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Product Manager at Tech-hub
Real User
A free solution that allows us to store, edit, and share files on the cloud
Pros and Cons
  • "Box is very realistic when it comes to sharing capabilities."
  • "If there was a plugin that added some sort of toolbar in Office, that would be great."

What is most valuable?

Box is very realistic when it comes to sharing capabilities. The editable features and upgrading capabilities are great. You can work on a document online and save it online. The versioning is a very attractive feature. You can check the updates that were made to a document, and trace which edits each team member made. I also like that it prevents updates from occurring while someone is using it. 

What needs improvement?

I believe there is still a desktop version; I used to use it in the past. If it's still in use, there should be a Microsoft Office plugin because most of the shareable documents are generated,  represented, or displayed in Microsoft Office. If there was a plugin that added some sort of toolbar in Office, that would be great.

Most of our digital content is now shareable. We can share a post on our Box account from Facebook. We can share a tweet from Twitter on our Box account. For this reason, it needs to be more viewable. Every website has a photo or some sort of location displayed on its website. You can find a logo for YouTube and Facebook and Insta and Twitter. You should be able to do the same with Box.

For how long have I used the solution?

I have been using Box since 2013.

What do I think about the stability of the solution?

Box is very stable and secure.

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Box
December 2024
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What do I think about the scalability of the solution?

Box is quite scalable, they offer several types of subscriptions. There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need.

What's my experience with pricing, setup cost, and licensing?

I use the free version. It provides me with all of the features that I need. 

What other advice do I have?

My advice is to use this solution. Overall, on a scale from one to ten, I would give Box a rating of nine. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
PeerSpot user
Collaborate Helpdesk Specialist at a university with 5,001-10,000 employees
Real User
Since everyone has access to it, we can expect everyone to have access to whatever we put in it.

Valuable Features:

Box thinks of features before I realize I want them! I love the email upload tool, Box notes real time editing, and integrations with Microsoft Office.

Improvements to My Organization:

Box has given us a single tool to rule them all! Since everyone has access to it, we can expect everyone to have access to whatever we put in it. Also has reduced the use of emailing attachments which is a time saver.

Room for Improvement:

Box Sync is still a bit buggy and it is difficult to get used to not being able to organize your view of folders as it is determined by the owner of the folder.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Box
December 2024
Learn what your peers think about Box. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
it_user5442 - PeerSpot reviewer
CEO with 51-200 employees
Vendor
Awesome solution that works on many devices...

Valuable Features:

Awesome solution that works on many devices.

Room for Improvement:

I wish the search was faster, like a google search.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user508548 - PeerSpot reviewer
Works with 501-1,000 employees
Vendor
The ability to collaborate around data anywhere, anytime is the most powerful features of Box.

What is most valuable?

Box messaging has really revamped communication with in my company.The ability to collaborate around data anywhere, anytime is the most powerful features of Box.  

What needs improvement?

Box is extremely user friendly, however our clients have been having a hard time adjusting and understanding Box. It would be nice to have a more seamless integration with clients. 

For how long have I used the solution?

1 year

How is customer service and technical support?

Superb service. All of our questions are always answered in a timely manner. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IS administrator at a non-tech company with 5,001-10,000 employees
Real User
Provides file sharing and sync for internal and external customers.
Pros and Cons
  • "Simple file sharing and sync for internal and external customers."
  • "Maturity of the enterprise security around user management."

What is most valuable?

Simple file sharing and sync for internal and external customers.

How has it helped my organization?

File sharing for projects and other unique activities have been greatly enhanced.

What needs improvement?

Maturity of the enterprise security around user management.

For how long have I used the solution?

We have been using this solution between two and five years.

What was my experience with deployment of the solution?

There were no deployment issues. Box consulting services provided an excellent, repeatable process to follow.

What do I think about the stability of the solution?

There were no stability issues.

Core functionality remains solid.

What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and technical support?

Customer Service:

I would give customer service a rating of 7/10. Most support organizations have room to get better.

Technical Support:

I would give technical support a rating of 7/10.

Which solution did I use previously and why did I switch?

We had a previous solution and we still use it. We provide options for users to select the best of breed of two solutions.

How was the initial setup?

The setup was mostly straightforward. The light weight/simplicity of the solution is one of the leading features.

What about the implementation team?

We implemented in-house with Box consulting services.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Information Technologist IV at a university with 1,001-5,000 employees
Real User
Data can be accessed without a VPN, special apps or extra authentications.

What is most valuable?

Mobile access, ease-of-sharing, securing data in transit and at rest.

How has it helped my organization?

Flexible workforce. Our employees can access content from anywhere, no-vpn, no special apps, no extra authentications.

What needs improvement?

Integrations, the more integrations the better. Office + Outlook are great but we need more like it.

For how long have I used the solution?

3 years.

What was my experience with deployment of the solution?

User education in the first year was our toughest challenge. 

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No, scales excellently.

How are customer service and technical support?

Good

Which solution did I use previously and why did I switch?

On premise files storage.

How was the initial setup?

Straightforward

What was our ROI?

24 months

What's my experience with pricing, setup cost, and licensing?

Straightforward, easy to understand.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user370806 - PeerSpot reviewer
Informationsspezialist/Generalist at a legal firm with 51-200 employees
Real User
There is no easier way to publish a document to the web.
Pros and Cons
  • "Office Integration. The full integration into the Microsoft Office products is just perfect."
  • "Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’)."

What is most valuable?

  • IFRAME Widget (To publish documents on another web page). Most of the best CMSs don’t offer any good DMS features. Not even many products as an add-on or plug-in. So why not take one of the best DMS (box) on the market and integrate (embed) the functionality for publishing public documents? Or even better, integrate box as a secure extranet for your business.
  • Office Integration. The full integration into the Microsoft Office products is just perfect.
  • Versioning (Version History). This feature allows previous versions of files to be stored all in one place, allowing you to quickly find and restore previous versions of your content. Or even better, real-time co-authoring in Box for Office Online
  • Document Preview. Previewing and collaborating without ever having to open a desktop application or download the content to a computer.

How has it helped my organization?

There is no easier way to publish a (new) document to the web (via the IFRAME widget). Just put the file in the right place!

What needs improvement?

Data privacy, regarding where to store your data: Offering several transparent(!) options (where to store my data and whether to sync back or not and where to sync) regarding the local law situations (USA, EU, Switzerland!) would increase the credibility of a US based company (after NSA ‘snooping’).
In Switzerland, many firms of different sectors face strict regulations around where their files are stored, leaving them with a limited set of options, and keeping many of these enterprises stuck on legacy infrastructure. Box Zones is a good initiative or start, but its not perfect at all.

For how long have I used the solution?

I have used Box from 2012 until today.

What do I think about the stability of the solution?

We have not had stability problems.

What do I think about the scalability of the solution?

We have not had scalability problems.

How are customer service and technical support?

I rate support 8/10.

Which solution did I use previously and why did I switch?

We used Dropbox, SugarSync, and Google Drive.

How was the initial setup?

Setup was pretty much straightforward.

What's my experience with pricing, setup cost, and licensing?

A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge.

Which other solutions did I evaluate?

We looked at Dropbox, ownCloud, Google Drive.

What other advice do I have?

Check first all the possibilities where to store the data. (Where are the data servers located and how are they synchronized/mirrored.)

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Manager, Project Management at a financial services firm with 501-1,000 employees
Vendor
Technical support people really know their stuff, Great service.

What needs improvement?

I truly believe that Box should have a box consulting division which would really enable customers who do not necessarily want to work with ISV's. I mean a division who could really help write business specific apps.

For how long have I used the solution?

9 months

What was my experience with deployment of the solution?

Not really

What do I think about the stability of the solution?

Not until now

What do I think about the scalability of the solution?

No issues encountered so far, except for large files (we have some 50GB+ files who we now have to split up

How are customer service and technical support?

Customer Service:

Great!

Technical Support:

Technical support people really know their stuff, Great service.

Which solution did I use previously and why did I switch?

Yes, OneDrive for business, but we had a lot of problems with instability

How was the initial setup?

Very straightforward, we got it setup for about a thousand people in less than a day

What about the implementation team?

In-house

What's my experience with pricing, setup cost, and licensing?

I believe it is a great product and priced very well so I can only recommend it

Which other solutions did I evaluate?

Yes, OneDrive for business

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Box Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free Box Report and get advice and tips from experienced pros sharing their opinions.