Box Reviews

We use the solution primarily for storage and very occasionally for collaboration.

I haven't found any valuable features.

I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times.

We've been using the product for 12 months.

I would say the solution is stable.

The solution is scalable.

In my experience, support manages metrics instead of managing the solution. It seems they want to meet the SLAs without providing a solution.

Neutral

Box is relatively easy to set up.

On pricing, I would point out that the more you dig, or the deeper the level of tools, the more expensive it becomes. 

For basic file storage and a little collaboration, the product is fine. But for anything more integrated from a security point of view, it is not.

Besides Box, we also run SharePoint, and in terms of a holistic approach, I would say that SharePoint is probably the better option.

I would rate this product a six out of ten.

We are using the latest Box Enterprise. We use it to collaborate securely with customers in controlled conditions. The general use cases are really just customer collaborations. It might be in a financial institution working with loans or selling loans. With low interest and COVID, most banks are really pushing the refinance functionality, and it is very important for banks and credit unions and even just loan brokerage companies to be able to securely, easily, and safely get information to and from their customers.

Most of the time, email is not the way to do it because either people don't know how to use email securely or the files are too large to be sent via email. That's why these file-sharing collaboration things are really popular and should be really popular with the financial industry. This is a huge use case right now.

Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists.

I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable.

I have been using this solution for a couple of years.

I have seen cases where the number of people using it in an organization goes as high as 1,000.

Their support was very good. We very rarely need support, but when we did engage them, they were quick to respond and very accurate and complete.

In addition to Box and ShareFile, we also use a product called Egnyte. It is very similar to Box. I would say it is on an equal level with Box. Both Box and Egnyte are better than ShareFile.

We are in a reseller and consulting role for some companies, and some of our customers wanted to go with Box because they're a larger company. It was basically just a perception of financial stability. It was not that there was a concern that Egnyte wasn't stable. It was just a concern that they were a much smaller company. They perceive a large company as a lower risk.

They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features.

We like this solution, and we prefer to work with the Box consulting team. Basically, for a large company, we would recommend that people work with their professional services just to get things set up quickly and completely. It is possible to do this on your own, but it is faster if you have help from Box. Their pro services are very good.

I would rate Box an eight out of ten. Eight is about as good as somebody is going to get. There is always room for improvement, but I don't have anything quantifiable to make it a ten. 

The features I have found to be most helpful over other cloud storage platforms are:

1) Collaboration - just not that it exists, but it is easy and user friendly.  Allowing data that is necessary to be worked on to be brought to the surface.

2) Security - focus on compliance, encryption, enterprise grade management.

3) 3rd Party Integrations - allowing for Box to truly be a platform to be used with other software.

Getting data from various locations all over the world into our international headquarters so that we can make better decisions more quickly and get information to our stakeholders.

There are still some management features I would like to see improved, giving more control to IT.  There is a good bit here, but could use a bit more.

We use Box as a cloud-based storage service for our employees. We are using it to share documents, such as presentations, between people. Some of our customers have many gigabytes in files and we set up shared access to them using Box.

It also allows us to maintain and manage all of our documents across the network.

The interface is very good.

The integration with other products should be improved.

We have never had any specific issues related to the stability of Box.

We have not been in contact with technical support.

Prior to Box, we used a Microsoft storage solution. We chose Box because of the advantages that it has.

Box is on-par with other similar solutions that are on the market.

I would rate this solution a seven out of ten.

Sharing and collaborating across files and folders has been a massive game changer. Also the ability to set Metadata around our content is amazing!

We've realized that instead of a process taking months, such as the verification of a file, it now takes a matter of days or in some cases just hours!

I would love to see the ability to invite collaborators extended to a file level, not just the folder level.

Since 2013

No, the Box staff helped answer all manner of questions!

None, very stable.

It is easily scalable, we started with a few users and worked our way up. Only minor changes to our folder structures was needed.

I love the staff at Box, they are ALWAYS helpful and able to provide personal support and help.

Very efficient and quick

We were using Sharepoint- what a disaster!

Very straightforward and well let out by the staff at Box.

We did it all internally, it was a lot of work but it was all we had available at the time.

Our main ROI surrounds time, we have reduced turn around times drastically.

The pricing may seem steep at first, but delve into the features and you'll soon realize it is incredible value for what you get.

A few others, but none met the business need we had.

Box is worth is, change is always uncomfortable but our staff love Box!

The most basic use case is that I use it as an online repository to access my files. If I have certain files that I need to access from multiple places, I upload them to Box.

The other use case is as a sharing mechanism. When I have large files that cannot be attached to an email, I upload the attachment to Box, and then I just share the link. I use it as a sharing mechanism.

The next use case is collaboration. For example, if I have an Excel spreadsheet that I'm updating and I want someone else to update it as well, I share the link with that person so that he can update the sheet on his end.

The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again. You can edit the content while the document is in the cloud.

I like the ease of use.

The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook.

I've been using Box for more than five years.

It's a cloud solution.

It is very stable, and I have not encountered any issues so far.

Technical support is amazing; they're really good.

I have tried both Dropbox and Box, but Box is easier use and has more features.

Box needs to improve with their pricing in terms of licensing costs.

I would rate Box at nine on a scale from one to ten.

Box is very realistic when it comes to sharing capabilities. The editable features and upgrading capabilities are great. You can work on a document online and save it online. The versioning is a very attractive feature. You can check the updates that were made to a document, and trace which edits each team member made. I also like that it prevents updates from occurring while someone is using it. 

I believe there is still a desktop version; I used to use it in the past. If it's still in use, there should be a Microsoft Office plugin because most of the shareable documents are generated,  represented, or displayed in Microsoft Office. If there was a plugin that added some sort of toolbar in Office, that would be great.

Most of our digital content is now shareable. We can share a post on our Box account from Facebook. We can share a tweet from Twitter on our Box account. For this reason, it needs to be more viewable. Every website has a photo or some sort of location displayed on its website. You can find a logo for YouTube and Facebook and Insta and Twitter. You should be able to do the same with Box.

I have been using Box since 2013.

Box is very stable and secure.

Box is quite scalable, they offer several types of subscriptions. There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need.

I use the free version. It provides me with all of the features that I need. 

My advice is to use this solution. Overall, on a scale from one to ten, I would give Box a rating of nine. 

Simple file sharing and sync for internal and external customers.

File sharing for projects and other unique activities have been greatly enhanced.

Maturity of the enterprise security around user management.

We have been using this solution between two and five years.

There were no deployment issues. Box consulting services provided an excellent, repeatable process to follow.

There were no stability issues.

Core functionality remains solid.

There were no scalability issues.

I would give customer service a rating of 7/10. Most support organizations have room to get better.

I would give technical support a rating of 7/10.

We had a previous solution and we still use it. We provide options for users to select the best of breed of two solutions.

The setup was mostly straightforward. The light weight/simplicity of the solution is one of the leading features.

We implemented in-house with Box consulting services.