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AppSheet vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AppSheet
Ranking in No-Code Development Platforms
4th
Average Rating
8.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in No-Code Development Platforms
1st
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
216
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd)
 

Mindshare comparison

As of January 2025, in the No-Code Development Platforms category, the mindshare of AppSheet is 9.2%, down from 13.1% compared to the previous year. The mindshare of ServiceNow is 27.8%, down from 28.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
No-Code Development Platforms
 

Featured Reviews

Daniyal Farrakh - PeerSpot reviewer
Helpful for reporting and to do risk assessments
Within our group, I think five to six people will probably use the tool. The tool is mostly not used on an everyday basis. It is not used daily but weekly. I think the tool offers usability, and I think we can scale it. As far as our utilization is concerned, I think it is very scalable. It is very flexible. You can utilize the tool for various reasons. You can use the tool to look at your vulnerability scans and upload information. You can do risk assessments. You can do physical site assessments. I think scalability deserves five stars for sure. The scalability seems to be very easy to use and scalable and flexible.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The security of the solution is very good."
"The solution is pretty simple to implement."
"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."
"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."
"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."
"AppSheet is easy to set up and easy to use."
"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."
"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."
"It offers ready-built automation and simpler configuration for workflows."
"Data in reports and dashboards are easily accessible."
"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."
"HR Case Management and Customer Service Management are two of the key areas which clients are using."
"The analytics - we like to keep track of how much work everyone is doing."
"The most valuable features of ServiceNow for me are its ticketing and reporting capabilities."
"​The workflow capability for easy setup is powerful."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
 

Cons

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."
"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."
"They only give a single sign-on at a very high cost."
"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."
"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."
"The solution needs to improve its SQL database capabilities."
"No improvements are required as AppSheet is quite efficient."
"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"It's a great platform, but there's still room for improvement. As the solutions stands now, you do need a lot of previous experience to use it. It would be great if they could develop some use case templates. This would be beneficial for a small and medium-sized businesses."
"ServiceNow's mobile app should be seamless and it is not right now."
"It's a little expensive compared to other tools."
"The solution is lacking in the mobile application area that could be improved."
"It's missing monitoring capabilities."
"ServiceNow might need to improve its capabilities to integrate with third-party tools."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
 

Pricing and Cost Advice

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."
"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."
"The tool is available at a low price."
"I chose this solution because it was cheaper than other competitors."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
"Certainly, from a product-platform perspective, the price is not too bad."
"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."
"Getting the solution up and running is expensive."
"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."
"For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees."
"I have found the solution very expensive."
"There is an annual subscription to use this solution."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
University
10%
Educational Organization
9%
Wholesaler/Distributor
6%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for AppSheet?
If you are a Google Workspace user, you have AppSheet as part of the package, so you don't have to pay anything more to use it.
What needs improvement with AppSheet?
I do not have enough experience with AppSheet to make specific recommendations for improvements.
What is your primary use case for AppSheet?
I am mainly an IT consultant for Google Workspace into small companies and nonprofit organizations. I work with different tools. However, 90% of my job revolves around Google Workspace.
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Learn More

 

Overview

 

Sample Customers

Husqvarna, Solvay
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about AppSheet vs. ServiceNow and other solutions. Updated: January 2025.
831,265 professionals have used our research since 2012.