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reviewer1069050 - PeerSpot reviewer
Marketing Officer at a wholesaler/distributor with 1,001-5,000 employees
Real User
It's quite convenient for mobile and laptop access, but the Room Kit could use some improvement
Pros and Cons
  • "Cisco Wireless is quite convenient for mobile and laptop access."
  • "We use a Cisco product called Room Kit for meetings. It would be nice if Cisco could improve that. I would also like a cloud solution."

What is most valuable?

Cisco Wireless is quite convenient for mobile and laptop access. 

What needs improvement?

We use a Cisco product called Room Kit for meetings. It would be nice if Cisco could improve that. I would also like a cloud solution.

For how long have I used the solution?

I've been using Cisco for about three years, but I've worked with Ruckus and other wireless solutions for about five. 

What do I think about the stability of the solution?

Cisco stability is okay. We call support when we have downtime.

Buyer's Guide
Cisco Wireless
April 2025
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What do I think about the scalability of the solution?

Our company has no more than 500 users, so scalability isn't an issue for us.

How are customer service and support?

Cisco support is quite good. I can contact them, and they'll reply.

How was the initial setup?

The initial setup on the first level was straightforward, but the second-level setup was complex.

What about the implementation team?

We had help from a Cisco reseller. 

What other advice do I have?

I rate Cisco Wireless six out of 10. My advice to people implementing Cisco Wireless is to find the right reseller. Find one who can deliver the service you need. That's the most important thing because we might not know the product, so we need support from time to time.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1678209 - PeerSpot reviewer
IT Manager at a computer software company with 201-500 employees
Real User
Reliable, scalable, and easy to install
Pros and Cons
  • "Cisco Wireless solutions are easy to use."
  • "In the future, I would like to have Cisco add video documentation on configuring and overall learning of how to use the solutions. For example, in such areas as, security, authentication, and load balancing."

What is our primary use case?

I use Cisco Wireless for wired and wireless networking.

What is most valuable?

Cisco Wireless solutions are easy to use.

What needs improvement?

In the future, I would like to have Cisco add video documentation on configuring and overall learning of how to use the solutions. For example, in such areas as, security, authentication, and load balancing.

For how long have I used the solution?

I have been using Cisco Wireless within the past 12 months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Cisco Wireless scalability is good.

We have approximately 500 people using this solution in my organization.

We have plans to expand the use of this solution in the future.

How are customer service and technical support?

I have not used Cisco's technical support but I have contacted the distributor for assistance.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco Wireless is expensive and there is an additional cost for support.

What other advice do I have?

I rate Cisco Wireless a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cisco Wireless
April 2025
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
848,716 professionals have used our research since 2012.
reviewer1439676 - PeerSpot reviewer
System Administrator at a manufacturing company with 10,001+ employees
Real User
Reliable, easy to install, and has a good signal range
Pros and Cons
  • "The most valuable features are that it is easy to install and the range is good."
  • "The price should be reduced. It should be cheaper."

What is our primary use case?

We have twenty switches in our corporate office.

What is most valuable?

The most valuable features are that it is easy to install and the range is good.

What needs improvement?

The price should be reduced. It should be cheaper.

For how long have I used the solution?

I have been using this solution for five years.

We have upgraded to the newest version.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

We have close to 600 users in our organization who are using this solutoin.

How are customer service and technical support?

I do not have experience with technical support. We have not had to contact them.

Which solution did I use previously and why did I switch?

Previously, we did not use another solution.

How was the initial setup?

It's easy to install. 

It can take 15 to 20 minutes to complete the installation.

What about the implementation team?

I completed the installation myself.

We have a team of three to maintain this product.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product.

What other advice do I have?

We plan to continue our usage of this product and I would recommend it to others.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Assistant Manager ICT at Fauji Foods Limited
Real User
Their manageability is very good

What is our primary use case?

I have Cisco routers, switches, firewalls and wireless access points installed on my corporate network.

How has it helped my organization?

They are good, but my observation is that their signal strength and range is not that good. But their manageability is very good.

What is most valuable?

Manageability.

What needs improvement?

Signal strength and range.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Operation Manager at ATG Systems
Real User
Has easy digital effects, it's easy to use, and has good stability but their technical support can take too long to resolve issues
Pros and Cons
  • "Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use."
  • "One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved."

What is our primary use case?

Most of our clients are in the office or on campus and they don't like to use cables so they use Wireless. We are partners with Cisco and our customers ask us which kind of product to use, we also have access to Cisco Advisor so we advise our clients to use Cisco Wireless. 

How has it helped my organization?

We also use a Cisco AP in our office and it is more secure than other devices so the accretion system is stronger than others.

What is most valuable?

Cisco Wireless is mostly stable with a low downrate and the signal rate is good. It is also easy to use. 

What needs improvement?

One of our customers complained about the ripple, that some of the data was incorrect. We opened a ticket and brought it to their attention that maybe some of the data was not correct. As of now, it has been two months since we opened the ticket and the issue still hasn't been resolved. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. We can easily upgrade. We have around fifty users and we require two engineers for maintenance. It's used on a daily basis.

Our clients on the university campus have a plan to increase their users.

How are customer service and technical support?

Their technical support is okay. It depends on the issue that you're experiencing. Sometimes they take too long. 

How was the initial setup?

The initial setup is not complex. 

Which other solutions did I evaluate?

We also looked at Rocket Software. 

What other advice do I have?

I would advise someone considering this product to use it. 

I would rate this solution an eight out of ten because it has easy digital effects, it's easy to use and, has good stability. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user572145 - PeerSpot reviewer
Manager Corporate IT at a retailer with 1,001-5,000 employees
Vendor
Provides good coverage and the stability is the best part of the solution
Pros and Cons
  • "The most valuable feature is the coverage."
  • "The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point."

What is our primary use case?

The primary use is for wireless connectivity.

What is most valuable?

The most valuable feature is the coverage. Also, the management provides the most important security features in these devices.

What needs improvement?

The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We have not run into any issues related to stability.

How is customer service and technical support?

Technical support has been very good.

How was the initial setup?

We feel that it's complex in terms of manageability. You require a skilled person to handle it.

What was our ROI?

The ROI is good because the stability is so good from Cisco.

What's my experience with pricing, setup cost, and licensing?

I feel the product's pricing is a good value.

Which other solutions did I evaluate?

We did not evaluate anything else because Cisco is a brand name for networking devices.

What other advice do I have?

When implementing this solution, you require the right partner to be in place to support it, that is the first requirement.

I would rate this solution at nine out of 10. The best part of the solution is the stability. Also, the easy usage of the switches They are automatically switched on and get their configuration. I don't need any technical person to look at it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user524856 - PeerSpot reviewer
Network Enginer with 1,001-5,000 employees
Vendor
Identity PSK helps save SSIDs but software quality for Aironet Series APs needs work
Pros and Cons
  • "Identity PSK helps save SSIDs."
  • "The software quality could be improved, in particular for the new Cisco Aironet Series 2800/3800 Access Point which is pretty Linux-based."

What is most valuable?

Identity PSK helps save SSIDs.

What needs improvement?

The software quality could be improved, in particular for the new Cisco Aironet Series 2800/3800 Access Point which is pretty Linux-based.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We have encountered issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Tech support could be improved. It really depends on the TAC engineer you happen to have on the phone.

Which solution did I use previously and why did I switch?

Previously we used Cisco WiSM and then WiSM2.

How was the initial setup?

The initial setup was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

Never pay the full GPL price.

Which other solutions did I evaluate?

Extreme Networks, HPE, Huawei.

What other advice do I have?

This is still a reliable and useful product but other vendors are catching up.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1162332 - PeerSpot reviewer
Owner at a tech services company with 51-200 employees
Real User
Easy to manage and roll out, but could have better coverage
Pros and Cons
  • "I like that it's a standard wireless solution that can be rolled out throughout the campus. I also like that it is easy to manage. It is a good end-to-end solution."
  • "Room for improvement wise, the wireless coverage of Cisco's equipment could be better for the price position. That is, I think that the radius for the coverage could be better to make it worth the price that we pay for it."

What is most valuable?

I like that it's a standard wireless solution that can be rolled out throughout the campus. I also like that it is easy to manage.

It is a good end-to-end solution.

What needs improvement?

Room for improvement wise, the wireless coverage of Cisco's equipment could be better for the price position. That is, I think that the radius for the coverage could be better to make it worth the price that we pay for it.

It could be more reliable as well.

It is not a cheap solution, and the lead time can be long.

For how long have I used the solution?

I've been using this solution for the past three years.

What do I think about the stability of the solution?

The stability or reliability is good. The performance is not that good.

What do I think about the scalability of the solution?

The scalability is okay. It's limited by the controller though. If we need to expand the solution, we need to buy new controllers, which will make the solution more expensive.

At this site, we have around 2000 users. Cisco is used everyday.

How are customer service and support?

Technical support is good. How you end up rating the support, whether it is good or maybe just satisfactory, depends on the type of support that you have purchased from Cisco. That is, if you want good support, then you'll have to pay more than that for normal support.

Which solution did I use previously and why did I switch?

Before we chose Cisco wireless, we evaluated it based on Extreme Networks. We switched because Extreme Networks support is not good here in Malaysia.

How was the initial setup?

The initial setup is quite complex and took about three months.

For deployment and maintenance, we have four staff members.

What about the implementation team?

We are an integrator, and we implemented it ourselves.

What's my experience with pricing, setup cost, and licensing?

Cisco is not a cheap solution. Their licensing cost is higher than that for others.

If you want to upgrade it in the future, the licensing cost will be high. I think that in the future, Cisco will be based more on software rather than hardware. This means that you will have to pay more for licensing. 

The Cisco solution has been quite reliable because it's more hardware based, but now because it's becoming more software based, the hardware might cost slightly less. However, because of COVID and the shortage of chips, this does not really apply.

Which other solutions did I evaluate?

Considering other solutions, I don't think Aruba is any better than Cisco. Aruba and Cisco both have a lot of range. Similarly, Ruckus also has this level of range; however, Ruckus is more specialized in wireless solutions. That's why for incoming projects, we have chosen Ruckus, which is more popular and easier to support as well.

What other advice do I have?

If you are implementing a wireless solution, you can actually use any wired solution while running the wireless solution on top of it. If you are only looking at a wireless setup, then you might be better off choosing Ruckus. However, if you need an end-to-end solution, Cisco is a better option.

On a scale from one to ten, I would rate Cisco Wireless at seven.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
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Updated: April 2025
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