AppSheet vs ServiceNow comparison

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AppSheet

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Executive Summary

We performed a comparison between AppSheet and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two No-Code Development Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed AppSheet vs. ServiceNow Report (Updated: December 2024).

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AppSheet vs. ServiceNow

December 2024

Helped 824,053 peers since 2012

Categories and Ranking

AppSheet

Ranking in No-Code Development Platforms

4th

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in No-Code Development Platforms

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

214

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd)

Mindshare comparison

As of December 2024, in the No-Code Development Platforms category, the mindshare of AppSheet is 9.9%, down from 13.0% compared to the previous year. The mindshare of ServiceNow is 28.2%, up from 28.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

No-Code Development Platforms

Featured Reviews

Daniyal Farrakh

Program Manager at Motorola Solutions

Helpful for reporting and to do risk assessments

Within our group, I think five to six people will probably use the tool. The tool is mostly not used on an everyday basis. It is not used daily but weekly. I think the tool offers usability, and I think we can scale it. As far as our utilization is concerned, I think it is very scalable. It is very flexible. You can utilize the tool for various reasons. You can use the tool to look at your vulnerability scans and upload information. You can do risk assessments. You can do physical site assessments. I think scalability deserves five stars for sure. The scalability seems to be very easy to use and scalable and flexible.

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Fabio QUINTANILHA

IT4IT Manager at L'Oreal

A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs

As much as possible, we use the out-of-the-box features. We do very few customizations. We follow the schedule to refresh the versions when they come up. As an end-user, I am not happy with the scalability. We have to wait a long time to buy more capacity. It is not an issue with the tool. Our team must manage it better. ServiceNow is a powerful tool. As long as we have enough users, it works. Overall, I rate the tool an eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"AppSheet is easy to set up and easy to use."

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."

"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."

"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."

"The solution is pretty simple to implement."

"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."

"The security of the solution is very good."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"It has an excellent capability to integrate different access points."

"Within our organization, we're not finding really any major issues with scalability and things of that nature."

"It can scale well if you are managing IT assets."

"We have found change management and CMDB to be very useful."

"I have found that sorting and grouping functions are particularly useful."

"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."

"ServiceNow provides quite good insights about what is happening in the organization."

More ServiceNow pros

Cons

"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."

"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."

"No improvements are required as AppSheet is quite efficient."

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"The solution needs to improve its SQL database capabilities."

"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."

"They only give a single sign-on at a very high cost."

"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."

"One thing I don't care for is the reporting and the way it functions."

"I do not like the user interface."

"When it comes to changing some of the features, I would like a little more leeway."

"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."

"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."

"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."

"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."

"It's not user-friendly by default, but it can be customized to be customer-friendly."

More ServiceNow cons

Pricing and Cost Advice

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"I chose this solution because it was cheaper than other competitors."

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"The tool is available at a low price."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"It is fairly expensive."

"The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices."

"I have found the solution very expensive."

"For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher."

"ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"The price is okay for us. It's reasonable."

More ServiceNow pricing and cost advice

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Use our free recommendation engine to learn which No-Code Development Platforms solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

14%

University

Educational Organization

Manufacturing Company

Educational Organization

26%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for AppSheet?

If you are a Google Workspace user, you have AppSheet as part of the package, so you don't have to pay anything more to use it.

What needs improvement with AppSheet?

I do not have enough experience with AppSheet to make specific recommendations for improvements.

What is your primary use case for AppSheet?

I am mainly an IT consultant for Google Workspace into small companies and nonprofit organizations. I work with different tools. However, 90% of my job revolves around Google Workspace.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Salesforce Platform vs AppSheet

Comparisons

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Compared 9% of the time

Microsoft Power Apps vs ServiceNow

Compared 8% of the time

Pega Platform vs ServiceNow

Compared 8% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Appian vs ServiceNow

Compared 5% of the time

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Product Reports

Download AppSheet product report

AppSheet

December 2024

Download ServiceNow product report

November 2024

Learn More

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Overview

AppSheet provides a no-code development platform for application software, which allows users to create mobile, tablet, and web applications using data sources like Google Drive, DropBox, Office 365, and other cloud-based spreadsheet and database platforms.

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Husqvarna, Solvay

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow