I work for a manufacturing company.
Senior Network Specialist at Anheuser-Busch InBev
The product can be deployed and scaled easily, but it is costly, and the interface must be improved
Pros and Cons
- "Cisco's support team is the best in the industry."
- "The product’s interface must be improved."
What is our primary use case?
What is most valuable?
We can support clients over wireless networks. We get free and easy roaming.
What needs improvement?
The product’s interface must be improved.
For how long have I used the solution?
I have been using the solution for the last ten years.
Buyer's Guide
Cisco Wireless
January 2025
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,615 professionals have used our research since 2012.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is easily scalable. Smaller companies would not be able to afford the solution. They should choose products like Aruba and Meraki. I don't recommend Cisco for smaller companies.
How are customer service and support?
Support is excellent. Cisco's support team is the best in the industry. I rate support a seven or eight out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy. The deployment doesn’t take much time. We can deploy the tool in three to four hours if the configuration is ready.
What's my experience with pricing, setup cost, and licensing?
The solution is very costly.
Which other solutions did I evaluate?
Cisco has collaborated with Meraki. Meraki products are much more economical than Cisco Wireless. Meraki’s interface is better. It’s a plug-and-play solution.
What other advice do I have?
I would advise people not to choose Cisco Wireless. They should choose Meraki Wireless. It is also a Cisco product. It is much better and easier to operate. Overall, I rate the solution a seven or eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT manager at Thys Bouwprojecten
A highly stable solution held back by limited controllers
Pros and Cons
- "This solution is highly stable. We have only had one issue in seven years."
- "The flexibility on the controllers isn't that great."
What is our primary use case?
We have a business center with about 600 tenants. We use Cisco wireless throughout our business center. We have a coverage shortfall for WiFi access for our customers.
We have 600 users in our building spread between roughly 20 to 25 different companies. We all have different needs and different security issues.
What needs improvement?
The flexibility on the controllers isn't that great.
We always have to inject a third-party if we want to do things on social media, etc. If you have a guest network, you can make some connections with guest networks within your social media account — that's not the case with the standard solution from Cisco. You always have to get a third-party solution.
Our solution is prehistoric — it's seven years old. Still, they have perfectly served all of our needs. But now the market is changing. Because of COVID-19, more and more people are using wireless solutions. They're using Teams. They have bandwidth issues. That's a limitation with Cisco — you have to change all your APs again.
There's no way to upgrade it to make it faster and better, overall. The only thing you can do is add more access points, but then you have to license each access point.
What do I think about the stability of the solution?
This solution is highly stable. We have only had one issue in seven years. We had one issue with our controllers. We upgraded our controllers and there was a little bug, but that was solved very quickly.
Also, we've never experienced any downtime.
What do I think about the scalability of the solution?
It's scalable, but there is a break-level replacement cost.
We expanded seven years ago. If we want to expand further, we'll have to replace our controllers and add new access points. So expandable? Yes, but it's pricey.
How are customer service and technical support?
Cisco has a great support team. We pay a lot for support, but they are very accurate. They are very fast. They are very good and they have great knowledge.
We have a very good partner for technical support. We have a contract with them. The support is always great but it's limited to just one product.
How was the initial setup?
The initial setup is fairly complex because we have a lot of VLANs in order to enhance our customers' user experience.
What's my experience with pricing, setup cost, and licensing?
This solution is expensive, but you get value for your money.
Cisco is not cheap. That's actually an understatement. Our Cisco partners want us to partner with Cisco Meraki solutions because their cloud platform is monthly-based. We pay roughly $2,000 a year with our current subscription.
What other advice do I have?
I would recommend this solution to other users. If you're interested in Cisco, Meraki is a good choice, but they are lagging a little bit behind in terms of technology. If you compare Aruba with Mist, Mist has the most advanced wireless solutions that you can possibly get at the moment.
After over seven years of use, overall, on a scale from one to ten, I would give this solution a rating of seven.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Cisco Wireless
January 2025
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,615 professionals have used our research since 2012.
Information Technology Infrastructure Team Lead at Saptaindra
The enterprise environment seamlessly integrates with it
Pros and Cons
- "All the features of the solution are good. The enterprise environment seamlessly integrates with Cisco Wireless. I have contacted customer service and support about licenses and other technical aspects. I have not faced any issues. The solution is good for our environment."
- "The solution's pricing should be improved."
What is our primary use case?
We use the solution because we consistently upgrade the laptops and desktops to ensure synchronization with the SIP set.
What is most valuable?
All the features of the solution are good. The enterprise environment seamlessly integrates with Cisco Wireless.
What needs improvement?
The solution's pricing should be improved.
For how long have I used the solution?
How are customer service and support?
I have contacted customer service and support about licenses and other technical aspects. I have not faced any issues.
Which solution did I use previously and why did I switch?
In my latest company, we use Aruba Networks and Cisco Wireless on-site. We use Aruba for IPs on Azure, while Cisco Wireless is used on Azure as well due to the high cost of data processing. For Aruba, we use models like the 5747 and the latest 370 series. In addition, there are other services like the 7200 controller and the 5700 series used across various rooms.
What's my experience with pricing, setup cost, and licensing?
The pricing is a bit high, and I would rate it a six on a scale of one to ten, with ten being the most expensive.
Which other solutions did I evaluate?
What other advice do I have?
The solution is good for our environment. Overall, I rate it a perfect ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Manager at International School Of Dakar
Highly stable, scalable, and secure
Pros and Cons
- "The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are not as simple."
- "Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier."
What is our primary use case?
We use Cisco Wireless for networking in an education center.
What is most valuable?
The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are differentiation.
If you use the EAP for wireless security it is good. The only setback is the user has to have their own login, it is easy to do. If you make a user group for many students because they do not know the password. Having everyone use a group user account is not good. It is best for every student to have their own login. The connectivity will be better.
What needs improvement?
Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier. There are many things you can do with the dashboards. With Cisco Wireless if you have to manage the switches, backbone, or update the controllers you have to have someone with Cisco certification or know someone who can support you with the management of the solution. I have colleagues that have difficulties when I am away making changes to the Cisco Wireless devices and this is one of the reasons we are switching this solution to Cisco Meraki.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 14 years.
What do I think about the stability of the solution?
The solution is stable. However, I had some issues last month with older Cisco wireless solutions. The certificates for some access points had expired and did not want to connect to the WLC.
Finally, I found a solution and got them all to work fine.
Why did I say it is stable. Since, we had installed it from 2009 until 2020 we had no major problem.
We started with a single SSID then with 2 SSIDs then we went up to 4 SSIDs. All 3 used authentication with a radius server. The fourth was managed by the WLC as Guest wifi.
This situation had to be foreseen because Cisco had announced on June 30, 2016 the dates of discontinuation and end of life of the range of our access points. The end date of routine failure analysis and new service provision had been declared on December 29, 2017.
It took 4 years later to face this certification problem.
Our network system of Cisco was really user-friendly:
-With printing with google cloud before it is stopped.
Our new MYQ system is too
- With our IP phone system
- With all practices (Windows, Mac, Tablets, phones and chromebooks)
- With our accounting system.
We really say Alhamdoulila.
What do I think about the scalability of the solution?
The solution has good coverage and people can have access quickly.
We have approximately 700 students with Chromebooks connecting to the network.
How are customer service and support?
I have not used technical support but if you want technical support it costs money.
Which solution did I use previously and why did I switch?
I have used HPE and Apple wireless solutions previously.
How was the initial setup?
The installation of the solution is easy but it might not be for others. I have used the solution for a long time.
What's my experience with pricing, setup cost, and licensing?
Cisco Wireless solutions should have a price reduction for educations centers. Education centers are there to help people grow and there are not large budgets. The solution tends to be expensive and it can cause difficulties when purchasing them here in Africa.
Which other solutions did I evaluate?
I have evaluated other solutions, like Aruba through my nephew. This is the system he used at university in the US.
What other advice do I have?
I would recommend this solution to anyone, Cisco is the best. We are migrating to Cisco Meraki next week.
I rate Cisco Wireless a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Network Engineer at a energy/utilities company with 5,001-10,000 employees
Useful for enterprise deployments but pricing is expensive
Pros and Cons
- "Before COVID, the emphasis was primarily on wireless connectivity in specific areas like conference rooms. However, with the shift to remote work and increased mobility, coverage areas needed to be expanded to accommodate users throughout the entire location. We are beginning to expand our infrastructure."
- "Cisco Wireless needs to improve pricing. I understand that Cisco products are typically more expensive than other vendors. Therefore, I believe that adjusting the pricing could potentially be beneficial. Discounts may be available depending on the customer or type of purchase, which could help offset the higher costs."
What needs improvement?
Cisco Wireless needs to improve pricing. I understand that Cisco products are typically more expensive than other vendors. Therefore, I believe that adjusting the pricing could potentially be beneficial. Discounts may be available depending on the customer or type of purchase, which could help offset the higher costs.
For how long have I used the solution?
I have been working with the product since 2008.
What do I think about the scalability of the solution?
Before COVID, the emphasis was primarily on wireless connectivity in specific areas like conference rooms. However, with the shift to remote work and increased mobility, coverage areas needed to be expanded to accommodate users throughout the entire location. We are beginning to expand our infrastructure.
How are customer service and support?
I wouldn't give support a ten out of ten since we may get bad engineers for support.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate the tool's deployment an eight out of ten. The deployment time for a new project depends on various factors, such as the size of the network and the need for planning and gathering necessary information. The most time-consuming aspect is determining the placement of access points. However, configuring the wireless control is generally straightforward.
The maintenance required for Cisco Wireless depends on the specific deployment and deployment model. Generally, some level of maintenance will be necessary, such as keeping the software up to date.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a ten out of ten. It is expensive compared to Aruba and Juniper.
What other advice do I have?
The scenario where Cisco Wireless significantly improved network performance isn't directly about performance but adaptability. With the shift to remote work during COVID, everyone became more mobile. Now, returning to the office, there's less reliance on fixed connections. People need to be adaptable. We need mobile devices like laptops and tablets, which rely on wireless connections to enable this. Transitioning from a wired setup to a wireless one allows for greater adaptability.
Currently, we only have wireless control for managing the wireless network. We're seeking a solution to handle wireless and wider network management. The product integrates easily with the existing infrastructure, like routers and switches.
I rate the overall product an eight out of ten. Whether to recommend Cisco Wireless to others depends on several factors. If they already have a Cisco deployment of devices, it's often easier to integrate and manage, making it a suitable choice. However, other products like Aruba might be more cost-effective. Cisco Wireless is particularly well-suited for enterprise deployments.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Data Communications Manager at a financial services firm with 5,001-10,000 employees
Helps with user access and comes with high bandwidth
Pros and Cons
- "The tool's most valuable features are security, flexibility, user activity, and high bandwidth."
- "Cisco Wireless needs to improve compatibility with Apple devices. Its deployment should also be made easier. It should also reduce the complexity around security."
What is our primary use case?
We use the product for user access.
What is most valuable?
The tool's most valuable features are security, flexibility, user activity, and high bandwidth.
What needs improvement?
Cisco Wireless needs to improve compatibility with Apple devices. Its deployment should also be made easier. It should also reduce the complexity around security.
For how long have I used the solution?
I have been using the product for more than ten years.
What do I think about the stability of the solution?
I rate the product's stability an eight out of ten.
What do I think about the scalability of the solution?
I rate Cisco Wireless' scalability a nine out of ten. My company has 5000 users.
How was the initial setup?
I rate the tool's deployment a seven out of ten. We encounter challenges setting up attributed domain groups, country portals, and consoles. It takes six months to complete. Initially, our process involves identifying the requirements, evaluating different brands, and selecting a suitable solution. Once we finalize the details, we will create a digital deployment plan. The actual deployment starts based on this plan.
Regarding the deployment team, we require four engineers for the deployment process. You need security engineers to handle the deployment.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a seven out of ten.
Which other solutions did I evaluate?
We evaluated Aruba and Fortinet products before choosing the solution. We chose it because of the stability and local support.
What other advice do I have?
Reviewing the security requirements is essential because security is complex and requires detailed policies to control access to the network environment. I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at BRIGHT-i SYSTEMS LIMITED
Offers central management, reliability, ensures the bandwidth, and segregates the network
Pros and Cons
- "The solution offers central management, reliability, and signal, ensures the bandwidth, and segregates the network. It also maintains the authentication process in the compass solution, which is good regarding multiple software."
- "The solution should introduce natural language troubleshooting processes. It will identify possible problems or errors due to the symptoms."
What is our primary use case?
We provide solutions to a university and Cisco Wireless is one of them.
What is most valuable?
The solution offers central management, reliability, and signal, ensures the bandwidth, and segregates the network. It also maintains the authentication process in the compass solution, which is good regarding multiple software.
What needs improvement?
The solution should introduce natural language troubleshooting processes. It will identify possible problems or errors due to the symptoms.
What do I think about the stability of the solution?
The product is stable.
I rate the solution’s stability a nine out of ten.
What do I think about the scalability of the solution?
The solution is good for expansion. We cater the solution to enterprise businesses.
I rate the solution’s scalability a seven out of ten.
How are customer service and support?
Sometimes, the solution has lingering issues with the other dependencies.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is a bit complex. It depends on the project size and requirements. It takes almost a day, excluding the infrastructure part.
I rate the initial setup an eight out of ten, where one is difficult and ten is easy.
What's my experience with pricing, setup cost, and licensing?
Cisco’s pricing is top ranking in the market and the competition out of 300 products. It is moderate. Cisco Wireless has a complex licensing model. While some features are offered without a license for integration and central management, others require licensing for activation. SmartNet support and other tools are also necessary, adding to the complexity. Segregating the costs into one-time payments for integration licenses and separate payments for SmartNet could reduce overall costs.
What other advice do I have?
We recommend Cisco for enterprise customers because they are already invested in Cisco solutions. Once the setup is complete, they can utilize existing accessories. Additionally, Cisco provides fantastic support and robust product features, making it a reliable, high-performance solution for network needs.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
Network Specialist at Mercury Limited
Creating policies is simple as is scaling to extend coverage
Pros and Cons
- "Creating policies is simple."
- "The media stream and Mojo settings are not sufficiently supported."
What is our primary use case?
Our primary use case is for a guest portal type of scenario where different types of users can connect. We use SAML authentication for that. We are customers of Cisco via a third-party vendor and I'm a network specialist.
What is most valuable?
It's valuable to us that creating policies is simple. We use Cisco ISE and it works well with the product.
What needs improvement?
I've found that the media stream and Mojo settings are not sufficiently supported. The other issue we have is that when the access point goes down, we don't get any indication of the reason. This has to be fine-tuned so that a trigger is sent to the Cisco Server or any third-party server, and we get the alerts. I'd really like to see bug-free software.
For how long have I used the solution?
I've been using this solution for over a year.
What do I think about the stability of the solution?
Stability could be improved but it's not bad.
What do I think about the scalability of the solution?
The solution is easy to scale and if you have the latest wireless controller, you can really extend the coverage and extend the APs.
How are customer service and support?
Technical support is awesome, we're very satisfied.
Which solution did I use previously and why did I switch?
I know that Aruba is better than Cisco, they really need to improve things.
How was the initial setup?
We carried out the implementation ourselves and it was quite straightforward. It took around six to eight months to implement the entire solution, install access points, configure and fine-tune. There's no specific maintenance required, it's mostly the operational aspect, upgrading software, and hardware support. We currently have around 6,000 users.
What's my experience with pricing, setup cost, and licensing?
Cisco is a bit pricey compared to other vendors like Ruckus which have pretty decent pricing. If a customer asks me for a cost-effective solution, I may go with Huawei but if it's in the enterprise dev environment, then I'd go with Cisco, Aruba, or Ruckus as a third choice.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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