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reviewer1289523 - PeerSpot reviewer
Network Engineer at a retailer with 10,001+ employees
Real User
Reliable, high scalability, and handles thousands of connection simultaneously
Pros and Cons
  • "We are using Cisco access point 2802, and they are very reliable."
  • "The stability could improve, there are some issues. We were told the version of the software we are using on all of the controllers is best for Cisco IOS, but we might need to update our software, this might fix the stability issues we are experiencing."

What is our primary use case?

We use the solution for a corporate Wi-Fi network and we have another network for authentication for corporate devices, such as scales or hand scanners. These devices must have access to some internal resources and do not need accessing to the internet.

We have hardware controllers on our sites and a number of access points all over. The number is up to 25 currently.

What is most valuable?

We are using Cisco access point 2802, and they are very reliable. We have a number of those access points all over our network, approximately 550. I have been working with this company for about a year and the project was deployed a year before. The access points have been working now for two years without one failure.

What needs improvement?

In general, the solution completely meets our needs. However, the wireless controllers themselves could be more reliable. When they work in high availability mode, we have had some issues with them. Sometimes the cluster dissipates, the primary controller fails and the secondary does not completely switch on reducing functionality.

For how long have I used the solution?

I have been using the solution for approximately one year.

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What do I think about the stability of the solution?

The stability could improve, there are some issues. We were told the version of the software we are using on all of the controllers is best for Cisco IOS, but we might need to update our software. Doing so might fix the stability issues we are experiencing.

What do I think about the scalability of the solution?

The solution is scalable. There are approximately 3,000 users using the solution simultaneously in the supermarket network and it can scale upwards to 100,000.

What about the implementation team?

We have a partner that helps us with the solution's deployment and maintenance. In general,  we have three technicians that help with the solution but if we run into more complex situations we contact Oracle.

What other advice do I have?

We are using the Wireless Controller 3504 on Wi-Fi 5.

If they work on fixing the reliability of the solution we will be fine using the product in the future.

I rate Cisco Wireless an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Group IT Manager at a wholesaler/distributor with 10,001+ employees
Real User
Top 5Leaderboard
Good connectivity and cross-customization make it user friendly and accessible
Pros and Cons
  • "Good connectivity and easy to configure."
  • "Controllers could be improved."

What is our primary use case?

We are customers of Cisco and I'm an enterprise architect. 

What is most valuable?

I like the connectivity of this solution. We have a pretty good team working on the product. They are quick and the solution is fairly easy to configure. Customization is not a problem because all products can be customized or cross-customized. 

What needs improvement?

I would like to see an improvement in the controllers of the solution. I would ideally like to have software defined WiFi as an additional feature, everything connected with LVMs, so basically to define networking; ADPs which would define the perimeter and a combination of PSDN and WAN, etc. I would also like to see the use of the PE market and functions. Authentication and authorization processes for guest users would also be a good additional feature. 

For how long have I used the solution?

I've been working with Cisco for over five years. 

What do I think about the scalability of the solution?

This solution is extremely scalable. If we're talking about any solution that has a cloud-based infrastructure, I assume it's scalable and as a network architect I don't need to worry. If the solution is on-prem, like we have now, I have to worry about a potentially slow infrastructure, network, interfaces, capacity. On cloud, the only concern is internet connectivity. We have over 30,000 employees and they are all end users. 

How are customer service and technical support?

We use a third-party company that we cooperate with for our technical support, WiFi and for our network.

How was the initial setup?

In general, the setup is quite straightforward although with our factory site configuration, it was more complex. The setup took some time as we're a website company so everything here takes time! It's not a one day implementation, probably closer to a week for the end-to-end installation. 

What other advice do I have?

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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January 2025
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reviewer934653 - PeerSpot reviewer
Mgr - Applications Enterprise Applications at a healthcare company with 10,001+ employees
Real User
Stable and easy to use
Pros and Cons
  • "For me, the most valuable thing about Cisco Wireless is its ease of use and stability."
  • "It's very scalable, but when you shift gears sometimes, you have to do more work than people anticipate."

What is our primary use case?

We're using Cisco Wireless for patient tracking or infant abduction and security — for securing the floor and our infant patients. Cisco is also used for device management, such as IV pumps and other small but significant pieces of equipment that we need to track. We're also using it for temperature monitoring in the refrigerators for drugs and things that must be kept at a specific temperature. We use Cisco Wireless for patients' access and any wireless cart, whether it's a PC or an EKG machine. And we have different channels for stuff in the health network and the staff network versus what is publicly open for the patients and family.

What is most valuable?

For me, the most valuable thing about Cisco Wireless is its ease of use and stability. 

What needs improvement?

The biggest pain point has been keeping our people and the vendor up to speed on the technology. It's getting our staff to understand that opening up a laptop and connecting to the WLAN is not the same as triangulating and trying to figure out where an IV pump is. So when you're trying to use the real-time location services, I think it's that shift from your density and your overlap. For example, you used to be able to stick an access point up if something was a little weak in an area. Now, if you stick that access point up, you might have too much coverage in that area, which is as bad as too little coverage. I think it's hard for everybody to get their heads around that. It's not just the vendor—it's also the customers. And how do we continue to partner and ensure that we're all going together as the technology changes.

For how long have I used the solution?

I've been dealing with Cisco for 15 years or thereabouts.

What do I think about the stability of the solution?

Stability's good. I'm not saying we don't end up with something flakey every once in a while, but it's not often at all.

What do I think about the scalability of the solution?

Cisco Wireless seems to be pretty scalable. But, again, they do an excellent job of saying exactly what the coverage will be. And so we have to make sure that when someone wants to add things they understand what it means. Do I have to resurvey that whole area? Because they'll say, it was just wired for wireless access, not location tracking. So now I've got to go in and check my density and things like that. It's very scalable, but when you shift gears sometimes, you have to do more work than people anticipate.

How are customer service and support?

Cisco support is good, but I think it could be better. Their collaboration with their partners is probably the biggest challenge I've had. If I have an issue with an application that runs off the Cisco network and Cisco has to work with their partner to resolve it, that gets a little hanky sometimes.

How was the initial setup?

We've been using the initial one, but we've swapped it out since then, and it's been relatively painless. And when we've expanded, the new buildings get new wireless. And when we've bought new hospitals, they get new wireless. So you've got the stuff that's been in there for a long time, and you've got the stuff that hasn't been there for long at all. So we have a routine for what to do when we've got a new building.

What's my experience with pricing, setup cost, and licensing?

I don't know the details about the pricing. Typically it just gets lumped into my project. So I'm not sure what we're paying in licensing fees. 

What other advice do I have?

I'd give Cisco Wireless an eight out of 10. I don't know what to compare it to, but I'm hesitant to give anybody a 10. I'd give them an eight. If you are considering Cisco Wireless, I suggest looking at the total cost of ownership. This stuff doesn't last forever. So when you put it in the ceiling, when will you need to replace it? It's not a one-time investment. And then what is it going to take to get it there? Because sometimes you may end up with the impact you have every time. Hospitals are constantly renovating. Depending on what you need wireless for, you may have to spend tens of thousands re-surveying and repositioning your access points to optimize if you remodel an area. You may have thought, "Oh, I already have wireless in there. Just because I'm moving these three or four walls doesn't mean..." Well, it does mean something. The total cost of ownership matters. Make sure remediations are built into your capital budget if you're doing construction.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1361055 - PeerSpot reviewer
DPKO at a government with 10,001+ employees
Real User
Good stability and very good documentation but very expensive
Pros and Cons
  • "The solution offers very good stability."
  • "The new GUI interface and the newer version OS are a little bit more complex than the older version, however, it just might take some getting used to."

What is most valuable?

The ability to do mesh and bridge is the solution's most valuable aspect.

The multiple VLANs and their wireless LANs are great. 

The solution offers very good stability.

What needs improvement?

The new GUI interface and the newer version OS are a little bit more complex than the older version, however, it just might take some getting used to.

There's room for improvement when it comes to setting up 802.1 authentications, their user authentication with the AAA. It's too difficult and not intuitive.

The solution is extremely expensive.

For how long have I used the solution?

We've been using Cisco for a number of years. It's likely been seven or eight years since we started using it. It's been quite a while.

What do I think about the stability of the solution?

We don't have issues with stability. It's been quite reliable for us. We don't have issues with bugs or glitches and it doesn't seem to crash or freeze. We've had a good experience with it overall.

What do I think about the scalability of the solution?

The solution is scalable, however, it becomes expensive. Organizations should keep that in mind if they are searching for a solution that can expand in the future.

How are customer service and technical support?

The solution's online documentation is very good. There are always answers somewhere in the forums as well, so you can go there in order to find the answers to the questions you might have on how to troubleshoot or use the product.

Which solution did I use previously and why did I switch?

We're actually doing a test with Aruba Wireless right now. We want to use both. THe POC has been going on for one month.

What's my experience with pricing, setup cost, and licensing?

Cisco has changed their licensing mode and they've become very expensive.

What other advice do I have?

We are a customer and end-user. We don't have a business relationship with Cisco.

As a product itself, I would rate it around an eight or nine out of ten, however, due to the fact that it's so expensive, I'd knock off a few points. Therefore, on a scale from one to ten with all things considered, I'd rate it at a six. If money were not an object, I would highly recommend the solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Senior Network Engineer at a tech services company with 11-50 employees
Real User
Access to Real-Time Connectivity and Roaming Without Dropping Your Connection
Pros and Cons
  • "This increased mobility has helped our organization. We can talk to one another from different locations and stay in constant contact and with employees across the enterprise. Everyone has access to up-to-the-minute communications and all documents and applications on our network."
  • "Improvements can be made to the telemetry. The licensing gets in the way here. It makes it impossible to record the different flows across the wireless network."

What is our primary use case?

We have two main objectives. One is to provide a secure access network, that's secure wireless access across the network to our customers. The other is to provide access to our guests. Now, with the new centrally managed solution, we are able to leverage the interaction with the product and the different security solutions in the market. 

How has it helped my organization?

The tool has greatly improved the system interaction between employees. What I mean by that is with this wireless connectivity between networks, we have the ability to use mobile communication in remote and rural areas. Now we can leverage wireless work phones. This increased mobility has helped our organization. We can talk to one another from different locations and stay in constant contact with employees across the enterprise. Everyone has access to up-to-the-minute communications and all documents and applications on our network.

We can work together more effectively. Our customers who use the wireless LAN can roam around their office or to different floors without losing their connection. Similarly, using Voice over Wireless LAN technology, they can have roaming capabilities in their voice communications.

What is most valuable?

The most valuable features are the new centrally managed solution. The interaction of the product with the different security solutions in the market. 

What needs improvement?

Improvements can be made in the wireless connectivity. Particularly, the wireless, rods and, microchips and other access point components. I think that Cisco can improve its product line. 

Additionally, improvements can be made to the telemetry. The licensing gets in the way here. It makes it impossible to record the different flows across the wireless network. 

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

The solution is scalable. The scalability is interdependent and associated directly with our client's needs, budgeting constraints, and reach.

How was the initial setup?

The initial configuration and setup were very simple. On average it takes half an hour to build access points and deploy. After that, all that is left to do is register the access points.

For the Green Sheet Project Updates, we use the documentation to do the initial configuration of the access points and then deploy them as we need them. As for the physical controllers, this allows us to do things the way we like. 

Our clients could have five to ten engineers working, but they could all be working with different solutions, they're not dedicated to the wireless box.

What about the implementation team?

We are the wireless solution integrator, so we deploy the projects. We undertake the integration as well as convert the existing access points to conserve energy.

What's my experience with pricing, setup cost, and licensing?

As far as pricing and licensing go it really depends. I think that it would be better to have more flexible licensing mostly for our clients because then we could commercialize those solutions and position them for a more broader market segment. The pricing depends on the size of the project and the support from the client side.

Which other solutions did I evaluate?

We evaluated other options for our client's needs. We evaluated solutions based on the client's budget and system requirements. In Nigeria, we need to take weather conditions into account. Our solution has to be temperature resistant. Cisco offers stable, portable, aerobics products.

What other advice do I have?

I would advise someone considering this solution to be prepared. Understand your needs. Undertake a very clear site survey to be in a position to present the best-adjusted solution. If you don't do your due diligence you can buy a very good product response, but it won't resolve the wireless coverage problem; the key is to deploy a strategic wireless solution and adjust the parameters as needed. As well as being able to scope access points.

I rate this solution an 8 out of 10. I give it an 8 because it's a general rating of the overall product. Cisco is a network and security technology provider. Their strength lies in the network and security solution. The wireless solution can be built better.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer at Hyundai Autoever Company
Real User
Top 20
Has easy installation which can be completed in a day
Pros and Cons
  • "I find the tool to be 99 percent stable."
  • "The main disadvantage of Cisco Wireless is its cost - it's expensive. Its interface is not easy. However, I like it since I am an engineer."

What needs improvement?

The main disadvantage of Cisco Wireless is its cost - it's expensive. Its interface is not easy. However, I like it since I am an engineer. 

For how long have I used the solution?

I have been using the product for ten years. 

What do I think about the stability of the solution?

I find the tool to be 99 percent stable.

What do I think about the scalability of the solution?

Meraki is more scalable than Cisco Wireless.

How was the initial setup?

For Cisco Wireless installation, we usually need two people. The whole deployment takes about one day. Maintenance is good for engineers, but I'm unsure about regular users. It's easy, but we need about four people to maintain the product.

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a nine out of ten. 

What other advice do I have?

I prefer Aruba over Cisco Wireless. It is cheaper and easier to deploy, and the Aruba system is easier to install than Cisco solutions. I rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1780668 - PeerSpot reviewer
Director of Technology at a individual & family service with 201-500 employees
Real User
High level of control, excellent support, and scalable
Pros and Cons
  • "The most valuable features of Cisco Wireless are the level of control and management. I am happy with it."
  • "The reporting tool in Cisco Wireless could improve. If I am trying to receive information about a client or user, it's cumbersome to retrieve the information on the controller system. If I'm trying to find out where a client's been, it's cumbersome. You need another tool for Historical logs, but it should be all in one."

What is our primary use case?

I use Cisco Wireless Wireless across my buildings for education. I have students that use Chromebooks and staff that teach using the tool. 

How has it helped my organization?

Cisco Wireless provides network access for students. The benefits of using Cisco Wireless are we have enhanced education, and help kids learn and research. Additionally, it helps the staff teach.

What is most valuable?

The most valuable features of Cisco Wireless are the level of control and management. I am happy with it.

What needs improvement?

The reporting tool in Cisco Wireless could improve. If I am trying to receive information about a client or user, it's cumbersome to retrieve the information on the controller system. If I'm trying to find out where a client's been, it's cumbersome. You need another tool for Historical logs, but it should be all in one.

For how long have I used the solution?

I have been using Cisco Wireless for approximately 10 years.

What do I think about the stability of the solution?

Cisco Wireless is stable.

What do I think about the scalability of the solution?

I can add more access points if needed, Cisco Wireless is a scalable solution.

We have approximately 3,000 users using this solution. We are using the solution extensively.

How are customer service and support?

My experience with Cisco support has been excellent.

How was the initial setup?

The setup of Cisco Wireless is straightforward and it took a couple of days to complete.

What about the implementation team?

I outsource some of the implementations and the planning stage can be the largest issue.

I do most of the maintenance of the solution, such as patching.

What other advice do I have?

I would recommend a third-party integrator if they need help implementing the  Cisco Wireless, they can help out a lot.

I rate Cisco Wireless an eight out of ten.

Overall Cisco Wireless meets my needs, it has been in place for a while, and I am happy with the solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1520502 - PeerSpot reviewer
Technology Architect at a construction company with 10,001+ employees
Real User
Reliable and robust, but needs simpler licensing and management
Pros and Cons
  • "It is a reliable and robust solution. Access and Mobility Groups are useful. We don't use anything very fancy."
  • "Its licensing has been very frustrating. There is also the complexity of managing the product. These are probably the two reasons why we're looking at Aruba. The way they license this product is not simple. There are some good features in the latest version, but there are additional license costs as well, which is frustrating for us. It is not really a feature issue for us. It really comes down to cost and licensing. They should make it a bit simpler to manage. We find the overall solution a little bit more complex than we would like to deal with. Its troubleshooting is a bit difficult, and it does require a high skill set. Comparatively, Aruba seems quite simple. One of the benefits of the Aruba product is that it is cloud-managed. We don't have to manage the management platform itself, whereas Cisco is on-premise. Its user interface could also be better."

What is our primary use case?

We've got a very large install base with Cisco Wireless. We use it for a number of situations.
We use it in warehouses, retail branches, and offices.

What is most valuable?

It is a reliable and robust solution. Access and Mobility Groups are useful. We don't use anything very fancy.

What needs improvement?

Its licensing has been very frustrating. There is also the complexity of managing the product. These are probably the two reasons why we're looking at Aruba.

The way they license this product is not simple. There are some good features in the latest version, but there are additional license costs as well, which is frustrating for us. It is not really a feature issue for us. It really comes down to cost and licensing.

They should make it a bit simpler to manage. We find the overall solution a little bit more complex than we would like to deal with. Its troubleshooting is a bit difficult, and it does require a high skill set. Comparatively, Aruba seems quite simple. One of the benefits of the Aruba product is that it is cloud-managed. We don't have to manage the management platform itself, whereas Cisco is on-premise. Its user interface could also be better.

For how long have I used the solution?

I have been using this solution for maybe 15 years.

What do I think about the stability of the solution?

It is stable and reliable.

What do I think about the scalability of the solution?

It is scalable. There are no issues with scalability. We have approximately 5,000 users.

How are customer service and technical support?

They are very good. I am satisfied with their technical support.

How was the initial setup?

Over the last 15 years, we've done so many installations, and we've had them refreshed many times. We've also done installations in the last six months. It is in the middle in terms of complexity. It is neither straightforward nor too complex.

What's my experience with pricing, setup cost, and licensing?

Its licensing is not simple. There are additional license costs for features, which is frustrating for us. There are some features that are included for free in the base Aruba product, but they are available at additional costs in this solution.

What other advice do I have?

I would rate Cisco Wireless a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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