We use this solution to provide network access and to manages wireless network devices.
Department Leader: Project Leadership Production Compact at SKODA AUTO a.s.
Scalable, good support, but could be more stable
Pros and Cons
- "The LAN network conductivity is good."
- "The solution is stable but it could be improved. However, this could be because there are not enough APs."
What is our primary use case?
What is most valuable?
The LAN network conductivity is good.
For how long have I used the solution?
I have been using this solution for approximately two years.
What do I think about the stability of the solution?
The solution is stable but it could be improved. However, this could be because there are not enough APs.
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Cisco Wireless
November 2024
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What do I think about the scalability of the solution?
The solution is scalable and we have 1,000 users using this solution in my organization.
How are customer service and support?
The support is good.
What about the implementation team?
The implementation and maintenance are done by our five-person technical team.
What other advice do I have?
I would recommend this solution to others.
I rate Cisco Wireless seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief of Systems at a mining and metals company with 5,001-10,000 employees
Reliable security, easy device install, and expandable infrastructure
Pros and Cons
- "Some of the valuable features of this solution are security, the controller is simple to configure, devices are easy to install, and we use the software to administrate all the APs."
- "The integration with our CM and other technologies could improve this solution."
What is our primary use case?
We use this solution in our enterprise offices where some access points are installed.
What is most valuable?
Some of the valuable features of this solution are security, the controller is simple to configure, devices are easy to install, and we use the software to administrate all the APs.
What needs improvement?
The integration with our CM and other technologies could improve this solution. If it could detect other networks better, when it comes to security, and have the ability to mark or block the suspicious activity when known would be a benefit and should be in an upcoming release.
For how long have I used the solution?
I have been using the solution for 10 years.
What do I think about the stability of the solution?
There are a few issues initially with the stability but they were resolved quickly by Cisco.
What do I think about the scalability of the solution?
The solution is scalable, it is easy to grow the infrastructure. We have approximately 10,000 uses using the solution.
How are customer service and technical support?
The technical support is very quick in responding to our issues and returning a solution. Additionally, customer service was good, they provided us with some training on the solution.
Which solution did I use previously and why did I switch?
We used HP products before we switched to Cisco. The reason we switched was that this solution was more secure, the price was better, it was easier to implement, and the integration with our infrastructure from LAN and WAN was superior.
How was the initial setup?
The installation is easy.
What about the implementation team?
We did not have any problem with the implementation of the solution it is straightforward. It took approximately one week. We do implementation ourselves but sometimes we use an integrator. We have approximately three engineers doing the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of this solution is a little more than competitors.
Which other solutions did I evaluate?
We did evaluate Aruba, which is from HP, before choosing this solution. The main reason why Cisco is better is the security model. They are easy to configure and have better technology. However, they are not as cheap a solution compared to others. We are currently evaluating Cisco ISE and are using the demo.
What other advice do I have?
When we are opening up a new location we are going to continue using the solution. This solution is standard with our organization. Even though Cisco tends to be more costly than other solutions you get more than you pay for.
I rate Cisco Wireless a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Wireless
November 2024
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
Director Of Information Communication Technology at Dire dawa University
Provides an excellent firewall and is easy to set up
Pros and Cons
- "I'm very satisfied with Cisco's technical support."
- "This solution is very expensive, which means we often have to go for cheaper options instead."
What is our primary use case?
I mainly use Cisco Wireless for the core switch and access switch, the router, the firewall, and the access point.
What is most valuable?
The most valuable feature is the firewall.
What needs improvement?
This solution is very expensive, which means we often have to go for cheaper options instead.
For how long have I used the solution?
I've been working with this solution for twenty-two years.
What do I think about the stability of the solution?
This solution is very stable, we don't have any problems with it.
What do I think about the scalability of the solution?
We've had no problems with scalability - the intra-network is about 20 gigabytes on our campus without any issues.
How are customer service and support?
I'm very satisfied with Cisco's technical support.
How was the initial setup?
The initial setup was very, very simple and took three months and three weeks for the whole campus.
What about the implementation team?
We used Jimma University as a consultant and had a good experience with them.
What other advice do I have?
Because of Cisco's expense, we also use Huawei and Ruckus devices, and the interoperability between these three vendors is good. I would give this solution a score of ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Consultant at BT - British Telecom
Great stability and scalability; lacks sufficient security features
Pros and Cons
- "Stable and scalable with good technical support."
- "Requires a firewall body to improve security."
What is our primary use case?
I'm a senior technical consultant and we are service providers.
What is most valuable?
Cisco Wireless is scalable and very stable. They offer good technical support.
What needs improvement?
I'd like to have better voice security. What they offer now is not good enough to protect us from an attack or a hacker. The solution requires a firewall body inside a wireless controller so that we can define a few more things and prevent attacks.
For how long have I used the solution?
I've been using this product for 12 years.
What do I think about the stability of the solution?
The stability of this product is good.
What do I think about the scalability of the solution?
Scalability is good with Cisco Wireless - we have close to 500 users at just one of our sites and no problems.
How are customer service and technical support?
Technical support could be improved but it's fair and they do a reasonably good job supporting us when we have issues.
Which other solutions did I evaluate?
All solutions in this market are more or less the same, it's just that Cisco is less cost-effective which is why we're currently testing HP. I've also worked on Aruba Access Points and HP switching systems and find them easier to configure and manage, while still providing good performance.
What other advice do I have?
People need to be aware that everything is going wireless in the next couple of years and it's a good idea to move to wireless now so that there's a familiarity with how it all works.
I rate this solution a seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Network Engineer at a energy/utilities company with 10,001+ employees
Reliable, beneficial FlexConnect, and, good overall functionality
Pros and Cons
- "Some of the features I find valuable are the FlexConnect and overall it is a good global solution."
- "Before deploying a wireless solution, you have to read and plan every role, every windows system, put in your access point, and then make the audit. This solution is not the best one to do this. We use another solution that is called Eko. In the future, if this solution could have better auditing capabilities it would be better."
What is our primary use case?
We use the solution for laptops, smartphones, and for both intranet and internet communication.
What is most valuable?
Some of the features I find valuable are the FlexConnect and overall it is a good global solution.
What needs improvement?
Before deploying a wireless solution, you have to read and plan every role, every windows system, put in your access point, and then make the audit. This solution is not the best one to do this. We use another solution that is called Eko. In the future, if this solution could have better auditing capabilities it would be better.
For how long have I used the solution?
I have been using the solution for eight years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have added some access points for conductivity which have integrated well and have been fine scalability-wise, we have not done other types of scaling. Our whole company is using this solution.
How was the initial setup?
You can have a setup that is simple but my company is big, with a lot of regulations to adhere to. I would say out we had a difficult installation but this is not directly related to the solution but more related to the policy of our company.
What other advice do I have?
I would recommend others to use this solution.
I rate Cisco Wireless an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.
Stable and secure with good throughput and performance, managed from a single pane of glass
What is our primary use case?
We are implementing Cisco Wireless in various environments including hospitality (controller-based deployment along with room AP in 90+ room property), and corporate (both standalone and controller-based).
The wireless system has been integrated into the hotspot for guest access and enterprise authentication has been used for the employees. For authentication, both the inbuilt database and integration to FreeRADIUS has been used. We have also used AD in the corporate environment for authentication. The controller has been deployed in HA.
How has it helped my organization?
It has helped to provide mobility with committed throughput and performance.
Additionally, Cisco wireless solutions are very stable. This, with its rugged nature, has helped for overall efficiencies in information processing and daily operations.
It has enhanced the security of the enterprise and has given single-pane visibility for network monitoring.
It has provided excellent mobility and load balancing of the wireless endpoints to various APs, based on the built-in algorithms, both in 2.4 GHz and 5.8 GHz.
What is most valuable?
The most valuable features are the controller, single pane for the configuration, as well as the operation and monitoring of the wireless system.
Other important features are the detection of the rough AP, programmable API, network analytics, and the RF planning tool.
The product is very stable. The infrastructure is scalable and very durable.
With excellent support from the Cisco support team, this solution can be deployed in no time.
It is easy to troubleshoot and zone-based profiling is another excellent feature. Auto power calibration between AP sensing the environment is also a valuable feature.
What needs improvement?
The regulatory domain seems to be hardcoded into the system and we need a simple way to change it in wireless APs.
Power level improvements and increased antenna dBi are needed when compared to other competitor vendors like Ruckus and HP Aruba.
The product pricing should be competitive compared to other vendors, as many products are coming up with good features like Cambium, Edge, and Core.
The controller pricing is high compared to other vendors like Ruckus. Pricing should be lowered to target the SMB market, where many other vendors have dominance.
For how long have I used the solution?
We have been using Cisco Wireless for 10 years.
What do I think about the stability of the solution?
The stability is excellent.
What do I think about the scalability of the solution?
Cisco Wireless is very much Scalable, based on the forecast you have and the controller you choose. It's just about adding the license.
How are customer service and technical support?
The technical support is excellent.
Which solution did I use previously and why did I switch?
We have been using other products like Cambium, Ruckus, and HP. Before we implement Cisco, we had read a lot of reviews of its stability and durability, and indeed, it was true.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
The installation team was highly skilled and certified.
What was our ROI?
The ROI is excellent.
What's my experience with pricing, setup cost, and licensing?
The pricing depends on the requirement, so proper planning and an RF analysis help to properly size the solution and get the best pricing.
Which other solutions did I evaluate?
We previously evaluated Cambium and Rukus.
What other advice do I have?
My advice is that this product should be the first choice to adopt when deploying a wireless solution. If cost is a factor then proper sizing will help to reduce it.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: we are system integrator and cisco partner.
Cisco Network Engineer at a pharma/biotech company with 1,001-5,000 employees
It works, but it is complex and expensive
Pros and Cons
- "It is good, and it works."
- "It requires a few tweaks in order to stabilize it. Its portal is complex. Cisco solutions are complex in general."
What is our primary use case?
We use it for users within the company. We have a separate network for them. We have another network for outside people.
What is most valuable?
It is good, and it works.
What needs improvement?
It requires a few tweaks in order to stabilize it. Its portal is complex. Cisco solutions are complex in general.
For how long have I used the solution?
I have been using Cisco Wireless for about ten years.
What do I think about the stability of the solution?
We have to do a few tweaks in order to stabilize it. We have tweaked its configuration through their support center, and we even got a third-party vendor out here to kind of take a look at it, which improved it a little but not a hundred percent. We have several users who get dropped from the Wi-Fi every once in a while. APs also don't typically work. They just stop working. We have to reboot them, and they magically work.
With all the testing that we have done with Aruba for the last six to seven months, we have not had this problem. This is one of the key points why we are switching over.
What do I think about the scalability of the solution?
It is scalable. Pre pandemic, we probably had about 1,100 people. Post pandemic, we probably have a quarter of that because most people work from home now.
How are customer service and technical support?
They have been supportive. We have opened tickets, and we got decent support. They are still not perfect in their support.
It does take time to get through to them unless it is a down situation, which we really never had. Wireless is not a major asset when it comes to the network because most people are tethered into the local area network. It sometimes takes an hour or two for the tickets to get assigned. We have also opened support tickets with Aruba, and the ticket gets assigned and resolved within ten minutes. Aruba's technical support is definitely more responsive.
How was the initial setup?
I wasn't here when they installed it, but I'm sure it was complex.
What's my experience with pricing, setup cost, and licensing?
Cost is one of the reasons why we are switching to Aruba. Aruba is significantly lower than Cisco in price.
We do the licensing on a three-year basis. Cisco makes licensing very difficult.
What other advice do I have?
I would recommend Cisco Wireless based on the needs. You probably need a certification in order to run it effectively. If you are going to do it, do it, but just be aware of the complexity of their solutions. It is good, and it works. It is not a bad product, but they make licensing very difficult. It also takes a little while to get hold of somebody in technical support as compared to other vendors.
We are going to swap Cisco Wireless with the Aruba platform because of better stability, price, and technical support.
I would rate Cisco Wireless a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Infrastructure Architect at Plexus Corp.
Works reliably but the licensing is expensive
Pros and Cons
- "Wireless access has enabled users to be mobile and as a result, more productive."
- "The new licensing has no added value and seems to be Cisco's effort to take advantage of customers."
What is our primary use case?
Our primary use case for this solution is the provision of standard wireless access.
How has it helped my organization?
Service delivery is critical in our organization. Wireless access has enabled users to be mobile and as a result, more productive.
What is most valuable?
The most important feature for us is the standard service delivery. Once configured correctly, it is 95% reliable.
What needs improvement?
The cost model is expensive. The new licensing has no added value and seems to be Cisco's effort to take advantage of customers.
For how long have I used the solution?
More than ten years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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