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reviewer1069050 - PeerSpot reviewer
Marketing Officer at a wholesaler/distributor with 1,001-5,000 employees
Real User
It's quite convenient for mobile and laptop access, but the Room Kit could use some improvement
Pros and Cons
  • "Cisco Wireless is quite convenient for mobile and laptop access."
  • "We use a Cisco product called Room Kit for meetings. It would be nice if Cisco could improve that. I would also like a cloud solution."

What is most valuable?

Cisco Wireless is quite convenient for mobile and laptop access. 

What needs improvement?

We use a Cisco product called Room Kit for meetings. It would be nice if Cisco could improve that. I would also like a cloud solution.

For how long have I used the solution?

I've been using Cisco for about three years, but I've worked with Ruckus and other wireless solutions for about five. 

What do I think about the stability of the solution?

Cisco stability is okay. We call support when we have downtime.

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Cisco Wireless
January 2025
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What do I think about the scalability of the solution?

Our company has no more than 500 users, so scalability isn't an issue for us.

How are customer service and support?

Cisco support is quite good. I can contact them, and they'll reply.

How was the initial setup?

The initial setup on the first level was straightforward, but the second-level setup was complex.

What about the implementation team?

We had help from a Cisco reseller. 

What other advice do I have?

I rate Cisco Wireless six out of 10. My advice to people implementing Cisco Wireless is to find the right reseller. Find one who can deliver the service you need. That's the most important thing because we might not know the product, so we need support from time to time.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1678209 - PeerSpot reviewer
IT Manager at a computer software company with 201-500 employees
Real User
Reliable, scalable, and easy to install
Pros and Cons
  • "Cisco Wireless solutions are easy to use."
  • "In the future, I would like to have Cisco add video documentation on configuring and overall learning of how to use the solutions. For example, in such areas as, security, authentication, and load balancing."

What is our primary use case?

I use Cisco Wireless for wired and wireless networking.

What is most valuable?

Cisco Wireless solutions are easy to use.

What needs improvement?

In the future, I would like to have Cisco add video documentation on configuring and overall learning of how to use the solutions. For example, in such areas as, security, authentication, and load balancing.

For how long have I used the solution?

I have been using Cisco Wireless within the past 12 months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Cisco Wireless scalability is good.

We have approximately 500 people using this solution in my organization.

We have plans to expand the use of this solution in the future.

How are customer service and technical support?

I have not used Cisco's technical support but I have contacted the distributor for assistance.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Wireless is expensive and there is an additional cost for support.

What other advice do I have?

I rate Cisco Wireless a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Wireless
January 2025
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,683 professionals have used our research since 2012.
reviewer1439676 - PeerSpot reviewer
System Administrator at a manufacturing company with 10,001+ employees
Real User
Reliable, easy to install, and has a good signal range
Pros and Cons
  • "The most valuable features are that it is easy to install and the range is good."
  • "The price should be reduced. It should be cheaper."

What is our primary use case?

We have twenty switches in our corporate office.

What is most valuable?

The most valuable features are that it is easy to install and the range is good.

What needs improvement?

The price should be reduced. It should be cheaper.

For how long have I used the solution?

I have been using this solution for five years.

We have upgraded to the newest version.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

We have close to 600 users in our organization who are using this solutoin.

How are customer service and technical support?

I do not have experience with technical support. We have not had to contact them.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution.

How was the initial setup?

It's easy to install. 

It can take 15 to 20 minutes to complete the installation.

What about the implementation team?

I completed the installation myself.

We have a team of three to maintain this product.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product.

What other advice do I have?

We plan to continue our usage of this product and I would recommend it to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Manager ICT at Fauji Foods Limited
Real User
Their manageability is very good

What is our primary use case?

I have Cisco routers, switches, firewalls and wireless access points installed on my corporate network.

How has it helped my organization?

They are good, but my observation is that their signal strength and range is not that good. But their manageability is very good.

What is most valuable?

Manageability.

What needs improvement?

Signal strength and range.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Operation Manager at ATG Systems
Real User
Has easy digital effects, it's easy to use, and has good stability but their technical support can take too long to resolve issues
Pros and Cons
  • "Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use."
  • "One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved."

What is our primary use case?

Most of our clients are in the office or on campus and they don't like to use cables so they use Wireless. We are partners with Cisco and our customers ask us which kind of product to use, we also have access to Cisco Advisor so we advise our clients to use Cisco Wireless. 

How has it helped my organization?

We also use a Cisco AP in our office and it is more secure than other devices so the accretion system is stronger than others.

What is most valuable?

Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use. 

What needs improvement?

One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. We can easily upgrade. We have around fifty users and we require two engineers for maintenance. It's used on a daily basis.

Our clients on the university campus have a plan to increase their users.

How are customer service and technical support?

Their technical support is okay. It depends on the issue that you're experiencing. Sometimes they take too long. 

How was the initial setup?

The initial setup is not complex. 

Which other solutions did I evaluate?

We also looked at Rocket Software. 

What other advice do I have?

I would advise someone considering this product to use it. 

I would rate this solution an eight out of ten because it has easy digital effects, it's easy to use and, has good stability. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user572145 - PeerSpot reviewer
Manager Corporate IT at a retailer with 1,001-5,000 employees
Vendor
Provides good coverage and the stability is the best part of the solution
Pros and Cons
  • "The most valuable feature is the coverage."
  • "The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point."

What is our primary use case?

The primary use is for wireless connectivity.

What is most valuable?

The most valuable feature is the coverage. Also, the management provides the most important security features in these devices.

What needs improvement?

The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We have not run into any issues related to stability.

How is customer service and technical support?

Technical support has been very good.

How was the initial setup?

We feel that it's complex in terms of manageability. You require a skilled person to handle it.

What was our ROI?

The ROI is good because the stability is so good from Cisco.

What's my experience with pricing, setup cost, and licensing?

I feel the product's pricing is a good value.

Which other solutions did I evaluate?

We did not evaluate anything else because Cisco is a brand name for networking devices.

What other advice do I have?

When implementing this solution, you require the right partner to be in place to support it, that is the first requirement.

I would rate this solution at nine out of 10. The best part of the solution is the stability. Also, the easy usage of the switches They are automatically switched on and get their configuration. I don't need any technical person to look at it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user524856 - PeerSpot reviewer
Network Enginer with 1,001-5,000 employees
Vendor
Identity PSK helps save SSIDs but software quality for Aironet Series APs needs work
Pros and Cons
  • "Identity PSK helps save SSIDs."
  • "The software quality could be improved, in particular for the new Cisco Aironet Series 2800/3800 Access Point which is pretty Linux-based."

What is most valuable?

Identity PSK helps save SSIDs.

What needs improvement?

The software quality could be improved, in particular for the new Cisco Aironet Series 2800/3800 Access Point which is pretty Linux-based.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have encountered issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Tech support could be improved. It really depends on the TAC engineer you happen to have on the phone.

Which solution did I use previously and why did I switch?

Previously we used Cisco WiSM and then WiSM2.

How was the initial setup?

The initial setup was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

Never pay the full GPL price.

Which other solutions did I evaluate?

Extreme Networks, HPE, Huawei.

What other advice do I have?

This is still a reliable and useful product but other vendors are catching up.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of IT Network Division at Panorinformatika
Real User
Very flexible and can solve complex issues
Pros and Cons
  • "This is a very stable solution that solves complex issues."
  • "An expensive solution that small companies cannot afford."

What is our primary use case?

The primary use case for our customers is having a product that provides a solution to complex problems. We have more than 100 customers using Cisco Wireless. 

What is most valuable?

Being able to solve the complex issues of our customers with a stable solution is very valuable. The fact that it is also very flexible adds to the value. 

What needs improvement?

One of the issues with Cisco, particularly for smaller companies, is the cost. A small company can't afford to pay the price of a Cisco product. The price is a very important factor for our customers. 

For how long have I used the solution?

I've been using this solution for about two years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

This solution is scalable. 

How are customer service and technical support?

We receive great technical support from Cisco. 

How was the initial setup?

The initial setup was relatively straightforward, although it took a little longer than expected. We have one person who deals with the maintenance and any issues that arise. 

What's my experience with pricing, setup cost, and licensing?

I believe licensing is paid on a monthly basis. 

What other advice do I have?

This is a great product and despite the high cost, I rate it a 10 out of 10 for performance. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
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Updated: January 2025
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Buyer's Guide
Download our free Cisco Wireless Report and get advice and tips from experienced pros sharing their opinions.