We use Cisco Wireless for mobile WiFi connectivity to the end-users. It provides mobile device connectivity. They don't need any LAN connectivity to access the network. They can connect any mobile device or wireless device to access the network.
Presales Consultant - Enterprise Networks at Cubit technologies LLC
Robust software, highly reliable, and excellent support
Pros and Cons
- "Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent."
- "Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements."
What is our primary use case?
What is most valuable?
Cisco is one of the leading vendors and is at the top of many lists. The access software is robust, and the performance of the devices is excellent.
What needs improvement?
Cisco Wireless could improve if they had some kind of social media integration. There is some limitation with social media integration and wireless interaction. They need to add some additional components to their wireless devices to complete the solution or requirements.
For how long have I used the solution?
I have been using Cisco Wireless for approximately 17 years.
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January 2025
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What do I think about the stability of the solution?
Cisco Wireless solutions are highly reliable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
Cisco technical support is excellent. Cisco is well known for its superior support.
How was the initial setup?
I'm taking care of the Cisco Wireless designs. I'm not into the implementation right now. I work designing suitable solutions for our customers. I provide consultancy to our customers and design the solution based on the customer's requirements. I used to work on the implementation, but for the last six years, I'm not into this field of implementation.
What's my experience with pricing, setup cost, and licensing?
Pricing is a little higher for Cisco Wireless than all other vendors. Cisco should work on improving the pricing because there are some other vendors out there in the market which may have the same features or equivalent features that Cisco has at a lesser price.
What other advice do I have?
Cisco Wireless has a large portfolio and is used in many places, such as school campuses. They have many types of deployments, such as on the cloud. Most of the features are available and they're supporting the latest technology.
I rate Cisco Wireless a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Head of IT Infrastructure at a consultancy with 11-50 employees
Stable with an easy initial setup and pretty scalable
Pros and Cons
- "The initial setup is straightforward."
- "The technical support could be better. They aren't as helpful as they need to be when we run into issues."
What is our primary use case?
We primarily use the solution for the internal network connection.
What is most valuable?
The management solutions the product has on offer are the most valuable aspects of the solution. It makes everything easy to manage from the perspective of an IT administrator.
The initial setup is straightforward.
The solution can scale well.
We've found the product to be very stable and quite reliable.
So far, we've found that the product offers everything we need it to.
What needs improvement?
I don't see any features that are really lacking.
The technical support could be better. They aren't as helpful as they need to be when we run into issues.
For how long have I used the solution?
I've been using the solution for the last ten years at this point. It's been about a decade. We've used it for quite a long time now.
What do I think about the stability of the solution?
The solution is quite stable. It doesn't crash or freeze. There aren't bugs or glitches.
What do I think about the scalability of the solution?
The solution is pretty scalable. If a company needs to expand it, they can do so fairly easily. It's not hard.
We have between 300 to 400 people on the solution currently.
How are customer service and technical support?
We aren't fully satisfied with technical support at this time. They are getting better, however, they need to improve their services still.
How was the initial setup?
The implementation process is not complex at all. it's very straightforward. We didn't face any issues.
The deployment process was also very quick. It didn't take long to have everything up and running.
What's my experience with pricing, setup cost, and licensing?
Our procurement team handles the contracts for this solution. Therefore, I don't have any insights into pricing.
What other advice do I have?
We're just end-users. We don't have a business relationship with Cisco.
Currently, just doing the upgrade. I'm just doing the upgrade in order to have Wi-Fi 6 enabled, which is the new technology.
I would recommend the solution to others.
Overall, I would rate the solution nine out of ten. We've been pretty happy with it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Cisco Wireless
January 2025
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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Manager at a tech vendor with 11-50 employees
Secure solution, it's easy to distribute the SSID, and I like the controller
Pros and Cons
- "The main features are that it's secure and it's easy to distribute the SSID and control it. I also like the controller."
- "There is a problem with the controller. When we have to restart the controller, it does not show the time. We have to manually configure the time when we restart it. I have read about this issue, to get some information, and all answers are about having to connect it with a time server, which is very difficult."
What is our primary use case?
We use it to distribute our internet connection. We use it in some departments for accessing systems, but in the main, it is for internet access. The performance of the network, the connection and stability, are very good. Perfect.
What is most valuable?
The main features are that it's secure and it's easy to distribute the SSID and control it. I also like the controller.
What needs improvement?
There is a problem with the controller. When we have to restart the controller, it does not show the time. We have to manually configure the time when we restart it. I have read about this issue, to get some information, and all answers are about having to connect it with a time server, which is very difficult.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
As a wireless solution, it's very stable.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
I tried to get support, to get a solution for this "time" problem I mentioned. We have other Cisco products and the support is perfect. But for the wireless, we haven't gotten an answer to this problem.
Which solution did I use previously and why did I switch?
We were using another option. It was not professional, something like D-Link. We had to configure each router separately. That's why we use Cisco, because I like the controller.
There is a company here, a Cisco partner or distributor. They advised us to use the system, and they brought it to us.
I have also used another Cisco product but at another company, Cisco Meraki. It's easier in terms of the configuration and the cloud. I liked it.
How was the initial setup?
You only have to set up the controller and everything is working; all the configuration. I like it.
What's my experience with pricing, setup cost, and licensing?
It's good to compare pricing, but it's Cisco and I trust Cisco.
What other advice do I have?
I would strongly advise any company, but especially in business, to use this wireless solution.
I rate Cisco Wireless at nine out of 10 because, as I said, I like the performance, stability, the easy implementation and the controller. There is just that one problem with the controller, so that's why I gave it a nine and not 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
FlexConnect allows us to have multiple locations and a central WLC to control them
Pros and Cons
- "For me, there are two important features: 1) WLAN grouping – Allows us to have different groups and, within those groups, specific WLANs, so there is no overlapping. 2) FlexConnect – Enables us to have remote offices at different locations. We can have a central WLC to control all the locations."
- "There is room for improvement regarding HA issues and Radius integration."
What is our primary use case?
We use it to provide Wi-Fi solutions at business centers, malls, for healthcare, and in public parks.
What is most valuable?
For me, there are two important features:
- WLAN grouping – Allows us to have different groups and, within those groups, specific WLANs, so there is no overlapping.
- FlexConnect – Enables us to have remote offices at different locations. We can have a central WLC to control all the locations.
What needs improvement?
There is room for improvement regarding HA issues and Radius integration.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No real issues with stability. It’s pretty stable. We can have a backup, and restoring is easy.
What do I think about the scalability of the solution?
Scalability depends on the design. It supports most variations like VOIP and Multicast. At times, we may face interference issues with other devices like 3G, 4G, or smartphones.
How are customer service and technical support?
Cisco TAC (technical assistance center) is one of the best tech support teams around.
Which solution did I use previously and why did I switch?
I did use HPE's Aruba solution, but not that extensively.
How was the initial setup?
The initial setup is straightforward. Anyone who knows VLAN and radio/frequency concepts can set it up. It’s pretty self-explanatory.
What's my experience with pricing, setup cost, and licensing?
Pricing is a bit on the high side compared to its competitors but we have to consider the support and usages of the solution.
Licensing is now RTU and smart licensing. We need three types of licenses, one for the:
- APs
- HA
- controller.
Which other solutions did I evaluate?
HPE Aruba.
What other advice do I have?
I would rate Cisco Wireless at eight out of 10 because of its ease of installation on virtual platforms, on appliances. It is easy to maintain and configurations are straightforward. It provides the flexibility to create and integrate with many social Wi-Fi solutions. It is a reliable and stable solution. The ROI is very good.
Disclosure: My company has a business relationship with this vendor other than being a customer: Cisco Gold Partner.
Senior Network Engineer at a government with 501-1,000 employees
The monitoring system has room for improvement however centralized management is a valuable feature
What is most valuable?
From a technical perspective, the ease of centralized management and provisioning. Also the possibility of a single breakout point to the LAN which helps confine user traffic without additional setup.
How has it helped my organization?
Before 2008 all hosts were connected to the wired infrastructure. Introducing a wireless infrastructure is probably the biggest single improvement in the network area we have had over the last few years. For example, employees can access their documents during a meeting, suppliers can give a presentation, and visitors can access the internet, etc. without going through the process of wiring and reconfiguring switches.
What needs improvement?
The monitoring system has room for improvement. All the pieces of data are collected but it is not always easy or possible to present it the way you like it.
For how long have I used the solution?
For about six years with the initial single controller setup. We moved to a dual controller setup in active/standby mode two years ago.
Cisco WLC 5508 with Cisco Wireless Control System and 2600/3600 series access points
What was my experience with deployment of the solution?
We did not have any issues with the deployment of the single controller setup. Later on, with the deployment of the second controller, we have had some minor issues which were swiftly resolved by the supplier team with some help from the vendor.
What do I think about the stability of the solution?
No issues so far.
What do I think about the scalability of the solution?
The product is scaled for 500 APs. At this moment we have little under 450 APs connected without any scalability issues.
How are customer service and technical support?
Customer Service:
8/10 for both the vendor and supplier.
Technical Support:9/10 for both the vendor and supplier.
Which solution did I use previously and why did I switch?
No, the Cisco WLC is our first wireless solution.
How was the initial setup?
Initial setup was straightforward. Then again, initially we started with only the very basic capabilities of the Cisco WLC.
What about the implementation team?
Both implementations were performed by a supplier team with support from an in-house team for integration into the local network. I would rate the expertise of the supplier team a solid 8/10.
What was our ROI?
We are a non-profit organisation. ROI was not the main drive to buy this product as manageability and reliability were.
Which other solutions did I evaluate?
We are bound to a supplier and therefore can choose from a limited number of vendors. We use Cisco for our wired equipment, it is then reasonably to first have a look a Cisco‘s wireless solution.
What other advice do I have?
The Cisco WLC has many features. Plan carefully which to use before you start to implement.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Administrator at SOURTHERN WAVES Solution
Improves our productivity
Pros and Cons
- "The tool is mainly improving our productivity."
- "The price could be improved."
What is our primary use case?
Cisco is a console controller. We can use it on a server for business purposes, control channels, and ensure a quality user experience.
How has it helped my organization?
The tool is mainly improving our productivity.
What is most valuable?
The solution has good technology and security.
What needs improvement?
The price could be improved.
For how long have I used the solution?
I have been using Cisco Wireless for over 10 years.
What do I think about the stability of the solution?
The product is very stable.
What do I think about the scalability of the solution?
The solution is scalable. 20 users are using this solution.
How was the initial setup?
The initial setup is easy and takes a week to complete.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
What other advice do I have?
My target customers include individuals in banking, industry professionals, and employees of enterprise companies. They have existing affiliations and connections with a good level of connectivity. Cisco wireless effectively safeguards data and assets within homes or other environments.
We can use some firewalls from Cisco.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solutions Architect at a computer software company with 201-500 employees
Good application visibility with great integration potential and capability to scale.
Pros and Cons
- "The solution offers very good application visibility and control integration for other analysis software."
- "The pricing of the solution is expensive if you compare it to other competitors."
What is our primary use case?
We provide seamless connectivity for the users in various locations. We can track a user and analyze them according to their behavior within the campus and according to their different locations. This gives us a full view of the locations that users gravitate towards and how they utilize the workspace areas within the campus.
What is most valuable?
The solution offers very good integration with a BYOD solution.
The solution offers very good application visibility and control integration for other analysis software.
What needs improvement?
We are looking for more interaction with end-users and need to use the engagement feature that is provided in the new series. We want interaction between the end-users and the software that we are deploying. Therefore, an integration that would use a user's mobile devices through some sort of engagement API would be a good enhancement.
We don't actually use the features to their full potential yet. We're always exploring the features to see what we can add.
It would be great if, even if the solution is degraded, security-wise, if it could be integrated without extra overhead for the systems or wireless administrators.
For how long have I used the solution?
I've been using the solution for 13 or 14 years now through it is different series
What do I think about the scalability of the solution?
The solution is very scalable using the options of the cluster-ID for the wireless. You don't have any limitations, even with one wireless controller. I haven't seen any limitations. It's very scalable and extendible. Performance-wise we can extend beyond the wireless controller through the FlexConnect feature. It's great.
On-premises, we typically have about 500 users.
Currently, our capacity is enough, so I don't foresee us expanding the solution in the near future. We'll see what happens after the COVID lockdown.
How are customer service and technical support?
We haven't faced a huge problem from a technical standpoint. However, overall, their response to any queries has been very good overall. They are quite supportive and we've been satisfied with their level of attention.
Which solution did I use previously and why did I switch?
I have only ever used Cisco.
How was the initial setup?
The initial setup was simple, however, to get the full features, those performing the set up need some sort of experience, regardless of the deployment, the analysis of the location, or for the deployment for the engagement to the API.
We will be going to do that part right now. I have a feeling it will be a complex part of the process.
Deployment takes about one day or so. It doesn't take too much time.
What about the implementation team?
We are an integrator. We handle the implementation for our clients.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution is little expensive if you compare it to other competitors.
Which other solutions did I evaluate?
A long time ago, we were comparing this solution against Aruba before the acquisition to HP. We also compare other products however, the main competitor was Aruba.
What other advice do I have?
We're a Cisco partner.
We use a variety of different versions of the solution, including the 800 Series, and 2800 Series. We are planning to go to the Catalyst 9000 Series soon as well.
It's a centralized solution depending on the wireless controller and some access points have their own branches.
While not related to hardware, in relation to software capabilities, we're always looking for ways to better integrate solutions. This particular solution has been great thanks to the access technology provided. We have seamless integration with the infrastructure. The movement of the users is very easy to pinpoint. The user's onboarding onto the infrastructure is simple.
While the solution isn't perfect as a standalone, the integration capabilities on offer make it really special.
New users will really need to utilize features to get the most out of the solution.
I'd rate the solution nine out of ten. There are a few features that we would like to see added in the future that would make it perfect.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior Network Engineer at Best Buy Canada
CleanAir and RRM technology is valuable for building commercial wireless infrastructure
Pros and Cons
- "The most valuable features of this solution are the Cisco CleanAir and Cisco RRM."
- "I would like to see less dependency on other products such as ISE and Prime for certain implementations."
What is our primary use case?
Our primary use case is wireless infrastructure for retail and enterprise usage.
How has it helped my organization?
This solution has improved our organization.
What is most valuable?
The most valuable features of this solution are the Cisco CleanAir and Cisco RRM.
What needs improvement?
I would like to see less dependency on other products such as ISE and Prime for certain implementations.
For how long have I used the solution?
I have been using this solution for five years.
What other advice do I have?
Please always keep the Spectrum Expert (SE) connect mode. I feel is useful when troubleshooting.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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