My organization uses the solution for our hospitality industry customers.
Technical Specialist at COPYCAT LIMITED
Enables mobility and centralized control and has less maintenance cost
Pros and Cons
- "The product enables mobility and centralized control."
- "The solution doesn't have much coverage area."
What is our primary use case?
What is most valuable?
The product enables mobility and centralized control. Embedded Wireless Controller and Software-Defined Networking are the best features of the product. The product has less maintenance cost.
What needs improvement?
The solution doesn't have much coverage area. The product should improve the licensing structure.
The solution should allow administrators to view and provide more access points to users through the mobile application.
For how long have I used the solution?
I have been using the solution for seven to ten years.
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Cisco Wireless
November 2024
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What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We always contact the support team. The team provides outstanding support.
How was the initial setup?
The initial setup is an easy process for a trained engineer.
What about the implementation team?
The deployment process depends on the use case. To deploy the product, we can configure the physical wireless controller and add all APs one by one. The deployment is time-consuming. We have certified engineers to deploy the product. Two to five engineers are needed to deploy the solution. We do not face any issues in maintaining the product.
What's my experience with pricing, setup cost, and licensing?
The license structure is confusing.
What other advice do I have?
I am using the latest version of the product. Overall, I rate the product a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director of Technology at a individual & family service with 201-500 employees
High level of control, excellent support, and scalable
Pros and Cons
- "The most valuable features of Cisco Wireless are the level of control and management. I am happy with it."
- "The reporting tool in Cisco Wireless could improve. If I am trying to receive information about a client or user, it's cumbersome to retrieve the information on the controller system. If I'm trying to find out where a client's been, it's cumbersome. You need another tool for Historical logs, but it should be all in one."
What is our primary use case?
I use Cisco Wireless Wireless across my buildings for education. I have students that use Chromebooks and staff that teach using the tool.
How has it helped my organization?
Cisco Wireless provides network access for students. The benefits of using Cisco Wireless are we have enhanced education, and help kids learn and research. Additionally, it helps the staff teach.
What is most valuable?
The most valuable features of Cisco Wireless are the level of control and management. I am happy with it.
What needs improvement?
The reporting tool in Cisco Wireless could improve. If I am trying to receive information about a client or user, it's cumbersome to retrieve the information on the controller system. If I'm trying to find out where a client's been, it's cumbersome. You need another tool for Historical logs, but it should be all in one.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 10 years.
What do I think about the stability of the solution?
Cisco Wireless is stable.
What do I think about the scalability of the solution?
I can add more access points if needed, Cisco Wireless is a scalable solution.
We have approximately 3,000 users using this solution. We are using the solution extensively.
How are customer service and support?
My experience with Cisco support has been excellent.
How was the initial setup?
The setup of Cisco Wireless is straightforward and it took a couple of days to complete.
What about the implementation team?
I outsource some of the implementations and the planning stage can be the largest issue.
I do most of the maintenance of the solution, such as patching.
What other advice do I have?
I would recommend a third-party integrator if they need help implementing the Cisco Wireless, they can help out a lot.
I rate Cisco Wireless an eight out of ten.
Overall Cisco Wireless meets my needs, it has been in place for a while, and I am happy with the solution.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Wireless
November 2024
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
Network Engineer at Saudi Customs
Reliable, good support, and simple initial setup
Pros and Cons
- "Cisco Wireless is reliable and stable."
- "The coverage area of Cisco Wireless could improve. Additionally, the reports when a problem arises could be better, such as how it is done in Aruba Wireless solutions. In the Aruba wireless solutions, there are reports that are provided regarding uploads, downloads, and other internet activity that are useful. If this feature was added to Cisco that would be a benefit."
What needs improvement?
The coverage area of Cisco Wireless could improve. Additionally, the reports when a problem arises could be better, such as how it is done in Aruba Wireless solutions. In the Aruba wireless solutions, there are reports that are provided regarding uploads, downloads, and other internet activity that are useful. If this feature was added to Cisco that would be a benefit.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 10 years.
What do I think about the stability of the solution?
Cisco Wireless is reliable and stable.
What do I think about the scalability of the solution?
The coverage of Cisco Wireless could improve.
How are customer service and support?
The technical support from Cisco is very good.
Which solution did I use previously and why did I switch?
I have used other solutions previously, such as Aruba and Huawei wireless.
How was the initial setup?
The initial setup of Cisco Wireless is not complex. However, sometimes when connecting all contact points with the new wireless controller, there is too much configuration.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Wireless is in the high range compared to other solutions. The solution could be less expensive.
What other advice do I have?
I am satisfied with Cisco Wireless.
I rate Cisco Wireless an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Executive at FFC
Scales well, stable and is easy to use, but installation could be simplified
Pros and Cons
- "Cisco Wireless is easy to use."
- "It should be fully compatible with other devices."
What is most valuable?
Cisco Wireless is easy to use.
What needs improvement?
Because my wireless controller is not fully compatible with the latest AC and AX compatible devices, we have been experiencing some issues with the wireless controller as technology evolves. We have plans to replace it. Previously it was working fine, but now we have faced several issues.
We will tweak them until we find a good solution. Let's see where this goes in the future.
It should be fully compatible with other devices.
For how long have I used the solution?
I have been working with Cisco Wireless for ten years.
What do I think about the stability of the solution?
We have not experienced any issue with the stability of Cisco Wireless.
What do I think about the scalability of the solution?
It is scalable enough. We have a 13-story high-rise building, and I have two wireless controllers to serve the entire structure.
We can easily scale it up. We currently have 50 access points, but I can scale it up to 60 or 70 if necessary.
Cisco Wireless is a scalable product.
This solution is used by 300 people.
How are customer service and support?
We have not contacted technical support.
Which solution did I use previously and why did I switch?
We plan to deploy Cisco SD-WAN in December.
We use Cisco WLC, and our entire VOQ is Cisco-based.
My core network, distribution network, and access network are all Cisco-based.
How was the initial setup?
The installation was a bit complex.
It took me about a day to finish.
What about the implementation team?
We were able to complete the installation ourselves.
What's my experience with pricing, setup cost, and licensing?
There are no subscription fees.
What other advice do I have?
I would recommend this solution to others.
I would rate Cisco Wireless a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Engineer at a tech services company with 11-50 employees
Access to Real-Time Connectivity and Roaming Without Dropping Your Connection
Pros and Cons
- "This increased mobility has helped our organization. We can talk to one another from different locations and stay in constant contact and with employees across the enterprise. Everyone has access to up-to-the-minute communications and all documents and applications on our network."
- "Improvements can be made to the telemetry. The licensing gets in the way here. It makes it impossible to record the different flows across the wireless network."
What is our primary use case?
We have two main objectives. One is to provide a secure access network, that's secure wireless access across the network to our customers. The other is to provide access to our guests. Now, with the new centrally managed solution, we are able to leverage the interaction with the product and the different security solutions in the market.
How has it helped my organization?
The tool has greatly improved the system interaction between employees. What I mean by that is with this wireless connectivity between networks, we have the ability to use mobile communication in remote and rural areas. Now we can leverage wireless work phones. This increased mobility has helped our organization. We can talk to one another from different locations and stay in constant contact with employees across the enterprise. Everyone has access to up-to-the-minute communications and all documents and applications on our network.
We can work together more effectively. Our customers who use the wireless LAN can roam around their office or to different floors without losing their connection. Similarly, using Voice over Wireless LAN technology, they can have roaming capabilities in their voice communications.
What is most valuable?
The most valuable features are the new centrally managed solution. The interaction of the product with the different security solutions in the market.
What needs improvement?
Improvements can be made in the wireless connectivity. Particularly, the wireless, rods and, microchips and other access point components. I think that Cisco can improve its product line.
Additionally, improvements can be made to the telemetry. The licensing gets in the way here. It makes it impossible to record the different flows across the wireless network.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
The solution is scalable. The scalability is interdependent and associated directly with our client's needs, budgeting constraints, and reach.
How was the initial setup?
The initial configuration and setup were very simple. On average it takes half an hour to build access points and deploy. After that, all that is left to do is register the access points.
For the Green Sheet Project Updates, we use the documentation to do the initial configuration of the access points and then deploy them as we need them. As for the physical controllers, this allows us to do things the way we like.
Our clients could have five to ten engineers working, but they could all be working with different solutions, they're not dedicated to the wireless box.
What about the implementation team?
We are the wireless solution integrator, so we deploy the projects. We undertake the integration as well as convert the existing access points to conserve energy.
What's my experience with pricing, setup cost, and licensing?
As far as pricing and licensing go it really depends. I think that it would be better to have more flexible licensing mostly for our clients because then we could commercialize those solutions and position them for a more broader market segment. The pricing depends on the size of the project and the support from the client side.
Which other solutions did I evaluate?
We evaluated other options for our client's needs. We evaluated solutions based on the client's budget and system requirements. In Nigeria, we need to take weather conditions into account. Our solution has to be temperature resistant. Cisco offers stable, portable, aerobics products.
What other advice do I have?
I would advise someone considering this solution to be prepared. Understand your needs. Undertake a very clear site survey to be in a position to present the best-adjusted solution. If you don't do your due diligence you can buy a very good product response, but it won't resolve the wireless coverage problem; the key is to deploy a strategic wireless solution and adjust the parameters as needed. As well as being able to scope access points.
I rate this solution an 8 out of 10. I give it an 8 because it's a general rating of the overall product. Cisco is a network and security technology provider. Their strength lies in the network and security solution. The wireless solution can be built better.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Specialist at Bethel Park School District
The configuration is simple. The controllers are reliable, and the support is second to none
What is our primary use case?
We have over 5000 students in grades 1-12 and have on average 200 users on wireless during school hours with no issues.
How has it helped my organization?
We have had Cisco 3502, 3602 and 3702 access points, a total of 284 diploids. And for over five years, we've only had two access points that failed.
What is most valuable?
The configuration is simple. The controllers are reliable, and the support is second to none. The system works for us.
What needs improvement?
Price is a concern. Although Cisco has an excellent solution, being competitive in the market is important.
For how long have I used the solution?
Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Lead - Network and System Engineer at a non-tech company with 501-1,000 employees
Clean Air Solution can detect non-WiFi signals, change channel to avoid unwanted signals
Pros and Cons
- "This product has a Clean Air Solution, which means it can detect non-WiFi signals. It not only signals but it can also detect that what type of device it is coming from. And if it needs to change the channel in order to avoid that unwanted signal, it can do so and that way the client machine will have better performance."
- "If needs to provide more visibility. It can detect and do it, but as technicians we don't have a lot of visibility into seeing exactly what's happening. It doesn't give us a lot of log information for us to troubleshoot. They probably have additional software you need to purchase to get that kind of information. But I think not all companies can afford additional software to see those kinds of details. So if the wireless controller already had, built-in, those types of things for the technician or wireless engineer, it would be more attractive for the end-user."
What is our primary use case?
Primary use is for connecting staff and students' laptops, iPads, and Chromebooks.
How has it helped my organization?
Most of wireless controllers' features are similar, but what sets WLC, the Cisco wireless controller, apart is that it has an end-to-end solution, meaning that it's running off of Cisco switches, and a Cisco router. So all the platform, from routing to switching, is Cisco. Therefore, having a wireless controller, we can actually manage the quality of service seamlessly.
If we had chosen another product then it may not understand, or we may have to make it jump through hoops, to make it more seamless. Since across the platform, Cisco has an end-to-end solution, that sets it apart from the other vendors.
As far as the technology, pretty much everybody offers almost the same thing. It's just that they name it differently. Other than that they're the same. So the above is the reason we went with the Cisco.
Also, because I'm Cisco Certified as far routing, switching, etc., I understand their technology. So on top of it, that also helps. I don't have to actually reinvent the wheel to make it work. So it's a cost savings for the company, because they already hired somebody who understands Cisco products. It's a combination of those things, so we chose the Cisco wireless controller.
What is most valuable?
This product has a Clean Air Solution, which means it can detect non-WiFi signals. It not only signals but it can also detect that what type of device it is coming from. And if it needs to change the channel in order to avoid that unwanted signal, it can do so and that way the client machine will have better performance.
Also, we have also a test environment. Cisco offers a smaller version, between 25 and 50 access point controllers. It's $2000, very inexpensive. I have it in my test environment so I can do tests before I actually implement in production. That helps.
What needs improvement?
If needs to provide more visibility. It can detect and do it, but as technicians we don't have a lot of visibility into seeing exactly what's happening. It doesn't give us a lot of log information for us to troubleshoot. They probably have additional software you need to purchase to get that kind of information. But I think not all companies can afford additional software to see those kinds of details. So if the wireless controller already had, built-in, those types of things for the technician or wireless engineer, it would be more attractive for the end-user to use WLC, more than any other product.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It's very, very stable. We have hardly ever had any problems with it as far rebooting itself, or it couldn't handle the load it had, given how we initially we sized it. It hasn't caused any problems.
What do I think about the scalability of the solution?
We've had no issues with scalability. We initially started with two controllers; as far as a failover we used technology called N+1. But N+1 did not suit our environment because we have about 750 access points throughout the campus. E1 access point can only hold 500. If that ever happened, it would mean another 250 would be hanging out there. So we changed that to 1:1. We now have four controllers. Now we're able to handle up to 1,000 access points. So scalability wasn't a problem. And, if we have to have more we could still do it. So scalability is very seamless.
How are customer service and technical support?
I would give an A+ to tech support. It depends what kind of issue you have, they have different categories. They can remote in to view our screen and see what the problem is and can give us a recommendation and then we change it, if we think it's necessary. If it would be helpful for us then we do it, during off hours.
Which solution did I use previously and why did I switch?
I have always used Cisco. I have friends and colleagues who have used Aruba and other things. As I mentioned earlier, they're very similar as far the access points go. They have a similar technology, Clean Air, etc., they have it.
The only problem is, as I mentioned, they are not using Aruba switches or routers, etc. So when an issue arises they have to finger-point to a different vendor. So I try to avoid that kind of different vendor finger-pointing. If I can have the same vendor solution and it's stable and works well, why not use them that way. If there's any problem, it is one vendor, there is no finger-pointing.
How was the initial setup?
it's not really complex. If you're familiar with the technology you should be able to follow through with any of the wireless controllers or Cisco's. They're very intuitive. If you know the terminology you just have to follow through.
What's my experience with pricing, setup cost, and licensing?
As far as I know Cisco is very competitive, price-wise.
Talk to your third-party vendor. It all depends on the company size - how many employees, how big the building is. If it's wireless, and you have only 50 employees but you're using a large building floor, in that case you need many access points. But if you have 50 employees using two or three rooms, then you probably don't need it and it's going to be high density, so there is a different design. So you need to talk to a subject matter expert. Talk to them and design accordingly.
Which other solutions did I evaluate?
When I joined this company they already had a modular for 6509 switches. So from there I migrated to a 5508 Controller. So at the time it was much easier, since the company was already are using a Cisco wireless controller. It would have been much easier for migration to the 5508.
We did talk to Aruba about their solution and, I think, price-wise it was very similar and that's the reason we stayed with Cisco.
What other advice do I have?
I rate this Cisco solution an eight out of 10. To bring it up to a 10, as I mentioned earlier, you have to get a Cisco Prime in order to view signal strength and what's going on, which is an additional cost. You have to buy another product to manage WLC, so why not have Cisco Prime built into WLC so there is one product? That way you wouldn't need to have to buy additional software or licenses to manage WLC. It's basically: WLC manages access points, Prime manages WLC. So why not all under one umbrella, that way you don't have to jump through multiple pages to look and troubleshoot. If all is in one place it would be much easier.
If it's the first time you're implementing it, there is a different way of doing it. Now, I think, Cisco offers a different type of a wireless controller. It can be cloud-based, it can be on a switch module, or it can be just an appliance. So it's based on what your environment looks like and what kind of failover you want. Based on your needs, that's how you have to design.
Also, look into other products and evaluate them yourself. Have a demo on your site for Aruba or Cisco and see, regarding the high density, how many clients are connecting to one access point and where the breakpoint is, those kinds of things. Evaluate yourself and go with whatever makes sense for your company.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Manager at International School Of Dakar
Highly stable, scalable, and secure
Pros and Cons
- "The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are not as simple."
- "Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier."
What is our primary use case?
We use Cisco Wireless for networking in an education center.
What is most valuable?
The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are differentiation.
If you use the EAP for wireless security it is good. The only setback is the user has to have their own login, it is easy to do. If you make a user group for many students because they do not know the password. Having everyone use a group user account is not good. It is best for every student to have their own login. The connectivity will be better.
What needs improvement?
Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier. There are many things you can do with the dashboards. With Cisco Wireless if you have to manage the switches, backbone, or update the controllers you have to have someone with Cisco certification or know someone who can support you with the management of the solution. I have colleagues that have difficulties when I am away making changes to the Cisco Wireless devices and this is one of the reasons we are switching this solution to Cisco Meraki.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 14 years.
What do I think about the stability of the solution?
The solution is stable. However, I had some issues last month with older Cisco wireless solutions. The certificates for some access points had expired and did not want to connect to the WLC.
Finally, I found a solution and got them all to work fine.
Why did I say it is stable. Since, we had installed it from 2009 until 2020 we had no major problem.
We started with a single SSID then with 2 SSIDs then we went up to 4 SSIDs. All 3 used authentication with a radius server. The fourth was managed by the WLC as Guest wifi.
This situation had to be foreseen because Cisco had announced on June 30, 2016 the dates of discontinuation and end of life of the range of our access points. The end date of routine failure analysis and new service provision had been declared on December 29, 2017.
It took 4 years later to face this certification problem.
Our network system of Cisco was really user-friendly:
-With printing with google cloud before it is stopped.
Our new MYQ system is too
- With our IP phone system
- With all practices (Windows, Mac, Tablets, phones and chromebooks)
- With our accounting system.
We really say Alhamdoulila.
What do I think about the scalability of the solution?
The solution has good coverage and people can have access quickly.
We have approximately 700 students with Chromebooks connecting to the network.
How are customer service and support?
I have not used technical support but if you want technical support it costs money.
Which solution did I use previously and why did I switch?
I have used HPE and Apple wireless solutions previously.
How was the initial setup?
The installation of the solution is easy but it might not be for others. I have used the solution for a long time.
What's my experience with pricing, setup cost, and licensing?
Cisco Wireless solutions should have a price reduction for educations centers. Education centers are there to help people grow and there are not large budgets. The solution tends to be expensive and it can cause difficulties when purchasing them here in Africa.
Which other solutions did I evaluate?
I have evaluated other solutions, like Aruba through my nephew. This is the system he used at university in the US.
What other advice do I have?
I would recommend this solution to anyone, Cisco is the best. We are migrating to Cisco Meraki next week.
I rate Cisco Wireless a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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