Bitdefender GravityZone EDR Reviews

We use patch management from Bitdefender, as well. It has a feature that has patch management for all the critical updates or protection of the system. It keeps the computer and the server up to date automatically with the details for the reports. It also has a new risk analytics feature. This risk analysis is a vulnerability scan of the workstation and the server endpoint, and it will tell you all the security misconfigurations on the system and provide you the solution to fix it. It also has automatic fixes to protect some of those misconfigurations. 

For example. We all know the protocol SMB v1 is dangerous because it's old, and at the same time, it's vulnerable to the WannaCry ransomware. So with Bitdefender's risk analysis, it automatically fixes that for you, as well as a bunch of other things. I like that.

The best feature for our customers is the ransomware feature. It is very fresh and powerful. Bitdefender also has a feature called Ransomware Vaccine. With this feature, when a file from the ransomware is encrypted Bitdefender can revert it back to the original file. It automatically decrypts the file and puts the ransom in quarantine. This is like SentinelOne. This is a very impressive feature.

The second Bitdefender feature that I consider very important is its anti-phishing filter. The workstations get a straight content filter to protect from web pages. I like Bitdefender's anti-phishing so much because it doesn't need to install to any browser. It's captured directly from the network traffic in the computer, and it stopped a lot of phishing or phishing pages. It a very powerful anti-phisher. It sends email reports in real-time. I'm very happy with that.

Bitdefender could improve their modules on the server. For example, Bitdefender doesn't have content filters or firewall modules on the server. It would be great if it had a networking module and a content filter module at the workstations. Because when you install it on a workstation and a server is totally different, the workstation has all the modules, firewalls, content filters, antivirus, anti-exploit, etc. But then the server has fewer features than the workstation. It has the anti-malware and the EDR, which is good because you can see the logs. It also has the device control so you can block USB's and whatever you need. But it doesn't have the content filter to see the anti-phishing, and it doesn't have the firewall inside to stop network attacks. This is something that could be improved.

We have been using Bitdefender GravityZone for our customers for about three years.

It's very stable. The endpoint doesn't give me any errors. It doesn't require a lot of communication ports or protocols. It just needs to go to an HTTPS and create a port, like a web port, and they synchronize everything with the central server. It's very, very straightforward and it's very stable. It's not like all the antivirus products that I know require you to have ports open to communicate better. With other software you have the whitelist, a lot of hostnames in the firewall, to make sure it communicates to the server or the cloud. With Bitdefender, it just uses one hostname, one port, that's it. It's very stable. Very easy.

This product has an excellent price and it works with selling and reselling. It is a very good product to buy if you want to save money. In my experience, it's much more powerful than other solutions. It is very aggressive with the ransomware relative to the price. Its remote access Trojan is very focused on that power of security.

The support from Bitdefender could be improved. Last year the support was really slow. When you sent a ticket they would answer you five hours later. But over this past year, it has been improving. Now, if you send a ticket they call you back and help with whatever you need in about an hour.

The support people are are very skilled. When they call you they solve the problem immediately. They mostly do email support. But there is an option when you open a ticket that you can select remote support so they can connect remotely to your computer and assist you with whatever you need regarding Bitdefender.

We recently had a problem with password protection on a customer's endpoint. They helped us wipe it out. It was great. That's the experience we've had with the support tech. They've improved since last year.

We switched from Symantec because we had a problem with ransomware that did not stop. We were concerned about the customers with this particular ransom and older kinds of threats. We switched to Bitdefender after we tested a lot of viruses and ransomware in the lab.

The setup is very easy. You just set it up at the company, then you set up the package, and you download the executable, and it will be automatically installed. There's no "next next" wizards, nothing. It's all automatic. It has a feature, that I only I realized a month ago, which helps you to remove old competitors like Malwarebytes from all devices. The setup is very simple, believe me.

Also, with big environments like Active Directory, which has a lot of computers in the domain, you can install one endpoint in the server and set it up like a relay, everything in the simple graphical interface - very friendly. And you can deploy everything from the Bitdefender cloud, the installation to all the workstations which are in the domain.

The license is very flexible. You can choose from monthly, yearly, or three years. The license is very simple. It's not a file that has to upload to the product. It's just a serial number, like a product key, that you put on the cloud console, and that's it. Every endpoint you install will be synchronized with that license.

We tested several antivirus solutions and Bitdefender gave us the best results. In my experience as an IT company providing a lot of customers IT support and MSP, Bitdefender was and still is, the best at stopping the most dangerous ransomware currently on the internet.

We use Bitdefender cloud. So basically everything is cloud-based. All the protection is based on agents installed in servers and workstations.

In terms of mobile protection, I see that it has good features. You can install the mobile protection on on-premise servers like VMware or Hyper-V, and it works fine. It's very friendly. I do see the graphics on the mobile endpoint are a little bit old and I think they should improve that. Also, it would be great if in the future they included a feature for anti-theft so they can clean the device and wipe it out if it gets stolen. I think it might have that feature because we are testing the new mobile solution that has the remote wipe, and the lock with the password feature. But the classic interface from the app should be improved, it's a little bit old.

Another feature I would like to improve is on the laptops. When a laptop is lost or stolen, it would be great if they included the anti-theft there as well. Because in the personal product, it's already implemented, but for business, it's not. That would be great.

On a scale of one to ten, I would rate Bitdefender GravityZone a nine.

We use the solution to identify the source of the threat in case of a malware attack.

The solution's most valuable feature is its ability to investigate the security incident, including the sequence of events and its initial trigger point.

The solution's technical support in terms of communication could be provided in the Hebrew language. 

We have been using the solution for three years.

The solution is stable. It encountered downtime issues a while back but hasn't affected the systems.

The solution is scalable for small and medium businesses.

The solution's customer services are good. Although, the customers want them to provide support in the Hebrew language in terms of communication.

Positive

The solution is easy to set up. We have to copy the active directories and follow a few steps. It takes a maximum of 15 minutes to complete.

The solution's pricing is average.

I rate the solution an eight out of ten.

I primarily use the solution for server farms. 

The value is good. It's worth the cost. The pricing is reasonable. 

It offers good performance. 

The solution is very simple to set up. 

It's stable.

Technical support is good. 

I can't say I am aware of areas that need improvement. It's good overall. 

We would like to see a more advanced dashboard. Right now, it is very simple and not very advanced. I cannot search for or change things very easily.

I've been using the solution for about two or three years. 

We have found the performance of the product to be very good. it's reliable and stable. I'd rate the overall stability nine out of ten. 

The scalability is very good. It can expand as needed. We have about 1,000 users on the product currently. We may increase usage in the future.

The support is very good, and we are satisfied with their level of assistance. 

I also use Kaspersky. I've used it for about ten years versus the two or three I've used GravityZone for. 

We did not use any other EDR solution previously.

The solution is simple and straightforward to set up. It's not overly complex. 

It only took us about a day to set up the solution. 

Usually, the company can manage the initial setup itself. If any troubleshooting is needed, our team can handle it. 

The pricing is fine. We find it to be worth the cost. 

You need to pay for the license annually. 

I'd recommend the solution to others. I'd rate it nine out of ten overall. 

We provide this solution for anyone from a single user at home wanting to protect their PC, right up to large banking institutions with thousands of users. It's all about protecting computers from malware, ransomware, viruses, and the like. We are in partnership with Bitdefender and we're distributors of the product, functioning as a managed service provider. I'm the managing director of the company. 

The valuable features are, of course, the protection against malware, ransomware, and any other forms of malicious software, but the solution also provides application and device control which stops people copying things onto a memory stick, for example. In addition, it provides web filtering and blocking of inappropriate websites. The product covers pretty much every aspect of cyber security, but the primary function that everybody gets it for is the antimalware or antivirus protection.

The product is solid, it's why we chose to distribute it, we're very particular about the products we distribute and only take the best, so we don't distribute Symantec or any other AV solutions. It's value for money. There are some competing antiviruses out there which are at least as powerful. Products like Sophos, but they're about three times the price. The cheaper products, such as  ESET NOD32, for instance, are more suitable for individual use. Bitdefender is a user friendly and intuitive solution but we also have a team that provides support for our customers. 

The only issue an end user might have is in the case where a website has some kind of monitoring software included, where they want to track use, and it might unnecessarily block the site for the user. In that event, the user would contact us and we can 'white list' the site for them enabling them to use it. 

I've been working with this solution for three years. 

It's very stable, it's not going to slow your machine down, it's not going to create instabilities, like programs not working, things like that. We very rarely have issues where a customer has a problem on a PC caused by the antivirus. 

The beauty of being in the cloud is that it's completely scalable, and it's completely transparent. You can install it on one machine or on 100,000 machines. We have thousands of users with a single user or two user license, but we also have large organizations with 3,500 or 11,000 users. It's completely scalable, you don't have to change a thing, you just deploy to more machines, and it takes care of everything in the back end.

We carry out all the support on behalf of the company. There are five short, simple videos that explain step by step how to deploy. If somebody wants to do everything themselves and they don't want assistance from us, we simply send them the videos, and it's quite easy. We have online documentation as well, of course. 

We used to use iSheriff and Panda Antivirus but things change in the market, as the threat changes. As a distributor, if we see a product is starting to change focus and move away from an antivirus focus, like Panda did, we let them go. If we are changing products we institute a migration plan for our customers and we carry out the transition for them. 

It's extremely simple to deploy. When we receive an order from a customer, we go in and provision everything. We create the packages, we set the default settings, we do everything in the background. It takes approximately 15 minutes. Then the user gets a link where they download the installation, and they run it and click 'next' about three times and the entire installation takes care of itself. 

Everything is included in the licensing, unless you want to add additional solutions such as Full Disk encryption. It's an additional plugin that can be managed from the same console. We are the only company in South Africa able to provide Bitdefender on a monthly billing basis. With any other company, you'd have to buy it annually. About 50% of our customers are annual, 50% of them are monthly. It means that as your staff increases or your staff decreases, your bill will increase or decrease on a monthly basis. 

At the end of the day, it's important to choose a solid product and GravityZone's done that. Once you pass the hurdle of selecting the proper product, it's important to select the right partner who's going to be implementing, and can support you. You can buy a solution online but you get zero support. Buy locally, choose the right partner you know is going to look after you. Don't go to some computer shop in the mall, and go and buy the antivirus, because you're not going to get the support that you require. If it costs 5% more, it's worth it. 

I would rate this solution a 10 out of 10. 

We don't have a specific use case for the product. We offer it to our clients.

It's basically used to protect endpoints and servers.  

It protects almost everything the client needs. It depends on the client how they use it, however, the security is very good.

It's easy to sell. If we speak about the parts, the product is easy to sell. 

Compared to other products, it's more complete. It has a lot of features. 

It's easy to deploy. 

I can't recall coming across an area that is lacking. 

Technical support could be faster and more responsive. 

The cost is a bit high.

We've been working with the solution for four years. 

The solution is stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. Our clients have been satisfied with the performance. 

The solution is best suited for small or medium-sized organizations. While it's good for all the companies, it is easier to sell to small and medium companies than to bigger companies. Bigger companies, develop software, develop use cases, develop everything. It's more time involved when you deal with larger organizations and their more complex setups.

For the most part, it is easy to scale. 

I've dealt with support several times. In some cases, when the cases are more complicated, it takes too much time to resolve a problem. It would be better if we could just call someone. Right now, we have to email back and forth. If they don't understand what your message is then it's more back and forth. A phone call would be faster. We've had a few cases that were not easy to resolve and there were just too many emails to deal with.

Neutral

We have used EDR solutions with other vendors. Their prices are usually too high in comparison.

It's very easy to set up. It's not overly complex or difficult. 

It's simple to deploy and you can really control every aspect. It's a good product to work with. I'm not sure, however, the exact amount of time it takes to deploy the product. I'm not usually directly involved. 

I'd rate it five out of five in terms of the ease of implementation. 

Our clients tell us they don't have any maintenance to worry about. 

We do provide implementation services to our clients. 

The pricing is expensive. I'd rate t a three out of five in terms of availability. However, some products have fewer features.

The cost is negotiable. 

I'm a distributor.

Every time there's an update, we present it to all our partners and to our clients. We tend to work with the latest version. 

I'd advise anyone to try the product. Try a demo and see how it works and how it might work for your organization. It's quite a good solution.

I'd rate the product eight out of ten.

The primary use case is for endpoint security.

It is so automated that it runs itself.

• Unified malware threat detection
• Sandboxing
• Firewall

These are all built into the product.

The one thing that we are missing and want to see is user analytics. So, that is what I'm really interested in: behavior analytics and end user behavior.

The product is stable. It has a small footprint, but it does a lot of heavy lifting.

It is very scalable; the sky is the limit.

The technical support is good. We use a third-party partner who deals directly with their technical support. I have never dealt directly with them.

The initial setup is very straightforward. It is a basic installation on the endpoint, which is all sucked up into the endpoint console, so you can get all your basic analytics right there.

We have seen ROI. We have seen a decrease by minutes in the mean time to detect or respond to threats.

The price is per license per endpoint. The price is different for everyone, but we find the price is cheap for us.

I would recommend this solution.

Overall, it is lightweight. It does a lot of heavy lifting in a short, small package, which is what I like about it. It doesn't bring down the end user, like some of these endpoint security products, which really suck up resources from the end user. BitDefender doesn't, so that's important to me.

Bitdefender GravityZone EDR needs to be more stable. 

I have been working with the solution for two to three years. 

I rate the tool's stability a nine out of ten. 

Bitdefender GravityZone EDR is scalable. 

Bitdefender GravityZone EDR's installation is straightforward. 

Bitdefender GravityZone EDR is cheaper than Kaspersky. There are no additional costs apart from licensing ones. 

I rate the product an eight out of ten. 

We use this solution to secure our networking. We have joined Aramco as a vendor and have specifications that are implemented in our network, firewall, security and multi-factor authenticator.

You can control everything, including monitoring of all websites and blocked devices, from one place. If you detect a virus, you can isolate the PC from the network and prevent access to the internet, network and routers. Once fixed, you can give access back to the client. We have not had this functionality using other solutions. 

This solution would be improved if it included antivirus functionality. You currently need to install a plug-in to Outlook for each email to be scanned. 

We have been using this solution for six years.

This is a stable solution. 

If you wanted to scale this solution, you should make a comparison to other software such as Sophos and Trend Micro.

We currently have 50 users on this solution. 

The technical support for this solution is good but could be improved for Arabic countries.

The Bitdefender setup is very straightforward. You add the email for all users and send them a link to install it. Before they install the solution, you have to specify the settings for your environment. This ensures that when users complete installation, all settings are correct. This process is very easy. 

I installed the solution with the help in configuration from a Bitdefender consultant. This took three to four days. 

Licensing is usually for a three year period.

We are moving away from using this solution. Our financial manager requires a contract and not all companies provide this so we are looking for one that can. 

I would rate this solution an eight out of ten.