Arcserve UDP and Iron Mountain Connect compete in the data protection category. Iron Mountain Connect seems to have the upper hand due to its specialized features that users find valuable.
Features: Arcserve UDP offers comprehensive backup and recovery capabilities, data deduplication, and virtual machine protection. Iron Mountain Connect provides robust data archiving, regulatory compliance features, and cloud storage integration.
Room for Improvement: Arcserve UDP users point out the need for better integration with other systems, enhanced user interface, and more detailed analytics. Iron Mountain Connect users suggest improvements in its interface, reporting tools, and mobile application features.
Ease of Deployment and Customer Service: Arcserve UDP receives favorable feedback on its deployment process but mixed reviews on customer service responsiveness. Iron Mountain Connect is praised for its straightforward deployment and strong customer support.
Pricing and ROI: Arcserve UDP users find it cost-effective with a good ROI, but note that initial setup costs are high. Iron Mountain Connect users consider the investment worthwhile despite higher pricing, due to its robust features and strong ROI.
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