Bitdefender GravityZone EDR Reviews

We use this solution for the anti-malware. We intend to replace Bitdefender with Windows Defender gradually. Bitdefender is deployed on all our endpoints.

The most valuable features are the anti-malware and firewall policies. The runtime scans and execution have been beneficial to our business.

Windows Defender is becoming a default component of the Windows operating system. The on-premises setup for Bitdefender sometimes faces issues with connectivity. Management of Windows Defender is a bit easier compared to Bitdefender.

They need to increase their capability to scan cloud services.

I have been using this solution for six years.

This is a stable solution. 

This is a scalable solution. 

We faced issues in the past with customer support for this solution as we waited a long time for replies to emails. 

Positive

I would recommend the cloud version of this solution because it is much more scalable. Bitdefender is a good product but there are other good competitors so it all depends on the use case.

I would rate the on-prem version an eight out of ten. 

We do not have any problems with viruses, cryptolockers, or other harmful threats.

Easy management of the endpoint protection. In simple words, it is awesome, very simple to use, understand, and apply its policies. Another feature is traffic scan, which protects the endpoints of harmful websites. It has direct impact on security, the email traffic scan, which is the last layer of protection in the organization, and based on today's threats, a very good option.

One thing that could be improved is more granularity and options on exclusions. I have some difficulty in allowing executables that were deployed every time on different locations.

Also, more options for admin endpoints clients.

No issues. On this matter, it is absolutely awesome.

No issues. We started with 60 endpoints. Now, we are on 170 endpoints.

I would rate the technical support as an eight out of 10. More flexibility from the technical staff would be very good. For example, I have a company-owned private application that was detected by AV as MIDAS3 (meaning that the application permit dll injection). The process to exclude globally the application was to send them the app, test it, and if everything was okay to exclude the app. The problem is that the app accesses private company data. So, in this case, no luck.

Previously, I was using Kaspersky with no central management option. The main reasons we switched were: 

1. Centralized Management
2. No client interaction
3. More points in detection of the current threats on various independent tests.
4. The suspicions about Kaspersky working with Russia FSB.
5. Bitdefender is a Romanian company, as is my company.

Very straightforward and easy, in the way of “Next, Next, Finished”. The only problem that I have encountered was with removing some of the other security software installed, where the Bitdefender installer did not always succeed in removing it.

In my opinion and based on interactions with other vendors, Bitdefender is the cheapest solution out there. The licensing is yearly-based.

Yes. Norton AntiVirus, ESET Antivirus, and AVG.

Looking from an IT perspective, it is the best in industry endpoint protection software, if we are talking about Windows/Linux/mobile (Android).

We primarily use this solution for endpoint protection.

The most valuable feature is that it works great with machines.

The product can be improved by identifying errors. Sometimes, the product has issues but does not show error messages, and we have to check the console to find the issues. Therefore, it is difficult to identify problems and how they can be solved.

We have been using this solution for two years.

It is a stable solution.

It is a scalable solution.

I can't comment on my experience with customer service and support because we have our own local support.

It was easy to set up and deployment took about 20 minutes.

The licensing cost is four euros per month.

I rate this solution an eight out of ten. It is a usable program that works.

I use GravityZone Ultra as an endpoint security solution.

Areas for improvement would be performance and pricing.

This solution is scalable.

GravityZone Ultra is stable.

The setup was easy.

I would recommend GravityZone Ultra to others, and I would rate it seven out of ten.

• Device Control - You can choose what devices will be allowed or blocked, for example, internal storage, external Storage, CD-ROM, Bluetooth, etc.
• Application blacklisting - You can define the specific path of the application and then allow or block. When set to block, users can no longer access the application you define.

This product has improved our organization because you can define specific policies per project. For example, when you have different projects in your company or organization and you want different restrictions for each of them, you can assign a policy depending on the project requirement.

I think the Application Control (different from application blacklisting) has room for improvement. When you define an application to block, for example applications with .exe file extension, and apply it to production, other .exe applications are also blocked automatically.

I've handled this product for nine months and it is easy to learn.

We did not encounter any stability issues.

We did not encounter any scalability issues.

I would rate the level of technical support at nine out of 10. Their support was very responsive to our inquiries and concerns.

We had a different solution, but still a Bitdefender product, their old version of security for business.

Initial setup was straightforward, we just needed the hardware and physical components in order to accomplish the setup.

The product is great and user friendly, you get value for money.

I do not know whether there were other antivirus product options from other vendors under consideration, since Bitdefender GravityZone was already established when I started with the company. We just migrated from an older product to a newer version of the product and reinstalled.

I rate this product 9 out of 10 because it is very user friendly. I haven't used any other antivirus software management so I cannot compare it to other products.

I highly recommend this product to other consumers, it has great monitoring and scheduled emails for generated reports. There is also monitoring of the viruses on the admin's Web Console.

We are a distributor for Bitdefender in our country and GravityZone is one of the security products that we have experience with.

Bitdefender have improve our Cloud technology knowledge , as for the last 5 years we didn't see any progress in that field from any other vendor here in Egypt.

The most valuable feature is the security( Hyper detect, Sandbox and EDR ). because I think protection is our main target .

I would like to see the capability for remote installation of third party applications added( Like installing WinRar MS Office etc..) , and Firewall for servers.

We have been working with Bitdefender for about five years.

GravityZone is a stable product and we haven't experienced any problems with it over the past five years.

It is easy to scale and it is suitable for organizations from small businesses to enterprise. It can cover a wide range of environments.

We have implemented GravityZone in environments with more than 2,000 users.

We have been in touch with technical support from time to time, although they have been minor issues related to the customer's environment. The support is good and they respond quickly.

We worked with Kaspersky for about 10 years.

I think that in Egypt, the cloud version of Bitdefender is more mature than Kaspersky and the other vendors. It also has more features. However, Kaspersky has remote installation capability for third party applications, which is something that is missing from Bitdefender.

For EDR The on-premises solutions by other vendors have larger hardware requirements than Bitdefender. also Cloud EDR from Bitdefender is 10 min. installation solution with no Hardware requirements. 

The initial setup is straightforward and easy to do, especially if you are using the cloud version. The deployment will take less than 20 minutes for cloud-based installation, and less than one hour for the on-premises appliance.

Our in-house team handles the deployment and maintenance for our customers. One person is suitable for either installation or maintenance in an enterprise-level organization.

We have uploaded videos to our YouTube channel that include helpful details such as the installation steps and our recommended configuration.

As a distributor for Bitdefender , and as feedback from our clients , I think Bitdefender have and a balanced price package which cover their needs without exceeding the budget .

We cannot in precise Calculate the ROI here in Egypt .

There are different packages available that vary in terms of licensing fees. The entry license is called Business Security, which has basic endpoint features like anti-malware, firewall, and device control.

The next level is called Advanced Security, which protects email and virtualized environments. The third level is called Elite, which has more advanced security features. It is a unique engine to deal with attacks on files or memory. It also has a sandbox, which allows you to collect feedback about any application you are running.

The fourth level is called Ultra, which is an EDR solution.

Kaspersky, Sophos , Microsoft and Eset.

My advice for anybody who is considering or implementing this product is to visit our YouTube channel to look for helpful videos on it to see how to preform and easy and fast POC.

I would rate this solution a nine out of ten.

We use GravityZone Ultra for end-user protection.

We've been working with GravityZone for about two and a half, maybe three years.

GravityZone's scalability is good enough for us. In total, we have thousands of end-users.

My experience with Bitdefender support has been good so far.

I like GravityZone's short implementation time. It takes only a day, at most.

We deploy in-house using our own team.

We pay an annual license. GravityZone is about average in terms of affordability. Other solutions are cheaper than GravityZone. However, I think it's a good value for the price.

I rate GravityZone nine out of 10. 

We're primarily using the solution for endpoint protection. We use it for security.

There's really not any issue with it, so far.

I like the firewall part of it. 

The advanced direct control on offer is excellent.

The initial setup is very easy.

The solution is stable. 

The product is pretty scalable. 

I've found the pricing of the product to be reasonable.

The only problem we have, and I don't know if maybe it's the package we bought, is that it lacks the parts of data protection and application blacklisting. I don't think we have that option on this package. Apart from that, we've been using it and we've been seeing the reports. We've had no issues so far. We're just missing the blacklisting and data protection features.

I've been using the solution for about two years at this point. It's been a while. 

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

We have 35 people in our company that are using the solution currently.

The solution can scale. It scales easily. Initially, we started with 30 users and then when we had new other staff that joined. Easy to scale and add others.

I've not really had any issues, and therefore I've not really spoken with any support in regards to our system.

I've worked with Sophos previously.

We also previously used Symantec, which is the product we had before Bitdefender. 

The setup is not complex. It was simple. We didn't have an issue. It was easily deployed.

That said, I cannot recall exactly how long the deployment took. 

The solution doesn't require any real maintenance. Usually, whenever there are any changes or outages you get notifications for them. I also receive a notification whenever there's maybe a system that's trying to make an attempt to do something different on our network so we can activate the device and protect ourselves.

We have two administrators that can handle any tasks related to the product.

We installed it ourselves. We just bought the license. We did not need a third-party integrator or consultant to assist us. 

Compared to Symantec, which we were using before we switched to Bitdefender, Bitdefender was cheaper. The pricing is reasonable. Everything is included in the price and we do not have any additional costs. 

We're just a customer and an end-user. 

I would recommend the product as it's easy to deploy and it's not as heavy as Symantec. We found that the product was consuming so many processes in our system. This is light, so it's easy to configure. It's easier to deal with and I'd recommend it based on that.

I'd rate the solution at a ten out of ten.