The primary use is for wireless connectivity.
Manager Corporate IT at a retailer with 1,001-5,000 employees
Provides good coverage and the stability is the best part of the solution
Pros and Cons
- "The most valuable feature is the coverage."
- "The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point."
What is our primary use case?
What is most valuable?
The most valuable feature is the coverage. Also, the management provides the most important security features in these devices.
What needs improvement?
The GUI could be made more user-friendly. There should also be a dashboard where it can showcase how many end-users are connected to a particular access point.
For how long have I used the solution?
More than five years.
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What do I think about the stability of the solution?
We have not run into any issues related to stability.
How are customer service and support?
Technical support has been very good.
How was the initial setup?
We feel that it's complex in terms of manageability. You require a skilled person to handle it.
What was our ROI?
The ROI is good because the stability is so good from Cisco.
What's my experience with pricing, setup cost, and licensing?
I feel the product's pricing is a good value.
Which other solutions did I evaluate?
We did not evaluate anything else because Cisco is a brand name for networking devices.
What other advice do I have?
When implementing this solution, you require the right partner to be in place to support it, that is the first requirement.
I would rate this solution at nine out of 10. The best part of the solution is the stability. Also, the easy usage of the switches They are automatically switched on and get their configuration. I don't need any technical person to look at it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 51-200 employees
Authentication enables employees from around the world to log in with their own credentials
Pros and Cons
- "Authentication is the important feature for us. My IT staff no longer has to look after catering to clients who come from overseas."
What is our primary use case?
I have deployed it in a factory. I have a lot of people who come to visit from all over the globe. People come from Southeast Asia, from Europe, from South America, from the US, etc. We need to have a common platform wherein people who visit are able to log in to the corporate network. They do not need to do a guest login, they can just log in as they usually do. That's the primary use.
How has it helped my organization?
Since we have a central server from which our authentication is run, a user who comes from, let's say, California, doesn't have to ask any for credentials. He just comes to my network, logs in with his own username and password, and he gets access to his database. Authentication has played a big role for us, and it has given us mobility.
My IT staff no longer has to look after catering to clients who come from overseas. My staff members are busy doing their own work, and that overseas client or any other person is able to do his work without intervention from IT. This authentication scenario has saved us a lot of problems. Earlier, we had to create a guest user, give him a VPN, ensure that he logged in to his own network, and that he got access to his data. We don't have to do that now.
What is most valuable?
Authentication is the important feature for us.
What needs improvement?
There are certain features which I would want which are not there. There is always a wish list, that my WiFi should give me one, two, three, four, five. Certain things come, certain things don't, and certain things come at a cost. It fulfills about 75-80 percent of what I'm looking for. Things on my wish list are available at an additional cost but I can live without those thing, so I'm fine with it.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It has been a fairly stable network, I have not had many problems with it. We had to upgrade the iOS once or twice, but that's about it. After that, we have not really had a problem.
What do I think about the scalability of the solution?
We had to upgrade our access points. It's had been about six or seven years that those had been in. Scalability-wise, some of the old iOS is not supported on the new controller, but that's fine. We accepted that and we now have two products. We now have a 3800 deployed.
How are customer service and technical support?
We have had a decent experience so far with Cisco technical support. We've not had any issues, so I would say the support has been good.
Which solution did I use previously and why did I switch?
Before this solution we did not have any wireless solution, we had a stand-alone wireless. My global team wanted Cisco, so we went with Cisco. But, in a couple of other places, we've used Aruba and we're quite satisfied with it as well.
But it's something like when you prefer a certain flavor of coffee. It's not that you don't like the other coffee, but you like coffee A better than coffee B. It's just the comfort level or maybe you feel better with a certain product. So there's nothing wrong with the product that I'm currently using. I'm using Cisco and I'm quite satisfied with it. Otherwise, given a choice, given the funds, if someone were to say, “What is the next thing that you would like to move to?” because my experience with the alternate product has been really good, I would switch to that.
How was the initial setup?
The setup is not really complex. It was quite easy. We had to refer to a couple of things, but I come from a background where I have that kind of experience, so it was easy for me.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay. I believe it is competitively priced. But it is not just the price by itself, it's the price and the technical features. The features also play a big role. It has to give me the relevant output. That is more important. Price is secondary. Price will not play a very big role because if it does not deliver what I need... For example, if I were to buy a car without an engine, that's still a car, but it is of no use. I might as well buy a car that works.
They have simplified the licensing. Now there is a single license that is required. Earlier, multiple licenses were required. Single licensing is good. As a customer, I don't need to keep an inventory of multiple licenses.
What other advice do I have?
Up until now, it has been a good product, so go ahead with it. It works well. We have been happy with it for the last four years.
Disclosure: My company has a business relationship with this vendor other than being a customer: Installation partner.
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Cisco Wireless
November 2024
Learn what your peers think about Cisco Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,763 professionals have used our research since 2012.
Manager / IoT Evangelist Solution Business Strategy at a manufacturing company with 1-10 employees
Secure solution that enables us to do video and web conferencing
Pros and Cons
- "The most valuable feature of this solution is its security"
How has it helped my organization?
We don't have to use cables anymore and it gives us a variety of connections. We can do video conferencing and web conferencing, so it has been great.
What is most valuable?
The most valuable feature of this solution is its security. Cisco is very well known for security.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
In terms of performance, it's really good. I have never seen it go down, at least in the office environment. Deploying it in the factory may be our next use case. A lot of noise occurs in the factory, so it could be difficult to deploy a wireless solution there. That could be a challenge.
The factory environment requires more high-density capability and there are other challenges affecting the factory environment. It's a harsh environment, but I see that Cisco's user-case allows deployment in a factory environment.
What's my experience with pricing, setup cost, and licensing?
The pricing is high. It could be cheaper. Cisco is known for its high pricing.
What other advice do I have?
Security and support are important factors when looking at this kind of solution. Cisco is more expensive but you have to compare the security and support you are getting. The support, in particular, is very critical, especially if you are in a conference call and the sound breaks off. You need them to get back to you quickly.
Cisco is a large company, the number-one company, and those are important factors when selecting a vendor. The other factor is the pricing, in addition to support and security.
I rate Cisco Wireless at 10 out of 10 because I have never had a problem. I am a happy customer.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a educational organization with 51-200 employees
Central control of all APs is a valuable feature. Better training is needed.
What is most valuable?
Central controlling of all APs.
How has it helped my organization?
It has enabled the organization to become cable-free.
What needs improvement?
Training support for clients is needed.
For how long have I used the solution?
3 years -
Cisco Wlan Controller 5508
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
Excellent.
Technical Support:Middle.
Which solution did I use previously and why did I switch?
No other solution was used.
How was the initial setup?
Pretty Straightforward.
What about the implementation team?
A vendor(Xiamen WisDom Net), They have 3 CCIE engineers in routing and switches but not in Wi-Fi, They quickly improvee their Wi-Fi skills and even I improved a lot.
What was our ROI?
High.
Which other solutions did I evaluate?
We invited 6 vendors that offered Cisco, Juniper, Aerohive brand Wi-Fi solutions to evaluate and compare products.
What other advice do I have?
See my website article:
http://aweisoft.net/Knowledge/Cisco/OptimizeWiFi/OptimizeWiFi.aspx
Disclosure: I am a real user, and this review is based on my own experience and opinions.
DevOps System Engineer at Monash University
A fast, easy to use, scalable and stable solution with easy installation and good customer support
Pros and Cons
- "The solution is easy to use and its stable."
- "The price could be better."
What is our primary use case?
I utilize it as a Wi-Fi solution for personal use.
What is most valuable?
The solution is easy to use and its stable. I like its quality.
What needs improvement?
The price could be better.
For how long have I used the solution?
I have been using Cisco Wireless for two or three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is certainly scalable.
How are customer service and technical support?
Cisco support is good.
Which solution did I use previously and why did I switch?
Prior to using the solution, I used Aruba.
How was the initial setup?
The installation was easy. It took around ten minutes.
What about the implementation team?
We handled the installion on our own.
What's my experience with pricing, setup cost, and licensing?
The solution does not come with a licensing fee.
What other advice do I have?
There are many users making use of the solution in Taiwan.
The solution offers fast response time.
I rate Cisco Wireless as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Diensthoofd - Head of ICT at a healthcare company with 501-1,000 employees
A stable wireless networking solution with good capacity and security
Pros and Cons
- "The capacity, security, downloading, and exporting data are all very good. It's user-friendly, but if I look at Meraki versus normal Cisco equipment, then I think that Meraki will be much more user-friendly."
- "The price could be better. The configuration is also complex. It would be better if there's an NEC solution. That's one of the things we really want to have. It should also be as fast as possible."
What is our primary use case?
We use it for all kinds of equipment including, laptops, mobile devices, and guest access. We are just using the basic features and just the wireless connection.
How has it helped my organization?
If I take it away, that would be a nightmare because we have a lot of devices working through wireless.
What is most valuable?
The capacity, security, downloading, and exporting data are all very good. It's user-friendly, but if I look at Meraki versus normal Cisco equipment, then I think that Meraki will be much more user-friendly.
What needs improvement?
The price could be better. The configuration is also complex. It would be better if there's an NEC solution. That's one of the things we really want to have. It should also be as fast as possible.
For how long have I used the solution?
I have been using Cisco Wireless for a couple of years.
What do I think about the stability of the solution?
It's stable, but it's expensive.
How are customer service and technical support?
We got in touch with technical support once, and that was good.
How was the initial setup?
The initial setup is complex. We currently have a complex configuration.
What's my experience with pricing, setup cost, and licensing?
It's expensive. The pricing is an obstacle.
What other advice do I have?
I would advise new users not to underestimate the complexity of the configuration.
On a scale from one to ten, I would give Cisco Wireless an eight.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Manager, Network at a tech services company with 11-50 employees
Simple and easy to configure but quite pricey
Pros and Cons
- "It's very easy to configure the access points."
- "The reporting of the product could be improved. When I needed to troubleshoot, I couldn't get sufficient information from the controller."
What is our primary use case?
We primarily use the solution for wireless services. We use it for wireless LAN.
What is most valuable?
The simplicity is the solution's most valuable aspect.
It's very easy to configure the access points.
The solution is scalable.
The solution is stable.
The initial implementation is pretty straightforward.
What needs improvement?
The pricing is a bit high. It could be less expensive. If they could work to lessen the cost, it would be helpful.
The reporting of the product could be improved. When I needed to troubleshoot, I couldn't get sufficient information from the controller.
It would be useful if they could add in features like AI for easier troubleshooting.
For how long have I used the solution?
I used this product at my previous company. It's been seven or eight years. However, I do not work there anymore.
What do I think about the stability of the solution?
After using it for eight years, I can vouch for its stability. There are no bugs or glitches. It doesn't crash or freeze. It's very reliable in terms of performance.
What do I think about the scalability of the solution?
The scalability is okay. It's more or less affected by the infrastructure design as it is based on coverage. When we need to expand coverage, we will have to just add more.
How are customer service and technical support?
Technical support was okay in general. However, I had one negative experience doing a proof of concept with Cisco Malaysia for a Cisco ISE product. Their engineer wasn't a master of the product. It seemed the help they gave to us wasn't that knowledgeable.
Which solution did I use previously and why did I switch?
I also have experience with Aruba and Ruckus.
How was the initial setup?
The initial setup wasn't overly complex or difficult. It was pretty straightforward. Back then we were using the Cisco Network as well - both wired and wireless. The configuration was quite simple.
What's my experience with pricing, setup cost, and licensing?
The cost of the product is rather high. It's one of the downsides.
What other advice do I have?
We're were just a customer and an end-user. I don't have a business relationship with Cisco at this time.
I'd rate the solution at a seven out of ten. I'd rate it higher if it was more reasonable in terms of pricing and if the reporting was better.
If a company would like to implement this product, they must make sure the pricing doesn't bother them and that they buy enough devices in order to ensure proper coverage for their needs.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
It's a bit expensive but it's professional and works properly
Pros and Cons
- "No product can be a ten out of ten and there are some security issues."
How has it helped my organization?
It's cloud-based. We only work with on-premise devices and usually the prices are good for our customers.
What is most valuable?
The license and prices are great.
How are customer service and technical support?
Their technical support is very good and important.
How was the initial setup?
The initial setup is basic and simple.
What about the implementation team?
I implemented myself.
What's my experience with pricing, setup cost, and licensing?
It's a bit expensive but it's professional and works properly.
What other advice do I have?
I would rate it a nine out of ten. No product can be a ten out of ten and there are some security issues.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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Cisco wireless controllers in appliances are very stable implementations. There are many official courses covering from the fundamentals to troubleshooting.