Box vs OpenText Documentum comparison

Box and OpenText are both solutions in the Enterprise Content Management category. Box is ranked #6 with an average rating of 8.0, while OpenText is ranked #2 with an average rating of 7.8. Box holds a 3.9% mindshare in ECM, compared to OpenText’s 12.2% mindshare. Additionally, 85% of Box users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Box

Read 40 Box reviews

2,462 Views
1,375 Comparison Views

85% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,707 Views
2,816 Comparison Views

83% willing to recommend

Box

OpenText Documentum

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Box and OpenText Documentum are two competing document management systems. Based on user reviews, Box appears to have the upper hand due to its pricing and support benefits, while OpenText Documentum is appreciated for its feature richness despite higher costs.

Features: Box offers ease of use, robust collaboration capabilities, and seamless integration with third-party applications like Microsoft Office. It ensures accessibility across multiple devices. OpenText Documentum provides enterprise-focused features with advanced compliance, metadata management, and scalability, suitable for large-scale deployments.

Room for Improvement: Box can improve search functionality and integrations for enterprise processes, and there are concerns about API call costs. OpenText Documentum needs UI improvements, easier deployment, and enhanced cloud-based integration, as well as simplifying its complexity.

Ease of Deployment and Customer Service: Box provides flexible deployment across public and private clouds, with responsive customer service and technical support. Documentum primarily offers on-premises deployment with some cloud options, but users sometimes require custom setups for optimization.

Pricing and ROI: Box is viewed as offering excellent pricing options, with discounts for enterprises and free versions for smaller teams, leading to significant ROI. Documentum is considered expensive but provides ROI for organizations leveraging its comprehensive compliance and workflow features.

To learn more, read our detailed Box vs. OpenText Documentum Report (Updated: December 2024).

Buyer's Guide

Box vs. OpenText Documentum

December 2024

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Categories and Ranking

Box

Ranking in Enterprise Content Management

6th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Cloud Storage (12th), Digital Asset Management (3rd), Document Management Software (2nd), Content Collaboration Platforms (4th)

OpenText Documentum

Ranking in Enterprise Content Management

2nd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of Box is 3.9%, down from 6.2% compared to the previous year. The mindshare of OpenText Documentum is 12.2%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Parthasarathy Chellapillai

Program Administrator at Flextronics

Used for data storage and data collaboration, but its data security could be improved

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.

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Santosh Koppu

Lead software engineer at Chevron

Has strong records management,, security, and integration capabilities

It provides extensive accessibility to our content, and it's a vital component in our work processes. We've gained access to a plethora of applications through OpenText, which enables us to enhance our services for customers. One notable example is the integration with Xfinity ECM, a solution that seamlessly integrates with SAP. For instance, when someone working with SAP needs to access a specific invoice document, SAP itself doesn't store these documents, instead, the content related to the invoice number seamlessly flows through Documentum. It offers robust security features and it allows to leverage a variety of plugins from OpenText to enhance security. For example, there are plugins like Trusted Content Services that allow you to encrypt entire documents for added security, though it's essential to be aware that this might impact performance. It is a highly potent content management tool. It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Box is very realistic when it comes to sharing capabilities."

"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."

"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."

"The interface is very good."

"Office Integration. The full integration into the Microsoft Office products is just perfect."

"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."

"The solution is used for data storage and any kind of visualization."

"Sharing and collaborating across files and folders has been a massive game changer."

More Box pros

"It is a very secure system. It is reliable, and that is one of the reasons people manage their content within Documentum. It gives them the confidence that the content is accessible to the right people and not to the wrong people."

"The most impactful thing is the size, which is almost 25 TB."

"The most valuable features of this solution are the security, storage, and document search capability."

"OpenText Documentum is a robust choice for enterprise-level document management."

"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."

"It has reduced the amount of paper documents; reducing time and errors in the process."

"The most valuable feature of OpenText Documentum is the versioning."

"The product is tamper-proof and enables us to return to the document source, which is helpful in legal issues."

Cons

"Maturity of the enterprise security around user management."

"I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable."

"Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."

"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."

"The price must be lowered."

"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."

"One thing that Box would benefit from is a records management component."

"Working on documents in real-time is sometimes faulty and could be improved."

More Box cons

"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."

"It's difficult to manage and customize Documentum."

"An area that needs to improve is how to reduce storage space on the AWS site."

"It should provide more tools to help clients upgrade solutions based on Webtop."

"OpenText Documentum has a lot of scope for improvement in terms of adding some AI integrations."

"The biggest issue for us is the price of the product."

"The BPM side should be improved."

"Sometimes DocBroker cannot see the DocBase."

Pricing and Cost Advice

"I believe Box is cheaper than SharePoint."

"Box's pricing is excellent."

"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"

"Our pricing and licensing is excellent. I'd tell all Higher Ed customers to talk with Internet2 for excellent pricing and support."

"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."

"Better sign a full year's contract to get a discount."

"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."

"Box needs to improve with their pricing in terms of licensing costs."

More Box pricing and cost advice

"OpenText Documentum's pricing is good."

"The product is expensive."

"It is quite an expensive product."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"The price is considered affordable now."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

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Top Industries

By visitors reading reviews

Educational Organization

59%

Computer Software Company

Financial Services Firm

Healthcare Company

Financial Services Firm

18%

Computer Software Company

12%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Box?

The solution is used for data storage and any kind of visualization.

See all answers

What is your experience regarding pricing and costs for Box?

The solution is expensive when it comes to API calls.

See all answers

What needs improvement with Box?

The price must be lowered.

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

SharePoint vs Box

Compared 18% of the time

Microsoft OneDrive vs Box

Compared 13% of the time

ShareFile vs Box

Compared 11% of the time

Egnyte vs Box

Compared 9% of the time

Office 365 vs Box

Compared 4% of the time

More Box Competitors

SharePoint vs OpenText Documentum

Compared 21% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 20% of the time

IBM FileNet vs OpenText Documentum

Compared 14% of the time

Alfresco vs OpenText Documentum

Compared 10% of the time

Adobe Experience Manager vs OpenText Documentum

Compared 2% of the time

Product Reports

Buyer's Guide

Box

December 2024

Download Box product report

Buyer's Guide

OpenText Documentum

December 2024

Download OpenText Documentum product report

Also Known As

No data available

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Learn More

Box

OpenText

Overview

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Box vs. OpenText Documentum

December 2024

Free Report: Box vs. OpenText Documentum

Find out what your peers are saying about Box vs. OpenText Documentum and other solutions. Updated: December 2024.

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We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.