There are some features I would like to have in Cisco Wireless, such as Telemetry and other IoT. However, they are available in the new version of the solution.
Senior Network Engineer, IT Manager at a educational organization with 51-200 employees
Simple installation, reliable, and good support
Pros and Cons
- "The technical support from Cisco is good."
- "There are some features I would like to have in Cisco Wireless, such as Telemetry and other IoT. However, they are available in the new version of the solution."
What needs improvement?
For how long have I used the solution?
I have been using Cisco Wireless for approximately 15 years.
What do I think about the stability of the solution?
Cisco Wireless solutions are highly scalable.
What do I think about the scalability of the solution?
The solution is highly scalable. I have about 60 access points and it is scalable with a thousand access points.
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November 2024
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How are customer service and support?
The technical support from Cisco is good.
How was the initial setup?
The initial setup of Cisco Wireless is easy.
The process involves taking the Cisco Wireless device and adding it to the network. You connect the device to the controller, and then the controller can be configured. It's very quick and easy.
What's my experience with pricing, setup cost, and licensing?
The price of Cisco Wireless equipment is expensive.
Cisco has introduced a subscription pricing model where you have to always pay and renew.
What other advice do I have?
I plan to change to a Catalyst 9800 next year.
If companies already have Cisco wireless infrastructure, the deployment of this solution will be easy.
I rate Cisco Wireless a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Engineer at a healthcare company with 1,001-5,000 employees
Easy to set up with good filtering and a relatively fast deployment
Pros and Cons
- "The initial setup is easy. It's fairly quick to deploy."
- "The interface could be better."
What is our primary use case?
We primarily use the solution in order to provide wireless clients access to our hospital network.
What is most valuable?
The BCO is a great basic feature.
We enjoy having access to the security features and MAC filtering.
All the files are standard and supported, which is a good thing.
The initial setup is easy. It's fairly quick to deploy.
The product scales well and expands quite easily.
What needs improvement?
The interface could be better.
It's a hospital network; we have a lot of X-ray machines and other machines which may interrupt the WiFi signals. They need to provide more stability with respect to the interference or help us can analyze what is causing the interference issues from the controller side so that we could more effectively troubleshoot.
The pricing of the product is quite high.
I've heard the WiFi 6 is in the market and I would like to explore WiFi 6 features.
Having a single SSID and adding a personal device or an organizational device that an SSID can automatically pick and connect to would be great.
For how long have I used the solution?
I've been working with the solution for over ten years at this point. It's been a while now.
What do I think about the stability of the solution?
While the product is stable, in some areas when the user sees a disconnection, we are not able to identify whether it's an access point issue or if it is due to some interference in that area of the hospital (due to hospital equipment). We need help detecting issues via the controller.
What do I think about the scalability of the solution?
We have around 4,000 to 5,000 users on the solution.
It is easy to scale as it is centralized. You just need to add more access points if you would like to expand the product.
How are customer service and technical support?
Technical support is great. One time, we had a controller issue due to a hardware failure and they replaced it within two days. They are extremely helpful and responsive. We are satisfied with the level of support they provide.
How was the initial setup?
The initial setup is very simple. It's not overly complex or difficult. A company shouldn't have any trouble implementing it.
Initially, we need to get the hardware and put the basic configurations of network settings in order. I don't think it will take more than one hour to do the basic configuration. More complexity, however, does take time.
The solution doesn't require too much maintenance. Our access points are very old, however, they are pretty stable. For around 10 years, we have been running on the old hardware and it is time to renew, actually, as the product is almost end of support. However, so far, the maintenance has been quite minimal.
What about the implementation team?
The first time we implemented the solution, we did request vendor support.
What's my experience with pricing, setup cost, and licensing?
The product is quite expensive, and it's making us reconsider staying with Cisco.
Which other solutions did I evaluate?
As this solution is near its end-of-life, my company is looking into other solutions such as Aruba or Huawei. We have not decided yet on what we will do, however, the Cisco pricing is very costly. We would like to check out other options that are cheaper, and which can offer the same kind of stability and features.
What other advice do I have?
I'm just a customer and an end-user.
We aren't necessarily using the latest version of the solution. Some access points, for example, are so old we cannot upgrade them any longer.
I'd recommend the solution to other users. If you have the money and budget, Cisco is a good, stable solution.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Cisco Wireless
November 2024
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
Security Engineering, Team Lead at Fidelity Bank Plc
Stable, documentation readily available and easy to setup
Pros and Cons
- "Stability is fine."
- "The pricing could be better. It could be cheaper."
What is our primary use case?
Most of the routers are in the enterprise network for connections and branches. We used to use them in the data center, but we stopped.
What is most valuable?
The signal at the branch is good and has been the most valuable aspect for network management. The documentation is readily available and accessible.
What needs improvement?
The pricing could be better. It could be cheaper.
For how long have I used the solution?
I have been using it for about ten years.
What do I think about the stability of the solution?
Stability is fine.
What do I think about the scalability of the solution?
I would rate the scalability a seven out of ten. There are about 4,000 end users.
How was the initial setup?
The initial setup is straightforward. The documentation is available.
Normally, we start with a proof of concept for a certain environment.
What's my experience with pricing, setup cost, and licensing?
It is expensive.
What other advice do I have?
Overall, I would rate it an eight out of ten. I would recommend others to use it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Sep 15, 2024
Flag as inappropriateSolutions Architect at Espina IT
Stable product with integration and authentication features
Pros and Cons
- "The product has valuable features for integration and authentication."
- "They should introduce zero interference capabilities."
What is our primary use case?
We have deployed 5000 customer access points to provide product navigation and Wi-Fi connectivity.
How has it helped my organization?
Cisco Wireless enables end-to-end connectivity for endpoints. We can deploy wireless access points indoors and outdoors as well.
What is most valuable?
The product has valuable features for integration and authentication.
What needs improvement?
They should introduce zero interference capabilities.
For how long have I used the solution?
We have been using Cisco Wireless for 14 years. At present, we use the latest version.
What do I think about the stability of the solution?
The product is stable. Cisco provides good support services in case of outages.
What do I think about the scalability of the solution?
We have six medium and large businesses as customers for Cisco Wireless. We have integrated it with multiple solutions. I rate the scalability an eight out of ten.
How are customer service and support?
Cisco provides quick and efficient support services. Whenever you call them, they immediately assign the engineers. This is the first time I have seen any other vendor responding this quickly. It is the part of the product.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup process takes two to four months. We collect the essential information for the network implementation document. Further, we deploy a few controllers and integrate the application. Later, we add endpoints to the existing network and create server IDs. We test the connection's speed efficiency and the signal's strength. This is how we complete the deployment process.
What's my experience with pricing, setup cost, and licensing?
The platform is expensive for small-scale businesses. There are no extra costs included. We can add essential features to the on-premise version as required.
I rate the pricing an eight or nine out of ten.
What other advice do I have?
They provide good support services for the tenure of the contract and software upgrade. I rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Gerente División Plataforma at Sonda S.A.
Stable with good basic features and extremely scalable
Pros and Cons
- "The initial setup is pretty straightforward."
- "In Latin America, Cisco is very expensive in comparison to other technologies."
What is our primary use case?
We are primarily using the solution for wireless connectivity and expedience.
What is most valuable?
The basic features of the solution are excellent.
The product has very good internet and internal systems for general applications.
Technical support is pretty good.
We've found the product to be fairly stable.
The solution can scale.
The initial setup is pretty straightforward.
What needs improvement?
For the customer, it would be ideal if the solution had more global reach. It's a bit complicated to explain, however.
The documentation can be a bit confusing. It would be better if it was easier to follow.
We're hoping that the solution will work well with 5G.
In Latin America, Cisco is very expensive in comparison to other technologies.
For how long have I used the solution?
I've been using the solution for maybe one year at this point.
What do I think about the stability of the solution?
The solution is very stable. There are issues with bugs or glitches. It's reliable. It doesn't crash or freeze at all.
What do I think about the scalability of the solution?
The solution is extremely scalable. Cisco makes it very easy for a company to expand the offering if they need to. It's a good selling feature.
How are customer service and technical support?
I would say 60% of the technical support team are very experienced in the solution. They are quite good to work with, for the most part. We're quite satisfied with the level of support we get from them. That said, I wish that the documentation provided by the company could be better.
How was the initial setup?
The initial setup is not complex at all. Cisco makes the implementation very, very easy.
I'm not an IT technician and therefore don't know exactly how long a deployment takes. I don't install the solution personally by myself.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is quite high in our region. It would be better if they could take cost into consideration in Latin America to make it more reasonable for local companies.
What other advice do I have?
We're a partner with Cisco. We aren't just a customer.
Overall, I would rate the solution eight out of ten. If it was more reasonably priced for the local market, I might create it a bit higher.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr. System Analyst at NSUT
Has good durability, we can rely on this solution and it is easy to configure
Pros and Cons
- "The feature that I have found most valuable is its durability because we can rely on this solution. It is also easy to configure. Lastly, if something happens, we get good support from Cisco."
- "One thing which we really don't like about Cisco is that it is very expensive."
What is our primary use case?
We use it to provide wireless access to our students, faculty, and non-teaching staff because we are a university, an educational institution. I am one of the non-teaching staff who takes care of the networking side.
What is most valuable?
The feature that I have found most valuable is its durability because we can rely on this solution. It is also easy to configure. Lastly, if something happens, we get good support from Cisco.
What needs improvement?
One thing which we really don't like about Cisco is that it is very expensive. If we compare it to other brands like Ruckus or Aruba, it seems to be almost double in price. So that is a major concern. Recently, I have been looking for something comparable to Cisco which is a lower price.
Cost is a major area because if you look at the technical features with other solutions, they seem to be the same in every feature, with no big differences. For example, if you support a 1.5k ACL with two parallel lines, others are supporting 2,000. It's not a major difference, but it is there. I think you can show that it as at par with the competitors.
I would say that the product is best-in-class. The only thing is the price because whether you're a government institution or a private organization, everyone looks for the best price. If we just compare to the competitors on the financial side and we have to pay twice, then it's very difficult for us to go for something even if we know it is very good. So the price should be much less.
Another improvement Cisco Wireless could make is if they provided a calculation document or study on requirements for wall thickness, signal range, switch location, etc.
Additionally, I think it is already very advanced and potentially supports 5G. That is perfectly fine, but it would be good if they could increase their signal strength, because sometimes we face difficulty getting signals, even from a wifi access point in the next room. This goes hand-in-hand with the document I mentioned calculating the range area of the product, etc. There are international standards and/or limitations on that.
For how long have I used the solution?
I personally have been using Cisco for a only few years, since I was hired, but my institution has been using it for around seven or eight years.
What do I think about the stability of the solution?
The stability is good.
For wireless, I would say it is good. But when we were using the Cisco firewall we found some difficulties setting up and our internet was breaking up or something like that. But from a wireless point of view, it is fine.
Also, one point which just came to my mind about Cisco is if we could have some kind of calculation for the access points because then maybe we could make a web off of all of them. "How much of that access point is required. This access point is covering this much area." If we can have that kind of information it would be easier for us to calculate the capacity.
What do I think about the scalability of the solution?
It is scalable. We are currently looking at the scalability so that we can provide the infrastructure to some other blocks, as well. I haven't tried it yet or discovered what problems I'm going to face, but I think that it should be able to scale. I think we will be able to do that, but I'm not sure right now.
During peak time, there are around 5,000 or 6,000 users. Now, in COVID-19-like situations, there are maybe a hundred or 200.
We don't have any plans to just switch to another product because we don't have that flexibility. We will just go for open tendering. We will make some generic technical aspects of the product and throw it in the market. Everyone will be invited. We can't just ask for Cisco only. That's why I was worried about their price because if they are the most expensive we will not pay them if they qualify.
How was the initial setup?
The initial setup is not that difficult, it is just technical. For example, if I am looking to set up Cisco, then I should have the skills required to install it. So I would say that the setup is fine. It does not need to be changed. In fact, the product which we have has a controller on our premise that Cisco is now offering to our controllers for switches. So I think this concern is handled over there because controlling through the cloud is a little easier than this centralized controller product, particularly for an institution or organization.
What other advice do I have?
I would say that it's a good solution. Everything is there and I have nothing to point out.
I would definitely recommend this product, but at the same time, I would say that they should bring their price down.
Like every solution, it has pros and cons. It's just part of the process.
On a scale of one to ten, I would rate Cisco Wireless a nine. From the product side, I would rate it nine, but if you ask me about the return on investment, I would probably say a six or seven because the investment is huge here.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Operations at a comms service provider with 11-50 employees
Captive guest network is one of the best, but AP concurrent client processing needs work
Pros and Cons
- "Compared to other solutions, captive guest network is one of the best isolation and tunneling."
- "The ability to disable RRM or set hybrid RRM provides a more granular design of RF in the environment."
- "Improvement needed in RRM, ATF, Ortho-Polarization, AP concurrent client processing."
What is our primary use case?
Survey/design and deploy Cisco Wireless (3500/3600/3700) in hospitals/universities. The object was 100% coverage with RTLS support.
The challenges are RF propagation control and saturation with RRM. Another is future-proofing capacity. In the 3700 series, ATF was the limiting factor in Cisco’s solution.
How has it helped my organization?
Compared to other solutions, captive guest network is one of the best isolation and tunneling. All other features of RF are average.
What is most valuable?
- The ability to disable RRM or set hybrid RRM. This provides a more granular design of RF in the environment.
- CLI controller/RF debugging.
What needs improvement?
- RRM
- ATF
- Ortho-Polarization
- AP concurrent client processing
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
Performance issues.
How are customer service and technical support?
I would rate tech support 7.5 out of 10 on the RF side. Overall, it’s what you would expect for Cisco.
Which solution did I use previously and why did I switch?
Switched to Cisco because of upper-level decision.
How was the initial setup?
Pretty straightforward if you understand RF and what the options mean on the WLC.
What's my experience with pricing, setup cost, and licensing?
Expensive.
Which other solutions did I evaluate?
Aruba, Aerohive, Ruckus, UBNT, Mikrotik.
What other advice do I have?
I’ve been working with Cisco Wireless since 2008. Although CPI and controllers have come a long way, the AP is the limiting factor. There are a lot of assumptions in the controller algorithm.
Don’t just conduct a passive survey. Set up three APs and do an active survey with RRM enabled among three.
Cisco’s wireless solution is a seven out of 10, in my experience, compared to other solutions. It has limitations on the polarization processing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Used for wireless connection and provides good reliability
Pros and Cons
- "The most valuable feature of the solution is reliability."
- "The solution could be cheaper and have a better web interface."
What is our primary use case?
We use Cisco Wireless for wireless connection.
What is most valuable?
The most valuable feature of the solution is reliability.
What needs improvement?
The solution could be cheaper and have a better web interface.
For how long have I used the solution?
I have been using Cisco Wireless for ten years.
What do I think about the stability of the solution?
I rate the solution ten out of ten for stability.
What do I think about the scalability of the solution?
I rate the solution a nine out of ten for scalability.
How are customer service and support?
The solution’s technical support is average.
How was the initial setup?
The solution’s initial setup is complex, and an average user will not be able to do it. You need to know the command line to deploy Cisco Wireless.
What's my experience with pricing, setup cost, and licensing?
Users have to pay a yearly licensing fee for Cisco Wireless.
What other advice do I have?
The solution can be deployed both on-premises and on the cloud. You need to be very technical to deploy and maintain the solution. I would recommend the solution to other users.
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 8, 2024
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Yes, agree to the review and its extremely stable and scalable platform.