AppSheet vs ServiceNow comparison

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AppSheet

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Executive SummaryUpdated on Mar 4, 2025

ServiceNow and AppSheet compete in the low-code app development and IT service management category. ServiceNow appears to have the upper hand due to its extensive features and flexibility, while AppSheet offers a cost-effective and simpler solution.

Features: ServiceNow excels with extensive customizability, a visual workflow editor, integration capabilities, and a strong community. It offers ITIL processes and custom app development. AppSheet provides an intuitive environment focused on Google Workspace integration, mobile-friendliness, and a straightforward solution for simpler tasks.

Room for Improvement: ServiceNow could simplify its complex licensing model, improve its user interface, and enhance non-IT asset integration. Performance analytics and mobile capabilities need betterment. AppSheet could expand integration partners, improve app templates, and enhance SQL database functionality.

Ease of Deployment and Customer Service: ServiceNow offers flexible hosting options like public, private, hybrid cloud, and on-premises, but its customer service can be inconsistent. AppSheet operates mainly in the public cloud, offering simplicity within the Google Workspace ecosystem, although technical support ratings vary.

Pricing and ROI: ServiceNow is a premium-priced solution, often justified by extensive features, and offers significant ROI in enterprise efficiency. AppSheet has a more budget-friendly pricing model, attractive to Google Workspace users, with ROI seen in flexibility and integration with Google's ecosystem.

To learn more, read our detailed AppSheet vs. ServiceNow Report (Updated: December 2025).

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AppSheet vs. ServiceNow

December 2025

Helped 882,032 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppSheet

Ranking in No-Code Development Platforms

3rd

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in No-Code Development Platforms

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd)

Mindshare comparison

As of February 2026, in the No-Code Development Platforms category, the mindshare of AppSheet is 4.7%, down from 7.1% compared to the previous year. The mindshare of ServiceNow is 6.0%, down from 16.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

No-Code Development Platforms Market Share Distribution
Product	Market Share (%)
ServiceNow	6.0%
AppSheet	4.7%
Other	89.3%

No-Code Development Platforms

Featured Reviews

Varun Kumar Gupta

Senior Manager Information Technology Program Manager at Microtek International

Centralized task tracking has transformed team collaboration and has saved significant time

The features or capabilities of AppSheet that I have found the most valuable include Freeze Panes, which is one of the most valuable features, and Dropdown, which is another valuable feature. Freeze Panes is extremely important because it freezes the first top row of the sheet. When I'm scrolling the sheet and going down, I can see the first row on the screen full time while scrolling to my data. This is a very beautiful feature of Google Sheets. Additionally, the dropdown feature allows me to write yes, no, and not applicable against a particular line item without typing every time by creating a dropdown. I write it once with yes, no, not applicable, and then I select that option. The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet. They all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology. Otherwise, I would be mailing a single Excel sheet to 40 people and getting everybody's input from them all manually, which would be extremely time-consuming. It's a massive technology jump when it comes to collaboration.

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MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."

"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."

"The security of the solution is very good."

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."

"AppSheet is easy to set up and easy to use."

"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."

"The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet, and they all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology."

More AppSheet pros

"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."

"I have definitely seen a positive impact of ServiceNow on our company and customer processes, including time savings and money savings."

"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"The return on investment is good when implementing for ourselves and for other clients."

"It is user-friendly and simple to use."

"I like that in ServiceNow creating workflows is simpler than that in HP Service Manager. Also, I really like the customization feature. It allows us to customize the service portal and permits us to do a lot of customization per business needs."

"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."

More ServiceNow pros

Cons

"No improvements are required as AppSheet is quite efficient."

"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."

"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."

"What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a real pain point and not very efficient in Google Sheets."

"They only give a single sign-on at a very high cost."

"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."

More AppSheet cons

"The interface can be a bit more intuitive."

"There should be fewer clicks and faster integrations between solutions."

"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."

"The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations."

"When it comes to changing some of the features, I would like a little more leeway."

"There is inherent complexity with this tool because of the number of things that it can do."

"Service mapping could be less complicated."

"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."

More ServiceNow cons

Pricing and Cost Advice

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"I chose this solution because it was cheaper than other competitors."

"The tool is available at a low price."

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"Certainly, from a product-platform perspective, the price is not too bad."

"Getting the solution up and running is expensive."

"The licenses are expensive."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"This is a pretty expensive product, so the licensing could be better."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"In Tunisia, the companies find the licensing costs to be expensive."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

What is your experience regarding pricing and costs for AppSheet?

The pricing and licensing of AppSheet are quite competitive. Even the Google One membership or its plans are quite cheap, so that is not an issue. When compared to the Microsoft Suite of Apps, Goog...

What needs improvement with AppSheet?

What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a real pain point and not very efficient in Google Sheets.

What is your primary use case for AppSheet?

My usual use cases for AppSheet involve tracking our IT projects and tasks. All the projects of our IT department and all the tasks are tracked under Google Sheets and AppSheet. Another use case is...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

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Product Reports

Download AppSheet product report

AppSheet

February 2026

Download ServiceNow product report

January 2026

Overview

AppSheet provides a no-code development platform for application software, which allows users to create mobile, tablet, and web applications using data sources like Google Drive, DropBox, Office 365, and other cloud-based spreadsheet and database platforms.

Google

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Husqvarna, Solvay

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow