Appian vs OpenText Documentum comparison

The compared Appian and OpenText solutions aren't in the same category. Appian is ranked #5 in BPM , with an average rating of 8.0, and holds a 6.2% mindshare in the category. OpenText is ranked #2 in ECM , with an average rating of 7.8, and holds a 12.4% mindshare. Additionally, 95% of Appian users are willing to recommend the solution, compared to 83% of OpenText users who would recommend it.

Appian

Read 60 Appian reviews

6,398 Views
4,538 Comparison Views

95% willing to recommend

OpenText Documentum

Read 31 OpenText Documentum reviews

3,534 Views
2,675 Comparison Views

83% willing to recommend

Appian

OpenText Documentum

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Appian and OpenText Documentum based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Apache, Pega and others in Business Process Management (BPM).

To learn more, read our detailed Business Process Management (BPM) Report (Updated: February 2025).

Buyer's Guide

Business Process Management (BPM)

February 2025

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Helped 832,138 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Appian

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (5th), Process Automation (4th), Rapid Application Development Software (5th), Low-Code Development Platforms (4th), Process Mining (6th)

OpenText Documentum

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Enterprise Content Management (2nd)

Mindshare comparison

Appian and OpenText Documentum aren’t in the same category and serve different purposes. Appian is designed for Business Process Management (BPM) and holds a mindshare of 6.2%, down 6.3% compared to last year.
OpenText Documentum, on the other hand, focuses on Enterprise Content Management, holds 12.4% mindshare, up 10.6% since last year.

Business Process Management (BPM)

Enterprise Content Management

Featured Reviews

Srimanta Pandit

Senior Consultant at Protiviti consulting

Flexible, improves operational efficiency, and reduces the time taken to complete processes

The solution’s turnaround time for development is better compared to other tools. The solution enables fast development. The traceability of the processor is good. There is much more governance and regulations on the processers. The tool reduces the time of the processes by 30% to 40%. The solution’s low-code aspect has greatly impacted the development and deployment speed. One of the major reasons we are using the product is that we can reuse the modules. The developers can reuse all the modules. It enables us to make subsequent developments in less time. The prebuilt modules can be deployed within two to three weeks. The tool is very flexible. Compared to other platforms, the Appian product team was agile in quickly customizing things for us.

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Sunil Mudambi

Founder & Managing Director at 3 Cubed Business Consulting Pte Ltd

Saves time and increases an organization's productivity

It's a great enterprise content management product. Our customers love the product for its stability and scalability. Search is the most useful feature of the solution. The way we retrieve documents is more important than how we store them. There's no use if we can't find a document. It's the most critical feature. My organization works with other customers. We are consultants for OpenText. Our customers have seen a lot of benefits in terms of regulatory compliance. Industries like banking are highly regulated. The product captures the information centrally so everybody in the bank can see the right information at the right time. It is tamper-proof and enables us to return to the document source, which is helpful with legal issues.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Appian is a very low code platform. It's very easy to learn and use."

"There is no need to worry about vulnerabilities in the system, because Appian built a secure system."

"Process culture is making noise inside the organization because now, everybody knows that their time is being monitored."

"The most valuable features of Appian are workflow management and the ease with which you can build the UI."

"Appian has many valuable features, the first being the ease of development—rapid development. Second, the process of learning the product and tool is faster when compared to its peers in the market. It's closer to low-code, and while it's still not very easy, it's more low-code than other products in the industry. Appian has a good user interface, a seamless model user interface, which comes without additional coding. It can also integrate with multiple systems."

"It reduces development time in half making us more efficient."

"The initial setup is easy."

"The most valuable feature is business automation."

More Appian pros

"The most valuable feature is that it's a central repository for everything, whether it's videos, documents, Excel sheets, etc."

"OpenText Documentum's composition is good. It is convenient and straight out of the box."

"The most valuable feature is the management."

"I appreciate Documentum's scalability, allowing for vast volumes of content storage."

"It provides possibilities for us to save documents and supporting the business process while doing so."

"OpenText Documentum is a robust choice for enterprise-level document management."

"We like Documentum for its capacity and reliability."

"It is quite good."

Cons

"The solution could improve robotic process automation."

"Form creation and SAIL proprietary language still basically require programming. The claim a BA type can do everything is hogwash."

"The graphical user interface could be easier to use. It should be simplified."

"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."

"Authoring tool is slow to use resulted in limitations on how quickly solutions can be built."

"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."

"It is also not easy to learn. Training tutorials could be improved."

"One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI."

More Appian cons

"The licensing model should be changed."

"Sometimes DocBroker cannot see the DocBase."

"Documentum is a very robust system. Everything can be improved, but at this time, I do not have anything in particular. If anything, they can put our software in their standard."

"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."

"An area that needs to improve is how to reduce storage space on the AWS site."

"While generally secure, some noted security issues need consideration. The installation process for on-premise setup needs improvement as well."

"The user interface can be a bit more intuitive."

"The vertical application could be improved."

Pricing and Cost Advice

"When it comes to pricing, it's definitely not affordable. However, it really depends on the requirements that you're seeking from the solution."

"Appian is very flexible in their pricing. In general, Appian's pricing is much, much lower when compared to competition like Pega or other products. Appian also has a flexible licensing model across geographies. Pega usually goes with a single licensing cost—which is a US-based cost—for all global customers, and it's costly. Whereas Appian has a different regional licensing cost model and it can be cheaper, depending on geography. So Appian's licensing is very flexible, and cheaper when compared to other competition."

"Licensing of Appian is less expensive when compared to other BPMs in the market."

"The price of this solution is a little high here in Mongolia."

"The cost depends on the number of users, although I recommend taking an unlimited license."

"If you're doing an enterprise-wide digital transformation, Appian is worthwhile, but not for just one or two use cases because the license costs are higher."

"The solution offers a monthly subscription model. That's what we use. I recall it being about $90 a month. They do have different tiers."

"BPM done right is a huge value proposition for almost any company, and with Appian's low code rapid development model, the ROI can be huge, while the break-even point should be accelerated tremendously."

More Appian pricing and cost advice

"The product is expensive."

"OpenText Documentum has announced a new licensing model, which could be more expensive."

"It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad."

"The price is considered affordable now."

"It is quite an expensive product."

"OpenText Documentum's pricing is good."

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Top Industries

By visitors reading reviews

Educational Organization

30%

Financial Services Firm

16%

Computer Software Company

10%

Government

Financial Services Firm

19%

Computer Software Company

13%

Government

11%

Manufacturing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Which do you prefer - Appian or Camunda Platform?

Appian is fast when building simple to medium solutions. This solution offers simple drag-and-drop functionality with easy plug-and-play options. The initial setup was seamless and very easy to imp...

See all answers

Is Appian a suitable solution for beginners who have no additional preparation?

Appian is actually pretty big on educating its users, including with courses that reward you with certifications. There is a whole section on their company’s website where you can check out the edu...

See all answers

Is it easy to set up Appian or did you have to resort to professional help?

We had some issues when we were setting up Appian. It was quite surprising, since this is a low-code tool which, in its essence, means it is meant for business users and inexperienced beginners. So...

See all answers

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The price is quite high as the licensing prices are significant.

See all answers

Comparisons

OutSystems vs Appian

Compared 14% of the time

Microsoft Power Apps vs Appian

Compared 11% of the time

ServiceNow vs Appian

Compared 10% of the time

Camunda vs Appian

Compared 10% of the time

Salesforce Platform vs Appian

Compared 8% of the time

More Appian Competitors

SharePoint vs OpenText Documentum

Compared 20% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 19% of the time

IBM FileNet vs OpenText Documentum

Compared 14% of the time

Alfresco vs OpenText Documentum

Compared 11% of the time

Product Reports

Buyer's Guide

Appian

February 2025

Download Appian product report

Buyer's Guide

OpenText Documentum

January 2025

Download OpenText Documentum product report

Also Known As

Appian BPM, Appian AnyWhere, Appian Enterprise BPMS

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

Overview

Appian is a unified low-code platform and solution used by businesses to build enterprise applications and workflows. This product adapts to the needs of clients and the technologies they are already using to combine their data in a single workflow and maximize resources. The platform has four main components through which it transforms the work process for companies of various sizes. They are:

Complete automation: Through complete automation, companies are able to coordinate and manage employees, existing systems, bots, data, and artificial intelligence (AI) in a single workflow. The solution offers a way to centrally manage all third-party automation vendors as well.
Low-code applications: Appian offers the ability to build applications faster with visual development and low-code tools. All applications are ready-made to be suitable for mobile.
Low-code data: Appian lets companies source data from multiple types of sources, eliminating the need for data migration. Through no-code and low-code solutions and industry-standard connectors, the platform also eliminates the need for data silos.
Enterprise ready: The platform offers options for companies to scale their businesses to an enterprise level without complications.

Appian is utilized across a diverse set of industries, including automotive and manufacturing, energy and utilities, education, financial services, telecom and media, transportation, retail, insurance, healthcare, and life sciences. The most frequent use cases of Appian are customer journey, governance, risk and compliance, operational efficiency, supply chain, distributed order management, and environmental, social, and governance (ESG) management.

Appian Features

Appian has various features that allow users to create solutions for their businesses. These features can be separated into a few groups according to function, including automation, low-code application development, and integrations and data. Some of the most frequently used features of Appian include:

Robotic process automation (RPA): Users of Appian can assign software bots to perform rules-based tasks that need to be repeated over a set course of time. This can improve efficiency and performance within an organization while saving human resources.
Intelligent document processing: The tool offers a feature for quick and accurate extraction and structuring of data. This can reduce time and costs for organizations because it eliminates the need for outsourcing such services.
AI: Appian utilizes artificial intelligence to enhance applications, workflows, and automation. AI is also used to address complex processes and unique situations.
Business rules: Organizations can automate and simplify work processes while adhering to their operating procedures.
Application development: Appian provides a low-code development feature that allows users to deploy applications over ten times faster than through conventional approaches. This feature not only allows for quick application building, but also applications that run on multiple types of platforms, seamless data integration, and business scalability.
Integrations and data: Appian allows for data integration from a wide array of sources without the need for migration. This contributes to easy access to data across systems, real-time data insights, improved user experience, and accelerated development.

Appian Benefits

The benefits of using Appian include:

The solution ensures seamless organization growth, as it supports various UX patterns, common data schemes, and upgrades, used to facilitate application development on a bigger scale.
Appian can increase process speed and deliver applications considerably faster compared to conventional development.
The platform is easy to use and suitable for complete beginners to build applications and workflows.
Appian offers a variety of design tools that facilitate development and deployment.
Appian offers detailed real-time data insight which allows organizations to access relevant information about their processes as they are developing.
The solution offers clients the ability to move data between the cloud, on-premise, and hybrid configurations.
The platform is easy to optimize, which allows businesses to utilize it according to their personal needs.
Appian offers connectivity across web, mobile, email, voice, and chat, providing a multi-channel experience for companies and their clients.

Reviews from Real Users

A practice leader - digital process automation at a computer software company values Appian highly because the product is easy to develop, low-code, and has a good user interface.

Alan G., an advisory board member at Codecon VR, Appian offers a clear application life cycle, easy to learn documentation, and comes with a fundamentals course.

Appian

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

OpenText

Sample Customers

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Buyer's Guide

Business Process Management (BPM)

February 2025

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