8x8 Contact Center vs TalkDesk comparison

8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.

TalkDesk, an advanced Cloud Contact Center Platform, revolutionizes customer service operations through its omnichannel capabilities. It seamlessly integrates with businesses' internal systems, enabling efficient management of customer interactions across phone, email, SMS, and social media. By identifying existing customers and leveraging custom objects, TalkDesk enhances agent efficiency and automates interaction data integration.

TalkDesk offers a suite of essential features for robust contact center functionality. Queue management, voicemail, click-to-call, call forwarding, local caller ID, and comprehensive analytics ensure efficient query management and improved customer satisfaction.

Additional features to emphasize:

• TalkDesk's compatibility with popular CRM systems and live chat tools enhances team performance and workflow cohesion.
• TalkDesk's customer experience analytics include sentiment analysis and visually appealing dashboards to provide deep insights into customer emotions and trends, enhancing businesses' understanding and response to customer needs.
• TalkDesk's automated workflows and direct ticket creation within the interface streamline operations further.
• Finally, TalkDesk's AI-driven tools optimize call routing, provide detailed analytics, and assist in agent coaching, elevating the quality of customer interactions.

Additionally, TalkDesk's focus extends to quality and workforce management, providing tools for assessing agent performance and recommending improvements. Features like voice and screen recording, time-stamped comments, and gamified metrics offer valuable insights for performance enhancement.

The mobile app Talkdesk Conversations, available for iOS and Android, extends platform functionality for remote teams. It includes call placement, recording, and CRM connectivity features, ensuring uninterrupted customer service. However, the app has garnered limited reviews and ratings on mobile app stores.

In summary, TalkDesk is a comprehensive, AI-enhanced, and highly integrative solution for businesses seeking to optimize customer service and agent management. With its range of features catering to various customer service aspects, TalkDesk is a good contact center platform to consider.