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Atlassian Confluence vs OpenText Extended ECM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
105
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (2nd), Knowledge Management Software (1st)
OpenText Extended ECM
Average Rating
7.8
Reviews Sentiment
6.2
Number of Reviews
21
Ranking in other categories
Enterprise Content Management (3rd), Content Collaboration Platforms (11th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Atlassian Confluence is designed for Corporate Portals (Enterprise Information Portals) and holds a mindshare of 15.1%, down 19.6% compared to last year.
OpenText Extended ECM, on the other hand, focuses on Enterprise Content Management, holds 11.5% mindshare, up 10.4% since last year.
Corporate Portals (Enterprise Information Portals)
Enterprise Content Management
 

Featured Reviews

Rabindra K Maharana - PeerSpot reviewer
Editing features improve document accessibility
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Atlassian Confluence it's very easy to use and there are different options."
"Scalability-wise, I rate the solution a ten out of ten."
"Atlassian Confluence's most valuable features are the ease in which you can use the tool, the flexibility in creating folder structures, receiving notifications in case others put remarks on the documents, and working together on documents."
"Confluence can link any ticket or task from JIRA to be included on the Confluence page."
"It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area."
"The product has a valuable feature for quick verification of documents."
"Confluence is very easy to use and feature-packed."
"Easy to share information and the integration with JIRA is good."
"Scalability is great. We can extend areas horizontally and vertically."
"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"An SAP user can store documents directly into OpenText without a connector."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"Being able to search is valuable. Its search is pretty powerful. We are able to search for specific text, and it points us to the document that has that text. That is pretty powerful."
"We can configure the solution with any industry's products per customer requirements."
"We use Core Share to share documents with external auditors or with vendors, and that prevents them from being able to get into the whole system. It is useful."
 

Cons

"There is no concept of peer review or a draft mode - whatever you write is live."
"An area for improvement in Atlassian Confluence is encouraging more vital interaction among the project members or users involved. I was researching a tool that could be used for better interactions offline among users on a specific topic or discussion. That feature would make Atlassian Confluence better."
"The search function is not great."
"There needs to be a flexible pricing model, where we can pick and choose services and customize our pricing model."
"When we import the data in Confluence from Word or any other document, the formatting is not correct."
"Space maintenance could be made a little more user-friendly."
"I would like Confluence to include the ability to draw flowcharts and diagrams."
"The scalability for larger companies could be improved."
"The solution's performance, stability, and consistency could be improved."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"The response time is not effective, and the staff lacks adequate knowledge."
"The tool's documentation is not proper and has missing information like steps."
"More out-of-the-box automation features should be added to OpenText Extended ECM."
"The initial setup can get really complicated, and it takes time."
"OpenText Extended ECM's user interface could be improved."
 

Pricing and Cost Advice

"In my opinion, it's worth the investment"
"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"When you purchase this solution you get some support."
"Making integration with other tools easier would be beneficial."
"We have to pay licensing fees."
"This is a very expensive solution."
"The issues I have with the pricing are in respect to the add-ons."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"The product is pricey."
"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."
"The solution is expensive."
"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."
"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."
"OpenText Extended ECM is an expensive solution."
"The tool's pricing is confusing to the end customer."
"The total cost of the product will vary on the capabilities required"
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Top Industries

By visitors reading reviews
Educational Organization
72%
Financial Services Firm
4%
Computer Software Company
4%
Manufacturing Company
3%
Government
14%
Financial Services Firm
10%
Computer Software Company
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Atlassian Confluence?
The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.
What is your experience regarding pricing and costs for Atlassian Confluence?
With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license...
What needs improvement with Atlassian Confluence?
There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a foru...
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
 

Also Known As

Confluence
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Microsoft, Atlassian, Liferay and others in Corporate Portals (Enterprise Information Portals). Updated: March 2025.
847,862 professionals have used our research since 2012.