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it_user901734 - PeerSpot reviewer
User at renault
Real User
RX-SOP helps to optimize roaming, but the controller web-interface could be better
Pros and Cons
  • "There are a lot of valuable features and functions. One example is CleanAir to detect and troubleshoot interference issues. Another is RX-SOP to optimize roaming."
  • "The web interface for Cisco controllers could be better. It could be more user-friendly. Sometimes I have to remember how to access some functionalities or how to enable or execute some functions. If it were more user-friendly it would save time."

What is most valuable?

There are a lot of valuable features and functions. One example is CleanAir to detect and troubleshoot interference issues. Another is RX-SOP to optimize roaming.

What needs improvement?

The web interface for Cisco controllers could be better. It could be more user-friendly. Sometimes I have to remember how to access some functionalities or how to enable or execute some functions. If it were more user-friendly it would save time.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

I have not encountered any issues around the stability of this product. I'm satisfied with this aspect. It provides good functionality and hierarchy for a wireless network.

Buyer's Guide
Cisco Wireless
November 2024
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What do I think about the scalability of the solution?

For the moment, I haven't had any issues with scalability.

How are customer service and support?

As of now, I have not had to contact technical support. I generally resolve all problems by myself.

Which solution did I use previously and why did I switch?

I moved to Cisco because it's a solution that many companies use. I already had experience with Cisco routers and switches, so it was easier to configure and to manage Cisco products.

How was the initial setup?

I found the initial setup really easy because the facts, the documentation, explanations, and support are available on the internet. If I had any problem I could find the solution on the internet. There are a lot of facts and documentation there.

What was our ROI?

The ROI generally takes four to five years.

What's my experience with pricing, setup cost, and licensing?

This product's pricing is good. It's not too expensive.

Whether the pricing is a good value depends on the product. I was looking for some Cisco products and found that some are expensive, like the Cisco Spectrum Expert Wireless adapter.

Which other solutions did I evaluate?

I have compared it with some other products like Aruba and Aerohive to see what the functionality and performance are like. I have seen, for example, that the Aerohive already has some access points in the new 802.11ax. It's the new transmission technology that provides wireless bandwidth to 4 or 5 Gbps. I haven't seen any Cisco products like that, so I think they are a little late in this regard.

What other advice do I have?

I started first with the 1440, without a wireless controller in an autonomous access point. Two years after that, I moved to the 2504 Wireless Controller - a 40-access-point deployment. The next year I was working in a car manufacturer's warehouse. I managed three warehouses. One of them was a 5520 with 300 access points. Another site was with the 5508 with less than 200 access points.

I would rate Cisco Wireless at seven out of 10 because, when we compare it with other solutions like Aruba or Aerohive, Cisco is behind in technology and just a little more expensive. Aerohive, as I mentioned, has some access points in the new 802.11ax standard and Aruba, in many cases, is more user-friendly to configure and to manage.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Wireless Network Engineer at a comms service provider with 51-200 employees
Real User
Makes network configuration easier, the hardware is very reliable

How has it helped my organization?

In general, for the wireless LAN controller, Cisco is coming up with new solutions every day, they're improving their products. Networking is getting serious, becoming easier to be done for clients, configurations are becoming easier to be done. 

What is most valuable?

Cisco 5500 Wireless Controller, for example, has a number of features: 

  • supports a lot of access points
  • better GUI
  • better management
  • better control. 

If an issue comes up, the GUI of this particular wireless controller is well supported, very good to use.

Recently, one of our clients had a problem with their wireless connection at their location. The problem was that they were using the old series for the access points. We suggested that they use Cisco Aironet 3800 Series Access Point because, if you go to the actual data sheet of the access point, there are way more lines, the radio is better, the broadcasting system is better, the control is better.

What needs improvement?

Maybe the actual Cisco products can also be made cloud-based, though it would be competing with the Meraki. But I think that would improve the market. It would improve configuration. It would help the clients a lot, because if everything was cloud-based, we could just guide the clients through the situation, so they could do the configurations on their own. It would help the clients to save money as well.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

Everything is fine. Cisco products are perhaps the most reliable on the market. While deploying, we have never faced an issue.

Different issues come up for the different companies because they need different things done in their networks, so that depends on the company. But in the deployment, hardware-wise, there isn't any problem. There is always room for the improvement but, from my perspective, no problems with stability.

Which solution did I use previously and why did I switch?

I did not switch to Cisco. We suggest products based on the clients' needs. It depends on the different scenarios we come across. It depends on the clients, what their requirements are and what their budgeted is, because Cisco is more on the expensive side, as compared to Aruba, but I must say Cisco's quality is unmatched, for sure.

How was the initial setup?

It’s a standard thing. For the switches it's a standard thing, for the router it's a standard thing, same with the wireless LAN controller or the access points. It's not difficult. For a person who's doing it for first time, it's going to be complicated, but once you get used to it, it’s pretty much the same thing all the time.

What other advice do I have?

My suggestion would be to go with Cisco products.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Cisco Wireless
November 2024
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PeerSpot user
Project Manager at a consultancy with 51-200 employees
Consultant
Guest WiFi is an option but older WAP's can be an issue as the firmware makes them problematic

What is most valuable?

Scalability

How has it helped my organization?

  • Multiple SSID's
  • Ability to offer WI-FI to guest in a secure environment

What needs improvement?

None.

For how long have I used the solution?

Two years. (WLC 5508)

What was my experience with deployment of the solution?

Older WAP's can be an issue as the firmware makes them problematic. Requires upgrading the WLC firmware to see units properly.

What do I think about the stability of the solution?

None.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Customer Service:

8 out of 10.

Technical Support:

8 out of 10.

Which solution did I use previously and why did I switch?

Several. Cisco is more scalable and actually less costly over time.

How was the initial setup?

Fairly straightforward - need to understand the Cisco way of breaking things out but otherwise no issues.

What about the implementation team?

We implemented it in-house.

What's my experience with pricing, setup cost, and licensing?

Approximately $20,000 with no additional costs.

Which other solutions did I evaluate?

  • Meraki
  • SonicWALL

What other advice do I have?

Understand your need. Let the need drive the purchase not the other way around.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user195360 - PeerSpot reviewer
it_user195360Senior Consultant at a tech services company with 51-200 employees
Consultant

Just a single comment: Meraki is currently a Cisco company. If you plan to acquire some product of them, keep in mind that you're buying from Cisco. :-)

Administrator at SOURTHERN WAVES Solution
MSP
Top 5Leaderboard
Improves our productivity
Pros and Cons
  • "The tool is mainly improving our productivity."
  • "The price could be improved."

What is our primary use case?

Cisco is a console controller. We can use it on a server for business purposes, control channels, and ensure a quality user experience.

How has it helped my organization?

The tool is mainly improving our productivity.

What is most valuable?

The solution has good technology and security.

What needs improvement?

The price could be improved.

For how long have I used the solution?

I have been using Cisco Wireless for over 10 years.

What do I think about the stability of the solution?

The product is very stable.

What do I think about the scalability of the solution?

The solution is scalable. 20 users are using this solution.

How was the initial setup?

The initial setup is easy and takes a week to complete.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

My target customers include individuals in banking, industry professionals, and employees of enterprise companies. They have existing affiliations and connections with a good level of connectivity. Cisco wireless effectively safeguards data and assets within homes or other environments.

We can use some firewalls from Cisco.

Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
Head of IT Infrastructure at a consultancy with 11-50 employees
Real User
Stable with an easy initial setup and pretty scalable
Pros and Cons
  • "The initial setup is straightforward."
  • "The technical support could be better. They aren't as helpful as they need to be when we run into issues."

What is our primary use case?

We primarily use the solution for the internal network connection.

What is most valuable?

The management solutions the product has on offer are the most valuable aspects of the solution. It makes everything easy to manage from the perspective of an IT administrator.

The initial setup is straightforward.

The solution can scale well.

We've found the product to be very stable and quite reliable.

So far, we've found that the product offers everything we need it to.

What needs improvement?

I don't see any features that are really lacking.

The technical support could be better. They aren't as helpful as they need to be when we run into issues.

For how long have I used the solution?

I've been using the solution for the last ten years at this point. It's been about a decade. We've used it for quite a long time now.

What do I think about the stability of the solution?

The solution is quite stable. It doesn't crash or freeze. There aren't bugs or glitches.

What do I think about the scalability of the solution?

The solution is pretty scalable. If a company needs to expand it, they can do so fairly easily. It's not hard.

We have between 300 to 400 people on the solution currently.

How are customer service and technical support?

We aren't fully satisfied with technical support at this time. They are getting better, however, they need to improve their services still.

How was the initial setup?

The implementation process is not complex at all. it's very straightforward. We didn't face any issues.

The deployment process was also very quick. It didn't take long to have everything up and running.

What's my experience with pricing, setup cost, and licensing?

Our procurement team handles the contracts for this solution. Therefore, I don't have any insights into pricing.

What other advice do I have?

We're just end-users. We don't have a business relationship with Cisco.

Currently, just doing the upgrade. I'm just doing the upgrade in order to have Wi-Fi 6 enabled, which is the new technology. 

I would recommend the solution to others.

Overall, I would rate the solution nine out of ten. We've been pretty happy with it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CCIE, Sr. Network Engineer at a tech services company with 201-500 employees
Real User
FlexConnect allows us to have multiple locations and a central WLC to control them
Pros and Cons
  • "For me, there are two important features: 1) WLAN grouping – Allows us to have different groups and, within those groups, specific WLANs, so there is no overlapping. 2) FlexConnect – Enables us to have remote offices at different locations. We can have a central WLC to control all the locations."
  • "There is room for improvement regarding HA issues and Radius integration."

What is our primary use case?

We use it to provide Wi-Fi solutions at business centers, malls, for healthcare, and in public parks.

What is most valuable?

For me, there are two important features:

  1. WLAN grouping – Allows us to have different groups and, within those groups, specific WLANs, so there is no overlapping.
  2. FlexConnect – Enables us to have remote offices at different locations. We can have a central WLC to control all the locations.

What needs improvement?

There is room for improvement regarding HA issues and Radius integration.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No real issues with stability. It’s pretty stable. We can have a backup, and restoring is easy.

What do I think about the scalability of the solution?

Scalability depends on the design. It supports most variations like VOIP and Multicast. At times, we may face interference issues with other devices like 3G, 4G, or smartphones.

How are customer service and technical support?

Cisco TAC (technical assistance center) is one of the best tech support teams around.

Which solution did I use previously and why did I switch?

I did use HPE's Aruba solution, but not that extensively.

How was the initial setup?

The initial setup is straightforward. Anyone who knows VLAN and radio/frequency concepts can set it up. It’s pretty self-explanatory.

What's my experience with pricing, setup cost, and licensing?

Pricing is a bit on the high side compared to its competitors but we have to consider the support and usages of the solution.

Licensing is now RTU and smart licensing. We need three types of licenses, one for the:

  • APs
  • HA
  • controller.

Which other solutions did I evaluate?

HPE Aruba.

What other advice do I have?

I would rate Cisco Wireless at eight out of 10 because of its ease of installation on virtual platforms, on appliances. It is easy to maintain and configurations are straightforward. It provides the flexibility to create and integrate with many social Wi-Fi solutions. It is a reliable and stable solution. The ROI is very good.

Disclosure: My company has a business relationship with this vendor other than being a customer: Cisco Gold Partner.
PeerSpot user
It specialist
Real User
Easy to configure with good functionality and performance
Pros and Cons
  • "I've found it to be quite secure."
  • "We've recently had hardware issues which have caused us some problems."

What is our primary use case?

We moved to the solution after we had some hardware issues. 

We use it with laptops for wireless connection via the cloud.

What is most valuable?

The performance is very good. If you compare it to Aruba, we find the ability to roam much better.

The functionality has been very good.

The stability is very good overall.

It's easy to configure.

I've found it to be quite secure.

What needs improvement?

We've recently had hardware issues which have caused us some problems. 

There are some models that have more coverage than ours. We'd like for them to work towards providing more coverage across models. 

The solution is a bit expensive.

For how long have I used the solution?

I've been using the solution for a year and a half. It hasn't been too long. 

What do I think about the stability of the solution?

We've had a good experience with the stability of this product. There are no bugs or glitches. It's reliable for the most part I don't recall it crashing or freezing. 

What do I think about the scalability of the solution?

We have about 90 users of the solution in our office at this time. 

How are customer service and support?

We don't really deal with support. I can't speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

We also use Meraki as well.

I'm aware of Aruba's capabilities and find Cisco to be better. However, it costs a bit more than Aruba.

How was the initial setup?

The installation process isn't too difficult.

I cannot speak to exactly how long it took to deploy. I can't remember the length of time off-hand. 

Three people worked on the implementation. They were a manager and two technicians. 

What about the implementation team?

While we did have some access to information to help us, we mostly handled the implementation process on our own.

What's my experience with pricing, setup cost, and licensing?

The pricing is on the high side. For example, it is more expensive to use than Aruba.

We have a license, however, I do not manage it. 

What other advice do I have?

I would recommend the solution to others, however, it depends on the capabilities of the end-user. Some may find it difficult. 

I'd rate the solution at an eight out of ten. We are pleased with it so far.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Operations Manager at a tech services company with 51-200 employees
Real User
An easy-to-use solution with valuable FlexConnect feature and great support
Pros and Cons
  • "The FlexConnect feature is the most valuable."
  • "It would be great if it is compatible with other products."

What is most valuable?

The FlexConnect feature is the most valuable.

What needs improvement?

It would be great if it is compatible with other products.

For how long have I used the solution?

I have been using this solution for almost six years.

What do I think about the stability of the solution?

Until now, it has been stable in spite of some upgrades.

What do I think about the scalability of the solution?

It is scalable. Our clients are large companies.

How are customer service and technical support?

Their technical support is great.

Which solution did I use previously and why did I switch?

We worked with Cisco Prime and Cisco Controller.

How was the initial setup?

The initial setup was quite straightforward.

What other advice do I have?

It is quite simple. Even if you are not a wireless network expert, you will be able to use it by doing some research. It is not difficult or super complex.

I would rate Cisco Wireless a nine out of ten. I am satisfied with this solution.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
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Updated: November 2024
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Buyer's Guide
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