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Appian RPA vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 20, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Appian RPA
Ranking in Process Automation
23rd
Average Rating
9.0
Reviews Sentiment
8.1
Number of Reviews
1
Ranking in other categories
Robotic Process Automation (RPA) (16th)
Pega Platform
Ranking in Process Automation
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)
 

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of Appian RPA is 0.3%, up from 0.0% compared to the previous year. The mindshare of Pega Platform is 6.4%, down from 11.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

MikahSellers - PeerSpot reviewer
Efficient automation with substantial ROI and innovative UI enhancements
We were automating customer experience workflows for the contact center, including systems like CRM, service desk solutions, CCaaS solutions, and pulling data from ERPs It allowed us to reduce the level of effort to complete contact processes from one hundred fifty seconds to ninety seconds,…
Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Appian RPA is super easy to use, offering low code, no code capabilities."
"We find the product to be scalable."
"We can use the rules as per the class."
"The tool reduces our costs."
"The solution offers excellent workflows."
"This is a customizable product."
"The solution's case management is its most valuable aspect."
"The flexibility of the Pega Platform in allowing use of different UI architectures, such as React and Angular, is also appreciated."
"The case management functionality of this solution has been most valuable."
 

Cons

"There are not any areas that need improvement off the top of my head."
"The UI has always been the weakest part."
"Pega should work on redefining their model and creating a demand for their skills."
"This is a quite expensive product."
"We would like to have a better ability to customize PegaRULES."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"The main problem with Pega is that it is quite complex, so it is very difficult for the developer to learn."
"Sometimes when we are patching some data from the database, we are getting added as a timeout."
 

Pricing and Cost Advice

Information not available
"The product pricing is considered reasonable compared to other solutions in the market."
"The licensing model for Pega BPM needs to be improved."
"The price is a bit expensive."
"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."
"I would rate the product's pricing a six out of ten."
"We mostly have a yearly license."
"The licensing fees are based on the number of users."
"It's a user-based license where, as you scale the numbers of users, the price increases."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
28%
Computer Software Company
13%
Manufacturing Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Appian RPA?
I didn't handle payments or costs. We recommended infrastructure stacks to our clients, who implemented them, and we provided ongoing consulting services.
What needs improvement with Appian RPA?
There are not any areas that need improvement off the top of my head. It has been 18 months since I worked with the environment, and they've made UI enhancements and implemented AI, including featu...
What is your primary use case for Appian RPA?
We were automating customer experience workflows for the contact center, including systems like CRM, service desk solutions, CCaaS solutions, and pulling data from ERPs.
Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Comparisons

 

Also Known As

Jidoka RPA
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

empark, talan, liverpool, ayesa, aeromexico, teknei
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Camunda, Pega, BMC and others in Process Automation. Updated: April 2025.
848,716 professionals have used our research since 2012.