I like many of the features that Cisco Wireless has to offer.
IT Architect at a manufacturing company with 10,001+ employees
Feature-rich, reasonably-priced, and the technical support is fine
Pros and Cons
- "I like many of the features that Cisco Wireless has to offer."
- "Code stability is something that needs to be improved."
What is most valuable?
What needs improvement?
Code stability is something that needs to be improved.
For how long have I used the solution?
I have been working with Cisco Wireless for 10 years.
How are customer service and support?
The technical support is fine.
Buyer's Guide
Cisco Wireless
April 2025

Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
What's my experience with pricing, setup cost, and licensing?
The price of this product is reasonable.
What other advice do I have?
My advice for anybody who is implementing Cisco Wireless is that they need to know the products. There are a lot of features that you can turn on and off, so they need to know the product itself. It's not as simple as it seems.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Network Engineer at Saudi Customs
Easy to configure and use, and scales well to our requirements
Pros and Cons
- "I find this solution easy to configure and use."
- "There should be an option for a wireless bridge that can be used to join two access points."
What is our primary use case?
The primary use case is providing network coverage to mobile devices in our company.
What is most valuable?
I find this solution easy to configure and use.
What needs improvement?
The coverage should be better.
There should be an option for a wireless bridge that can be used to join two access points.
Technical support takes too long and is something that should be improved.
It would be helpful if Cisco Wireless supported the Internet of Things (IoT).
For how long have I used the solution?
I have been using Cisco Wireless for about five years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
Cisco Wireless is scalable, and we have more than 10,000 people on-premises who are connected to the cloud using it.
How are customer service and technical support?
We have had problems with Cisco's technical support, so I would only rate them a five out of ten. They take too long to respond and also too long to resolve the issue.
Which solution did I use previously and why did I switch?
We are also using Huawei wireless.
How was the initial setup?
For somebody who knows about the configuration beforehand, the initial setup is easy. I can be set up an configured in half an hour.
What other advice do I have?
The suitability of this product depends on the environment and the requirements, as every place has its own circumstances. Generally, I recommend this product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Wireless
April 2025

Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
System Engineer at a mining and metals company with 10,001+ employees
Supports real-time applications such as VoIP and Video Conferencing over wireless
Pros and Cons
- "It can provide support for real-time applications, such as VoIP and Video Conferencing over wireless infrastructure."
- "The bind configuration between a physical port and an IP address is missing."
What is most valuable?
Mobility device support. It can provide support for real-time applications, such as VoIP and Video Conferencing over wireless infrastructure.
How has it helped my organization?
For industrial IT (sensors, programmed logical controllers, trains, ports, mines) and IT for offices, we can support real-time information, reducing risk for people, speeding up time to market and giving real-time access to information and communications.
What needs improvement?
This is a good product but some basic configurations were missed such as:
- The bind configuration between a physical port and an IP address
- Health check for authentication/authorization server.
For how long have I used the solution?
Three years.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Seven out of 10. They are slow to answer.
Which solution did I use previously and why did I switch?
Yes. We switched due to company decisions.
How was the initial setup?
Complex. The solution works for beginners with basic implementations.
What's my experience with pricing, setup cost, and licensing?
It is an expensive solution.
Which other solutions did I evaluate?
Yes, Aerohive and Aruba.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Used for wireless connection and provides good reliability
Pros and Cons
- "The most valuable feature of the solution is reliability."
- "The solution could be cheaper and have a better web interface."
What is our primary use case?
We use Cisco Wireless for wireless connection.
What is most valuable?
The most valuable feature of the solution is reliability.
What needs improvement?
The solution could be cheaper and have a better web interface.
For how long have I used the solution?
I have been using Cisco Wireless for ten years.
What do I think about the stability of the solution?
I rate the solution ten out of ten for stability.
What do I think about the scalability of the solution?
I rate the solution a nine out of ten for scalability.
How are customer service and support?
The solution’s technical support is average.
How was the initial setup?
The solution’s initial setup is complex, and an average user will not be able to do it. You need to know the command line to deploy Cisco Wireless.
What's my experience with pricing, setup cost, and licensing?
Users have to pay a yearly licensing fee for Cisco Wireless.
What other advice do I have?
The solution can be deployed both on-premises and on the cloud. You need to be very technical to deploy and maintain the solution. I would recommend the solution to other users.
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a energy/utilities company with 10,001+ employees
Reliable, beneficial FlexConnect, and, good overall functionality
Pros and Cons
- "Some of the features I find valuable are the FlexConnect and overall it is a good global solution."
- "Before deploying a wireless solution, you have to read and plan every role, every windows system, put in your access point, and then make the audit. This solution is not the best one to do this. We use another solution that is called Eko. In the future, if this solution could have better auditing capabilities it would be better."
What is our primary use case?
We use the solution for laptops, smartphones, and for both intranet and internet communication.
What is most valuable?
Some of the features I find valuable are the FlexConnect and overall it is a good global solution.
What needs improvement?
Before deploying a wireless solution, you have to read and plan every role, every windows system, put in your access point, and then make the audit. This solution is not the best one to do this. We use another solution that is called Eko. In the future, if this solution could have better auditing capabilities it would be better.
For how long have I used the solution?
I have been using the solution for eight years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have added some access points for conductivity which have integrated well and have been fine scalability-wise, we have not done other types of scaling. Our whole company is using this solution.
How was the initial setup?
You can have a setup that is simple but my company is big, with a lot of regulations to adhere to. I would say out we had a difficult installation but this is not directly related to the solution but more related to the policy of our company.
What other advice do I have?
I would recommend others to use this solution.
I rate Cisco Wireless an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Operations Manager at a tech services company with 51-200 employees
An easy-to-use solution with valuable FlexConnect feature and great support
Pros and Cons
- "The FlexConnect feature is the most valuable."
- "It would be great if it is compatible with other products."
What is most valuable?
The FlexConnect feature is the most valuable.
What needs improvement?
It would be great if it is compatible with other products.
For how long have I used the solution?
I have been using this solution for almost six years.
What do I think about the stability of the solution?
Until now, it has been stable in spite of some upgrades.
What do I think about the scalability of the solution?
It is scalable. Our clients are large companies.
How are customer service and technical support?
Their technical support is great.
Which solution did I use previously and why did I switch?
We worked with Cisco Prime and Cisco Controller.
How was the initial setup?
The initial setup was quite straightforward.
What other advice do I have?
It is quite simple. Even if you are not a wireless network expert, you will be able to use it by doing some research. It is not difficult or super complex.
I would rate Cisco Wireless a nine out of ten. I am satisfied with this solution.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
IT Admin at a tech services company with 501-1,000 employees
Coming from another network vendor background I was surprised at how easy the controller was to configure.
What is most valuable?
A couple of features stood out: the most important feature was the ease of installation. Coming from another network vendor background I was surprised at how easy the controller was to configure. The ability to build policies based on device and application type is very powerful. The controller has a built in best practice analysis engine that will not only give your setup a best practice score, but also automatically change settings to increase the score. The controller automatically implements advanced Cisco wireless features like Cisco clean air, coverage hole detection, client load balancing and band steering amongst other things.
How has it helped my organization?
Business systems reach was significantly increased through extensive wireless coverage throughout the entire company head office building (5 stories). The technology also enabled the client business to safely provide internet access to guests, through the Cisco lobby administrator portal, which the receptionist manages without intervention from the IT department.
What needs improvement?
Rack mount brackets must be automatically included in the cost. Aesthetically the 2504 chassis has room for improvement. Product is not the cheapest on the market, can be more competitively priced.
For how long have I used the solution?
This solution has been running for a year. We have dual Cisco 2504 wireless controllers for high availability (software version 8.1.102.0). Managing 40x 1702 Cisco wireless access points.
What was my experience with deployment of the solution?
The issue we encountered was enabling radius authentication for the employee wireless network. Most of the issue was Windows server related though.
What do I think about the stability of the solution?
The two controllers running side by side was extensively tested by die client: during production the primary controller was unplugged and within a few seconds the access points registered to the secondary controller. The client even went as far as unplugging various access points to test if the coverage hole detection worked, and was not disappointed. There was never a need to restart the controllers or any of the access points.
What do I think about the scalability of the solution?
The project was sufficiently scoped from the beginning which prevented any scalability problems.
How are customer service and technical support?
Customer Service:
Good.
Technical Support:Good, provided there is a maintenance contract in place.
Which solution did I use previously and why did I switch?
The previous solution consisted of a wireless controller and 15 access points. There was a lot of labour hours that had to be wasted on fine tuning the wireless settings, the wireless network just did not meet the clients expectations. The issues were escalated to the distributor and the vendor directly, which made resources available on site but still took days to get stable.
How was the initial setup?
Very straightforward. The new software version introduced a wizard which guides you through most of the initial configurations in a few simple steps.
What about the implementation team?
Working as a solutions architect for an IT service provider I did the scoping and implementation for the client.
What's my experience with pricing, setup cost, and licensing?
The pricing on the Cisco devices can seem high, but compare apples with apples and it will become clear that Cisco is not that expensive. The controllers need to have licenses for the access points that it manages, so plan ahead and have enough licenses ready for the amount of access points in the environment.
Which other solutions did I evaluate?
- HP MSM 720 wireless controller.
- Aruba instant access points with built in controllers
What other advice do I have?
The underlying wired infrastructure is important, make sure it has enough capacity so avoid causing bottlenecks on the wireless network. If possible keep the network on a specific vendor for ease of management and support.
Disclosure: My company has a business relationship with this vendor other than being a customer: W'ere partners with Cisco.
Presales Consultant - Enterprise Networks at Cubit technologies LLC
Robust software, highly reliable, and excellent support
Pros and Cons
- "Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent."
- "Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements."
What is our primary use case?
We use Cisco Wireless for mobile WiFi connectivity to the end-users. It provides mobile device connectivity. They don't need any LAN connectivity to access the network. They can connect any mobile device or wireless device to access the network.
What is most valuable?
Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent.
What needs improvement?
Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 17 years.
What do I think about the stability of the solution?
Cisco Wireless solutions are highly reliable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Cisco technical support is excellent. Cisco is well known for its superior support.
How was the initial setup?
I'm taking care of the Cisco Wireless designs. I'm not into the implementation right now. I work designing suitable solutions for our customers. I provide consultancy to our customers and design the solution based on the customer's requirements. I used to work on the implementation, but for the last six years, I'm not into this field of implementation.
What's my experience with pricing, setup cost, and licensing?
Pricing is a little higher for Cisco Wireless than all other vendors. Cisco should work on improving the pricing because there are some other vendors out there in the market which may have the same features or equivalent features that Cisco has at a lesser price.
What other advice do I have?
Cisco Wireless has a large portfolio and is used in many places, such as school campuses. They have many types of deployments, such as on the cloud. Most of the features are available and they're supporting the latest technology.
I rate Cisco Wireless a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

Buyer's Guide
Download our free Cisco Wireless Report and get advice and tips from experienced pros
sharing their opinions.
Updated: April 2025
Product Categories
Wireless LANPopular Comparisons
Aruba Wireless
Juniper Mist Wireless Access Points
Ruckus Wireless
Cisco Meraki Wireless LAN
Ubiquiti WLAN
Huawei Wireless
Mist AI and Cloud
Omada Access Points
D-Link Wireless
Fortinet FortiWLM
Aruba Instant
Fortinet FortiAP
ExtremeWireless
NETGEAR Insight Access Points
Aruba Instant On Access Points
Buyer's Guide
Download our free Cisco Wireless Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Can Cisco Meraki and Cisco Wireless work in the same environment?
- Cisco Wireless Aironet 3802i vs. ALE OmniAccess Stellar AP1230. Which one is the best for the industry?
- Which wireless controller has maximum client connectivity and high throughput?
- What Is The Biggest Difference Between Aruba And Cisco Wireless?
- What is the biggest difference between Cisco Wireless and Ruckus Wireless?
- What are the biggest differences between Ruckus Wireless, Aruba Wireless, and Cisco Wireless?
- Which is better - Ruckus Wireless or Cisco Wireless?
- Which is better - Cisco Wireless or Cisco Meraki Wireless LAN?
- How does Cisco Wireless compare with Aruba Wireless?
- Does Cisco wireless access points support LDAP/AD authentication?