Bitdefender GravityZone EDR Reviews

The tool alerts about lateral internet movements. 

The solution is sometimes resource-intensive. 

I have been using the solution for two and a half years. 

I have very good pricing for the solution, which is one of the reasons why I am not switching to other products. I rate the tool's pricing a two out of ten. 

I rate Bitdefender GravityZone EDR an eight out of ten. 

I think the most valuable component of the tool is that the EDR capabilities are integrated already with Bitdefender based on the licensing a user opts for when purchasing the product. The tool's graphical user interface is common and very friendly, making it an overall user-friendly product. With the tool's features, you can easily identify how to work with it.

The improvement of the product is required since I am in the cybersecurity industry, where there are a lot of antivirus solutions that offer just a few advantages or have some disadvantages compared to other products. I want Bitdefender GravityZone EDR to offer better antivirus technology and additional features, especially in areas like DLP.

The product fails to provide guides to its users. In future releases of the product, I want the tool to offer some guides and hands-on training that can guide users who want to learn more about the product without the vendor's help. A guide for the product can help you learn about the tool at your own pace and show you the options you can use in the solution.

I have been using Bitdefender GravityZone EDR for more than two years. I operate as a distributor of different solutions in our company.

When it comes to Bitdefender GravityZone EDR's technical team, the support provided is from Europe, but there is no delay in the support provided to users when it comes to those operating in different time zones across the globe.

I rate the technical support a nine out of ten.

Positive

In the past, I tested Trellix, Sophos, and WatchGuard, which I also used a little bit. Based on my experience with other tools, I can say that Bitdefender GravityZone EDR is user-friendly. The tool is very easy to understand and learn.

Price-wise, Bitdefender GravityZone EDR is a bit expensive in the Philippines. In the Philippines, users usually want products at a lower price, including cybersecurity products and all the products that are available in the market.

Looking for a comparison between Bitdefender GravityZone EDR and WatchGuard, I visited PeerSpot's website to see if I could get some information or comparisons, along with each product's advantages, disadvantages, pros, and cons.

Though I haven't used the solution to its maximum capacity, I can say that the product offers a good set of features.

I rate the overall tool a nine out of ten.

I use Bitdefender GravityZone EDR in my company to see if something abnormal is happening on PCs. When a hacker or anyone else is trying to do something on a PC or if they jump from one PC to another area in the IT infrastructure, and the antivirus or the endpoint protection tools cannot detect such activities, then EDR tools can be useful in such scenarios.

When there is a brute force attack or lateral movements within the network, EDR tools can detect it. EDR is very helpful for security operations in SOC. If anything abnormal is happening on a network or in the PC itself, then EDR becomes useful for protection.

The most valuable feature of the solution is that it is easy to use and simple, meaning it's not much complicated. The customer is able to read the results and values easily provided by the solution compared to the products from other vendors. Whatever information I am sharing is based on our company's customer feedback.

The features in Bitdefender GravityZone EDR are what our company's customers are happy with and actually want. I don't see my company's customers requesting more from Bitdefender GravityZone EDR since they get what they want from the product.

Bitdefender GravityZone EDR doesn't have an official office in Saudi Arabia, which is important if the vendor wants to gain or be closer to their customers. Bitdefender GravityZone EDR needs to have a legal team with technical support, a sales manager to cover the region, a pre-sales representative, a technical account manager, a channel manager, and a good team in Saudi Arabia.

I have been using Bitdefender GravityZone EDR for four years. My company has a partnership with Bitdefender GravityZone EDR.

I haven't heard of much downtime when it comes to the product.

It is a scalable solution.

My company's clients prefer Bitdefender GravityZone EDR, consisting of mall, medium, and enterprise-sized businesses.

The technical support of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra since both products belong to the same vendor.

My company did work with an EDR solution provided by a vendor named CyberArk, and we even did the proof of concept for one of our customers with the same product, but they were not happy with it. As some of the requirements were too much to handle for Cybereason, my company decided to switch to Bitdefender GravityZone EDR. Cybereason's user interface is very well designed. According to my customers, Cybereason's user interface is way too well designed, but it's over the top, making it not so easy to use. My customer found Bitdefender GravityZone EDR easy to use, simple, and easy to learn, especially for junior-level employees.

The product's initial setup phase was easy.

The product's installation deployment phase

The solution is deployed on the cloud and on an on-premises model.

The solution can be deployed in 15 to 20 minutes for small and medium-sized businesses, while it may take a bit more time for enterprise-sized companies.

Bitdefender GravityZone Ultra is a product that requires one license, and people who prefer Bitdefender GravityZone EDR are those who want a bit different solution. The deployment part of Bitdefender GravityZone EDR is the same as Bitdefender GravityZone Ultra.

I see a general improvement in the security in my organization from the use of Bitdefender GravityZone EDR.

I rate the product's price a four on a scale of one to ten, where one is low, and ten is high.

Bitdefender GravityZone EDR is a competitively priced product.

The user or the admin of Bitdefender GravityZone EDR should always be in touch with the technologies because you don't know when some incidents occur, and you may fail to recognize them. With Bitdefender GravityZone EDR, you have to always keep a watch over it as it is an EDR solution through the security operations center since EDR tools are more for detection than prevention.

Based on the availability of the product in my region, I rate the overall product an eight out of ten.

I work in IT, so I'm an end user and an implementer of Bitdefender GravityZone Ultra for other end users. I'm using the software as an antivirus.

What I like best about Bitdefender GravityZone Ultra is its antivirus feature.

The product has many good reviews, and I like how straightforward it is to implement. It's also easy to access and use.

It is also valuable that Bitdefender GravityZone Ultra has many features, such as VPN, web filtering, and email filtering.

What would make Bitdefender GravityZone Ultra better is if Bitdefender employed more firewall policies and added even more features to the product.

I've been using Bitdefender GravityZone Ultra for three months.

Stability-wise, Bitdefender GravityZone Ultra is okay.

Bitdefender GravityZone Ultra is a scalable product.

I have yet to use Bitdefender GravityZone Ultra support.

It's super easy to set up Bitdefender GravityZone Ultra. The process takes two to three minutes.

The software was easy to set up because my company is an official partner of Bitdefender. I buy Bitdefender GravityZone Ultra for the end user, and then I set up an account for the end user on the Bitdefender site, download the trial, and then put in the license key, and that's it.

The pricing for Bitdefender GravityZone Ultra is not that high. It's okay for the service it gives, so I would download it on my personal computer and buy it for myself as a customer.

Apart from the standard licensing fees, there could be extra costs based on the features. Pricing for small businesses and enterprises differs, but another department is responsible for the financial side, so I don't know much about it.

I remembered wanting to sell the Bitdefender GravityZone Ultra family pack but couldn't get the pricing.

I've been working on some projects to find the best solution for different companies to implement suitable firewalls and routers based on various characteristics—for example, applicability, pricing, and functionality. I've been looking into it and saw that a specific product could be better when implemented for a particular industry. For example, it's not worth buying a Palo Alto firewall for a mid-range business when I can integrate Bitdefender or Fortinet.

I'm working with Bitdefender GravityZone Ultra.

I would recommend Bitdefender GravityZone Ultra to others because of its price and features; plus, it's a simple solution, though that's still dependent on your devices and what you want to use it for. The product is okay for personal and mid-range business use, but I'm not sure how it is with large enterprises and government institutions.

I would rate Bitdefender GravityZone Ultra as eight out of ten, but it's not because I have a bad opinion of it. It's because I haven't used it for a long time, and every company has room for improvement, so I'm giving the software the benefit of the doubt.

The solution is an antivirus; it's our endpoint security.

This product is quite stable. I'm satisfied with the performance.

It's a scalable product.

I find the solution easy to use. 

We've had no issues so far.

The installation is straightforward. 

We'd like to have an encryption model within it. They need to improve their encryption capabilities. 

I've been using the solution for three years. It's been a while. 

The stability has been good. The performance is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The scalability of the product is great. If a company needs to expand it, it can do so. It's not a problem. 

I've never contacted technical support in the past. I can't speak to how helpful or responsive they are. It's a simple installation and it was issue-free so far and therefore I've never needed help. 

I did not previously use any other solutions. 

The initial setup is straightforward. It's not difficult at all to implement it.

I can handle the implementation myself. It's not hard to do. You don't need an integrator or consultant to assist.

You do need to pay for a license in order to use the product.

I pay for a yearly license. 

Before choosing Bitdefender, I did not evaluate other solutions first. 

I have the solution deployed on my laptop. I use it for my own personal purposes. I am a customer and an end-user. 

I'd rate the solution at a seven out of ten.

I would recommend the solution to other users. 

We have been reselling Bitdefender for over twelve years now. Our primary use case for this solution is for a microfinance bank. They wanted a solution that can deliver security in the cloud. In fact, there was no other antivirus partner or manufacturer that has enterprise security that is hosted in the cloud. When they came to us, we told them that we have a solution that can do that, which is Bitdefender GravityZone. We told them exactly what it does:

• You don't need to buy a separate server to deploy it, which is major savings for the bank. 
• It is hosted in the cloud. Because it is hosted in the cloud, you can deploy it in the cloud and you can monitor it from anywhere in the world, whether you are in the office or not. It gives you the stability to know which clients have been updated, which clients have not been updated, which ones have been attacked, and which endpoints have been attacked. 
• You can generate your report. You don't necessarily have to be in the office to have the network working. 

Now, the good thing also about that, apart from the savings and the ability to have the stability of your reports no matter where you are, is the fact that at any point in time, you can have a central policy setting. With that, you can set your policy centrally and from there you push to all your clients. Then also, you can generate your report. You don't necessarily have to be in the office to have the network working. 

What happens is that a desktop will be configured to be what they call a relay server. Then the relay server within your line goes to Bitdefender.com to pick up updates and every client on your network gets updates from the local system. What that means is that it reduces your internet calls. They were happy with that.

The client also wanted to know what happens when they're out of office. I explained that if you're out of the office, once you're connected to the internet, using anything the system goes straight to Bitdefender.com. With the first attempt to view the local server, if it's unable to see the local server, then it takes the second route, which is going to Bitdefender.com. They were very happy about that. They asked all about the issue of memory and performance on systems. I explained that the performance is very light because if it's light, the overhead on the systems is also very low. They were also satisfied with that. 

They asked me how to install on the server and not the desktop and I told them that it's exactly the same as a critical file that you push to boot the server and the desktop. The system is intelligent enough to know which operating system is running and it will handle that. 

Lastly, they asked what happens if they have an existing antivirus. Bitdefender has the ability to automatically uninstall any existing antivirus but we can't make any change on your registry.  

We helped them to do a POC, they were happy with it and after that, they purchased a license of around 2,500 users for two years.

Bitdefender has improved my organization in the way that it has grown our revenue over the years. We have more clients that have signed on Bitdefender GravityZone. Then we have clients who are also migrating from other antivirus solutions to GravityZone because of the ease of use, ease of installation and the fact that it can be deployed in the cloud and the same software; you can actually install it on other servers or workstations. It automatically knows what it's protecting.

Most importantly, we've also had very good support from Bitdefender. Any time you get to Bitdefender support with any issue, their response has been very helpful.

The feature that I've found most valuable is the ability to configure updates to be hourly. Only very few antiviruses can do that. You can be protected from a wide range of malware because it can do hourly updates. We haven't heard of another solution that can do this.

The pricing should be improved. The user interface has been improved on a yearly basis. The key issue is that they need to look at their pricing.

Bitdefender is very productive because since we started selling Bitdefender for the past ten years, we've had almost about six different revisions. Every year and every six months there are improvements in their products, based on feedback, customer needs, changes in technology, and so on. 

For example, people were talking about encryption, so today you have GravityZone that has the ability to perform disc encryption. Disc encryption is done to ensure that your disc isn't attacked. 

Clients were requesting for endpoint detection EDR, which right now they have been able to incorporate. At any point in time, they have always been improving. 

Every six months there are new features. Every three months new features come in to address the needs of these customers. Bitdefender has consistently been very pro-active in virtually all the places we've installed. We ask our clients if they have any issues with the product. All of them say that it's very easy to install and to understand and that they don't have any problems with it. Any global requirements are constantly incorporated. Our clients want to see some intelligence built into reporting but they saw that most antivirus solutions don't do analytics. Bitdefender has acquired a new company that does analytics so the analytics software gets input from the antivirus then it is able to correlate and give you the analytics that are required.

Once we install it properly, it is stable.

We don't have any issues with the scalability. 

In terms of the number of users that use this solution, it depends on the client. One of our clients has a 2,500 user license. We have another one using an over 4,000 user license. We have some using a 5 user license. 

Usually, the roles of the people who manage it within the organization are on the security team. It's usually people in the network administration, working with IT security

Bitdefender has very good technical support because all you need to do is send an email to support and in less than five minutes somebody is online. You can also chat with them if you need to chat. They have the option to email. If you are in a remote area, they have telephonic support as well. 

We have been using Bitdefender for a long time. We've never used any other antivirus. Other customers have moved from other platforms to Bitdefender because of the possibility of the cloud solution. 

They also choose Bitdefender because it has competitive pricing compared to solutions like McAfee and Symantec. They have local support and it's easy to use.

The initial setup is very straightforward and easy. All you need to do is set up your account in Bitdefender Central. Once you open up your accounts, an email is sent to you, you accept the email, and set up your password then it gives you space on the cloud and that's all. It's good to go. The next thing is to link it to your active directory. Once you link it to the active directory, you can see all the users and you just send them an email and they will click and once they click, that's all. It's very easy.

Usually, deployments can take up to six months but can vary from two days to three months as well. It depends on one, the environment in the sense that, if for example, we are deploying to an organization with about 9,000 users, and they are distributed across a large geographical location, they cannot do an antivirus deployment immediately. They need to do what is called a phased implementation. Usually, phases are done off work periods, either in the night or weekends. The reason is that we don't want anything that would disrupt operations. 

Two, usually before we do implementation we do what they call a checklist. We need to know which systems they have if they're Windows, Android or IOS. We want to know which versions because not all versions are supported at any point in time. If they're not supported, we need to do an upgrade on these systems before implementations start. 

Thirdly, we look at the memory and what resources they have. Usually, there is what we call minimum and there's recommended. We go for recommended in terms of specification. Once the recommended is done, we look at the structure of their active directory then after that, we sit down with the IT team who are going to be part of the implementation and take them through the product portfolio of what we want to implement. We show them all the features, show them the various implementation methodologies and configuration options. We show them how updates are done. We now move farther to tell them some of the other requirements like some ports that must be left open in each of these systems at the routers so that the packages can pass through, they are not considered as malicious.

If you have any other security software running in your environment, you'll need to create exceptions for the Bitdefender package. After that, we start implementation with one or two systems then we allow them to then shadow us and do it on their own. If there are issues, we show them where the mistake was made. We continue to give them offline support or on-site support depending on the contract they have signed with us or with our resellers.

Ordinarily, the number of staff we require for deployment is a function of how large the organization is. On average, it's a maximum of five people because for very large organizations we have to do phased implementations and depending on which implementation methodology is chosen, whether it's going to be on-prem or cloud. If it's cloud, it's very simple. Somebody just logs on to the computer and begins to deploy very easily. Just control the systems and do the installation. 

We're a value-added distributor. We have technical expertise in-house, we give resellers the options to either deploy or we deploy on their behalf. There are some resellers who don't have deployment abilities, there are some resellers who have deployment abilities, and there are some users who have deployment abilities, there are some users who don't have deployment skills. It depends on the scenario. If a user wants to do the deployment themselves it's fine but if they run into a problem during installation, we are going to charge them for the installation. We usually draw a line between installation issues and support issues especially for new clients because some clients want to install it themselves then in the course of the installation, they don't install properly and they tell us it's a support issue.

The licensing cost is on a monthly basis when you're doing the MSP model. MSP is a managed security service model. If you're doing the regular one year license, the licensing is based on what we call, a licensing band, so you get the minimum. The minimum is a three-user license. The pricing depends on the nature of the customer's environment, the number of users, and the infrastructure the customer has. 

For example, if you have Microsoft Exchange in your environment and you want to protect it then you have to take a different option because you have the options of GravityZone business, you have the GravityZone Advance then you have the GravityZone Enterprise. It depends on the function of your infrastructure. Once we are able to know the infrastructure a customer has then we'll be able to come up with the right option.

There are additional costs apart from the initial licensing fee. The additional costs will come from things like the local support of the partner. If you're looking for on-site support then that would be an additional cost. They offer free offsite support, like telephonic and email support. 

We evaluated all other solutions like Symantec and McAfee which has no local support. We evaluated ESET but their rating was not good. We evaluated Kaspersky but Kaspersky required many resources.

My advice to somebody considering this solution would be to one, make sure that you get the exact model of the product you're looking for based on your environment. Two, you must ensure that you meet the minimum requirements because for Bitdefender if you don't meet the minimum requirements, it will not install. It will not install and if it does not install you will never know where the problem is coming from. 

I would rate Bitdefender a ten out of ten. 

POC on an sample of workstations on various profiles

We tested it in a laboratory, not yet in real life, and we ran Zero-day. The antivirus found that it was trying to write in a particular memory zone. It blocked the payload to prevent it from executing it. It did so even though it was a Zero-day, meaning that it was not known at that moment by any antivirus on the market.

One of the most valuable features is the signature updating in near real-time. Also, the behavior of the processes - what's happening on the work station, which is not necessarily signature based - gives us a compartmentalized level of analysis.

The solution performed very well in handling threats, antivirus is baseline for any organization and it is very dangerous not to take care of the basics.

We would like to see more improvements on the reporting side, such as more granular or customization abilities, or compliance-ready template reports.

The stability is good. There have been no particular consequences or conflicts with other programs. At the end of the day, the stability is good.

It's working on all Window systems, so from this point of view there are no restrictions.

The guys are very responsive, even careful. Even though we did not ask particular questions, they asked us if we had any questions or issues. They invited us to tell them whether everything was okay. They also visited us onsite, to discuss and analyze our security.

This is a complementary solution, it was not intended to replace a particular solution.

The initial setup was quite simple, and then it was integrated with Microsoft's official deployment system. You don't have to go to any workstation to do the setup. It is automatic.

The deployment was done directly with Bitdefender.

It has been supporting the business' activity. That is the objective of a security solution, and to do so without incident, detecting and preventing whenever a threat arises. I can't say that this solution has increased business activity, because there is not a direct connection between business activity and the solution. However, the objective, enabling the business to do its job, has been achieved.

Security is like insurance. When you pay car insurance there is no return on your investment. You pay for the insurance because you need the car.

Licensing is done on a yearly basis and it's workstation-based. The actual price is confidential. There are no additional costs beyond the standard license.

yes - Symantec, Mcafee, Avast

Take this solution into consideration. Evaluate it, analyze it, do a PoC, and then make a decision. Having this solution in your portfolio, or at least having analyzed it, is important.

We tested the antivirus part of the solution and the EDR, Endpoint Detection and Response. We have not yet tested social-for-clients, but we are interested in adopting this software. It should help with confidence, for ideal trust, which would be a good step forward in the market for protection of clients' terminal workstations.

I would rate the product at eight out ten. It is on the right track. It still needs the improvements I mentioned.

The primary use of the solution is to obtain or to control all clients in only one place.

For example, with this, I can add patch management. For me, it's a good way to update the clients without, for example, a server from my company. I can manage the patch management for my clients from one simple central console.

The advantage of the solution is that it has a console on the cloud and you can update the clients. You don't need to put it on the server on your company or on-premise. You can manage the clients through the console on the cloud and you can send policies and updates and other things without the need to put a client into your own network.

Bitdefender has a EDR solution in the client. It offers protection for the exchange and can check services. It has a patch management feature, which is quite useful for us. 

We're able to implement a sandbox solution, to try to detect any malware on devices. It helps keep us safe.

So far, the solution has been problem-free. We have never had to reach out to technical support to troubleshoot as it just seems to work very well.

The reporting is much too simple. It should be more in-depth and offer more details and more information. They could really build out the reporting aspect of the product overall. We need more information, for example, about traffic and logs. It would be much more helpful if we had a bit more visibility.

We've never had to reach out to technical support. That's due to the fact that we haven't run into any issues at all. It's been very easy to use without any problems that would require an intervention.

We're resellers of this solution. We offer it to our clients.

In general, I would rate the solution at an eight out of ten. We've been pretty happy overall with how it has been working for us. We have no complaints.