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Product Leader at a tech services company with 51-200 employees
Real User
User-friendly cloud management that is useful and easy to deploy
Pros and Cons
  • "The cloud management is easy and useful, especially in our case when we have multiple offices in different locations."
  • "They were working on the encryption management for laptops, and if they complete it then it would be helpful."

What is most valuable?

The cloud management is really good. We don't do internal testing, we base our knowledge on the external tests and AV tests.

The cloud management is easy and useful, especially in our case when we have multiple offices in different locations.

What needs improvement?

We have not had any major problems with Bitdefender, it seems to be quite good.

There are some additional features that they can implement in the product. For example, a remote wipe option or a geo-tracking for the laptop. That may not be the area they are targeting, but it would be useful.

They were working on the encryption management for laptops, and if they complete it then it would be helpful.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the stability of the solution?

This solution is stable and we haven't had any issues.

The users have not reported any issues so far.

Buyer's Guide
Bitdefender GravityZone EDR
November 2024
Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.

What do I think about the scalability of the solution?

This solution is quite scalable. Whether you have a small one or a large one, it's easy to deploy.

We have just under two hundred clients and we have one hundred and eighty users. We have two admins and the rest are endpoint users of protected devices.

In total, we have one hundred and eighty protected devices.

How are customer service and support?

We have not had to contact customer service for technical support. We haven't had any issues.

Which solution did I use previously and why did I switch?

Previously we did not use a different solution. Bitdefender GravityZone is the first one for this company.

How was the initial setup?

The initial setup was straightforward. 

I like the fact that you download the agent from the website and it's already tied to accounts. We don't have to provide any additional details, so when you download the agent from your cloud portal, it already connects to your instance.

What's my experience with pricing, setup cost, and licensing?

There is a fully functional trial that we used and we didn't have any issues.

What other advice do I have?

This is a good solution and there isn't anything to be worried about.

The only thing that I would probably test is your internal applications. We don't rely on this, but rather, we rely on the cloud applications that are widely known. Sometimes there are issues. If you use standard, widely known applications, it shouldn't be a problem.

Some of the things that we are looking at but not sure how far along they are with releasing are geo-tracking, remote wipe, and encryption management.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Systems Engineer at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Easy to use, implement and it only requires one server
Pros and Cons
  • "The Ultra is a valuable feature."
  • "While the solution is secure, it could have better integration."

What is our primary use case?

The solution provides endpoint protection and very good security, both at the end point and supplier levels. The good thing about the Romanian-based company is that it is not politically affiliated, in contrast to certain other companies and this may be a factor when it comes to the implementation of Bitdefender Gravity Zone, a solution with a global presence. 

What is most valuable?

The Ultra is a valuable feature. So are the EDR components, which provide endpoint protection for the use of security operation centers, as they relate to whatever may be happening respecting the endpoints.

The solution is easy to use and implement. It only requires one server and this is in contrast with other products that require more, one for management and another for the database. 

What needs improvement?

While the solution is secure, it could have better integration. 

Also, the support should be faster.

For how long have I used the solution?

We have been using Bitdefender Gravity Zone Ultra for four years. 

What do I think about the stability of the solution?

The solution is stable. We have received good feedback from our customers. They are happy with it. For the moment, they are using a less advance model of GravityZone, of which there are several types, including that of Elite, Ultra and Business. They are now requesting the highest level, so that they may also benefit from the features offered with EDR and the Improved Anti-Ransomeware.

How are customer service and technical support?

The speed of technical support should be addressed. 

How was the initial setup?

The installation is straightforward, and it is support Hypervisors at the moment (VmWare, Hyper-V and Nutanix (HCI) ).

As a supplier, if the prerequisites are ready on the customer's end, it should take no more than a day. 

As a client, it would depend on the number of PCs involved. 

What about the implementation team?

in-house

What other advice do I have?

The solution has both cloud-based and on-premises options.

As our company is not very large, we go with the cloud-based option. But, we propose to our customers the on-premises one as per their request. 

We have three customers who are using the solution at present.

A systems administrator and engineer handle the deployment and maintenance. 

I would recommend this solution to others who are considering its implementation. 

I rate Bitdefender GravityZone Ultra as a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Bitdefender GravityZone EDR
November 2024
Learn what your peers think about Bitdefender GravityZone EDR. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
PeerSpot user
Head of IT Department at a transportation company with 201-500 employees
Real User
It easily tracks all security events in the organization and does not affect the performance of the local computer

What is most valuable?

The most valuable features are installation and configuration, simple deployment, then the administration of clients.

Installation and configuration are done in less than one hour, if you read the installation guide.

How has it helped my organization?

We chose the on-premise solution and this product protects our network very well. Bitdefender easily tracks all security events in our organization and does not affect the performance of the local computer. 

What needs improvement?

  • Antiphishing
  • Antispam
  • Module with network administration of computers

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Not yet.

What do I think about the scalability of the solution?

Not yet.

How are customer service and technical support?

Technical support is a nine out of 10.

Which solution did I use previously and why did I switch?

Sophos, Trend Micro, and Kaspersky.

All of them are good products, but currently, Bitdefender offers everything we need.

How was the initial setup?

It was quite easy, but I already had good, prior experience.

What's my experience with pricing, setup cost, and licensing?

The price is fairly affordable, and the licensing quite easy.

Which other solutions did I evaluate?

Yes, Trend Micro and Malwarebytes.

What other advice do I have?

I recommend implementing Bitdefender GravityZone on-premise. All the best.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dan Gospe - PeerSpot reviewer
Dan GospeChief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Real User

We love Bit Defender for the same reason. Super easy to set up, and easy profile management

Channel Manager at a tech services company with 11-50 employees
Reseller
A stable solution with fantastic scalability
Pros and Cons
  • "I like that you can manage all the time and you can uninstall and install everything via the web console."
  • "The outreach from support was a bit bad according to their plan, but we've got two people here that manage and support GravityZone and interact with them and they manage it very well."

What is most valuable?

I like that you can manage, uninstall, and install everything via the web console.

What needs improvement?

Having better descriptions or larger headings that will help you navigate through the to the ISP is needed. It needs to be a bit easier, a bit more intuitive. It would also be nice if we could move devices between companies.

For how long have I used the solution?

I've been using the solution for two and a half years.

What do I think about the stability of the solution?

The solution is very stable. We have about 23,000 end users.

What do I think about the scalability of the solution?

The scalability is fantastic.

How are customer service and technical support?

The outreach from support was a bit bad according to their plan, but we've got two people here that manage and support GravityZone and interact with them and they manage it very well. So, I'm pretty satisfied.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We implemented the solution ourselves.

What other advice do I have?

I would 100% advise using the solution.

I'd rate the solution 10 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Buyer's Guide
Download our free Bitdefender GravityZone EDR Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Bitdefender GravityZone EDR Report and get advice and tips from experienced pros sharing their opinions.