Box Reviews

Our clients' primary use cases are for business, mostly enterprise.

One of the coolest features in the enterprise is nominal file requests. Let's say you're getting a tune-up to your state plan, and the law has changed. There is a questionnaire with some documents and the paralegal sends them to you in just a normal email with the custom URL. You don't have to have a Google account for Google Drive or a Microsoft account for OneDrive. The fact that you are within the time window and within the credentialed determination, Box is aware of who does everything. They're the most compliant company we've ever encountered. We never run into a FIPSE or HIPAA or Sox issue with Box because they check every one of the boxes every time. So you never have to worry about that. To finish the story, you get that email, click on that link, fill in some answers on a TLS secure webpage, they give you a place to upload, and you're done.

From our user side or client side, when you hit that submit, you get deposited right in their client file, in your folder. And every one of your answers becomes metadata that will accompany all of your documents, all the way through your journey. This eliminates errors. It eliminates redundancy. It eliminates retyping. It's searchable. It's taggable. Really, really exquisite. 

The other thing about Box is that it has a really, really simple installation of the desktop component. And their new one, Box Drive, the users love. It creates a thumbnail, a meta, in your Explorer, whether it's Windows or Mac so everything you have access to in the cloud version you also have in the browser version. It's so easy, especially for older users. We find if they're over 40, then they have a much easier time with Box.

We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator.

Let me spend a little time on that because that's really important - Box versus other cloud storage. Instead of being one dimensional, it's three dimensional. You can visualize a little matrix. Do you want them to be able to download this thing or just look at it? Do you want them to be able to upload and not download? Do you want them to be able to edit? Do you want them to be able to print? You can inhibit or enable any of those. So you can be dealing with opposing counsel and you don't want them to download, you just want them to see it, because your only responsibility to the court is that they can see it. But you don't want them stealing your work product. Box protects our client's intellectual property while allowing them to do business. So it's really exquisite.

The user interface is straightforward and simple. We also do a bunch of pro bono. One of our clients is sobrietyhouse.org, the largest, oldest, lowest recidivist rate, lowest cost rehab in Colorado. We regularly deploy Box there. We've tried to help this year with Save the Stages, with helping various musicians and other creators. This is a good example of how flexible Box is. 

In our corporate account, we will have extremely confidential information. We can create a folder set, share it to a band in Boulder and let them use that to collaborate vids, MP3s, tracks. Everything that they're trying to get ready for their Facebook Watch. And we can jump on and help. Box Note is like notepad, but 100 people can be on at the same time, tuning and perfecting, which works beautifully for lyric development.

That's completely isolated, works fine, costs them nothing. It's subsumed under our umbrella Box enterprise account. Because we have an unlimited number of external users we can add it's got a good genome. Yet, it wasn't designed by marketing people. It was designed by engineers and people who actually did work for a living.

I have been using Box for about nine years.

I recommend doing the trial first, because it's not cheap ware. It's not overly expensive, but it's not cheap ware, and enterprise has a minimum number of users. Of course, it's nothing for us because we were well in excess to that minimum. But check your pricing. Don't think that just because Google Drive is cheaper that doesn't make it better.

On a scale of one to ten, I'd rank Box a 10. And I rank their customer service a 9.5. Because they're not as good as GravityZone, but they're better than anybody else out there.

We are using the latest Box Enterprise. We use it to collaborate securely with customers in controlled conditions. The general use cases are really just customer collaborations. It might be in a financial institution working with loans or selling loans. With low interest and COVID, most banks are really pushing the refinance functionality, and it is very important for banks and credit unions and even just loan brokerage companies to be able to securely, easily, and safely get information to and from their customers.

Most of the time, email is not the way to do it because either people don't know how to use email securely or the files are too large to be sent via email. That's why these file-sharing collaboration things are really popular and should be really popular with the financial industry. This is a huge use case right now.

Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists.

I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable.

I have been using this solution for a couple of years.

I have seen cases where the number of people using it in an organization goes as high as 1,000.

Their support was very good. We very rarely need support, but when we did engage them, they were quick to respond and very accurate and complete.

In addition to Box and ShareFile, we also use a product called Egnyte. It is very similar to Box. I would say it is on an equal level with Box. Both Box and Egnyte are better than ShareFile.

We are in a reseller and consulting role for some companies, and some of our customers wanted to go with Box because they're a larger company. It was basically just a perception of financial stability. It was not that there was a concern that Egnyte wasn't stable. It was just a concern that they were a much smaller company. They perceive a large company as a lower risk.

They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features.

We like this solution, and we prefer to work with the Box consulting team. Basically, for a large company, we would recommend that people work with their professional services just to get things set up quickly and completely. It is possible to do this on your own, but it is faster if you have help from Box. Their pro services are very good.

I would rate Box an eight out of ten. Eight is about as good as somebody is going to get. There is always room for improvement, but I don't have anything quantifiable to make it a ten. 

We use Box as a cloud-based storage service for our employees. We are using it to share documents, such as presentations, between people. Some of our customers have many gigabytes in files and we set up shared access to them using Box.

It also allows us to maintain and manage all of our documents across the network.

The interface is very good.

The integration with other products should be improved.

We have never had any specific issues related to the stability of Box.

We have not been in contact with technical support.

Prior to Box, we used a Microsoft storage solution. We chose Box because of the advantages that it has.

Box is on-par with other similar solutions that are on the market.

I would rate this solution a seven out of ten.

File and Folder sharing in the organization and outside of it.

Feature set collaboration, removes sand trap moments and reduction in email.

Search function remove layers.

2 years

I have not had any issues with customer service.

Very good.

Sharing and collaborating across files and folders has been a massive game changer. Also the ability to set Metadata around our content is amazing!

We've realized that instead of a process taking months, such as the verification of a file, it now takes a matter of days or in some cases just hours!

I would love to see the ability to invite collaborators extended to a file level, not just the folder level.

Since 2013

No, the Box staff helped answer all manner of questions!

None, very stable.

It is easily scalable, we started with a few users and worked our way up. Only minor changes to our folder structures was needed.

I love the staff at Box, they are ALWAYS helpful and able to provide personal support and help.

Very efficient and quick

We were using Sharepoint- what a disaster!

Very straightforward and well let out by the staff at Box.

We did it all internally, it was a lot of work but it was all we had available at the time.

Our main ROI surrounds time, we have reduced turn around times drastically.

The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get.

A few others, but none met the business need we had.

Box is worth is, change is always uncomfortable but our staff love Box!

The features I have found to be most helpful over other cloud storage platforms are:

1) Collaboration - just not that it exists, but it is easy and user friendly.  Allowing data that is necessary to be worked on to be brought to the surface.

2) Security - focus on compliance, encryption, enterprise grade management.

3) 3rd Party Integrations - allowing for Box to truly be a platform to be used with other software.

Getting data from various locations all over the world into our international headquarters so that we can make better decisions more quickly and get information to our stakeholders.

There are still some management features I would like to see improved, giving more control to IT.  There is a good bit here, but could use a bit more.

The most basic use case is that I use it as an online repository to access my files. If I have certain files that I need to access from multiple places, I upload them to Box.

The other use case is as a sharing mechanism. When I have large files that cannot be attached to an email, I upload the attachment to Box, and then I just share the link. I use it as a sharing mechanism.

The next use case is collaboration. For example, if I have an Excel spreadsheet that I'm updating and I want someone else to update it as well, I share the link with that person so that he can update the sheet on his end.

The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again. You can edit the content while the document is in the cloud.

I like the ease of use.

The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook.

I've been using Box for more than five years.

It's a cloud solution.

It is very stable, and I have not encountered any issues so far.

Technical support is amazing; they're really good.

I have tried both Dropbox and Box, but Box is easier use and has more features.

Box needs to improve with their pricing in terms of licensing costs.

I would rate Box at nine on a scale from one to ten.