatically installs for you. So the simplicity depends on where you're at in your industry or within your technical field. Also, it depends on what resources you have available with you. In the post-COVID environment, post-COVID, you need NinjaOne. So no matter where the computer is or plugged in, as long as it's connected to the internet, it sees that computer as a part of your network. So, it grabs it and installs it immediately.

If you have everything within a domain, PDQ works great. If you just have computers and you just got a small little resource environment. Manual installation may impact the cost point making it labor-intensive, but it's probably worth it. So it's easy to install.

We haven't had to reimage the computer owing to virus-related reasons. So, we have seen an ROI using the solution.

Price-wise, Bitdefender GravityZone Ultra is actually below market value in comparison to some of its other competitors, such as SentinelOne. If you look at the solution's price point, it's actually low market value, especially in comparison to other ones.

It's a very straightforward and intuitive solution. I rate the overall solution an eight or nine out of ten.

We are integrators for clients in the SME segment. We evaluate different product lines, and we feel GravityZone performs well.

We set the product price-wise. The main criteria are price and performance. If it works well, we push it to the client.

So far, we haven't had any surprises. The product performs well compared to other products. It does not put a heavy burden on memory. It does what we want, even on systems with low resources.

In the beginning (initial stages), there were big differences, and it was heavy on detecting threats, and false positives were more.

But recently, I haven't found any issues. It's very smooth. In a year, if we come across anything to be escalated, once we escalate it, it's not doing anything. It runs very smoothly.

Analytical features:

The analytic features are very good. After deploying Bitdefender, it provides detailed logs about any threats encountered and quarantines the threat. It synchronizes this information, and you can see which PC or device faced the threat when you log into the console. It's very easy to resolve these issues with the available resources. 

The system also reacts automatically, and you can change policies from the source and push them out as needed.

It's a continuous monitoring system, we can take immediate action if something comes up. It's not spreading like it used to. Before, we faced issues with worms spreading very fast, but this blocks them on the first level. We don't face any issues with PCs being listed as threats. We take them offline and check for malware or if anything has been bypassed. It's working out very well.

The ease of manageability is very good. Overall, it's a good performing product. And the local supplier and distributor are also very supportive.

The product is supported by most operating systems. We haven't had any surprises like other products that don't support certain systems. The centralized logs are very good, and they are modern. 

The important thing is that pre-sales and post-sales support are very good. Our distributor also supports us very well. Before, we used other product lines where we faced problems, but after shifting to Bitdefender, we did not see any surprises. It is going very smoothly. We even see renewals.

It really blocks malware and scripts. If a client's machine crashes, they are protected. Otherwise, we don't see any issues.

Nowadays, even clients are becoming very educated. They understand the importance of using legal versions. Our challenges are much lesser compared to earlier years.

Policy customization and deployment need a little bit of improvement. The push policies, the first line, and all those things.

So, there is room for improvement in the customization of policies. That's the software part. You can have multiple policies, but customizing them is where they need to improve.

Integration with the ERP systems in that area is a little bit of a pain. You have to know how to exclude folders like SQL folders and ERP software folders. It takes a little bit of training, like coding the program and all those things. 

Sometimes, very rarely, we come across issues with high CPU utilization, but it's immediately resolved. It happens once in a while.

The AI capabilities could be better. We cannot fully depend on AI. We have to look at things like false positives. If the clients are using a legacy system, AI might flag it as a threat. We can't fully rely on AI to make decisions. 

We have to look at what kind of threats come in and evaluate them accordingly. But once you take action, then later you can let AI handle it. The first time, we have to evaluate it.

I have been working with it for more than ten years. 

I would rate the stability a nine out of ten. 

For scalability, we don't face any issues. It's easy for us to add modules or push policies. It gets affected automatically unless it's the first time, then it gets affected manually.

I would rate the scalability an eight out of ten. 

We have around 500 endpoints working, both servers and workstations.

They come back regularly for renewals. They don't want to change to other products. Since shifting to Bitdefender, we haven't changed the product line in the last five years. It's doing a fine job.

The customer service and support are okay. 

Positive

I worked with most of the vendors, starting from Trend Micro, Sophos, Kaspersky, etc. So, I have experience with most of the vendors in the market.

Deployment-wise, I liked Trend Micro the best. It was the smoothest deployment I came across in my career.

Challenges are very few compared to other product lines, especially when integrating with SQL Server and ERP systems. We have to exclude certain directories from scanning, depending on the product. 

Especially if you have a mixed server environment with desktops and codes, there can be those types of challenges. But there are no crashes or anything like that. Even the patching is very smooth. We're not seeing any surprises as far as EDR, antivirus, and those areas are concerned. It is going smoothly so far.

We work with mostly the cloud version. 80% of our clients use the cloud version, and 20%  use on-prem. It depends on the client.

Deployment time:

Once we concentrate properly, it's a matter of minutes. There are two ways of installation. One is from the cloud: you send a small link, the user clicks on it, and it takes around five to ten minutes to install, depending on internet speed. 

Alternatively, there's an option to send the full offline installer, which connects to the cloud once installed. Either way, it takes five to ten minutes max. That depends on how much configuration is needed.

Maintenance: Once you know how the product works, it's very easy to manage. From a reseller's point of view, I like that I can use a master console and create separate consoles for end-users. They can manage their own devices, and if they need our support, we can log in and provide it.

We have our technical team. It's not very complex. Our three engineers provide support and are capable of handling things. Also, once deployed, we can check for any problems remotely. We don't have to go to the site. This is a good thing that came after the pandemic. The remote works out very well for us.

If it is a module, like without HyperDetect, the antivirus, anti-malware, and ransomware vaccination altogether come to around $100. We are talking about thirty to thirty-five dollars per endpoint. That is true for both server and endpoint versions.

It is not that expensive. Compared to its competitors, it is well-priced and well-placed. It's competitively priced and not expensive compared to other products.

I would rate the pricing at seven out of ten, where ten is very cheap. It's not a cheap product, but it's not expensive either. It is somewhere between seven and eight.

For the time being, it looks like everything is working fine for us. We haven't found anything that needs improvement because it's very fast in scanning and it's not memory hungry. It's a pretty stable product; we don't face any crashes. It supports Windows 7, 8, and all Windows servers, old and new. So, it's a simple product.

We recommend Bitdefender GravityZone to all our new clients.

Overall, I would rate it an eight out of ten. 

Our primary use case for this product is prevention, rather than just detections. The solution prevented most APT (advanced persistent threat) attacks at pre-execution stage.  

With Bitdefender GravityZone Ultra, we don't have to worry about our endpoints or attacks. The endpoint security was always a concern for our company the previous solutions missed detections and prevention, The solution prevented all types of file less and scripts based attacks using its Machine learning and tunable machine learning which is additional layer on top of machine learning, behavior based detection and 30 layers of protection that Bitdefender has to offer at no additional cost. 

The feature I find the most valuable the heuristic for malicious scripts and the component is called HyperDetect. This solution actually prevents file-less and script-based attacks at pre-execution where other solution such as Crowdstrike detects but not prevent. An example would be base 64 encoded Powershell script or command line .  With Bitdefender gravity zone ultra scripts are run into agent buffer before it execute to detect and block malicious script weather it is Powershell ,vbs , etc. 

The EDR Graphical user interface has improved over the time and is intuitive and less noisy as compared to other solution. I would call the EDR as Next-Gen in it space. It has perfect mapping to Mitre Att&ck framework no other solution is has a rich EDR like Gravity zone ultra. 

I have been using this Solution for more than 4 years 

Bitdefender Gravityzone Ultra is 100% reliable. 

It is highly scalable. It's cloud-based and you can deploy to thousands of machines with no issues. You can scale it as demand increases without any issues.

If you're going to scale, you will have to buy more licenses, which can take a few days.

I think there is room for improvement for technical support. Although they've been great, honestly, I do see a language barrier sometimes. I ran into a few issues with technical support. But, if you escalate your issue, you will eventually get the right person.

Before switching to Bitdefender GravityZone Ultra, we were using Trend Micro OfficeScan version XG. 

The initial setup was not complicated. We were up and running within a day. It's all cloud-based and the deployment agent is easily deployed. The agent can be deployed from the console it self , using email download link , the agent can also be customize to needs , and had active directory integration. 

The Bitdefender sales team is always willing to negotiate pricing and beat the deal from other vendors. They are highly competitive and eager to work with make pricing and licensing as smooth as possible.

Yes, before switching, we did evaluate several other options. We were looking for an exhibition product. So, we demoed a lot of different production cleaning solutions like VMware Carbon Black Cloud and CrowdStrike. Both were able to detect attacks but not prevent them, which was what we were looking for. 

Perfect solution , Please Test, Test and Test solution before buying, there is a lot of hype for Crowdstrike and other competitors but no one is even close to the prevention that Bitdefender gravity zone ulrta  could provide.