AppSheet vs ServiceNow comparison

Read 224 ServiceNow reviews

22,688 Views
681 Comparison Views

91% willing to recommend

AppSheet

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 4, 2025

ServiceNow and AppSheet compete in the low-code app development and IT service management category. ServiceNow appears to have the upper hand due to its extensive features and flexibility, while AppSheet offers a cost-effective and simpler solution.

Features: ServiceNow excels with extensive customizability, a visual workflow editor, integration capabilities, and a strong community. It offers ITIL processes and custom app development. AppSheet provides an intuitive environment focused on Google Workspace integration, mobile-friendliness, and a straightforward solution for simpler tasks.

Room for Improvement: ServiceNow could simplify its complex licensing model, improve its user interface, and enhance non-IT asset integration. Performance analytics and mobile capabilities need betterment. AppSheet could expand integration partners, improve app templates, and enhance SQL database functionality.

Ease of Deployment and Customer Service: ServiceNow offers flexible hosting options like public, private, hybrid cloud, and on-premises, but its customer service can be inconsistent. AppSheet operates mainly in the public cloud, offering simplicity within the Google Workspace ecosystem, although technical support ratings vary.

Pricing and ROI: ServiceNow is a premium-priced solution, often justified by extensive features, and offers significant ROI in enterprise efficiency. AppSheet has a more budget-friendly pricing model, attractive to Google Workspace users, with ROI seen in flexibility and integration with Google's ecosystem.

To learn more, read our detailed AppSheet vs. ServiceNow Report (Updated: December 2025).

Download the complete report

AppSheet vs. ServiceNow

December 2025

Helped 881,176 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppSheet

Ranking in No-Code Development Platforms

3rd

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in No-Code Development Platforms

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd)

Mindshare comparison

As of January 2026, in the No-Code Development Platforms category, the mindshare of AppSheet is 4.3%, down from 7.5% compared to the previous year. The mindshare of ServiceNow is 6.7%, down from 17.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

No-Code Development Platforms Market Share Distribution
Product	Market Share (%)
ServiceNow	6.7%
AppSheet	4.3%
Other	89.0%

No-Code Development Platforms

Featured Reviews

Varun Kumar Gupta

Senior Manager Information Technology Program Manager at Microtek International

Centralized task tracking has transformed team collaboration and has saved significant time

The features or capabilities of AppSheet that I have found the most valuable include Freeze Panes, which is one of the most valuable features, and Dropdown, which is another valuable feature. Freeze Panes is extremely important because it freezes the first top row of the sheet. When I'm scrolling the sheet and going down, I can see the first row on the screen full time while scrolling to my data. This is a very beautiful feature of Google Sheets. Additionally, the dropdown feature allows me to write yes, no, and not applicable against a particular line item without typing every time by creating a dropdown. I write it once with yes, no, not applicable, and then I select that option. The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet. They all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology. Otherwise, I would be mailing a single Excel sheet to 40 people and getting everybody's input from them all manually, which would be extremely time-consuming. It's a massive technology jump when it comes to collaboration.

Read full review

Shafqat Paracha

General Manager at sPerception IT

Adopting flexible workflows with customized automation delivers measurable benefits

There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."

"The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet, and they all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology."

"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."

"The security of the solution is very good."

"AppSheet is easy to set up and easy to use."

"The solution is pretty simple to implement."

"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

More AppSheet pros

"It helped me save time—it would be more than 30% in time savings, with fewer man-hours and improved service delivery through automation capabilities."

"I have found the workflows and integration the most valuable in this solution."

"The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident."

"Very good incident management, chain management and problem management features."

"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."

"Data in reports and dashboards are easily accessible."

"If you stick to the out-of-the-box solution, it's an easy setup."

"It allows us to filter the data, create graphs, and get detailed reports."

More ServiceNow pros

Cons

"They only give a single sign-on at a very high cost."

"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."

"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."

"The solution needs to improve its SQL database capabilities."

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"There needs to be an improvement in their operation vision. They need to see things more globally because at the moment they are very North-America focused. We do not always have mobile applications and the way we use them is slightly different in Africa from the way they use them in America."

"What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a real pain point and not very efficient in Google Sheets."

"No improvements are required as AppSheet is quite efficient."

More AppSheet cons

"The technical support SLA can be improved because sometimes they take a long time to answer our queries."

"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."

"The solution’s pricing is expensive and could be improved."

"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."

"The user interface for accessing assistance sometimes disconnects."

"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."

"Time to respond from support could definitely be better, as the global support timing sometimes causes delays in interactions."

"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."

More ServiceNow cons

Pricing and Cost Advice

"The tool is available at a low price."

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"I chose this solution because it was cheaper than other competitors."

"In Tunisia, the companies find the licensing costs to be expensive."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"It is very expensive because it is a big organization. You have to pay for additional things."

"It is an expensive platform."

"I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware."

"Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

"The licensing expenses are excessively high."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which No-Code Development Platforms solutions are best for your needs.

See recommendations

881,176 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

What is your experience regarding pricing and costs for AppSheet?

If you are a Google Workspace user, you have AppSheet as part of the package, so you don't have to pay anything more to use it.

What needs improvement with AppSheet?

I do not have enough experience with AppSheet to make specific recommendations for improvements.

What is your primary use case for AppSheet?

I am mainly an IT consultant for Google Workspace into small companies and nonprofit organizations. I work with different tools. However, 90% of my job revolves around Google Workspace.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Salesforce Platform vs AppSheet

Comparisons

Lovable vs AppSheet

Compared 21% of the time

Adalo vs AppSheet

Compared 12% of the time

DronaHQ vs AppSheet

Compared 11% of the time

Compared 10% of the time

AuraQuantic vs AppSheet

Compared 10% of the time

More AppSheet Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Pega Platform vs ServiceNow

Compared 4% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Product Reports

Download AppSheet product report

AppSheet

January 2026

Download ServiceNow product report

January 2026

Overview

AppSheet provides a no-code development platform for application software, which allows users to create mobile, tablet, and web applications using data sources like Google Drive, DropBox, Office 365, and other cloud-based spreadsheet and database platforms.

Google

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Husqvarna, Solvay

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow