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PauloDiniz - PeerSpot reviewer
Sales Leader - Data Center at a tech services company with 201-500 employees
Real User
Jan 11, 2022
Great technical support with a simple setup and a flexible design
Pros and Cons
  • "Support is fantastic. They are helpful and responsive."
  • "The pricing of Brazil is very expensive. When you look at other options, they are much cheaper."

What is our primary use case?

I primarily offer my clients solutions with managed services, the standard managed services. It is used for wireless connectivity.

What is most valuable?

Our team is able to design the solution with the necessary features. It's flexible.

The solution overall is quite good.

Support is fantastic. They are helpful and responsive.

It's a very simple solution to set up.

We find the solution to be scalable.

The stability on offer is great.

What needs improvement?

The pricing of Brazil is very expensive. When you look at other options, they are much cheaper. 

For how long have I used the solution?

I've been working with Cisco since 2000. I've had well over a decade of experience with the product so far. I've used it for a long time. 

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What do I think about the stability of the solution?

The stability has been great. We haven't had any issues. It doesn't crash or freeze. There aren't bugs or glitches that you have to deal with. The performance is good. 

What do I think about the scalability of the solution?

We've found the solution to be quite scalable. If a company wants to expand it, it's not a problem.

We have about 200 people using Cisco Wireless right now. 

How are customer service and support?

Technical support from Cisco is excellent. We are very satisfied with their level of attention. They have always been helpful and responsive. 

Which solution did I use previously and why did I switch?

I have experience with both Meraki and Cisco.

How was the initial setup?

The initial setup is simple. A company shouldn't have any issues with it. It is not something that is too difficult or complex. 

We have five engineers that can handle deployment for our clients. 

What about the implementation team?

We've used both consultants and resellers when it comes to setting up the solution.

If our clients need assistance, we can help them set it up.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is quite high.

Clients can pay a licensing fee on a monthly basis. 

Any extra fees would depend on the individual client projects.

What other advice do I have?

We're a Cisco partner. 

I used various deployment models, including cloud and on-premises as well as hybrid.

I would rate the solution at a ten out of ten. We've been quite happy with its capabilities overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Fahad Doguwa - PeerSpot reviewer
Deputy Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 5
Nov 19, 2021
Advanced features needed, stable and good support
Pros and Cons
  • "The most valuable features are mobility and security."
  • "The solution could improve by having more advanced features, such as AI that is able to do diagnosis on the network or detect incorrect configurations and is able to tell you what is the recommended practice. Additionally, it would be a benefit to have smart antennas that are able to track your movement, Wi-Fi 6 support, better transfer rates, low latency, stronger signals that can penetrate thick walls, and zero packet losses."

What is our primary use case?

We use Cisco Wireless so that our users can have conductivity within the building.

How has it helped my organization?

Cisco Wireless has improved our productivity.

What is most valuable?

The most valuable features are mobility and security.

What needs improvement?

The solution could improve by having more advanced features, such as AI that is able to do diagnosis on the network or detect incorrect configurations and is able to tell you what is the recommended practice. Additionally, it would be a benefit to have smart antennas that are able to track your movement, Wi-Fi 6 support, better transfer rates, low latency, stronger signals that can penetrate thick walls, and zero packet losses.

We want a solution that can do flex connect allowing the solution to resolve the clients without depending on the controller. The controllers should only do the policy automation, or the configuration change. We don't want the controller to be in line with the data phase.

For how long have I used the solution?

I have used Cisco Wireless within the last 12 months.

What do I think about the stability of the solution?

The stability of the solution has been fine for over a decade. The newer solutions will have better technology and will give us more.

What do I think about the scalability of the solution?

The solution is scalable. We have not had any congestion issues.

We have over 5,000 users using this solution. Will would increase the usage of this solution if more users need access.

How are customer service and support?

The technical support from Cisco is very good.

How was the initial setup?

The installation is not difficult and took approximately two weeks.

What was our ROI?

Cisco Wireless has saved us some costs because you don't need to provision network points for every new staff. All we do is give the staff an IT work tool, such as a wireless laptop or a wireless computer, and they can be part of the network as soon as possible.

What's my experience with pricing, setup cost, and licensing?

We have to pay for the hardware and support is extra and we do pay for the support.

What other advice do I have?

My advice to others wanting to implement this solution is they should have very good support. You don't have to be a leader in the market. They don't have to be challengers. You don't have to be a visionary. If you have very good support clients will be happy with the product.

I rate Cisco Wireless a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Wireless
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Executive at a pharma/biotech company with 1,001-5,000 employees
Real User
Nov 10, 2021
Scales well, stable and is easy to use, but installation could be simplified
Pros and Cons
  • "Cisco Wireless is easy to use."
  • "It should be fully compatible with other devices."

What is most valuable?

Cisco Wireless is easy to use.

What needs improvement?

Because my wireless controller is not fully compatible with the latest AC and AX compatible devices, we have been experiencing some issues with the wireless controller as technology evolves. We have plans to replace it. Previously it was working fine, but now we have faced several issues.

We will tweak them until we find a good solution. Let's see where this goes in the future.

It should be fully compatible with other devices.

For how long have I used the solution?

I have been working with Cisco Wireless for ten years.

What do I think about the stability of the solution?

We have not experienced any issue with the stability of Cisco Wireless.

What do I think about the scalability of the solution?

It is scalable enough. We have a 13-story high-rise building, and I have two wireless controllers to serve the entire structure.

We can easily scale it up. We currently have 50 access points, but I can scale it up to 60 or 70 if necessary.

Cisco Wireless is a scalable product.

This solution is used by 300 people.

How are customer service and support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

We plan to deploy Cisco SD-WAN in December.

We use Cisco WLC, and our entire VOQ is Cisco-based.

My core network, distribution network, and access network are all Cisco-based.

How was the initial setup?

The installation was a bit complex.

It took me about a day to finish.

What about the implementation team?

We were able to complete the installation ourselves.

What's my experience with pricing, setup cost, and licensing?

There are no subscription fees.

What other advice do I have?

I would recommend this solution to others.

I would rate Cisco Wireless a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer935628 - PeerSpot reviewer
Sr.Manager at a energy/utilities company with 10,001+ employees
Real User
Nov 9, 2021
Enables high throughput for video but it can be tedious to manage compared to cloud-based solutions
Pros and Cons
  • "Setting up Cisco Wireless is pretty straightforward. It takes about an hour or two, and we can handle it in-house. To deploy one project, it takes two to three for a single controller."
  • "And from an administration point of view, it is a very tedious job to check on each and every control. We have around 30 or 40 controls in our network."

What is our primary use case?

We have a variety of segments in retail and hospitality, and each has different requirements. We are using this desk with IC for wireless, and we have high throughput access points depending upon the need and the number of footfalls. So we have designed for high throughput or traffic for video. We have a lot of video sessions — Teams meetings — so it definitely helps.

What needs improvement?

Cisco Wireless should have a single administration point, so we don't need to log into different controllers. It should be a single pin where we can centrally manage all the controllers in something like Prime. We are using Arista, so I would recommend a service that offers that kind of cloud setup for wireless.

For how long have I used the solution?

I've been using Cisco Wireless for more than 10 years.

What do I think about the scalability of the solution?

I wouldn't say Cisco Wireless is scalable. I would definitely recommend a more cloud-based setup, like the UCS, which we have for a call manager. It should be on that the lines. So let's compare Cisco Wireless products to other networks that have a cloud-based solution where you can manage thousands of lacks of access points through a single interface. In Cisco Wireless control, we have to log in to each and every appliance, and the clients can support a maximum of 6,000 or 10,000 access points. So it isn't scalable. You have to install a different box. And from an administration point of view, it is a very tedious job to check on each and every control. We have around 30 or 40 controls in our network. 

How are customer service and support?

Cisco technical support is pretty good. It is pretty much the same as other products.

How was the initial setup?

Setting up Cisco Wireless is pretty straightforward. It takes about an hour or two, and we can handle it in-house. To deploy one project, it takes two to three for a single controller.

What's my experience with pricing, setup cost, and licensing?

We have a yearly license.

What other advice do I have?

I rate Cisco Wireless seven out of 10. I wouldn't recommend Cisco Wireless. I would advise others to look into a cloud-based setup like Arista. Cisco should improve on that part because it is tedious to manage different controllers

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer934653 - PeerSpot reviewer
Mgr - Applications Enterprise Applications at a healthcare company with 10,001+ employees
Real User
Nov 7, 2021
Stable and easy to use
Pros and Cons
  • "For me, the most valuable thing about Cisco Wireless is its ease of use and stability."
  • "It's very scalable, but when you shift gears sometimes, you have to do more work than people anticipate."

What is our primary use case?

We're using Cisco Wireless for patient tracking or infant abduction and security — for securing the floor and our infant patients. Cisco is also used for device management, such as IV pumps and other small but significant pieces of equipment that we need to track. We're also using it for temperature monitoring in the refrigerators for drugs and things that must be kept at a specific temperature. We use Cisco Wireless for patients' access and any wireless cart, whether it's a PC or an EKG machine. And we have different channels for stuff in the health network and the staff network versus what is publicly open for the patients and family.

What is most valuable?

For me, the most valuable thing about Cisco Wireless is its ease of use and stability. 

What needs improvement?

The biggest pain point has been keeping our people and the vendor up to speed on the technology. It's getting our staff to understand that opening up a laptop and connecting to the WLAN is not the same as triangulating and trying to figure out where an IV pump is. So when you're trying to use the real-time location services, I think it's that shift from your density and your overlap. For example, you used to be able to stick an access point up if something was a little weak in an area. Now, if you stick that access point up, you might have too much coverage in that area, which is as bad as too little coverage. I think it's hard for everybody to get their heads around that. It's not just the vendor—it's also the customers. And how do we continue to partner and ensure that we're all going together as the technology changes.

For how long have I used the solution?

I've been dealing with Cisco for 15 years or thereabouts.

What do I think about the stability of the solution?

Stability's good. I'm not saying we don't end up with something flakey every once in a while, but it's not often at all.

What do I think about the scalability of the solution?

Cisco Wireless seems to be pretty scalable. But, again, they do an excellent job of saying exactly what the coverage will be. And so we have to make sure that when someone wants to add things they understand what it means. Do I have to resurvey that whole area? Because they'll say, it was just wired for wireless access, not location tracking. So now I've got to go in and check my density and things like that. It's very scalable, but when you shift gears sometimes, you have to do more work than people anticipate.

How are customer service and support?

Cisco support is good, but I think it could be better. Their collaboration with their partners is probably the biggest challenge I've had. If I have an issue with an application that runs off the Cisco network and Cisco has to work with their partner to resolve it, that gets a little hanky sometimes.

How was the initial setup?

We've been using the initial one, but we've swapped it out since then, and it's been relatively painless. And when we've expanded, the new buildings get new wireless. And when we've bought new hospitals, they get new wireless. So you've got the stuff that's been in there for a long time, and you've got the stuff that hasn't been there for long at all. So we have a routine for what to do when we've got a new building.

What's my experience with pricing, setup cost, and licensing?

I don't know the details about the pricing. Typically it just gets lumped into my project. So I'm not sure what we're paying in licensing fees. 

What other advice do I have?

I'd give Cisco Wireless an eight out of 10. I don't know what to compare it to, but I'm hesitant to give anybody a 10. I'd give them an eight. If you are considering Cisco Wireless, I suggest looking at the total cost of ownership. This stuff doesn't last forever. So when you put it in the ceiling, when will you need to replace it? It's not a one-time investment. And then what is it going to take to get it there? Because sometimes you may end up with the impact you have every time. Hospitals are constantly renovating. Depending on what you need wireless for, you may have to spend tens of thousands re-surveying and repositioning your access points to optimize if you remodel an area. You may have thought, "Oh, I already have wireless in there. Just because I'm moving these three or four walls doesn't mean..." Well, it does mean something. The total cost of ownership matters. Make sure remediations are built into your capital budget if you're doing construction.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Technology Manager at a educational organization with 501-1,000 employees
Real User
Oct 18, 2021
Highly stable, scalable, and secure
Pros and Cons
  • "The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are not as simple."
  • "Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier."

What is our primary use case?

We use Cisco Wireless for networking in an education center.

What is most valuable?

The most valuable features of Cisco Wireless are security and the ability to manage everything easily. Other solutions, such as Aruba are differentiation.

If you use the EAP for wireless security it is good. The only setback is the user has to have their own login, it is easy to do. If you make a user group for many students because they do not know the password. Having everyone use a group user account is not good. It is best for every student to have their own login. The connectivity will be better.

What needs improvement?

Cisco Wireless does not have a dashboard that would make it easier for people to manage the solution, such as Cisco Meraki where you are able to monitor the network through the dashboard and everything is visible making it easier. There are many things you can do with the dashboards. With Cisco Wireless if you have to manage the switches, backbone, or update the controllers you have to have someone with Cisco certification or know someone who can support you with the management of the solution. I have colleagues that have difficulties when I am away making changes to the Cisco Wireless devices and this is one of the reasons we are switching this solution to Cisco Meraki.

For how long have I used the solution?

I have been using Cisco Wireless for approximately 14 years.

What do I think about the stability of the solution?

The solution is stable. However, I had some issues last month with older Cisco wireless solutions. The certificates for some access points had expired and did not want to connect to the WLC.
Finally, I found a solution and got them all to work fine.

Why did I say it is stable. Since, we had installed it from 2009 until 2020 we had no major problem.
We started with a single SSID then with 2 SSIDs then we went up to 4 SSIDs. All 3 used authentication with a radius server. The fourth was managed by the WLC as Guest wifi.
This situation had to be foreseen because Cisco had announced on June 30, 2016 the dates of discontinuation and end of life of the range of our access points. The end date of routine failure analysis and new service provision had been declared on December 29, 2017.
It took 4 years later to face this certification problem.
Our network system of Cisco was really user-friendly:
-With printing with google cloud before it is stopped.
Our new MYQ system is too
- With our IP phone system
- With all practices (Windows, Mac, Tablets, phones and chromebooks)
- With our accounting system.
We really say Alhamdoulila.

What do I think about the scalability of the solution?

The solution has good coverage and people can have access quickly.

We have approximately 700 students with Chromebooks connecting to the network.

How are customer service and support?

I have not used technical support but if you want technical support it costs money.

Which solution did I use previously and why did I switch?

I have used HPE and Apple wireless solutions previously.

How was the initial setup?

The installation of the solution is easy but it might not be for others. I have used the solution for a long time.

What's my experience with pricing, setup cost, and licensing?

Cisco Wireless solutions should have a price reduction for educations centers. Education centers are there to help people grow and there are not large budgets. The solution tends to be expensive and it can cause difficulties when purchasing them here in Africa.

Which other solutions did I evaluate?

I have evaluated other solutions, like Aruba through my nephew. This is the system he used at university in the US.

What other advice do I have?

I would recommend this solution to anyone, Cisco is the best. We are migrating to Cisco Meraki next week.

I rate Cisco Wireless a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1650075 - PeerSpot reviewer
Operations Manager at a computer software company with 5,001-10,000 employees
Real User
Sep 3, 2021
Scalable, priced well, but difficult configuration
Pros and Cons
  • "The solution is highly scalable."
  • "The installation is not too difficult but the solution could improve by making the configuration easier."

What is our primary use case?

The primary use of Cisco Wireless is for IT solutions. 

For how long have I used the solution?

I have been using the solution for approximately 10 years. 

What do I think about the stability of the solution?

I find the solution to be very stable. 

What do I think about the scalability of the solution?

The solution is highly scalable.

We have approximately 1500 users using this solution.

How are customer service and technical support?

We have been satisfied with the technical support of Cisco Wireless.

How was the initial setup?

The installation is not too difficult but the solution could improve by making the configuration easier.

What about the implementation team?

We did the implementation of the solution ourselves. 

We have approximately 10 engineers and managers that do the implementation and maintenance.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is fair.

Which other solutions did I evaluate?

I have evaluated Aruba, D-Link, and Ruckus solutions.

What other advice do I have?

I rate Cisco Wireless a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Board Member and Co-Owner at a comms service provider with 51-200 employees
Real User
Sep 2, 2021
Helpful support, easy to set up , and offers good stability
Pros and Cons
  • "The support is very good. Technical support is very helpful."
  • "For all products on the market, the availability of the products may not be ideal. We're waiting on a lot of products simply due to the fact that there's a material shortage. We've ordered products and have had to wait three or four months for anything to get delivered. This is not just Cisco. It's a problem on the market for all components which include semiconductors."

What is our primary use case?

We use the solution for our company as well as for our clients. 

What is most valuable?

What's the most important for us is the reliability of this product, and that's it. We are sure that they work fine and they are fully developed and add great new functions.

The support is very good.  Technical support is very helpful.

The initial setup is easy - especially in the Mobility Express solution.

The stability is very good. 

What needs improvement?

Cisco proposed a new version of their product, however, I don't have any requirements which are not already met.

For all products on the market, the availability of the products may not be ideal. We're waiting on a lot of products simply due to the fact that there's a material shortage. We've ordered products and have had to wait three or four months for anything to get delivered. This is not just Cisco. It's a problem on the market for all components which include semiconductors.

For how long have I used the solution?

I've used the solution for 20 years. I've used the solution for a long time. 

What do I think about the stability of the solution?

We've never faced any stability issues. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

We use this solution for medium enterprises. 

How are customer service and technical support?

I'm very satisfied with technical support. The technical support of Cisco is the best on the market. They are very helpful and responsive. 

Which solution did I use previously and why did I switch?

I also work with Fortinet. I have much more experience with Cisco. I don't have so much experience with Fortinet.

How was the initial setup?

The initial setup is very straightforward. It's not overly difficult or complex. A company shouldn't have any issues with the process. 

What about the implementation team?

As integrators, we can install the solution for our clients. 

What's my experience with pricing, setup cost, and licensing?

They have different products which can be used by some customers, from small and medium to large enterprises. The portfolio is very wide. It's difficult to say if they are expensive or not as they have expensive products, however, they are very scalable and great for very large objects.

Maybe they are a little bit above the average on the market, however, for what you get, mostly it's worth it.

What other advice do I have?

I'm a system integrator. I'm a Cisco partner. The company is a Cisco Gold Partner.

Cisco is great due to the fact that there is so much documentation online. It's very easy to research it and learn it and to troubleshoot if you need, simply due to the fact that there's so much shared knowledge out there. I'm not sure if that;'s the case for any other solution. 

I'd rate the solution at a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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