Bitdefender GravityZone EDR Reviews

The solution suits the needs of our business model. 

The URL filtering features should be addressed. 

The installation capabilities should be improved, especially when new updates come out. Sometimes, installation requires one to get to the level of having to install the agents. The installation is not straightforward and should be easier to do. 

We have been using Bitdefender GravityZone Ultra for over a year. 

We find the rollout to be stable. 

The solution is scalable. 

As we keep on expanding and opening new businesses, we have definite plans to increase the usage within the coming year. 

We have had no issues with the support and consider it to be good, even when it comes to accredited resellers.

We have made use of technical support and I believe this is something one wishes to experience as time goes by. 

The installation capabilities should be improved, especially when new updates come out. Sometimes, installation requires one to get to the level of having to install the agents. The installation is not straightforward and should be easier to do.

The process lasted three or four minutes. 

The installation can be done on one's own or with the help of a technical team. We have a team that handles this.

We did this at the group level and manage different entities. There are so many factors that are involved in the installation. We must account for the number of endpoint devices that we're working with, their geographical coverage, the time involved, and the network experience website. In cases where we face obstacles on the network, the downloading of the agents prior to the commencement of the installation is quite time consuming. 

Each endpoint device we purchased came with its own license. 

Our subscription is yearly. 

We did evaluate other options and found that they provide good antivirus solutions. However, we felt the added functionality of Bitdefender GravityZone Ultra to suit our business model well. Our business model does not allow us to invest in other, unified, solutions when it comes to other aspects of security. This is because of how the business model is and how the other branches are set up. 

I am satisfied with the overall updates that are introduced and they continue to do so on their central panel, especially on the reporting side. My hope is that they continue with this trend. 

The solution is cloud-based. 

If I'm doing a cumulative account of all the business entities within our group, I would say that there are 5,000 people making use of the solution. 

I consider Bitdefender GravityZone Ultra to be one of the best integrator solutions. We have never faced challenges when it comes to support. We are talking about a very good solution which works for both small and large enterprises. This is an antivirus solution which truly invested in centralized management, something which allows one to centrally manage his policies and do monitoring irrespective of where the endpoint devices are located. 

We have been interacting with different resellers in disparate entities, something which is influenced by the time one buys and the geographical location and which is done to avoid tax issues both here and there. I believe this is something we will look to consolidate in the near future. 

I rate Bitdefender GravityZone Ultra as a nine out of ten. 

The solution provides security, including endpoint and network security. 

The solution is scalable, stable, robust and very flexible and intuitive. It's probably one of the top five, best security solutions on the market at the moment.

When one designs for the cloud, the Windows client, no actual package is provided. This is an issue which should be addressed. The package must be downloaded and, when this is accomplished, it does an additional download. On certain older computers this can take  a long while. 

This contrasts with the Mac version, which is very quick. There is a need to work on the deployment, when it comes to deploying to Windows machines with regards to downloading the size of the package.

I suppose that the deployment could be faster, although this is not really a criticism, as this involves the design. There is always a difference in Windows and Mac architecture, so I would not count this as a complaint. It would be nice if the Windows deployment could be improved, although this does not result in any major difficulties. 

We have been using Bitdefender GravityZone Ultra for a year or two. 

The solution is stable. 

The solution is scalable. 

I have contacted technical support on a couple of occasions. While it takes a bit of time to receive a response, this can only be attributed to the difference in time zones. When they do respond, I find them to be very good and helpful. 

While the solution is easy to install, when one designs for the cloud, the Windows client, no actual package is provided. This must be downloaded and, when complete, an additional download is required. On certain older computers this can take a long time. 

I do everything on my own. I am a managed service provider. Although there are certain people who work with me, I essentially manage the security side of things independently. 

As I am on a different model, my clients pay me on a monthly basis.

The reason I gave the solution a nine out of ten is because SentinelOne is slightly better, although I do not make use of it. 

SentinelOne requires less hands-on involvement than Bitdefender GravityZone Ultra. One can essentially get it up and running without the need to do very much. While Bitdefender GravityZone Ultra meets 99 percent of this criteria, the remaining one percent requires a bit of manual intervention. This is not to say that the solution could be easier to use. This is not a criticism, as we are talking about different products. I have been using Bitdefender GravityZone Ultra and have no intention of leaving it. 

We are using the solution with nearly 100 endpoints. 

The solution is cloud-based.

I would absolutely recommend it to others. 

I rate Bitdefender GravityZone Ultra as a nine out of ten. 

We deploy GravityZone endpoint protection from the admin to every in-office machine, every utility machine, and then to each work-from-home machine that that attorney or paralegal uses when COVID-19 gets bad. There is a weekly centralized review. There is also response to alerts.

The solution is basically a firewall, antivirus, and anti-malware. It's got a heuristic module. It takes a lot of the same core technology that you see in GravityZone, however, with a decidedly more consumer-friendly face. 

In an office building, there may be other firms on the same floor. In a couple of instances,  an attorney was trying to get a PDF uploaded to the court, or at least that's what he thought he was trying to do. It wouldn't work on his machine so he took it over to his partner's machine. It was a small firm, three attorneys. It wouldn't work on that one. So he took it to his partner's paralegal, and it wouldn't work on that one.

He brought it over to a paralegal from one of my clients, and it immediately detected it as malware and blocked it. That was a vanilla out-of-the-box scan from GravityZone. What's notable about this is the malware was pretty serious and it ended up ransomwaring both of those other firms even though they notified their IT people who went in and attempted remediation. They didn't catch it. We like that because this isn't just defending against network-based attacks, it's successfully defending against everything else.

The solution has better UI and better UX tools.

The standard policies are pretty good, right out of the box. We seldom have to tweak them. We have never had to make, and I'm speaking across probably 14 law firms in 2020, we've never had to attenuate for a specific device case like a scanner or a particular piece of software. On three occasions it did block some software paralegals were trying to install, which turned out to be malicious. 

We like the dashboard, the console, the reporting. It's very easy to deploy.

We're pretty strong on GravityZone. We have had zero penetrations across our entire client base.

We don't deal with very large organizations. We stay as far away from active directory and combined network typologies, as much as we possibly can. The way I explain it is we don't build our houses out of straw, we don't build our houses out of wood. Each user machine that piggybacks builds a stone house. 

We've cloud migrated everybody, however, it did not happen generically. We've used Google Enterprise or Box Enterprise, so good stuff. AES-256 at rest and AES-128 in transit. We only do scans on GravityZone covered machines via our contemporary APIs. We close every hole we can find. With people who still have servers, whether they're physical or virtual or cloud, and they're still active directory, and they're still 100% Microsoft shops, I've heard them complain. However, I don't care as it doesn't affect any of my clients.

For many, the problems come mostly when they start tweaking or short-cutting - particularly for patch management. A lot of admins will tend to bundle work that we don't think should be bundled, however, they tend to due to the fact that they're underfunded and undermanned. They've got to get all the patches up. They've got to get all the updates done. Therefore, they tend to tweak group policies associated with the active directory. Some of those customizations can create potential security holes.

GravityZone is the only one with the heuristic model, the simulator. We've seen where a thing may pass the script desk, it may pass the node and snippet test, however, it fails the heuristic test. That's where it launches a virtual machine in the high memory and lets the thing do whatever it's going to do, and then looks for where it goes. Of course, a lot of these things then go to the approval area as that's what the admin intended. However, then they get into a bit of a problem with GravityZone as it doesn't want them to do that. GravityZone works fine if you follow best practices in the other areas of your deployments. If you're kind of cheating or cutting corners, GravityZone isn't going to be mean to you, however, it may give you grief. 

I've used the solution as a consumer on behalf of clients. I've been dealing with the solution for four or five years at this point.

The solution is extremely stable. Nothing that I work with is as stable as this product. For example, aside from its default group policies and actions being robust and its very adroit awareness of 'allowable' (you can't get a Kyocera auto-update if you don't have a Kyocera), we log less than one issue per year per client for Gravity Zone.

The technical support is amazing. It's pretty much instantaneous. We've very satisfied with the level of service we are provided.

The initial setup is pretty straightforward.

We create a package depending on the level of sophistication of the user. The average law firm will have three packages. A low-end package, attorney, because attorneys are actually the least significant player in a law firm. They're the least informed. They're the least aware technologically. Then there are the standard paralegals and then advanced technical paralegals. We want to give more power to the advanced technical paralegals. Prior to COVID, we would typically create two or three distribution points, but with all the work from home, we quickly observed it was unnecessary.

For example, let's say you've got 22 users in an office. You can create two or three distribution points in your configuration of the GravityZone download package. Then, those three distribution points, which are serverless and have no central authority, will capture the updates and distribute those to the other machines. That worked fine pre COVID. Post COVID, with everybody at home, fully 40% of the workforce at home, that creates an unnecessary burden. That's why we've suspended that. 

We're using the UI you configure for whether the users are on a Win 64 machine or a Mac, and sometimes Linux. We build the package, send the package, install the package. When we put GravityZone on a machine we're building for deployment. It's all very quick and smooth.

When we're putting GravityZone on a work from home, typically it's a home laptop that has got a lot of stuff on it that isn't necessary. GravityZone installs in three phases. Phase one is a scan, a comprehensive scan. Phase two looks for offending software that is incompatible, such as McAfee. In home deployments, we very often watch it go through and have to unroot junkware. Sometimes that will take intervention on our part.

Although I can't speak to exact costs, in our experience, not only is it much more effective,  it also never costs more, and sometimes costs less than competitors.

The solution is targeted for the consumer community, however, I've seen it deployed a lot this year from all the work from home attorneys and paralegals and such.

I would advise those seriously considering the solution to go for the three-year contract as it'll save you money. If you're changing protection more often than every three years, then you're not really paying attention.

I would rate the solution ten out of ten.

We have problems with Word, we have problems with Google, we have problems with Google Drive, we have some problems with the Box API, we have lots of problems with all IFTTT. However, we never really have problems with GravityZone.

Our customers use Bitdefender GravityZone Ultra for cybersecurity, to protect their environment, and to protect their data.

The most valuable feature of Bitdefender GravityZone Ultra is the ETX and ETM endpoint protection.

Bitdefender GravityZone Ultra should include more advanced features than their competitors in the market for the auto-detection of viruses and threats within the environment.

I rate Bitdefender GravityZone Ultra an eight out of ten for stability.

I rate Bitdefender GravityZone Ultra an eight out of ten for scalability.

I've got different customers with an environment of up to three hundred to three thousand users.

I'm not in a technical position, but the responses from our customers tell us that Bitdefender GravityZone Ultra's deployment is easy.

We have seen a return on investment with Bitdefender GravityZone Ultra.

Bitdefender GravityZone Ultra's pricing is competitive in the market.

I am a distributor partner with Bitdefender GravityZone Ultra.

Overall, I rate Bitdefender GravityZone Ultra a nine out of ten.

The solution is easy to use and has complex features leading to excellent work efficiency.

They should improve the solution's patch management feature. Also, they should work on business model encryption.

We have been using the solution for four years.

The solution is very stable.

We have small and enterprise companies as our customers using the solution.

The technical support of the solution is good.

It is easy to implement the solution. It needs two or three weeks to complete the process.

The solution is implemented in-house by two technical specialists.

The solution's price is mid-ranged. Its license costs around $10-15 dollars. Also, we need to buy a subscription for additional services.

I recommend the solution to others and rate it as an eight.

Bitdefender GravityZone Ultra is a comprehensive cybersecurity solution. It includes antivirus, protection against Trojans, ransomware, malware, and web threats on local machines. It provides firewall and network protection for endpoint devices.

We want to have total protection for every endpoint.

It's hard to pick just one valuable feature as almost all of the main features are very useful. However, the ability to manage it centrally and have detailed control over settings, exceptions and other configurations is extremely beneficial.

The areas of Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) could benefit from improvement in terms of how problems are reported and displayed. The way the problems are presented and the information provided could be improved.

I have been using Bitdefender GravityZone Ultra for approximately two years.

We had some small issues with the stability but it was not major issue.

The stability of Bitdefender GravityZone Ultra is a nine out of ten.

We have approximately 15 people using this solution, we do not have a large company.

We have some clients with 150 endpoints and others with 30 using the solution.

The scalability of Bitdefender GravityZone Ultra is a ten out of ten.

I rate the support from Bitdefender GravityZone Ultra a seven out of ten.

Neutral

I have used other solutions that are at the same level as Bitdefender GravityZone Ultra.

The initial setup of Bitdefender GravityZone Ultra is not overly difficult, but if you enter details in the configuration it can become more difficult.

The deployment process was relatively straightforward. We set up the account, connected to the local internet, and synchronized our users. We utilized the Bitdefender GravityZone Ultra server to automatically deploy the solution to all synchronized users. It was a simple process. The whole process two days to complete including configuration.

I rate the initial setup of Bitdefender GravityZone Ultra an eight out of ten.

We deploy the solution for our customers and we typically use one person for the deployment.

Using only one technical staff to maintain the solution results in a good return on investment and is not difficult to manage.

I rate the ROI of Bitdefender GravityZone Ultra an eight out of ten.

The solution is affordable.

There are different versions of the solution, such as Ultra and Elite. The separate versions come with different functionality and modules.

I rate the price of Bitdefender GravityZone Ultra a seven out of ten.

The maintenance mainly involves reviewing logs and notifications generated by the GravityZone console. This includes checking for issues such as viruses or suspicious activity. Depending on the organization's changes, some configuration settings may need to be adjusted. While it's not a difficult task, it does require some time to maintain the system properly.

If you have approximately 300 to 400 endpoints the maintenance can be done by one person.

The company offers excellent training for partners and clients, which makes it much easier to deploy the solution. The initial training on the solution is crucial.

I rate Bitdefender GravityZone Ultra a nine out of ten.

When we are trying to eliminate the virus from the endpoint, and we are making some policies to block a USB port, we use this solution. We can enable an anti-phishing policy on it. If someone reaches a website that is not good, we directly get a notification. 

We can see if there are patches or if the applications are good or not.

The best thing I have found is that we have a centralized dashboard. 

The feature which I like is the anti-phishing feature. We get notified directly if someone might click on a phishing link.

The initial setup is easy.

It is easily integrated with our controller. However, it's not directly integrated with it. When we took our system endpoints in our anti-directory, we did not see them in our different antivirus directory. Once we install the agent in it, it'll show that. It would be good if they directly integrate with our anti-directory, so whenever the endpoints come into our domain, we can directly install the agent through the web portal into the endpoint.

If we could directly push the agent to the script, it'll be very good. We don't have to handle it manually.

A new user might have issues with the initial setup. It's easier to handle if a person is knowledgeable.

It would be ideal if they offered application patches.

I've used the solution for four to five years. 

Every person in the company uses the solution right now. There are at least 250 people on the solution. It's used on both Windows and Mac OS.

I've never personally contacted technical support.

The setup all depends on the user's knowledge. If a user is new, it'll be difficult. If they're used to it, it'll be easier. In my case, I have had some practice with it, so it will not be difficult for me. I would rate the seven out of ten in terms of ease of setup.

It doesn't take too much time to install the product.

We handled the initial setup ourselves in-house. We directly take the agent and install it on the portal directly. After that, the agent does all the work.

We're customers and end-users. 

We are using the normal version, not plus.

While anyone can use the solution, users should first go with their use cases. You have to see if the software is applicable to your environment or not. You have to know how you are going to protect your endpoints from the outside. 

I'd rate the solution eight out of ten. It's good for protection and has good features. 

The features that are most useful are the simplicity of deploying the package and the cryptosystem for managing all the situations on the computer.

At the moment, I do not have enough experience with the solution to know what needs to be improved. The cryptosystem could be improved a bit.

The solution is very stable.

The solution is easy to scale.

I have contacted technical support in the past. I was very stuck when we started a project in terms of the configuration. Their response was quick and came with good technical support.

Before using Bitdefender, we were using Sophos. It's a very similar system to other firewall appliances. It was a full appliance with everything on it, and we decided to not switch but split all the systems from Sophos to different appliances for better security and improvement of the company.

The initial setup was easy. You just need to read some of the communication and hit it to deploy and it permits on the system. We deployed it to more than 150 users. They are all end users. We have only a few admins.

Before choosing the platform we evaluated other technologies like Palo Alto Traps. It was a bit different. We chose our solution because it was very simple to use, to deploy, and it was really good for our needs.

At the moment everything is good for me. It's really simple to use it.

I would rate this solution nine out of 10.