AppSheet vs ServiceNow comparison

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AppSheet

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 4, 2025

ServiceNow and AppSheet compete in the low-code app development and IT service management category. ServiceNow appears to have the upper hand due to its extensive features and flexibility, while AppSheet offers a cost-effective and simpler solution.

Features: ServiceNow excels with extensive customizability, a visual workflow editor, integration capabilities, and a strong community. It offers ITIL processes and custom app development. AppSheet provides an intuitive environment focused on Google Workspace integration, mobile-friendliness, and a straightforward solution for simpler tasks.

Room for Improvement: ServiceNow could simplify its complex licensing model, improve its user interface, and enhance non-IT asset integration. Performance analytics and mobile capabilities need betterment. AppSheet could expand integration partners, improve app templates, and enhance SQL database functionality.

Ease of Deployment and Customer Service: ServiceNow offers flexible hosting options like public, private, hybrid cloud, and on-premises, but its customer service can be inconsistent. AppSheet operates mainly in the public cloud, offering simplicity within the Google Workspace ecosystem, although technical support ratings vary.

Pricing and ROI: ServiceNow is a premium-priced solution, often justified by extensive features, and offers significant ROI in enterprise efficiency. AppSheet has a more budget-friendly pricing model, attractive to Google Workspace users, with ROI seen in flexibility and integration with Google's ecosystem.

To learn more, read our detailed AppSheet vs. ServiceNow Report (Updated: March 2025).

AppSheet vs. ServiceNow

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Helped 842,388 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppSheet

Ranking in No-Code Development Platforms

5th

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in No-Code Development Platforms

1st

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

216

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd)

Mindshare comparison

As of March 2025, in the No-Code Development Platforms category, the mindshare of AppSheet is 6.3%, down from 12.5% compared to the previous year. The mindshare of ServiceNow is 16.8%, down from 28.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

No-Code Development Platforms

Featured Reviews

Daniyal Farrakh

Program Manager at Motorola Solutions

Helpful for reporting and to do risk assessments

Within our group, I think five to six people will probably use the tool. The tool is mostly not used on an everyday basis. It is not used daily but weekly. I think the tool offers usability, and I think we can scale it. As far as our utilization is concerned, I think it is very scalable. It is very flexible. You can utilize the tool for various reasons. You can use the tool to look at your vulnerability scans and upload information. You can do risk assessments. You can do physical site assessments. I think scalability deserves five stars for sure. The scalability seems to be very easy to use and scalable and flexible.

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Somnath Kand

Team Lead at LTI - Larsen & Toubro Infotech

Custom integration and reporting lead to efficient ticket management

There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."

"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."

"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

"The security of the solution is very good."

"The solution is pretty simple to implement."

"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."

"AppSheet is easy to set up and easy to use."

"The analytics - we like to keep track of how much work everyone is doing."

"The return on investment is good when implementing for ourselves and for other clients."

"ServiceNow is easy to use."

"One feature of ServiceNow that is important is the workflow engine. From my perspective [as a consultant] the power to be able to structure processes, represent workforce management for organizations, and the visibility provided by the reporting are additional top features."

"The workflow capability for easy setup is powerful."

"Easy to implement and consolidate different platforms and users with useful functionalities."

"It uses a common base of data and allows different types of records to pull from that same base of data."

"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"

More ServiceNow pros

Cons

"No improvements are required as AppSheet is quite efficient."

"They only give a single sign-on at a very high cost."

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."

"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."

"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."

"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."

"The solution needs to improve its SQL database capabilities."

"Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential."

"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."

"Very expensive."

"The solution should offer better security when it comes to storing data."

"The product’s standard user experience is not the best."

"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."

"There is a need for bug or error tracking in ServiceNow."

"They could improve license management, particularly when integrating different applications or toolsets."

More ServiceNow cons

Pricing and Cost Advice

"I chose this solution because it was cheaper than other competitors."

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"The tool is available at a low price."

"It is fairly expensive."

"They could be more competitive with their licensing."

"This is a pretty expensive product, so the licensing could be better."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

"The platform offers a free trial, by providing a free developer instance once you sign up."

"It is an expensive platform."

"The price of this solution is expensive."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which No-Code Development Platforms solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

16%

University

Educational Organization

Financial Services Firm

Educational Organization

28%

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for AppSheet?

If you are a Google Workspace user, you have AppSheet as part of the package, so you don't have to pay anything more to use it.

What needs improvement with AppSheet?

I do not have enough experience with AppSheet to make specific recommendations for improvements.

What is your primary use case for AppSheet?

I am mainly an IT consultant for Google Workspace into small companies and nonprofit organizations. I work with different tools. However, 90% of my job revolves around Google Workspace.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Salesforce Platform vs AppSheet

Comparisons

Compared 41% of the time

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Compared 8% of the time

Microsoft Power Apps vs ServiceNow

Compared 7% of the time

Pega Platform vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

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Product Reports

AppSheet

Download AppSheet product report

Download ServiceNow product report

Overview

AppSheet provides a no-code development platform for application software, which allows users to create mobile, tablet, and web applications using data sources like Google Drive, DropBox, Office 365, and other cloud-based spreadsheet and database platforms.

Google

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Husqvarna, Solvay

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

AppSheet vs. ServiceNow