Bitdefender GravityZone EDR Reviews

We don't have a specific use case for the product. We offer it to our clients.

It's basically used to protect endpoints and servers.  

It protects almost everything the client needs. It depends on the client how they use it, however, the security is very good.

It's easy to sell. If we speak about the parts, the product is easy to sell. 

Compared to other products, it's more complete. It has a lot of features. 

It's easy to deploy. 

I can't recall coming across an area that is lacking. 

Technical support could be faster and more responsive. 

The cost is a bit high.

We've been working with the solution for four years. 

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. Our clients have been satisfied with the performance. 

The solution is best suited for small or medium-sized organizations. While it's good for all the companies, it is easier to sell to small and medium companies than to bigger companies. Bigger companies, develop software, develop use cases, develop everything. It's more time involved when you deal with larger organizations and their more complex setups.

For the most part, it is easy to scale. 

I've dealt with support several times. In some cases, when the cases are more complicated, it takes too much time to resolve a problem. It would be better if we could just call someone. Right now, we have to email back and forth. If they don't understand what your message is then it's more back and forth. A phone call would be faster. We've had a few cases that were not easy to resolve and there were just too many emails to deal with.

Neutral

We have used EDR solutions with other vendors. Their prices are usually too high in comparison.

It's very easy to set up. It's not overly complex or difficult. 

It's simple to deploy and you can really control every aspect. It's a good product to work with. I'm not sure, however, the exact amount of time it takes to deploy the product. I'm not usually directly involved. 

I'd rate it five out of five in terms of the ease of implementation. 

Our clients tell us they don't have any maintenance to worry about. 

We do provide implementation services to our clients. 

The pricing is expensive. I'd rate t a three out of five in terms of availability. However, some products have fewer features.

The cost is negotiable. 

I'm a distributor.

Every time there's an update, we present it to all our partners and to our clients. We tend to work with the latest version. 

I'd advise anyone to try the product. Try a demo and see how it works and how it might work for your organization. It's quite a good solution.

I'd rate the product eight out of ten.

We use this solution to secure our networking. We have joined Aramco as a vendor and have specifications that are implemented in our network, firewall, security and multi-factor authenticator.

You can control everything, including monitoring of all websites and blocked devices, from one place. If you detect a virus, you can isolate the PC from the network and prevent access to the internet, network and routers. Once fixed, you can give access back to the client. We have not had this functionality using other solutions. 

This solution would be improved if it included antivirus functionality. You currently need to install a plug-in to Outlook for each email to be scanned. 

We have been using this solution for six years.

This is a stable solution. 

If you wanted to scale this solution, you should make a comparison to other software such as Sophos and Trend Micro.

We currently have 50 users on this solution. 

The technical support for this solution is good but could be improved for Arabic countries.

The Bitdefender setup is very straightforward. You add the email for all users and send them a link to install it. Before they install the solution, you have to specify the settings for your environment. This ensures that when users complete installation, all settings are correct. This process is very easy. 

I installed the solution with the help in configuration from a Bitdefender consultant. This took three to four days. 

Licensing is usually for a three year period.

We are moving away from using this solution. Our financial manager requires a contract and not all companies provide this so we are looking for one that can. 

I would rate this solution an eight out of ten. 

The solution suits the needs of our business model. 

The URL filtering features should be addressed. 

The installation capabilities should be improved, especially when new updates come out. Sometimes, installation requires one to get to the level of having to install the agents. The installation is not straightforward and should be easier to do. 

We have been using Bitdefender GravityZone Ultra for over a year. 

We find the rollout to be stable. 

The solution is scalable. 

As we keep on expanding and opening new businesses, we have definite plans to increase the usage within the coming year. 

We have had no issues with the support and consider it to be good, even when it comes to accredited resellers.

We have made use of technical support and I believe this is something one wishes to experience as time goes by. 

The installation capabilities should be improved, especially when new updates come out. Sometimes, installation requires one to get to the level of having to install the agents. The installation is not straightforward and should be easier to do.

The process lasted three or four minutes. 

The installation can be done on one's own or with the help of a technical team. We have a team that handles this.

We did this at the group level and manage different entities. There are so many factors that are involved in the installation. We must account for the number of endpoint devices that we're working with, their geographical coverage, the time involved, and the network experience website. In cases where we face obstacles on the network, the downloading of the agents prior to the commencement of the installation is quite time consuming. 

Each endpoint device we purchased came with its own license. 

Our subscription is yearly. 

We did evaluate other options and found that they provide good antivirus solutions. However, we felt the added functionality of Bitdefender GravityZone Ultra to suit our business model well. Our business model does not allow us to invest in other, unified, solutions when it comes to other aspects of security. This is because of how the business model is and how the other branches are set up. 

I am satisfied with the overall updates that are introduced and they continue to do so on their central panel, especially on the reporting side. My hope is that they continue with this trend. 

The solution is cloud-based. 

If I'm doing a cumulative account of all the business entities within our group, I would say that there are 5,000 people making use of the solution. 

I consider Bitdefender GravityZone Ultra to be one of the best integrator solutions. We have never faced challenges when it comes to support. We are talking about a very good solution which works for both small and large enterprises. This is an antivirus solution which truly invested in centralized management, something which allows one to centrally manage his policies and do monitoring irrespective of where the endpoint devices are located. 

We have been interacting with different resellers in disparate entities, something which is influenced by the time one buys and the geographical location and which is done to avoid tax issues both here and there. I believe this is something we will look to consolidate in the near future. 

I rate Bitdefender GravityZone Ultra as a nine out of ten. 

The solution provides security, including endpoint and network security. 

The solution is scalable, stable, robust and very flexible and intuitive. It's probably one of the top five, best security solutions on the market at the moment.

When one designs for the cloud, the Windows client, no actual package is provided. This is an issue which should be addressed. The package must be downloaded and, when this is accomplished, it does an additional download. On certain older computers this can take  a long while. 

This contrasts with the Mac version, which is very quick. There is a need to work on the deployment, when it comes to deploying to Windows machines with regards to downloading the size of the package.

I suppose that the deployment could be faster, although this is not really a criticism, as this involves the design. There is always a difference in Windows and Mac architecture, so I would not count this as a complaint. It would be nice if the Windows deployment could be improved, although this does not result in any major difficulties. 

We have been using Bitdefender GravityZone Ultra for a year or two. 

The solution is stable. 

The solution is scalable. 

I have contacted technical support on a couple of occasions. While it takes a bit of time to receive a response, this can only be attributed to the difference in time zones. When they do respond, I find them to be very good and helpful. 

While the solution is easy to install, when one designs for the cloud, the Windows client, no actual package is provided. This must be downloaded and, when complete, an additional download is required. On certain older computers this can take a long time. 

I do everything on my own. I am a managed service provider. Although there are certain people who work with me, I essentially manage the security side of things independently. 

As I am on a different model, my clients pay me on a monthly basis.

The reason I gave the solution a nine out of ten is because SentinelOne is slightly better, although I do not make use of it. 

SentinelOne requires less hands-on involvement than Bitdefender GravityZone Ultra. One can essentially get it up and running without the need to do very much. While Bitdefender GravityZone Ultra meets 99 percent of this criteria, the remaining one percent requires a bit of manual intervention. This is not to say that the solution could be easier to use. This is not a criticism, as we are talking about different products. I have been using Bitdefender GravityZone Ultra and have no intention of leaving it. 

We are using the solution with nearly 100 endpoints. 

The solution is cloud-based.

I would absolutely recommend it to others. 

I rate Bitdefender GravityZone Ultra as a nine out of ten. 

We are mainly using the solution for management because it contains a variety of different tools. For example, it has EDR and NTSA which are integrated into the solution enabling it to monitor threats on the network and the endpoint site. Additionally, we are using it because of the Patch Management encryption module tool. It essentially provides what we need in terms of our next-generation endpoint. 

The most valuable features are the solution's thorough detection and ease of use. 

In terms of improvement of the solution, it could have better features. For example, having a firewall within. This way we would only need one solution.

In a future release, they should include mobile devices within the cloud setup. 

I have used Bitdefender GravityZone Ultra for three years. 

We find the solution to be stable. We have not experienced anything to be alarmed about during the time we have used it.

The solution is easy to scale. The growth of our company requires only to request for more licenses and does not require additional cost. 

The solution has a local technical support office that responds within 30 minutes, which is satisfactory. 

I would rate the technical support of Bitdefender GravityZone Ultra an eight out of ten. 

I have used McAfee, Kaspersky, and ESET.

The initial setup of the solution was very simple and straightforward. The installation was finished within a day by our technical team.  

The solution requires a technical team for deployment. The team is able to advance it up to the directory, it is very simple. 

The solution does not require much maintenance because the updates happen automatically. However, there are two engineers involved in administration when there is anything requiring attention. For example, when there is a new feature that we want to enable.

The solution is not expensive but there are cheaper options in the market. In terms of competitiveness, the price is reasonable with no other additional costs besides the licensing fees.  

I recommend the solution because it has great flexibility and the agility of the solution over time is great.

I rate Bitdefender GravityZone Ultra an eight out of ten. 

Our primary use case for this product is prevention, rather than just detections. The solution prevented most APT (advanced persistent threat) attacks at pre-execution stage.  

With Bitdefender GravityZone Ultra, we don't have to worry about our endpoints or attacks. The endpoint security was always a concern for our company the previous solutions missed detections and prevention, The solution prevented all types of file less and scripts based attacks using its Machine learning and tunable machine learning which is additional layer on top of machine learning, behavior based detection and 30 layers of protection that Bitdefender has to offer at no additional cost. 

The feature I find the most valuable the heuristic for malicious scripts and the component is called HyperDetect. This solution actually prevents file-less and script-based attacks at pre-execution where other solution such as Crowdstrike detects but not prevent. An example would be base 64 encoded Powershell script or command line .  With Bitdefender gravity zone ultra scripts are run into agent buffer before it execute to detect and block malicious script weather it is Powershell ,vbs , etc. 

The EDR Graphical user interface has improved over the time and is intuitive and less noisy as compared to other solution. I would call the EDR as Next-Gen in it space. It has perfect mapping to Mitre Att&ck framework no other solution is has a rich EDR like Gravity zone ultra. 

I have been using this Solution for more than 4 years 

Bitdefender Gravityzone Ultra is 100% reliable. 

It is highly scalable. It's cloud-based and you can deploy to thousands of machines with no issues. You can scale it as demand increases without any issues.

If you're going to scale, you will have to buy more licenses, which can take a few days.

I think there is room for improvement for technical support. Although they've been great, honestly, I do see a language barrier sometimes. I ran into a few issues with technical support. But, if you escalate your issue, you will eventually get the right person.

Before switching to Bitdefender GravityZone Ultra, we were using Trend Micro OfficeScan version XG. 

The initial setup was not complicated. We were up and running within a day. It's all cloud-based and the deployment agent is easily deployed. The agent can be deployed from the console it self , using email download link , the agent can also be customize to needs , and had active directory integration. 

The Bitdefender sales team is always willing to negotiate pricing and beat the deal from other vendors. They are highly competitive and eager to work with make pricing and licensing as smooth as possible.

Yes, before switching, we did evaluate several other options. We were looking for an exhibition product. So, we demoed a lot of different production cleaning solutions like VMware Carbon Black Cloud and CrowdStrike. Both were able to detect attacks but not prevent them, which was what we were looking for. 

Perfect solution , Please Test, Test and Test solution before buying, there is a lot of hype for Crowdstrike and other competitors but no one is even close to the prevention that Bitdefender gravity zone ulrta  could provide.  

The primary use of the solution is to obtain or to control all clients in only one place.

For example, with this, I can add patch management. For me, it's a good way to update the clients without, for example, a server from my company. I can manage the patch management for my clients from one simple central console.

The advantage of the solution is that it has a console on the cloud and you can update the clients. You don't need to put it on the server on your company or on-premise. You can manage the clients through the console on the cloud and you can send policies and updates and other things without the need to put a client into your own network.

Bitdefender has a EDR solution in the client. It offers protection for the exchange and can check services. It has a patch management feature, which is quite useful for us. 

We're able to implement a sandbox solution, to try to detect any malware on devices. It helps keep us safe.

So far, the solution has been problem-free. We have never had to reach out to technical support to troubleshoot as it just seems to work very well.

The reporting is much too simple. It should be more in-depth and offer more details and more information. They could really build out the reporting aspect of the product overall. We need more information, for example, about traffic and logs. It would be much more helpful if we had a bit more visibility.

We've never had to reach out to technical support. That's due to the fact that we haven't run into any issues at all. It's been very easy to use without any problems that would require an intervention.

We're resellers of this solution. We offer it to our clients.

In general, I would rate the solution at an eight out of ten. We've been pretty happy overall with how it has been working for us. We have no complaints.

We deploy GravityZone endpoint protection from the admin to every in-office machine, every utility machine, and then to each work-from-home machine that that attorney or paralegal uses when COVID-19 gets bad. There is a weekly centralized review. There is also response to alerts.

The solution is basically a firewall, antivirus, and anti-malware. It's got a heuristic module. It takes a lot of the same core technology that you see in GravityZone, however, with a decidedly more consumer-friendly face. 

In an office building, there may be other firms on the same floor. In a couple of instances,  an attorney was trying to get a PDF uploaded to the court, or at least that's what he thought he was trying to do. It wouldn't work on his machine so he took it over to his partner's machine. It was a small firm, three attorneys. It wouldn't work on that one. So he took it to his partner's paralegal, and it wouldn't work on that one.

He brought it over to a paralegal from one of my clients, and it immediately detected it as malware and blocked it. That was a vanilla out-of-the-box scan from GravityZone. What's notable about this is the malware was pretty serious and it ended up ransomwaring both of those other firms even though they notified their IT people who went in and attempted remediation. They didn't catch it. We like that because this isn't just defending against network-based attacks, it's successfully defending against everything else.

The solution has better UI and better UX tools.

The standard policies are pretty good, right out of the box. We seldom have to tweak them. We have never had to make, and I'm speaking across probably 14 law firms in 2020, we've never had to attenuate for a specific device case like a scanner or a particular piece of software. On three occasions it did block some software paralegals were trying to install, which turned out to be malicious. 

We like the dashboard, the console, the reporting. It's very easy to deploy.

We're pretty strong on GravityZone. We have had zero penetrations across our entire client base.

We don't deal with very large organizations. We stay as far away from active directory and combined network typologies, as much as we possibly can. The way I explain it is we don't build our houses out of straw, we don't build our houses out of wood. Each user machine that piggybacks builds a stone house. 

We've cloud migrated everybody, however, it did not happen generically. We've used Google Enterprise or Box Enterprise, so good stuff. AES-256 at rest and AES-128 in transit. We only do scans on GravityZone covered machines via our contemporary APIs. We close every hole we can find. With people who still have servers, whether they're physical or virtual or cloud, and they're still active directory, and they're still 100% Microsoft shops, I've heard them complain. However, I don't care as it doesn't affect any of my clients.

For many, the problems come mostly when they start tweaking or short-cutting - particularly for patch management. A lot of admins will tend to bundle work that we don't think should be bundled, however, they tend to due to the fact that they're underfunded and undermanned. They've got to get all the patches up. They've got to get all the updates done. Therefore, they tend to tweak group policies associated with the active directory. Some of those customizations can create potential security holes.

GravityZone is the only one with the heuristic model, the simulator. We've seen where a thing may pass the script desk, it may pass the node and snippet test, however, it fails the heuristic test. That's where it launches a virtual machine in the high memory and lets the thing do whatever it's going to do, and then looks for where it goes. Of course, a lot of these things then go to the approval area as that's what the admin intended. However, then they get into a bit of a problem with GravityZone as it doesn't want them to do that. GravityZone works fine if you follow best practices in the other areas of your deployments. If you're kind of cheating or cutting corners, GravityZone isn't going to be mean to you, however, it may give you grief. 

I've used the solution as a consumer on behalf of clients. I've been dealing with the solution for four or five years at this point.

The solution is extremely stable. Nothing that I work with is as stable as this product. For example, aside from its default group policies and actions being robust and its very adroit awareness of 'allowable' (you can't get a Kyocera auto-update if you don't have a Kyocera), we log less than one issue per year per client for Gravity Zone.

The technical support is amazing. It's pretty much instantaneous. We've very satisfied with the level of service we are provided.

The initial setup is pretty straightforward.

We create a package depending on the level of sophistication of the user. The average law firm will have three packages. A low-end package, attorney, because attorneys are actually the least significant player in a law firm. They're the least informed. They're the least aware technologically. Then there are the standard paralegals and then advanced technical paralegals. We want to give more power to the advanced technical paralegals. Prior to COVID, we would typically create two or three distribution points, but with all the work from home, we quickly observed it was unnecessary.

For example, let's say you've got 22 users in an office. You can create two or three distribution points in your configuration of the GravityZone download package. Then, those three distribution points, which are serverless and have no central authority, will capture the updates and distribute those to the other machines. That worked fine pre COVID. Post COVID, with everybody at home, fully 40% of the workforce at home, that creates an unnecessary burden. That's why we've suspended that. 

We're using the UI you configure for whether the users are on a Win 64 machine or a Mac, and sometimes Linux. We build the package, send the package, install the package. When we put GravityZone on a machine we're building for deployment. It's all very quick and smooth.

When we're putting GravityZone on a work from home, typically it's a home laptop that has got a lot of stuff on it that isn't necessary. GravityZone installs in three phases. Phase one is a scan, a comprehensive scan. Phase two looks for offending software that is incompatible, such as McAfee. In home deployments, we very often watch it go through and have to unroot junkware. Sometimes that will take intervention on our part.

Although I can't speak to exact costs, in our experience, not only is it much more effective,  it also never costs more, and sometimes costs less than competitors.

The solution is targeted for the consumer community, however, I've seen it deployed a lot this year from all the work from home attorneys and paralegals and such.

I would advise those seriously considering the solution to go for the three-year contract as it'll save you money. If you're changing protection more often than every three years, then you're not really paying attention.

I would rate the solution ten out of ten.

We have problems with Word, we have problems with Google, we have problems with Google Drive, we have some problems with the Box API, we have lots of problems with all IFTTT. However, we never really have problems with GravityZone.