Bitdefender GravityZone EDR Reviews

We are integrators for clients in the SME segment. We evaluate different product lines, and we feel GravityZone performs well.

We set the product price-wise. The main criteria are price and performance. If it works well, we push it to the client.

So far, we haven't had any surprises. The product performs well compared to other products. It does not put a heavy burden on memory. It does what we want, even on systems with low resources.

In the beginning (initial stages), there were big differences, and it was heavy on detecting threats, and false positives were more.

But recently, I haven't found any issues. It's very smooth. In a year, if we come across anything to be escalated, once we escalate it, it's not doing anything. It runs very smoothly.

Analytical features:

The analytic features are very good. After deploying Bitdefender, it provides detailed logs about any threats encountered and quarantines the threat. It synchronizes this information, and you can see which PC or device faced the threat when you log into the console. It's very easy to resolve these issues with the available resources. 

The system also reacts automatically, and you can change policies from the source and push them out as needed.

It's a continuous monitoring system, we can take immediate action if something comes up. It's not spreading like it used to. Before, we faced issues with worms spreading very fast, but this blocks them on the first level. We don't face any issues with PCs being listed as threats. We take them offline and check for malware or if anything has been bypassed. It's working out very well.

The ease of manageability is very good. Overall, it's a good performing product. And the local supplier and distributor are also very supportive.

The product is supported by most operating systems. We haven't had any surprises like other products that don't support certain systems. The centralized logs are very good, and they are modern. 

The important thing is that pre-sales and post-sales support are very good. Our distributor also supports us very well. Before, we used other product lines where we faced problems, but after shifting to Bitdefender, we did not see any surprises. It is going very smoothly. We even see renewals.

It really blocks malware and scripts. If a client's machine crashes, they are protected. Otherwise, we don't see any issues.

Nowadays, even clients are becoming very educated. They understand the importance of using legal versions. Our challenges are much lesser compared to earlier years.

Policy customization and deployment need a little bit of improvement. The push policies, the first line, and all those things.

So, there is room for improvement in the customization of policies. That's the software part. You can have multiple policies, but customizing them is where they need to improve.

Integration with the ERP systems in that area is a little bit of a pain. You have to know how to exclude folders like SQL folders and ERP software folders. It takes a little bit of training, like coding the program and all those things. 

Sometimes, very rarely, we come across issues with high CPU utilization, but it's immediately resolved. It happens once in a while.

The AI capabilities could be better. We cannot fully depend on AI. We have to look at things like false positives. If the clients are using a legacy system, AI might flag it as a threat. We can't fully rely on AI to make decisions. 

We have to look at what kind of threats come in and evaluate them accordingly. But once you take action, then later you can let AI handle it. The first time, we have to evaluate it.

I have been working with it for more than ten years. 

I would rate the stability a nine out of ten. 

For scalability, we don't face any issues. It's easy for us to add modules or push policies. It gets affected automatically unless it's the first time, then it gets affected manually.

I would rate the scalability an eight out of ten. 

We have around 500 endpoints working, both servers and workstations.

They come back regularly for renewals. They don't want to change to other products. Since shifting to Bitdefender, we haven't changed the product line in the last five years. It's doing a fine job.

The customer service and support are okay. 

Positive

I worked with most of the vendors, starting from Trend Micro, Sophos, Kaspersky, etc. So, I have experience with most of the vendors in the market.

Deployment-wise, I liked Trend Micro the best. It was the smoothest deployment I came across in my career.

Challenges are very few compared to other product lines, especially when integrating with SQL Server and ERP systems. We have to exclude certain directories from scanning, depending on the product. 

Especially if you have a mixed server environment with desktops and codes, there can be those types of challenges. But there are no crashes or anything like that. Even the patching is very smooth. We're not seeing any surprises as far as EDR, antivirus, and those areas are concerned. It is going smoothly so far.

We work with mostly the cloud version. 80% of our clients use the cloud version, and 20%  use on-prem. It depends on the client.

Deployment time:

Once we concentrate properly, it's a matter of minutes. There are two ways of installation. One is from the cloud: you send a small link, the user clicks on it, and it takes around five to ten minutes to install, depending on internet speed. 

Alternatively, there's an option to send the full offline installer, which connects to the cloud once installed. Either way, it takes five to ten minutes max. That depends on how much configuration is needed.

Maintenance: Once you know how the product works, it's very easy to manage. From a reseller's point of view, I like that I can use a master console and create separate consoles for end-users. They can manage their own devices, and if they need our support, we can log in and provide it.

We have our technical team. It's not very complex. Our three engineers provide support and are capable of handling things. Also, once deployed, we can check for any problems remotely. We don't have to go to the site. This is a good thing that came after the pandemic. The remote works out very well for us.

If it is a module, like without HyperDetect, the antivirus, anti-malware, and ransomware vaccination altogether come to around $100. We are talking about thirty to thirty-five dollars per endpoint. That is true for both server and endpoint versions.

It is not that expensive. Compared to its competitors, it is well-priced and well-placed. It's competitively priced and not expensive compared to other products.

I would rate the pricing at seven out of ten, where ten is very cheap. It's not a cheap product, but it's not expensive either. It is somewhere between seven and eight.

For the time being, it looks like everything is working fine for us. We haven't found anything that needs improvement because it's very fast in scanning and it's not memory hungry. It's a pretty stable product; we don't face any crashes. It supports Windows 7, 8, and all Windows servers, old and new. So, it's a simple product.

We recommend Bitdefender GravityZone to all our new clients.

Overall, I would rate it an eight out of ten. 

We use the platform for endpoint security across Windows and Mac operating systems. We are also considering extending its use to Linux endpoints to ensure comprehensive protection across all operating systems in our environment.

The product has provided us with visibility into the traffic flow from endpoints and the ability to enforce security policies, helping us position for zero-trust compliance objectives.

Sometimes, the platform takes a while to allow connectivity on the Mac endpoints. Establishing a connection to the server and ensuring all the local machine policies are in place is time-consuming. Once all the pre-flight checks are done, access to the system is given. Sometimes, this process takes longer, and that's not a good use of my time, especially since I use a MacBook. However, I noticed that Windows users don't have that problem.

We have been using Bitdefender GravityZone EDR for five to seven years.

The product stability is excellent.

The technical support team is responsive. 

Positive

The deployment process is very straightforward. We use a hybrid deployment model, combining public cloud and on-premises versions. 

The product is worth the investment. 

The licensing cost has been manageable for our small team.

Since implementing GravityZone EDR, we have noticed improved visibility into endpoint health, detailed metadata collection, and better enforcement of security policies.

I recommend Bitdefender GravityZone EDR to others due to its portability across operating systems and ability to standardize policy enforcement regardless of the OS.

I rate it a seven out of ten. 

We use the solution to protect our servers, users, clients, desktops, mobiles, laptops, etc.

I just love the whole product altogether. Firstly, we know Bitdefender GravityZone EDR is a market leader in security, and that gives us confidence. The second thing is that it's very, very easy to manage. The solution's deployment is very easy and flexible. You can do on-prem systems and on-prem relays. You can also have systems in the cloud.

The solution gives us a very, very quick modification. If I want to change how a whole bunch of client machines are set up, I can do that, and I know it's reliably going to get to it.

We would like to see password management integrated into the solution because I don't like having a third-party password management system. I don't like users using password management systems in their browsers. I would like to see a separate password management system. I would also possibly like to see a VPN system in the solution.

I have been using Bitdefender GravityZone EDR for ten years.

We are very, very, very impressed with the solution's stability. Bitdefender GravityZone EDR is a stable product. So far, we haven't experienced any kind of memory leak or anything that takes up too much processing power. The product is very efficient.

Bitdefender GravityZone EDR is a scalable solution. We have around 250 users using the solution in our organization. We may roll Bitdefender GravityZone EDR out as a solution to our global setups.

The solution's technical support team has been very, very helpful.

The solution’s initial setup is very easy.

We used an in-house staff person to implement the solution. The person who did that setup for us took about a week to get it all working up in the right way.

Once the design is put into place, you need one person to set up the solution. Once it's set up, it's really straightforward to manage.

For an antivirus product, the return on investment is the protection. I would say we're getting a 100% return on investment with Bitdefender GravityZone EDR.

We need to pay for a yearly license for the solution.

I am using the latest version of Bitdefender GravityZone EDR.

We compared Bitdefender GravityZone EDR against more expensive systems, and it proved to be better. We did not base our decision just on price. We based it on a number of criteria like performance, manageability, and flexibility in the way it can be deployed.

Users can take full advantage of the test setup in a small environment. They should get to know the product before dismissing it, and they should compare it to other systems. Everything you get from the solution is superb.

Overall, I rate Bitdefender GravityZone EDR a nine out of ten.

We use the solution as an EDR. We use it to encrypt hard disks. We also use its DLP capabilities.

Bitdefender is a well-supported platform.

The stability must be improved.

I have been using the solution for more than four years.

The product is stable. I rate the stability a seven out of ten.

The product scales well. We have more than 17,000 users.

We do not have any issues with the support. We are an enterprise customer. We get support in every country. We get support in Africa, Europe, and the Middle East.

The setup is straightforward.

The cost is relative.

Our company has a department that looks after the security requirements. Organizations must look at their requirements and select a product that meets their needs. The investment and support is big. Overall, I rate the solution an eight out of ten.

We use this solution for advanced protection against threats for our endpoints.

What I have found to be valuable is after every new release of the solution there are more features. At the time that we bought Bitdefender GravityZone, it was their top solution. We went from their Enterprise version to Elite, Elite HD, Ultra, and now there is an Ultra Plus available. 

Overall the solution is working well, it can be a little intense and thorough at times, but I would rather have it be a little bit more thorough than not detect what it is supposed to. We have been running the solution for a long time through various versions and we have not had any viruses or malware breaches.

When comparing this solution to others it performs just as well as the majority of the top-level alternatives.

The whole suite is unlike most AV consoles, which will inform you when there is an infection or threat, for some inexplicable reason Bitdefender does not do that. The most you will receive is an hourly update or possibly if there is an outbreak that affects 30% of your machines, an email. There is no real-time alerting to inform the user there was a potential attack that recently happened on their system. They could improve by having real-time reporting which is important.

I have not had used the EDR portion of the solution to do any custom scripting to allow further advanced operations on the endpoints. From what I understand from reading the comments on reviews is that it is not particularly flexible in this regard.

Sandbox Analyzer is a feature that comes as part of the Bitdefender GravityZone Ultra Suite. It will start automatically unless you want to manually submit something which I have rarely done. When the feature is in use I do not get a reading back from the analyzer right away, it lacks real-time functionality. For example, if I was executing an admin tool and it was blocked because the Sandbox Analyzer wants to look at it on my local machine, it might take 10 minutes before I can successfully then launch that application to use it. The time it takes to analyze the software is too long. We are busy people and we end up just turning off the detection to allow the use of the program.

I have been using the solution for approximately five years.

Bitdefender has been stable and reliable, there are a few key areas I always look for in an endpoint security platform. A few of them are, how much burden does it put on the endpoint, does it uses more than 10% of the system resources in order to function. If it does not then it is a pretty well-balanced client, it allows the systems to continue to perform at the appropriate level. If it catches a very high percentage of threats, it is doing what you bought it to do, and it does not give off a lot of false positives. However, in the EDR portion, you will receive more false positives, but outside of the EDR component with the client itself, if it has few false positives for viruses and malware detection that is good.

They have done a decent job with scalability. The way they have their policies constructed and the ability to manage them. 

I think that the biggest challenge for Bitdefender is simply to move out of the SMB space and really become an enterprise platform.

I have been in contact with technical support a few times. They are not the worst or the best. They provide an average quality level of support.

I rate Bitdefender GravityZone Ultra technical support a seven out of ten.

We previously used Sophos and I recall, Sophos released an update for the AV software that destroyed the AV software on every endpoint that ingested it. It was a huge debacle and it took a long time to resolve because it left the solution in a state where you could not repair it, remove it, or update it. 

The installation is straightforward, simple to understand and manage. 

Bitdefender GravityZone Ultra is less expensive than other solutions, such as CrowdStrike. We had a really good deal because it was their year-end and they were trying to do a lot of sales that week. We bought a three-year contract from them and the cost was approximately $17 per endpoint, per year. It is was a very good price. I have spoken to other people who have purchased CrowdStrike at approximately $60 per endpoint, per year. I have no complaints about the price of this solution.

I put a lot of weight on third-party benchmark reviews and Bitdefender always reviews well overall on the spectrum. They review better even when compared to NSS Labs, MITRE, AV-Comparatives, and others. Bitdefender and Kaspersky both typically are the two solutions that are at the top month after month. There are the new technology solutions that are raved about often, such as SentinelOne, Cylance, and CrowdStrike, but they seldom review as well when it comes to defined tests where they test X amount of malware or types of attacks. It has been much harder to get independent confirmation of the efficacy of the new next-generation endpoint solutions than it has been to get the efficacy of the old generation products.

I am currently evaluating CrowdStrike and we considering moving to it once our Bitdefender contract is done.

For those wanting to implement this solution, I would advise them it is worth it and to test it out.

I rate Bitdefender GravityZone Ultra a nine out of ten.

We use this solution for the protection of the endpoint inside the university. We use it on the general computer or VDI.

The solution can analyze the endpoint's security problems if a cluster of compromised machines exists. Also, the Sandbox was very useful for trying to verify if some of the files received by our colleagues had viruses or malware. The different features are useful for the day-to-day analysis of the security infrastructure.

The interface could be improved since we have some tasks that are not easily understandable, and it took us time to understand why it didn't work. However, the instrument itself has no particular problem.

We have been using this solution for less than one year. The console is on cloud, and the cloud space is BitDefender. It is automatically updated, and we are using the latest version.

It is a stable solution. 

The console is in cloud, so scalability is not an issue. We have about 700 employees using this solution.

The technical support has been helpful both for professional services and support provided by the sales account we have in Italy. We have not opened a ticket before, so I cannot evaluate that process. Our issue was solved before a ticket was opened.

The initial setup was easy. We had some support services directly from BitDefender for starting up and roadmap activation. Aside from that, we completed deployment ourselves.

The start-up of the services was very fast, and we did it in a couple of days with a couple of engineers. However, the deployment was an issue since we could not deploy by network or use the instrument provided by BitDefender as we didn't have all the machines integrated into the active directory. Therefore we were compelled to go PC by PC to install. It was not the fault of BitDefender but ours. We have no infrastructure for managing the automatic deployment, which is time-consuming.

Evaluating the ROI for an antivirus that protects you from an incident is challenging. It may seem like there is no ROI, but the solution protects everyday activities. Therefore, it is strange to evaluate the ROI for an antivirus solution.

We bought 4,000 licenses for three years and received a 21% discount compared to our basic offering, which is about 100,000 Euro.

We compared this solution with Microsoft Sophos, Kaspersky, and Check Point.

I rate this solution a nine out of ten. I would recommend it to others, who will find it useful depending on their environment or needs. We selected Bitdefender GravityZone Ultra from other antivirus solutions since we have a complex environment and requirements. It is a good product.

Maintenance is on cloud, but we have to perform maintenance operations related to the profile that we deploy on different computers and environments in the university. For example, if we have a legacy machine or other servers, we have to create a specific profile for them. We have one employee that works on the maintenance.

I use it on a daily basis. I use it primarily not only for the antivirus portion of it, but I also use the full EDR suite of it, which is the firewall maintenance and content control. Basically, I use it for a lot of content control in the firewall.

We were previously using another solution instead of Bitdefender GravityZone Ultra. Back then, we had some servers that we were using as worldwide servers for what we do, and we were unable to go in there and block those worldwide servers, regardless of whether they were on our network or at home or wherever they were by using the EDR feature to prevent them from accessing old software because if you allow the user access to the whole software, then they're going to go back to what they know instead of picking up the new stuff. That was one of the main feature sets that we took away from the EDR software, which was content control and filtering.

The reporting function allows you to put block sites on blocked content sites, after which you can go and see what was blocked. It tells you what was blocked, why it was blocked, and how you can fix it. So, like, what we do is we actually block all the streaming services, such as certain YouTube labels and certain videos like Disney Plus, which involves a lot of content control. So we can see what stuff is embedded, open it up, see what got blocked because of an embedded video, and then open that video backup to allow them to see it. It also gets you right to where you need to go and how to fix it to allow users to work.

Bitdefender GravityZone Ultra does have a ransomware remediation, and that's probably one of the areas where they don't highlight using it, especially in comparison to BullWall. Their ransomware remediation doesn't respond as fast as BullWall does. It's a little more delayed.

Ransomware control needs to be improved. It's just a feature that needs to be updated and expanded upon. A functionality that I would like to see in the solution is user tracking since you already got all the reporting in there, tell me what sites were blocked, and they should tell me what sites were visited and how often they visit those sites. That would make it a great reporting tool. So, instead of going out and having everything go through a proxy server to track it, it's better just to do it for the EDR software since you're already tracking for blocking sites. It should be able to just give me everything.

I have been using Bitdefender since about 2011, and I have been using Bitdefender GravityZone Ultra for four years. Also, I am using the solution's cloud-based version, so it is always up-to-date.

I haven't had a problem with its stability yet. Since we deployed it, we haven't had one computer instance where we had to reimage the computer due to the virus.

The scalability is high because not only do you have scalability within there, you can actually set it based on your domain. You can go to your domain controller and set different policies based on where they're within your organizational unit, so highly scalable.

We have plans to increase the usage of the solution. We're actually reviewing that currently.

If you speak about customer support, they are superb. You pick up a phone, you call, you get a live person. With GravityZone, it is a little bit different. You have to submit a ticket, and they usually get back to you within a couple of hours. You don't actually physically get to talk to a live person. If you're using the, you know, consumer version or internet security, you get a live person. You got to send an email. Suppose you start using the business level. You get the premium version, then you get tech support, but it usually takes about half a day for somebody to call you back.

There were three different ways that we actually accomplished Bitdefender GravityZone Ultra's deployment process. There were different deployment stages carried out throughout my organization. When we deployed it the first time, it was a manual process that we had to go through the computer. As everything is in the network, we would use PDQ for deployment, and it would press it very quickly. Then we used another resource called NinjaOne or NinjaRMM. So, once we get NinjaRMM in there, then it sees the computer, and it automatically installs for you. So the simplicity depends on where you're at in your industry or within your technical field. Also, it depends on what resources you have available with you. In the post-COVID environment, post-COVID, you need NinjaOne. So no matter where the computer is or plugged in, as long as it's connected to the internet, it sees that computer as a part of your network. So, it grabs it and installs it immediately.

If you have everything within a domain, PDQ works great. If you just have computers and you just got a small little resource environment. Manual installation may impact the cost point making it labor-intensive, but it's probably worth it. So it's easy to install.

We haven't had to reimage the computer owing to virus-related reasons. So, we have seen an ROI using the solution.

Price-wise, Bitdefender GravityZone Ultra is actually below market value in comparison to some of its other competitors, such as SentinelOne. If you look at the solution's price point, it's actually low market value, especially in comparison to other ones.

It's a very straightforward and intuitive solution. I rate the overall solution an eight or nine out of ten.

Our primary use case for this product is prevention, rather than just detections. The solution prevented most APT (advanced persistent threat) attacks at pre-execution stage.  

With Bitdefender GravityZone Ultra, we don't have to worry about our endpoints or attacks. The endpoint security was always a concern for our company the previous solutions missed detections and prevention, The solution prevented all types of file less and scripts based attacks using its Machine learning and tunable machine learning which is additional layer on top of machine learning, behavior based detection and 30 layers of protection that Bitdefender has to offer at no additional cost. 

The feature I find the most valuable the heuristic for malicious scripts and the component is called HyperDetect. This solution actually prevents file-less and script-based attacks at pre-execution where other solution such as Crowdstrike detects but not prevent. An example would be base 64 encoded Powershell script or command line .  With Bitdefender gravity zone ultra scripts are run into agent buffer before it execute to detect and block malicious script weather it is Powershell ,vbs , etc. 

The EDR Graphical user interface has improved over the time and is intuitive and less noisy as compared to other solution. I would call the EDR as Next-Gen in it space. It has perfect mapping to Mitre Att&ck framework no other solution is has a rich EDR like Gravity zone ultra. 

I have been using this Solution for more than 4 years 

Bitdefender Gravityzone Ultra is 100% reliable. 

It is highly scalable. It's cloud-based and you can deploy to thousands of machines with no issues. You can scale it as demand increases without any issues.

If you're going to scale, you will have to buy more licenses, which can take a few days.

I think there is room for improvement for technical support. Although they've been great, honestly, I do see a language barrier sometimes. I ran into a few issues with technical support. But, if you escalate your issue, you will eventually get the right person.

Before switching to Bitdefender GravityZone Ultra, we were using Trend Micro OfficeScan version XG. 

The initial setup was not complicated. We were up and running within a day. It's all cloud-based and the deployment agent is easily deployed. The agent can be deployed from the console it self , using email download link , the agent can also be customize to needs , and had active directory integration. 

The Bitdefender sales team is always willing to negotiate pricing and beat the deal from other vendors. They are highly competitive and eager to work with make pricing and licensing as smooth as possible.

Yes, before switching, we did evaluate several other options. We were looking for an exhibition product. So, we demoed a lot of different production cleaning solutions like VMware Carbon Black Cloud and CrowdStrike. Both were able to detect attacks but not prevent them, which was what we were looking for. 

Perfect solution , Please Test, Test and Test solution before buying, there is a lot of hype for Crowdstrike and other competitors but no one is even close to the prevention that Bitdefender gravity zone ulrta  could provide.