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Aurea CX Messenger vs Avada Software Infrared360 comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Aurea CX Messenger
Ranking in Business Activity Monitoring
3rd
Ranking in Message Oriented Middleware (MOM)
7th
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
7
Ranking in other categories
Message Queue (MQ) Software (9th), Enterprise Service Bus (ESB) (12th), SOA Governance (3rd)
Avada Software Infrared360
Ranking in Business Activity Monitoring
5th
Ranking in Message Oriented Middleware (MOM)
11th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Application Performance Monitoring (APM) and Observability (75th), Server Monitoring (33rd)
 

Mindshare comparison

As of November 2024, in the Business Activity Monitoring category, the mindshare of Aurea CX Messenger is 6.3%, up from 3.4% compared to the previous year. The mindshare of Avada Software Infrared360 is 8.0%, up from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Activity Monitoring
 

Featured Reviews

Radhey Rajput - PeerSpot reviewer
Lightweight and efficient solution
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal connections One valuable feature is the messaging broker. If there is a disruption, it restores the messages. And when the application is running, it delivers all the messages. The…
it_user685326 - PeerSpot reviewer
An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.
Administration, Monitoring, and Delegation are the most valuable features of the solution. * Administration: It provides a centralized audit trail of all the infrastructure changes. * Monitoring: It gives the ability to integrate with my company's global notification system, and the ability to proactively automate corrective actions. * Delegation: It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is highly scalable, this is very important for us. It can handle a lot of messages."
"The features that I have found most valuable are that it is very easy to develop. Most of it is graphical, but we also have the option to add any custom call that you need."
"SDM: User-friendly tool which allows for a seamless approach to performing hotfixes, if required."
"The Messenger Broker is a really good feature."
"ESB: Provides all kind of possibilities to resolve business needs. A lot of ready to use services plus custom Java services. I used a lot of them all."
"The solution offers excellent stability."
"It has role-based access to queues, giving us more insights into problems."
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"Monitoring that ties into our incident management system"
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
 

Cons

"The solution needs to improve support for new, more recent protocols on the API."
"The improvement is that it should be on the cloud and use web services."
"You should not hurry with upgrades without testing the whole product completely."
"It should include/add more services with the product as per market demand. It should include custom Java services developed by any organization or provide a platform where users/developers can share ideas/custom services, etc."
"Aurea CX Messenger could improve by making better use of the new APIs"
"I don't know if the last version has the cloud option, but maybe that could be good. That could be something that is included."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
 

Pricing and Cost Advice

"You pay nothing for licensing, because the commercial model is a subscription. Other environments, such as QA and Development, are included in the subscription"
"Much better than Oracle SOA Suite."
"The pricing is not so high."
"Start small, then increase licensing later as per your demand."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
15%
Insurance Company
8%
Energy/Utilities Company
7%
Financial Services Firm
39%
Insurance Company
11%
Manufacturing Company
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Aurea CX Messenger?
The Messenger Broker is a really good feature.
What is your experience regarding pricing and costs for Aurea CX Messenger?
The pricing is not so high. I will rate it a seven out of ten, where one is the lowest and ten is the highest. There are no additional fees to the standard license.
What needs improvement with Aurea CX Messenger?
The improvement is that it should be on the cloud and use web services because the earlier version is not using web service and cloud functionality. If Aurea could include these features in the fut...
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Also Known As

CX Messenger Enterprise, Aurea Sonic ESB, Aurea Sonic, Aurea Sonic MQ
Infrared360
 

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Overview

 

Sample Customers

Heathrow, HomeServe, Paypal, Freedom Mortgage
USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
Find out what your peers are saying about Aurea CX Messenger vs. Avada Software Infrared360 and other solutions. Updated: October 2024.
816,636 professionals have used our research since 2012.