I have Cisco routers, switches, firewalls and wireless access points installed on my corporate network.
Assistant Manager ICT at Fauji Foods Limited
Their manageability is very good
What is our primary use case?
How has it helped my organization?
They are good, but my observation is that their signal strength and range is not that good. But their manageability is very good.
What is most valuable?
Manageability.
What needs improvement?
Signal strength and range.
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Cisco Wireless
March 2025

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For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Operation Manager at ATG Systems
Has easy digital effects, it's easy to use, and has good stability but their technical support can take too long to resolve issues
Pros and Cons
- "Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use."
- "One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved."
What is our primary use case?
Most of our clients are in the office or on campus and they don't like to use cables so they use Wireless. We are partners with Cisco and our customers ask us which kind of product to use, we also have access to Cisco Advisor so we advise our clients to use Cisco Wireless.
How has it helped my organization?
We also use a Cisco AP in our office and it is more secure than other devices so the accretion system is stronger than others.
What is most valuable?
Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use.
What needs improvement?
One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We can easily upgrade. We have around fifty users and we require two engineers for maintenance. It's used on a daily basis.
Our clients on the university campus have a plan to increase their users.
How are customer service and technical support?
Their technical support is okay. It depends on the issue that you're experiencing. Sometimes they take too long.
How was the initial setup?
The initial setup is not complex.
Which other solutions did I evaluate?
We also looked at Rocket Software.
What other advice do I have?
I would advise someone considering this product to use it.
I would rate this solution an eight out of ten because it has easy digital effects, it's easy to use and, has good stability.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Buyer's Guide
Cisco Wireless
March 2025

Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Manager Corporate IT at a retailer with 1,001-5,000 employees
Provides good coverage and the stability is the best part of the solution
Pros and Cons
- "The most valuable feature is the coverage."
- "The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point."
What is our primary use case?
The primary use is for wireless connectivity.
What is most valuable?
The most valuable feature is the coverage. Also, the management provides the most important security features in these devices.
What needs improvement?
The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
We have not run into any issues related to stability.
How is customer service and technical support?
Technical support has been very good.
How was the initial setup?
We feel that it's complex in terms of manageability. You require a skilled person to handle it.
What was our ROI?
The ROI is good because the stability is so good from Cisco.
What's my experience with pricing, setup cost, and licensing?
I feel the product's pricing is a good value.
Which other solutions did I evaluate?
We did not evaluate anything else because Cisco is a brand name for networking devices.
What other advice do I have?
When implementing this solution, you require the right partner to be in place to support it, that is the first requirement.
I would rate this solution at nine out of 10. The best part of the solution is the stability. Also, the easy usage of the switches They are automatically switched on and get their configuration. I don't need any technical person to look at it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Enginer with 1,001-5,000 employees
Identity PSK helps save SSIDs but software quality for Aironet Series APs needs work
Pros and Cons
- "Identity PSK helps save SSIDs."
- "The software quality could be improved, in particular for the new Cisco Aironet Series 2800/3800 Access Point which is pretty Linux-based."
What is most valuable?
Identity PSK helps save SSIDs.
What needs improvement?
The software quality could be improved, in particular for the new Cisco Aironet Series 2800/3800 Access Point which is pretty Linux-based.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We have encountered issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
Tech support could be improved. It really depends on the TAC engineer you happen to have on the phone.
Which solution did I use previously and why did I switch?
Previously we used Cisco WiSM and then WiSM2.
How was the initial setup?
The initial setup was pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
Never pay the full GPL price.
Which other solutions did I evaluate?
Extreme Networks, HPE, Huawei.
What other advice do I have?
This is still a reliable and useful product but other vendors are catching up.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at a tech services company with 51-200 employees
Easy to manage and roll out, but could have better coverage
Pros and Cons
- "I like that it's a standard wireless solution that can be rolled out throughout the campus. I also like that it is easy to manage. It is a good end-to-end solution."
- "Room for improvement wise, the wireless coverage of Cisco's equipment could be better for the price position. That is, I think that the radius for the coverage could be better to make it worth the price that we pay for it."
What is most valuable?
I like that it's a standard wireless solution that can be rolled out throughout the campus. I also like that it is easy to manage.
It is a good end-to-end solution.
What needs improvement?
Room for improvement wise, the wireless coverage of Cisco's equipment could be better for the price position. That is, I think that the radius for the coverage could be better to make it worth the price that we pay for it.
It could be more reliable as well.
It is not a cheap solution, and the lead time can be long.
For how long have I used the solution?
I've been using this solution for the past three years.
What do I think about the stability of the solution?
The stability or reliability is good. The performance is not that good.
What do I think about the scalability of the solution?
The scalability is okay. It's limited by the controller though. If we need to expand the solution, we need to buy new controllers, which will make the solution more expensive.
At this site, we have around 2000 users. Cisco is used everyday.
How are customer service and support?
Technical support is good. How you end up rating the support, whether it is good or maybe just satisfactory, depends on the type of support that you have purchased from Cisco. That is, if you want good support, then you'll have to pay more than that for normal support.
Which solution did I use previously and why did I switch?
Before we chose Cisco wireless, we evaluated it based on Extreme Networks. We switched because Extreme Networks support is not good here in Malaysia.
How was the initial setup?
The initial setup is quite complex and took about three months.
For deployment and maintenance, we have four staff members.
What about the implementation team?
We are an integrator, and we implemented it ourselves.
What's my experience with pricing, setup cost, and licensing?
Cisco is not a cheap solution. Their licensing cost is higher than that for others.
If you want to upgrade it in the future, the licensing cost will be high. I think that in the future, Cisco will be based more on software rather than hardware. This means that you will have to pay more for licensing.
The Cisco solution has been quite reliable because it's more hardware based, but now because it's becoming more software based, the hardware might cost slightly less. However, because of COVID and the shortage of chips, this does not really apply.
Which other solutions did I evaluate?
Considering other solutions, I don't think Aruba is any better than Cisco. Aruba and Cisco both have a lot of range. Similarly, Ruckus also has this level of range; however, Ruckus is more specialized in wireless solutions. That's why for incoming projects, we have chosen Ruckus, which is more popular and easier to support as well.
What other advice do I have?
If you are implementing a wireless solution, you can actually use any wired solution while running the wireless solution on top of it. If you are only looking at a wireless setup, then you might be better off choosing Ruckus. However, if you need an end-to-end solution, Cisco is a better option.
On a scale from one to ten, I would rate Cisco Wireless at seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Head of IT Network Division at Panorinformatika
Very flexible and can solve complex issues
Pros and Cons
- "This is a very stable solution that solves complex issues."
- "An expensive solution that small companies cannot afford."
What is our primary use case?
The primary use case for our customers is having a product that provides a solution to complex problems. We have more than 100 customers using Cisco Wireless.
What is most valuable?
Being able to solve the complex issues of our customers with a stable solution is very valuable. The fact that it is also very flexible adds to the value.
What needs improvement?
One of the issues with Cisco, particularly for smaller companies, is the cost. A small company can't afford to pay the price of a Cisco product. The price is a very important factor for our customers.
For how long have I used the solution?
I've been using this solution for about two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and technical support?
We receive great technical support from Cisco.
How was the initial setup?
The initial setup was relatively straightforward, although it took a little longer than expected. We have one person who deals with the maintenance and any issues that arise.
What's my experience with pricing, setup cost, and licensing?
I believe licensing is paid on a monthly basis.
What other advice do I have?
This is a great product and despite the high cost, I rate it a 10 out of 10 for performance.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Network Consultant at a comms service provider with 10,001+ employees
Good stability, good scalability, and easy installation
Pros and Cons
- "Its stability is most valuable."
- "It is not easy to use. It should be made easier to use. They can maybe migrate it to the cloud so that we can manage the WLCs together. I find the licensing part very hard to understand. Cisco is now moving towards smart licensing, so this issue will be addressed soon."
What is our primary use case?
These devices are being used for a large number of sites. We have around 3,000 APs.
For WLC, we are using 5508 and 7500 devices. We will be using 9800 devices soon.
What is most valuable?
Its stability is most valuable.
What needs improvement?
It is not easy to use. It should be made easier to use. They can maybe migrate it to the cloud so that we can manage the WLCs together.
I find the licensing part very hard to understand. Cisco is now moving towards smart licensing, so this issue will be addressed soon.
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the stability of the solution?
It is very stable.
What do I think about the scalability of the solution?
It is very scalable.
How are customer service and technical support?
Their technical support is fine.
How was the initial setup?
It is easy to install. The deployment duration depends on different scenarios. It depends on the site, the number of users, and the technicality of the site, but overall, it doesn't take very long.
What about the implementation team?
I am a consultant.
What's my experience with pricing, setup cost, and licensing?
Its licensing is hard to understand.
What other advice do I have?
I would absolutely recommend this solution. I would rate Cisco Wireless an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Manager / IoT Evangelist Solution Business Strategy at a manufacturing company with 1-10 employees
Secure solution that enables us to do video and web conferencing
Pros and Cons
- "The most valuable feature of this solution is its security"
How has it helped my organization?
We don't have to use cables anymore and it gives us a variety of connections. We can do video conferencing and web conferencing, so it has been great.
What is most valuable?
The most valuable feature of this solution is its security. Cisco is very well known for security.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
In terms of performance, it's really good. I have never seen it go down, at least in the office environment. Deploying it in the factory may be our next use case. A lot of noise occurs in the factory, so it could be difficult to deploy a wireless solution there. That could be a challenge.
The factory environment requires more high-density capability and there are other challenges affecting the factory environment. It's a harsh environment, but I see that Cisco's user-case allows deployment in a factory environment.
What's my experience with pricing, setup cost, and licensing?
The pricing is high. It could be cheaper. Cisco is known for its high pricing.
What other advice do I have?
Security and support are important factors when looking at this kind of solution. Cisco is more expensive but you have to compare the security and support you are getting. The support, in particular, is very critical, especially if you are in a conference call and the sound breaks off. You need them to get back to you quickly.
Cisco is a large company, the number-one company, and those are important factors when selecting a vendor. The other factor is the pricing, in addition to support and security.
I rate Cisco Wireless at 10 out of 10 because I have never had a problem. I am a happy customer.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: March 2025
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