AppSheet vs ServiceNow comparison

Read 224 ServiceNow reviews

23,781 Views
713 Comparison Views

91% willing to recommend

AppSheet

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 4, 2025

ServiceNow and AppSheet compete in the low-code app development and IT service management category. ServiceNow appears to have the upper hand due to its extensive features and flexibility, while AppSheet offers a cost-effective and simpler solution.

Features: ServiceNow excels with extensive customizability, a visual workflow editor, integration capabilities, and a strong community. It offers ITIL processes and custom app development. AppSheet provides an intuitive environment focused on Google Workspace integration, mobile-friendliness, and a straightforward solution for simpler tasks.

Room for Improvement: ServiceNow could simplify its complex licensing model, improve its user interface, and enhance non-IT asset integration. Performance analytics and mobile capabilities need betterment. AppSheet could expand integration partners, improve app templates, and enhance SQL database functionality.

Ease of Deployment and Customer Service: ServiceNow offers flexible hosting options like public, private, hybrid cloud, and on-premises, but its customer service can be inconsistent. AppSheet operates mainly in the public cloud, offering simplicity within the Google Workspace ecosystem, although technical support ratings vary.

Pricing and ROI: ServiceNow is a premium-priced solution, often justified by extensive features, and offers significant ROI in enterprise efficiency. AppSheet has a more budget-friendly pricing model, attractive to Google Workspace users, with ROI seen in flexibility and integration with Google's ecosystem.

To learn more, read our detailed AppSheet vs. ServiceNow Report (Updated: December 2025).

Download the complete report

AppSheet vs. ServiceNow

December 2025

Helped 881,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AppSheet

Ranking in No-Code Development Platforms

3rd

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in No-Code Development Platforms

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd)

Mindshare comparison

As of February 2026, in the No-Code Development Platforms category, the mindshare of AppSheet is 4.7%, down from 7.1% compared to the previous year. The mindshare of ServiceNow is 6.0%, down from 16.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

No-Code Development Platforms Market Share Distribution
Product	Market Share (%)
ServiceNow	6.0%
AppSheet	4.7%
Other	89.3%

No-Code Development Platforms

Featured Reviews

Varun Kumar Gupta

Senior Manager Information Technology Program Manager at Microtek International

Centralized task tracking has transformed team collaboration and has saved significant time

The features or capabilities of AppSheet that I have found the most valuable include Freeze Panes, which is one of the most valuable features, and Dropdown, which is another valuable feature. Freeze Panes is extremely important because it freezes the first top row of the sheet. When I'm scrolling the sheet and going down, I can see the first row on the screen full time while scrolling to my data. This is a very beautiful feature of Google Sheets. Additionally, the dropdown feature allows me to write yes, no, and not applicable against a particular line item without typing every time by creating a dropdown. I write it once with yes, no, not applicable, and then I select that option. The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet. They all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology. Otherwise, I would be mailing a single Excel sheet to 40 people and getting everybody's input from them all manually, which would be extremely time-consuming. It's a massive technology jump when it comes to collaboration.

Read full review

Shafqat Paracha

General Manager at sPerception IT

Adopting flexible workflows with customized automation delivers measurable benefits

There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools. Additionally, its presence in the local market is very limited; in Pakistan, for example, I don't see any vendor or distributor of ServiceNow available. They need to increase their sales spectrum globally so people can easily access them and engage them for client meetings and more. From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have. When providing advice to users, I would suggest they consider making strategic decisions about their per user pricing since it is very high. In our region, people normally start with 5 to 10 users, but the per user price is quite steep. Moreover, ServiceNow does not charge based on data uploaded or downloaded, so they should reconsider their pricing and data policies to align better with the financial capabilities of the region.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is quite efficient, elaborate, sophisticated, fast, and easy to use."

"The solution is pretty simple to implement."

"I have found the way they structure the workflow and the fact that it a progressive application is valuable for me. This allows me to be able to build it once and use it in multiple formats."

"A feature I found most valuable in AppSheet is its intuitive UI/UX design, as that makes the platform very easy for customers to use. The solution also has a drag and drop feature that's quite good. I also found AppSheet integration with the cloud platform to be quite good."

"The solution has been very user friendly, easy to use, and we are able to use many applications like Excel or Google sheets."

"AppSheet is easy to set up and easy to use."

"The tool's integration capabilities enhance our existing workflows and as far as the workflows are concerned, I think it is pretty seamless, intuitive, and interactive."

"The real-time updates in AppSheet improve collaboration in my team because 40 people in the same department operate on a single Google Sheet, and they all update their tasks, their projects, and everything on that same sheet, which is a massive leap in technology."

More AppSheet pros

"We always get good support."

"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."

"ServiceNow was the first true enterprise to service management platform."

"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

"Operations and maintenance costs have been reduced using this solution. We have been able to deliver faster solutions to our customers and track progress using live data."

"ServiceNow helps to improve IT incident handling in a more comprehensive way, and the latest version provides extensive information, including AI that allows us to program it in such a way that our L1 support can be eliminated."

More ServiceNow pros

Cons

"What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a real pain point and not very efficient in Google Sheets."

"AppSheet should continue to make the tool's features easy to use, such as the ability to add additional notes or notifications."

"There are now a lot of low-code or no-code applications available on the web. AppSheet is working on that path."

"In terms of areas for improvement in AppSheet, I do many things with it, and I'm happy with its data features. The solution has good data features, and though some basic functions may not be there, AppSheet is good enough for me at the moment. I can use it in my business. I like it, and I'm still happy with it because I'm not using it intensively. I just use AppSheet for simple tasks rather than complex ones, though the solution has many use cases. In its next release, what could make the solution better would be more partners for integration, for example, integration with SAP, particularly plugins or APIs with more partners that it could integrate with. There should be an out-of-the-box feature built for integration with more partners."

"The solution needs to improve its SQL database capabilities."

"They could improve by providing more language support other than English, integrate better with other databases, and provide a better UX."

"No improvements are required as AppSheet is quite efficient."

"They only give a single sign-on at a very high cost."

More AppSheet cons

"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."

"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."

"I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

"I would like the reporting aspect to be better, including the graphs. It could have some way for us to easily to export to a csv or spreadsheet so that if a graph cannot be provided by ServiceNow itself, we would be able to use other applications to create them. Also, if there was a feature that enabled us to interact with end users directly from ServiceNow, like an instant-messaging type of feature, that would be great."

"They need to be providing vendors and implementation partners with materials and guidance on implementation."

"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."

"It's missing monitoring capabilities."

"For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration."

More ServiceNow cons

Pricing and Cost Advice

"I chose this solution because it was cheaper than other competitors."

"The tool is available at a low price."

"In terms of how much AppSheet costs, I'm currently on the free tier, but if I need to add more users to it in the future, I will go with the paid version."

"There is a license required to use this solution and it costs approximately $10 per user a month. I am paying $300 a month for 30 licenses."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM."

"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."

"There are licensing fees."

"It is an expensive platform."

"It is fairly expensive."

"The price of this solution is expensive."

"The setup cost is high compared to others, especially when the scope is not fixed."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which No-Code Development Platforms solutions are best for your needs.

See recommendations

881,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	166

Questions from the Community

What is your experience regarding pricing and costs for AppSheet?

The pricing and licensing of AppSheet are quite competitive. Even the Google One membership or its plans are quite cheap, so that is not an issue. When compared to the Microsoft Suite of Apps, Goog...

What needs improvement with AppSheet?

What I think could be improved or enhanced in AppSheet includes the timeline feature, as that is something which is a real pain point and not very efficient in Google Sheets.

What is your primary use case for AppSheet?

My usual use cases for AppSheet involve tracking our IT projects and tasks. All the projects of our IT department and all the tasks are tracked under Google Sheets and AppSheet. Another use case is...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What do you like most about ServiceNow?

The solution has a user-friendly interface.

Salesforce Platform vs AppSheet

Comparisons

Lovable vs AppSheet

Compared 21% of the time

Adalo vs AppSheet

Compared 12% of the time

DronaHQ vs AppSheet

Compared 11% of the time

Compared 10% of the time

AuraQuantic vs AppSheet

Compared 10% of the time

More AppSheet Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Pega Platform vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Product Reports

Download AppSheet product report

AppSheet

January 2026

Download ServiceNow product report

January 2026

Overview

AppSheet provides a no-code development platform for application software, which allows users to create mobile, tablet, and web applications using data sources like Google Drive, DropBox, Office 365, and other cloud-based spreadsheet and database platforms.

Google

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

Sample Customers

Husqvarna, Solvay

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow