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Network Engineer at Saudi Customs
Real User
Very stable with good technical support and a straightforward setup
Pros and Cons
  • "The installation process is very easy."
  • "If they could offer better coverage, we'd be much happier."

What is our primary use case?

We use the solution for so many things. We are a Saudi customs organization, and we are using it for the mobile user inside the port and for the trucks themselves. We use it for the trucks as the trucks also need to use wireless. They're moving inside the port. We need it for providing internet to the user. We also use it for the intranet network and for the internet network.

What is most valuable?

The solution is quite stable.

The installation process is very easy.

Technical support has been mostly helpful in the past.

What needs improvement?

The coverage has given us a few issues. We have some of the wireless devices flooding. The scalability is off. It needs to be better. If they could offer better coverage, we'd be much happier.

For how long have I used the solution?

I've been using the solution for about 15 years at this point. It's been well over a decade. It's been a while.

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What do I think about the stability of the solution?

The solution has been quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. The performance is largely pretty good.

What do I think about the scalability of the solution?

The scalability isn't the best. It doesn't give us the coverage we need. There isn't good mapping for the wireless and the access points.

We have about 600 people who are using our access points.

We likely will be increasing usage in the future.

How are customer service and support?

We've been in touch with technical support. They're okay. We've been satisfied with their level of support.

How was the initial setup?

The initial setup is very straightforward. It's an easy process. It's not overly complex. A company should be able to handle the process with relative ease.

The deployment takes only a few minutes. It's pretty fast. It's not that big of a project.

We have about 40 people on staff that can handle deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

We do not need to pay a licensing fee to Cisco.

Which other solutions did I evaluate?

We've previously used Huawei and Aruba as well for wireless.

What other advice do I have?

We are just a customer and end-user. We don't have a business relationship with Cisco.

We're using the latest version of the solution right now.

I'd recommend the solution to other organizations looking for a wireless solution. For the most part, it's worked well for us.

I'd rate the product at a nine out of ten as it's been mostly reliable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Telecommunications Specialistde Telecomunicaciones at Telalca
Real User
Overall high quality, great customer service, and simple installation
Pros and Cons
  • "The ability to make different types of networks, such as land networks, is the most valuable part of the solution."
  • "There are some areas of improvement needed in roaming and streaming."

What is our primary use case?

Some of my clients have used this product as a Mobility Express Solution and a Mobility Controller. There are numerous potential use cases for this product.

What is most valuable?

The ability to make different types of networks, such as land networks, is the most valuable part of the solution.

What needs improvement?

There are some areas of improvement in roaming and streaming.

In the next release, I would like to see VPN features and the client match feature available in Aruba Wireless. Additionally, I would like a feature to see where a particular client is during roaming and the information about a client should be shared better throughout their connection activity.

For how long have I used the solution?

I have been using the solution for approximately four years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

The solution is scalable. It is great because if you have an enterprise, you can deploy the solutions with the network controllers physically or with the Mobility Express you can make a cluster without the controller. We have 20 to 30 clients and at our main office, we have 200 employees which use the solution wirelessly.

How are customer service and technical support?

The technical support is great, I never had any problem with them. When I needed support or to make a ticket they always responded to me.

Which solution did I use previously and why did I switch?

My clients, and I, have used Ruckus networks previously. My clients wanted to move to Cisco because they know the value Cisco offers and are thinking of implement some IoT solutions in the future, they wanted top quality. Later they also found Cisco is a little bit easier to implement.

How was the initial setup?

I did not have any problems doing the installation. I had enough step by step information from Cisco to follow and with the troubleshooting.

What about the implementation team?

It took me approximately three months to deploy the solution, but this involved going to different parts of Ecuador to fully implement it. The deployment took two engineers to put the AP physically into place.

What's my experience with pricing, setup cost, and licensing?

The price is a little high. However, you get what you pay for. The quality of the product is high, you will find it is worth the money. There is some additional cost, for example, customer support.

Which other solutions did I evaluate?

I have evaluated Aruba Wireless in the past, they had some features Cisco does not that were useful.

What other advice do I have?

I recommend this product because it is easy to implement, and it has good performance with utilities that are needed within the office.

I rate Cisco Wireless a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Buyer's Guide
Cisco Wireless
November 2024
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
DPKO at a government with 10,001+ employees
Real User
Good stability and very good documentation but very expensive
Pros and Cons
  • "The solution offers very good stability."
  • "The new GUI interface and the newer version OS are a little bit more complex than the older version, however, it just might take some getting used to."

What is most valuable?

The ability to do mesh and bridge is the solution's most valuable aspect.

The multiple VLANs and their wireless LANs are great. 

The solution offers very good stability.

What needs improvement?

The new GUI interface and the newer version OS are a little bit more complex than the older version, however, it just might take some getting used to.

There's room for improvement when it comes to setting up 802.1 authentications, their user authentication with the AAA. It's too difficult and not intuitive.

The solution is extremely expensive.

For how long have I used the solution?

We've been using Cisco for a number of years. It's likely been seven or eight years since we started using it. It's been quite a while.

What do I think about the stability of the solution?

We don't have issues with stability. It's been quite reliable for us. We don't have issues with bugs or glitches and it doesn't seem to crash or freeze. We've had a good experience with it overall.

What do I think about the scalability of the solution?

The solution is scalable, however, it becomes expensive. Organizations should keep that in mind if they are searching for a solution that can expand in the future.

How are customer service and technical support?

The solution's online documentation is very good. There are always answers somewhere in the forums as well, so you can go there in order to find the answers to the questions you might have on how to troubleshoot or use the product.

Which solution did I use previously and why did I switch?

We're actually doing a test with Aruba Wireless right now. We want to use both. THe POC has been going on for one month.

What's my experience with pricing, setup cost, and licensing?

Cisco has changed their licensing mode and they've become very expensive.

What other advice do I have?

We are a customer and end-user. We don't have a business relationship with Cisco.

As a product itself, I would rate it around an eight or nine out of ten, however, due to the fact that it's so expensive, I'd knock off a few points. Therefore, on a scale from one to ten with all things considered, I'd rate it at a six. If money were not an object, I would highly recommend the solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Network Engineer at a museum or institution with 501-1,000 employees
Real User
Top 5
A stable and easy-to-manage solution with a straightforward initial setup
Pros and Cons
  • "The product is easy to manage."
  • "Sometimes our customers do not get proper IP addresses from the DHCP pool."

What is our primary use case?

We use the solution to broadcast SSIDs. We have around 40 SSIDs with 150 access points across our organization.

What is most valuable?

The product is easy to manage. It is easy to create SSIDs and add access points to wireless controllers.

What needs improvement?

Sometimes our customers do not get proper IP addresses from the DHCP pool.

Clients should see our organization’s pop-up page when they connect to our SSID.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The product has been stable for the last two years.

What do I think about the scalability of the solution?

Two people in my organization use the product.

How was the initial setup?

The initial setup is quite easy for me because I have experience using the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is a little expensive compared to other brands.

What other advice do I have?

Cisco is one of the main products in our region. People who want a solution with flexibility and security should choose Cisco. Overall, I rate the product an eight and a half out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head Of Architecture Department at a university with 51-200 employees
Real User
High speed connectivity combined with 100% reliable hardware
Pros and Cons
  • "The features that I have found most valuable with Cisco Wireless is that the average connectivity for this WIFI access point is 2.5 gigabytes. That's the highest technology and highest connectivity. They started using the new technology and WIFI to get you a faster connectivity."
  • "In the next release, they should add a better reporting feature. The reporting will tell you if you have a problem. That will make the diagnostics easier."

What is our primary use case?

I use Cisco Wireless for education as I am managing a school. We use it for connectivity for students and teachers. It is an international private school. This is why we have to get high speed connectivity.

How has it helped my organization?

I have not used the solution for enough time to give a full evaluation but I will tell you the estimate - I estimate that it will reduce the time for a student to do their work and reduce the time for copying and transferring data through the local network. That's the reason that what we needed to get this hardware.

What is most valuable?

The features that I have found most valuable with Cisco Wireless is that the average connectivity for this WIFI access point is 2.5 gigabytes. That's the highest technology and highest connectivity. They started using the new technology and WIFI to get you a faster connectivity. All companies jumped from Wave 2 to WIFI 6 for the high speed.

What needs improvement?

I selected Cisco Wireless because I found they improved everything, but there is still a gap in Cisco reporting. It did not invest more into giving accurate reports. That's the missing thing in the solution. 

In the next release, they should add a better reporting feature. The reporting will tell you if you have a problem. That will make the diagnostics easier. Although, we have not had problems that required a lot of diagnostics.

For how long have I used the solution?

I just implemented the Cisco Wireless WiFi 6 last weekend.

What do I think about the stability of the solution?

I would be liar if I answered if it is stable because it has only been up for two days.

But the Cisco solution overall, and Cisco Wireless generally, are 100% stable.

What do I think about the scalability of the solution?

It is scalable. We have around 2000 students and teachers using it because we are an educational institution.

I'm the IT manager. My role as IT manager is managing the whole technology results.

We require three staff people for deployment and maintenance of Cisco Wireless - a network administrator and two IT specialists.

How are customer service and support?

They are good.

Which solution did I use previously and why did I switch?

I have been using the Cisco solution since 2011.

How was the initial setup?

The initial setup right now of the access points to the WIFI, and to the switches are managed by FortiGate firewall and the wireless controller. So the routing is through the FortiGate firewall and the activity is through the Cisco switches managed through the wireless controller.

The plan was to upgrade the firewall and remove the old non-supported access point from the system because I used hybrid between these two and WIFI 6. Because this hardware is very expensive to get all at one time, we have a plan to replace all access points for these.

The development takes three days. But the delivery takes a long time. They take a lot of time to deliver hardware. 

What about the implementation team?

We implemented with a Cisco partner. They were experts. They did all they were supposed to do and it was active within the time as planned.

What was our ROI?

Two days is not enough to see ROI.

But for the previous experience, yes, I can see ROI. The old access points stayed with us since 2015. I have some working since 2017. I removed some from the system, so I have all 2017 access points still working. That is quite a reliable system.

What other advice do I have?

Any people who are looking to get a stable solution with and long life and long time connectivity should go with Cisco.

The big lesson is that when you invest in expensive hardware, you have to understand that it should be a trusted hardware to give you stability and to make sure that your investment will be returned soon. The cost of implementation and downtime with Cisco are less than with other solutions.

On a scale of one to ten, I would give Cisco Wireless a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chief of Systems at a mining and metals company with 5,001-10,000 employees
Real User
Reliable security, easy device install, and expandable infrastructure
Pros and Cons
  • "Some of the valuable features of this solution are security, the controller is simple to configure, devices are easy to install, and we use the software to administrate all the APs."
  • "The integration with our CM and other technologies could improve this solution."

What is our primary use case?

We use this solution in our enterprise offices where some access points are installed.

What is most valuable?

Some of the valuable features of this solution are security, the controller is simple to configure, devices are easy to install, and we use the software to administrate all the APs. 

What needs improvement?

The integration with our CM and other technologies could improve this solution. If it could detect other networks better, when it comes to security, and have the ability to mark or block the suspicious activity when known would be a benefit and should be in an upcoming release.

For how long have I used the solution?

I have been using the solution for 10 years.

What do I think about the stability of the solution?

There are a few issues initially with the stability but they were resolved quickly by Cisco.

What do I think about the scalability of the solution?

The solution is scalable, it is easy to grow the infrastructure. We have approximately 10,000 uses using the solution.

How are customer service and technical support?

The technical support is very quick in responding to our issues and returning a solution. Additionally, customer service was good, they provided us with some training on the solution.

Which solution did I use previously and why did I switch?

We used HP products before we switched to Cisco. The reason we switched was that this solution was more secure, the price was better, it was easier to implement, and the integration with our infrastructure from LAN and WAN was superior.

How was the initial setup?

The installation is easy.

What about the implementation team?

We did not have any problem with the implementation of the solution it is straightforward. It took approximately one week. We do implementation ourselves but sometimes we use an integrator. We have approximately three engineers doing the maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is a little more than competitors.

Which other solutions did I evaluate?

We did evaluate Aruba, which is from HP, before choosing this solution. The main reason why Cisco is better is the security model. They are easy to configure and have better technology. However, they are not as cheap a solution compared to others. We are currently evaluating Cisco ISE and are using the demo. 

What other advice do I have?

When we are opening up a new location we are going to continue using the solution. This solution is standard with our organization. Even though Cisco tends to be more costly than other solutions you get more than you pay for. 

I rate Cisco Wireless a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Real User
Top 10
Good connectivity and cross-customization make it user friendly and accessible
Pros and Cons
  • "Good connectivity and easy to configure."
  • "Controllers could be improved."

What is our primary use case?

We are customers of Cisco and I'm an enterprise architect. 

What is most valuable?

I like the connectivity of this solution. We have a pretty good team working on the product. They are quick and the solution is fairly easy to configure. Customization is not a problem because all products can be customized or cross-customized. 

What needs improvement?

I would like to see an improvement in the controllers of the solution. I would ideally like to have software defined WiFi as an additional feature, everything connected with LVMs, so basically to define networking; ADPs which would define the perimeter and a combination of PSDN and WAN, etc. I would also like to see the use of the PE market and functions. Authentication and authorization processes for guest users would also be a good additional feature. 

For how long have I used the solution?

I've been working with Cisco for over five years. 

What do I think about the scalability of the solution?

This solution is extremely scalable. If we're talking about any solution that has a cloud-based infrastructure, I assume it's scalable and as a network architect I don't need to worry. If the solution is on-prem, like we have now, I have to worry about a potentially slow infrastructure, network, interfaces, capacity. On cloud, the only concern is internet connectivity. We have over 30,000 employees and they are all end users. 

How are customer service and technical support?

We use a third-party company that we cooperate with for our technical support, WiFi and for our network.

How was the initial setup?

In general, the setup is quite straightforward although with our factory site configuration, it was more complex. The setup took some time as we're a website company so everything here takes time! It's not a one day implementation, probably closer to a week for the end-to-end installation. 

What other advice do I have?

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer at Hyundai Autoever Company
Real User
Top 20
Has easy installation which can be completed in a day
Pros and Cons
  • "I find the tool to be 99 percent stable."
  • "The main disadvantage of Cisco Wireless is its cost - it's expensive. Its interface is not easy. However, I like it since I am an engineer."

What needs improvement?

The main disadvantage of Cisco Wireless is its cost - it's expensive. Its interface is not easy. However, I like it since I am an engineer. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

I find the tool to be 99 percent stable.

What do I think about the scalability of the solution?

Meraki is more scalable than Cisco Wireless.

How was the initial setup?

For Cisco Wireless installation, we usually need two people. The whole deployment takes about one day. Maintenance is good for engineers, but I'm unsure about regular users. It's easy, but we need about four people to maintain the product.

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a nine out of ten. 

What other advice do I have?

I prefer Aruba over Cisco Wireless. It is cheaper and easier to deploy, and the Aruba system is easier to install than Cisco solutions. I rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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