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Astound Managed SD-WAN vs Secureworks Taegis Managed XDR / MDR comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Astound Managed SD-WAN
Ranking in Managed Security Services Providers (MSSP)
9th
Average Rating
10.0
Reviews Sentiment
8.0
Number of Reviews
2
Ranking in other categories
Managed SD-WAN Services (2nd)
Secureworks Taegis Managed ...
Ranking in Managed Security Services Providers (MSSP)
1st
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
13
Ranking in other categories
Managed Detection and Response (MDR) (9th)
 

Featured Reviews

JP
Helps us increase network performance, provides speed for streaming audio and video, and gives us room to grow
I told Astound and Mark III about our needs and desires. We needed a Meraki firewall and speed on the fiber optic side. Based on our needs, Astound set up our desired solution and designed a system that gives us room to grow. We have no limitations based on what Astound or Mark III have provided. The setup was straightforward. Astound was very thorough about what would occur and what we needed to provide. On the day of installation, a Mark III representative and Astound made sure that everything we needed was taken care of. The initial setup took two hours. On the network side, it took two or three days just to define IP addresses and get through the firewall. Astound connected us with Cisco immediately to work on the Meraki unit. That was resolved that day. The router and equipment came from Astound. Then Mark III came in, designed it, laid it out, connected it, and configured it. When the network was installed, they worked with the sound team to make sure that our office, audio, and video needs were being met. Our primary need is WiFi because we need to meet the needs of our members and teams in various ministries on Sunday mornings. We have met that goal. We pay a company to manage our network, so we haven't had any issues. Everything is done remotely. We don't have an IT person in-house.
Tom Kar - PeerSpot reviewer
Has a user-friendly setup process, but its query language needs improvement
The product has valuable features for the EDR section. We can easily isolate affected machines in the network. It helps us prevent the spreading of malware or ransomware further Secureworks Taegis ManagedXDR's query language and stability need improvement. Additionally, its price could be better…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Astound is adequate, sufficient, and gives us room to grow."
"It's just a huge improvement compared to where we came from. I can get in, configure, identify, and reconfigure, and I don't have to troubleshoot anything. It's all very easy and flows really well."
"The pricing is flexible."
"The solution definitely made us way more aware of the possibilities out there."
"The most valuable features are IDS and IPS."
"The initial setup was very straight forward."
"The most valuable feature is the fast alerting and response time."
"There are some patent pending detectors within the platform that provides a lot of value."
"It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation."
"The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that responds to you."
 

Cons

"As a new customer opening our first worship center, I would have liked for Astound to provide examples of products other churches use."
"As a church, we don't employ a typical IT person, so it would help if they could set up a more user-friendly layman's type of profile and settings, where everything is simplified into layman's terms. For example, it could say, "Turn internet speed up for guest use," or "Turn it down," or "Turn it off," or "Reset it.""
"Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured."
"Secureworks Taegis ManagedXDR's query language and stability need improvement."
"Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions."
"This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases."
"In the next release of this solution, I would like to see file integrity monitoring."
"The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware."
"It would be nice if the solution were a little more affordable."
"In terms of ROI, I'd be surprised if there is any investment return on the SIM."
 

Pricing and Cost Advice

"Financially, it was a big jump. We went from just shy of a couple of hundred bucks a month to close to $1,200. It's an expense that, although it's significantly higher than what we were paying, is worth it."
"Initially, the cost was going to be something around $160 or $170. And eventually, I think they brought it down to $110 and they also threw in some endpoint protection platforms."
"The pricing for this solution is reasonable. One agent costs approximately 270 dirhams/70 USD for one year. There is a reduction in cost per licence as the number of licences used increases."
"Secureworks Taegis ManagedXDR is very expensive and could be more cost-effective."
"The pricing of Dell Secureworks is very reasonable."
"The Red Cloak agent is free."
"The price is kind of on par. The licensing was comparable to other solutions. It's not particularly high or low."
"It is expensive but there is no better product than this."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
22%
Financial Services Firm
9%
Government
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Astound Managed SD-WAN?
It's just a huge improvement compared to where we came from. I can get in, configure, identify, and reconfigure, and I don't have to troubleshoot anything. It's all very easy and flows really well.
What needs improvement with Astound Managed SD-WAN?
If, to use a less-than-desirable vernacular, there were an "idiot-proof" mode, that would be helpful. It might be something like "the paperclip guy" in Microsoft Word. When you don't know how to do...
What is your primary use case for Astound Managed SD-WAN?
We're a church, a nonprofit, and we use it for everyday office work, for video uploading and downloading, live streaming, video conferencing, video calling, and networking. We use it as guest WiFi ...
What do you like most about Secureworks Taegis ManagedXDR?
The most valuable feature is the support. The support chat. It's always connecting to people. And you open the chat, and it's not about that automated response. It's actually a human being that res...
What is your experience regarding pricing and costs for Secureworks Taegis ManagedXDR?
It is worth the money. It is expensive but there is no better product than this.
What needs improvement with Secureworks Taegis ManagedXDR?
The integration would look better with other products, with other EDRs, with other firewalls, with other older versions of firewalls, and the versions of software and hardware. Then, basically, it'...
 

Also Known As

RCN Business Managed Security
Secureworks Red Cloak Managed Detection and Response, Dell Secureworks, SecureWorks Taegis Managed TDR
 

Overview

 

Sample Customers

Information Not Available
RICOH, Owens and Minor
Find out what your peers are saying about Astound Managed SD-WAN vs. Secureworks Taegis Managed XDR / MDR and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.