Box is a very secure means to share files with external clients.
Medical Director at University OH Partners
A stable and inexpensive solution that can be used to share files with external clients securely
Pros and Cons
- "The most valuable feature of Box is security."
- "Working on documents in real-time is sometimes faulty and could be improved."
What is our primary use case?
How has it helped my organization?
Box has improved our collaboration with our clients. We do not necessarily have to give them frequent updates because they can find it themselves.
What is most valuable?
The most valuable feature of Box is security.
What needs improvement?
Working on documents in real-time is sometimes faulty and could be improved.
I would like to see Box integrate with more apps.
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December 2024
Learn what your peers think about Box. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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For how long have I used the solution?
I have been using Box for seven years.
What do I think about the stability of the solution?
I rate Box ten out of ten for stability.
What do I think about the scalability of the solution?
I rate Box ten out of ten for scalability.
How was the initial setup?
Box's initial setup was straightforward.
What was our ROI?
We have seen a return on investment with Box.
What's my experience with pricing, setup cost, and licensing?
Box's pricing is excellent.
What other advice do I have?
Box is an online cloud platform, and I am using its latest version.
The solution is on par with ShareFile and inexpensive.
Overall, I rate Box ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software developer at TAIGLE LLC
Enables document management and access control, but the price must be reduced
Pros and Cons
- "We can provide controlled access to documents using the product."
- "The price must be lowered."
What is our primary use case?
We have integrated Box into our platform. I use Box to store documents. Box has document management and e-signature features.
How has it helped my organization?
If we close a deal, the agreement will contain the details of what we will charge the customers. We can use Box to add an access control so that only those with access can view the commercial details. Others would not be able to see it. If I write a technical document about a new feature I want to create, I would not want it to get into the wrong hands. So I can provide controlled access to my team members using Box.
What is most valuable?
Box is a great product. We can provide controlled access to documents using the product. The features work fine. Box makes sense as an enterprise solution. The product has an in-built e-signature feature. If we want to sign a document, we can do it with the help of Box.
What needs improvement?
The price must be lowered.
What do I think about the stability of the solution?
I haven’t seen any issues with the product’s stability. It is very stable.
What do I think about the scalability of the solution?
The tool is scalable.
How was the initial setup?
The setup is very straightforward. The setup hardly takes 10 to 15 minutes. I use the cloud version of the tool.
What about the implementation team?
We can refer to the documentation to do the setup in-house.
What other advice do I have?
We use SharePoint for document management.
Overall, I rate the solution a seven or eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 25, 2024
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Box
December 2024
Learn what your peers think about Box. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Systems engineer at Expleogroup
A storage and VM solution that makes it easy to deploy virtual machines
Pros and Cons
- "I like that Box makes it easy to deploy virtual machines."
- "It could be cheaper."
What is our primary use case?
I use Box to deploy virtual machines. My computer is Windows-based, and whenever I need to use Linux, I can download it there and do all my development work within it.
What is most valuable?
I like that Box makes it easy to deploy virtual machines.
What needs improvement?
It could be cheaper.
For how long have I used the solution?
I have been using Box for about three or four years.
What do I think about the stability of the solution?
Box is a stable solution. I have never had any issues. I was never disconnected for any reason, and it kept the connection even though I put my laptop in sleep mode.
On a scale from one to ten, I would give stability a ten.
How was the initial setup?
The initial setup is straightforward. The deployment process depends on your computer resources.
What about the implementation team?
I implemented this solution.
What's my experience with pricing, setup cost, and licensing?
I have to pay for Box. It could be a little cheaper.
On a scale from one to ten, I would give the pricing a five.
What other advice do I have?
On a scale from one to ten, I would give Box a ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior IT Project Manager at Nature Conservancy
Stable content storage system that could offer improved folder level permissions
Pros and Cons
- "It is really easy to load files to and from this solution."
- "The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
What is our primary use case?
We use this solution for file storage.
What is most valuable?
It is really easy to load files to and from this solution.
What needs improvement?
The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem. In a future release, we'd like to have better permissions for folder level permissions at low levels.
For how long have I used the solution?
We have been using this solution for six months.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
We have not had any challenges with scalability.
What other advice do I have?
This solution is good for file storage but there are better options out there.
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager, IAM (Des317) at Inspira Enterprise
Seamless and secure cloud-based content management with notable advantages such as efficient file sharing and customizable access controls
Pros and Cons
- "The system's performance is impressive, and file sharing is notably straightforward."
- "I find their API to be quite complex and it could be more straightforward."
What is our primary use case?
We utilize Savient to oversee our Box accounts, along with the associated files, folders, and Box groups. This platform serves as our central hub for storing and organizing files. Additionally, we leverage Box for seamless sharing of files with our customers, catering to these specific use cases.
How has it helped my organization?
There is a distinct advantage since I no longer have to transfer files via email between my company and the customer's company. This mitigates concerns related to email spoofing and DLP issues. By sharing within the customer environment, there is a sense of comfort and security, as data remains within their network.
What is most valuable?
The system's performance is impressive, and file sharing is notably straightforward. Accessing Box files through desktop applications enhances ease of editing and overall management. Additionally, there's effective control over file sharing, allowing users to decide whether others can edit or only view the files.
What needs improvement?
I find their API to be quite complex and it could be more straightforward. Additionally, the user interface complexity arises, particularly when creating users or managing ownership assignments. Simplifying this interface could enhance user experience.
For how long have I used the solution?
I have been using for the last six months.
What do I think about the stability of the solution?
Stability is solid, and I would give it a rating of eight out of ten.
What do I think about the scalability of the solution?
In our production environment, we manage twenty-one million files, and based on my assessment, scalability appears to be excellent.
Which solution did I use previously and why did I switch?
Within my organization and in customer environments, Microsoft Teams is the standard communication platform we commonly employ.
What about the implementation team?
No technical team is required for deployment since it's a cloud-based environment.
What other advice do I have?
Overall, I would rate it eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CIO at a comms service provider with 1-10 employees
Provides file sharing with collaborators not on the same domain with offline access from multiple devices.
Pros and Cons
- "File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
- "Tasks and comments could be easier to see, report, search, and manage."
What is most valuable?
- File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions.
- Being able to securely invite, share folders, do version control, and comment on files so quickly and easily without using unsecure large email attachments is a major productivity gain.
How has it helped my organization?
We have complex bids with tight deadlines. This involves partners/suppliers and key staff who can work offline, such as on the train, and then sync up their files later when they have WIFI coverage. This allows faster responses and stronger collaboration.
What needs improvement?
Tasks and comments could be easier to see, report, search, and manage.
I think it would benefit from a task full screen with list and sort functionality, then similarly a comments screen with list/filter/sort.
So, rather than looking at individual documents and drilling down to see where comments have been added, you could, for example, view all comments added to documents in a specific folder since a set date, such as last week.
This would be particularly useful on collaboration projects, as you could easily, on the first page, see all of the comments in that project folder. You could, based on you interest, click through to the document where there was a related comment.
For how long have I used the solution?
We have used this solution for seven years.
What do I think about the stability of the solution?
There were no stability issues. It was consistently reliable.
What do I think about the scalability of the solution?
There were no scalability issues. Many GBs are stored with 100 guests/clients/suppliers without any issues.
How are customer service and technical support?
I hardly ever require support. It just works, which is one of the strongest things about it.
Which solution did I use previously and why did I switch?
We evaluated SharePoint. It was cumbersome to manage, configure, and add new projects. Frankly, it is poor for adding external partners, for syncing, and using across multiple devices (iPhone, iPad, and laptops).
How was the initial setup?
The setup was simple. The only area to learn, as it is different from Active Directory, is how security inherits down folders.
What's my experience with pricing, setup cost, and licensing?
It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!
Which other solutions did I evaluate?
We evaluated SharePoint and Dropbox.
What other advice do I have?
Separate internal folders from externally shared ones and lock down the internal security so that staff can't invite non-domain users to internal folders; nice, clear demarcation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at Batchelor Construction
Is relatively easy to set up but the low level of role-based security it provides is very cumbersome
Pros and Cons
- "The solution is scalable."
- "I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."
What is our primary use case?
We use the solution primarily for storage and very occasionally for collaboration.
What is most valuable?
I haven't found any valuable features.
What needs improvement?
I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times.
For how long have I used the solution?
We've been using the product for 12 months.
What do I think about the stability of the solution?
I would say the solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
In my experience, support manages metrics instead of managing the solution. It seems they want to meet the SLAs without providing a solution.
How would you rate customer service and support?
Neutral
How was the initial setup?
Box is relatively easy to set up.
What's my experience with pricing, setup cost, and licensing?
On pricing, I would point out that the more you dig, or the deeper the level of tools, the more expensive it becomes.
What other advice do I have?
For basic file storage and a little collaboration, the product is fine. But for anything more integrated from a security point of view, it is not.
Besides Box, we also run SharePoint, and in terms of a holistic approach, I would say that SharePoint is probably the better option.
I would rate this product a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IS administrator at a non-tech company with 5,001-10,000 employees
The ability to collaborate around data anywhere, anytime is the most powerful features of Box.
Pros and Cons
- "The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
- "Like all cloud platforms, there are always areas of improvement around sync to local devices."
What is most valuable?
The ability to collaborate around data anywhere, anytime is the most powerful features of Box.
How has it helped my organization?
The word Box has become a verb at Morehouse College. The Students, Faculty and Staff are constantly pushing the limits of the Box.com platform by finding ever more creative ways to use it!
One of the greatest things is that they have not hit any limits.
What needs improvement?
Like all cloud platforms, there are always areas of improvement around sync to local devices. We are very EXCITED about the soon to be released Box Desktop for streamed file content. We are looking to beta the tool!
For how long have I used the solution?
We have been on the Box.com platform for almost three years.
What was my experience with deployment of the solution?
We initially tried a low tech approach to our data migration that failed, too much data to simply push over the internet; in comes SkySync to the rescue. We used SkySync to migrate files and permission from our Windows fileserver to the Box.com platform.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Customer Service:
Box.com is one of our Premier Technical Partners!
Technical Support:They take ownership of any issues, and work them quickly to resolution.
Which solution did I use previously and why did I switch?
We were complexity on premises, prior to our move to Box.com
How was the initial setup?
The more you plan the better your migration will go, you must pay careful attention to the differences in permission structures.
What was our ROI?
Have not run detailed numbers yet, though we plan to. The reduction in risk alone on PII, HIPAA and FERPA will be huge factors in our ROI calculations.
What's my experience with pricing, setup cost, and licensing?
I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers.
Which other solutions did I evaluate?
Yes, we looked at Dropbox and OneDrive. Box.com had the best compliance matrix for the enterprise that we saw.
What other advice do I have?
Love it!
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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