Arcserve UDP vs IBM ProtectTIER comparison

Arcserve and IBM are both solutions in the Backup and Recovery category. Arcserve is ranked #19 with an average rating of 7.0, while IBM is ranked #82. Arcserve holds a 1.2% mindshare in BRS, compared to IBM’s 0.1% mindshare. Additionally, 84% of Arcserve users are willing to recommend the solution, compared to 60% of IBM users who would recommend it.

Arcserve UDP

Read 43 Arcserve UDP reviews

2,849 Views
1,988 Comparison Views

84% willing to recommend

IBM ProtectTIER

Read 7 IBM ProtectTIER reviews

210 Views
167 Comparison Views

60% willing to recommend

Arcserve UDP

IBM ProtectTIER

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Sep 11, 2024

IBM ProtectTIER and Arcserve UDP are both prominent data protection and recovery solutions. Arcserve UDP seems to have the upper hand due to its comprehensive data management features.

Features: Users find IBM ProtectTIER’s deduplication and replication capabilities valuable, allowing efficient storage management. Arcserve UDP garners appreciation for its all-in-one infrastructure including backup, replication, and disaster recovery features. Arcserve UDP’s breadth of features stands out, providing a more versatile solution.

Room for Improvement: IBM ProtectTIER feedback highlights a need for better integration with cloud services and user documentation. Arcserve UDP users mention the need for improvements in job monitoring and support responsiveness. The main differences lie in IBM’s cloud integration enhancements needed versus Arcserve’s operational monitoring.

Ease of Deployment and Customer Service: IBM ProtectTIER users report a relatively straightforward deployment process but occasionally cite customer service inefficiencies. Arcserve UDP is noted for its smooth deployment experience and reliable customer support. Arcserve UDP’s customer service and deployment ease give it an advantage.

Pricing and ROI: IBM ProtectTIER users express satisfaction with the product’s return on investment despite the initial setup costs being slightly higher. Arcserve UDP is viewed favorably for its cost-effectiveness and impressive ROI. Arcserve UDP is perceived to deliver better overall value at a competitive price point.

To learn more, read our detailed Arcserve UDP vs. IBM ProtectTIER Report (Updated: March 2025).

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

March 2025

Download the complete report

Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Arcserve UDP

Ranking in Backup and Recovery

19th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Disaster Recovery (DR) Software (10th)

IBM ProtectTIER

Ranking in Backup and Recovery

82nd

Average Rating

7.2

Number of Reviews

Ranking in other categories

Deduplication Software (13th)

Mindshare comparison

As of April 2025, in the Backup and Recovery category, the mindshare of Arcserve UDP is 1.2%, down from 1.5% compared to the previous year. The mindshare of IBM ProtectTIER is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

MukundKambli

Senior Solutions Architect at Team Computers

Global deduplication, stable, and flexible licensing options

I give the solution ten out of ten. This solution offers one dashboard to manage the BC con, disaster recovery plan, DR solution, and backup as well as different licensing options, unlike other OEM products. We are the system integrators for our clients, so we design the solution as per the customer's requirements. We provide several solutions options to our clients such as Druva inSync, Druva Phoenix, and Arcserve UDP with the specifications and the client makes a decision based on their requirements. I would advise potential users to first be clear on whether they are going to use it as a backup solution for compliance purposes, just wanting to take the backups of files and servers, or for instant recovery. The IQ and RPO discussion with our customers usually takes 30 minutes. I recommend this solution.

Read full review

ValereFEUGWANG

Information System Consultant at CFAO Technologies

Protects data in hybrid infrastructures, but it is an expensive product with poor support

The main challenge for our customers is to replicate the virtual environment upon restart, without using any additional solutions such as VMware SLM. I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM. It would be much better for us. This solution can be made easier to use. Technical support is very frustrating and we are considering other solutions because of it. Stability is something that should be improved. The product is expensive and the licensing should be changed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The backup is the most valuable feature. It also makes storage very easy."

"Arcserve UDP has a good configuration and user interface. It makes the job of an administrator easy."

"I would recommend it if there is a general case."

"Global deduplication is the best feature of this solution."

"This product is extremely user-friendly and it is capable of performing large-scale archive/backup (five+ years worth). It is easy to store, maintain, and check backups."

"The most valuable features of this solution are that I can by just one click, copy and paste anything that I would want. I do not have to restore the whole virtual machine."

"The most valuable feature of Arcserve UDP is live replication."

"It is very stable."

More Arcserve UDP pros

"The most valuable features are the Self-Service, and the ability to search the data."

"The command-line interface is good."

"The solution is highly stable."

"In terms of stability, I've found it to be very stable. I've walked into the server room when it was at 60 degrees Celcius, and it was still running fine."

"The cataloging is the best feature. It takes millions of frames for the backup. It's incremental, so it takes less time to complete."

"Overall IBM ProtectTIER is a great solution. It is easy to use."

Cons

"It should be easier to switch between backup locations. We have multiple data storage locations and sometimes one of those storages need to be replaced. It would be nice if they made it easier to reconfigure the backup configuration."

"Every time I change the disc, I have to do a full backup."

"StorageCraft ShadowProtect can improve by making one console that can control backups of all desktops and servers in one place. Additionally, the recovery process of the backups is very slow and could improve. It's very slow when we went to recover a complete disc but to recover one file is very fast."

"In the most recent version of premium plus the replication has been removed, and it should re-added to the solution."

"One of the biggest drawbacks of Arcserve UDP is that it does not have a single console, making it an area that needs to be considered for improvement."

"Licensing can be quite difficult."

"The technical support of the product is an area of concern where improvements are required."

"Backups are very slow and time consuming."

More Arcserve UDP cons

"The backup for a large amount of data is slow."

"IBM ProtectTIER could improve by being more user-friendly."

"Setting up the system to work with legacy equipment is a bit complex at times."

"I would like the possibility to back up the infrastructure and then replicate it upon on restart, without having to orchestrate the starting of the VM."

"The configuration wizards are still complex and hard to navigate. These should be easier to manage."

Pricing and Cost Advice

"I do not work with the pricing or licensing issues of the solution for our organization."

"There is an annual license required for this solution and it is priced well."

"The price of StorageCraft ShadowProtect is competitive in the market."

"There are annual subscription fees and there are licensing costs for three computers. It is an expensive solution."

"The solution is not very expensive, but it is not cheap."

"Pricing is most likely comparable."

"The retail fee is $1300 for a year for one server. Other than that, there is just the cost of your hardware."

"It is approximately $400 to purchase a virtual service outright."

More Arcserve UDP pricing and cost advice

"We have a capacity-based license, which is managed centrally for all the sites of my company."

"The customer can decide how they want to purchase a license. However, the price of the solution is expensive."

"IBM ProtectTIER is an expensive solution."

"This solution is very expensive."

See which vendors are best for you

Use our free recommendation engine to learn which Backup and Recovery solutions are best for your needs.

See recommendations

845,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

19%

Non Profit

10%

Government

Financial Services Firm

28%

Computer Software Company

24%

Real Estate/Law Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Major Differences Between These 4 Backup and Disaster Recovery Solutions?

Comparing the features of the four is not the right approach. You need to develop a list of requirements for backup and DR that are specific to your organization and then compare each of the four ...

See all answers

What do you like most about Arcserve UDP?

The most valuable feature of Arcserve UDP is the initiative UI and the logs are clear and detailed that are generated when there has been an issue or failure on the user's system. We only have to l...

See all answers

What is your experience regarding pricing and costs for Arcserve UDP?

The licensing cost is for one year. There are not any hidden costs involved in the pricing model of the solution.

See all answers

Ask a question

Earn 20 points

Comparisons

Veeam Data Platform vs Arcserve UDP

Compared 41% of the time

Acronis Cyber Protect vs Arcserve UDP

Compared 9% of the time

Rubrik vs Arcserve UDP

Compared 9% of the time

Dell PowerProtect DD (Data Domain) vs Arcserve UDP

Compared 6% of the time

Veritas Backup Exec vs Arcserve UDP

Compared 5% of the time

More Arcserve UDP Competitors

Dell PowerProtect DD (Data Domain) vs IBM ProtectTIER

Compared 100% of the time

More IBM ProtectTIER Competitors

Product Reports

Buyer's Guide

Arcserve UDP

March 2025

Download Arcserve UDP product report

Buyer's Guide

Deduplication Software

March 2025

Download IBM ProtectTIER product report

Also Known As

StorageCraft ShadowProtect, StorageCraft Backup Analyzer

No data available

Overview

Arcserve UDP is a comprehensive solution that empowers even a one-person IT department to protect virtual and physical environments with a high degree of simplicity. It allows you to design and manage your entire data protection strategy with a unified management console, and enables you to scale your data backup coverage as your organization grows with the push of a button.

Arcserve

IBM TS7650G ProtecTIER Deduplication Gateway is designed to meet the disk-based data protection needs of the enterprise data center while enabling significant infrastructure cost reductions. The solution offers industry-leading inline deduplication performance and scalability up to 1 petabyte (PB) of physical storage capacity per system, and can provide up to 25 PB or more backup storage capacity. Combined with IBM or third-party storage, TS7650G ProtecTIER Deduplication Gateway provides a powerful disk-based repository to improve the performance, retention and availability of backup and archive data in a small footprint for energy and cost efficiency.

IBM

Sample Customers

ITPS, North Hertfordshire Homes, SEMIKRON, Kajaani University of Applied Sciences, Test Valley Borough Council, EK Services

Durham Police Department, Re-Store LLC, CenterGrid, pixx.io GmbH, Australian Government Department of Defence, QD, Refresco Gerber

Buyer's Guide

Arcserve UDP vs. IBM ProtectTIER

March 2025

Free Report: Arcserve UDP vs. IBM ProtectTIER

Find out what your peers are saying about Arcserve UDP vs. IBM ProtectTIER and other solutions. Updated: March 2025.

DOWNLOAD NOW

845,406 professionals have used our research since 2012.

See our Arcserve UDP vs. IBM ProtectTIER report.

See our list of best Backup and Recovery vendors.

We monitor all Backup and Recovery reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.