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Automation Anywhere vs Eggplant Test comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Fortra's Automate delivers quick ROI through significant time savings, error reduction, and enhanced productivity in automating technical tasks.
Sentiment score
7.2
Automation Anywhere users report mixed ROI, with significant savings for some; success varies by scale and process complexity.
Sentiment score
7.9
Eggplant Test improved ROI by automating scripts, saving costs and time, proving efficient with affordable licensing.
Fortra's Automate has effectively replaced the workload of an entire employee, saving us significant time and money.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere aids in handling repetitive tasks, contributing to productivity and enhancing customer service, especially when combined with methodologies like Six Sigma.
 

Customer Service

Sentiment score
7.4
Fortra's Automate support is praised for prompt, expert help, though some find the knowledge base and communication lacking.
Sentiment score
7.2
Automation Anywhere's support is responsive and knowledgeable, though consistency varies; improvements could enhance user satisfaction.
Sentiment score
7.6
Eggplant Test's customer service is generally quick and knowledgeable, but response times vary, especially for overseas support.
They don't always understand the processes I'm trying to implement.
I would rate the technical support as a nine out of ten because it is quite fast and courteous.
They are very responsive and have been able to resolve any issues I have encountered.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
 

Scalability Issues

Sentiment score
7.0
Fortra's Automate offers scalable, flexible task automation suited for enterprises, despite setup challenges and on-premises expansion limitations.
Sentiment score
7.5
Automation Anywhere is scalable and flexible, but requires strong setup and clear requirements, with resource availability as a constraint.
Sentiment score
5.9
Eggplant Test scales well with licensing considerations, supporting broad platforms but limited by language support and performance issues.
It is easy to increase one bot or one studio without needing to buy another orchestrator, which can be quite expensive.
For Windows-based applications, it provides UI interface automation, which enhances its scalability.
Automation Anywhere is highly scalable for both horizontal and vertical expansions.
I would rate it a nine out of ten for scalability.
 

Stability Issues

Sentiment score
7.0
Fortra's Automate is reliable, but performance may dip with large files or server connectivity issues affecting stability.
Sentiment score
7.1
Automation Anywhere is reliable and robust, but stability varies due to network dependencies and environmental changes, requiring frequent updates.
Sentiment score
6.4
Eggplant Test is generally stable with quick support, though some users report connectivity issues, crashes, and Linux compatibility challenges.
It has very robust features, and it is not prone to instability.
The stability of Fortra's Automate is excellent.
With the latest applications, there are no significant issues like freezing or crashing.
The platform runs smoothly, and the deployment process is user-friendly in both UAT and production environments.
It usually does not lag or crash.
 

Room For Improvement

Fortra's Automate needs interface simplification, better integration, improved OCR, enhanced security, and more comprehensive documentation and support.
Users recommend improving Automation Anywhere's integration, OCR, UI, data handling, license flexibility, AI, and training resources.
Eggplant Test needs enhancements in usability, integration, interface intuitiveness, multi-language compatibility, stability, and updated documentation with training.
I would prefer not having to log in to update a ticket; being able to respond via email would be beneficial.
Integration with Amazon S3 is somewhat lacking.
I find that most important features are strong, however, there is a lack of good development for artificial intelligence, such as machine learning.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
 

Setup Cost

Fortra's Automate offers a competitive, cost-effective pricing structure per bot, appreciated for affordability and absence of hidden fees.
Automation Anywhere's high initial costs are offset by long-term savings and flexible licensing, appealing to globally scaling businesses.
Eggplant Test is costly, ideal for large enterprises with high initial costs, offering integration, stability, and minimal hardware expenses.
Competitors are often more expensive than Automate.
It offered what we wanted at a good, competitive price.
It does a lot but also costs a lot.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
 

Valuable Features

Fortra's Automate offers user-friendly automation with drag-and-drop, seamless integration, strong support, affordability, and minimal coding required.
Automation Anywhere offers user-friendly, efficient automation with strong integration, management, and continuous updates, ideal for boosting productivity.
Eggplant Test provides cross-platform automation with AI-driven features, including object recognition, OCR, and seamless modular scripting.
Automate's non-reliance on additional orchestrators makes it quite cost-effective.
I find the ease of use from a programming perspective very valuable.
The most valuable features of Fortra's Automate include its FTP functionality and file manipulation capabilities.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
 

Categories and Ranking

Fortra's Automate
Sponsored
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
26
Ranking in other categories
Robotic Process Automation (RPA) (5th)
Automation Anywhere
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
545
Ranking in other categories
Robotic Process Automation (RPA) (3rd), Process Mining (1st), Agentic Automation (2nd)
Eggplant Test
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
17
Ranking in other categories
Test Management Tools (11th), Digital Experience Monitoring (DEM) (10th), Test Automation Tools (14th)
 

Mindshare comparison

Robotic Process Automation (RPA)
Test Automation Tools
 

Featured Reviews

Anabel Marco - PeerSpot reviewer
Automates processes efficiently with cost-effective scaling and robust customer support
Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.
Vatsal Mehta - PeerSpot reviewer
Accommodates diverse use cases and effectively meets customer requirements
AI agents need further improvements. AI agent technology in agentic process automation is still evolving. We have only scratched the surface, and there are many potential use cases yet to be explored. As technology advances, I believe it will enable us to implement more comprehensive automation solutions. Document Automation has issues related to speed. When I compare Document Automation with IQ Bot, IQ Bot is faster than Document Automation. My understanding is that they are still evolving Document Automation, and this issue of slowness will be resolved in the upcoming .35 version, so we are good with that. They are working on signature identification and validations for handwritten documents. Currently, we are able to extract data out of scanned but digital images, but there is still scope for improvement for handwritten documents.
Tayyaba  Noreen - PeerSpot reviewer
Empowers effective test automation with comprehensive platform coverage and scalability
There was no free trial in it. So, I studied it through a page that tells how it works. It will be good if a free trial is provided for users. Moreover, I would like to give some feedback on the installation process. There are other tools that are much easier to install and get started with. Eggplant could improve its installation process.
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838,713 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
14%
Healthcare Company
9%
Manufacturing Company
8%
Computer Software Company
15%
Financial Services Firm
15%
Manufacturing Company
11%
Healthcare Company
5%
Healthcare Company
13%
Financial Services Firm
13%
Manufacturing Company
11%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HelpSystems AutoMate?
We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.
What is your primary use case for HelpSystems AutoMate?
I am a consultant and I am making a lot of processes in human resources, payroll, certifications, trainings, web scra...
What is your experience regarding pricing and costs for Fortra Automate?
The pricing is quite good compared to its competitors. Competitors are often more expensive than Automate. I would ra...
How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interf...
What is your experience regarding pricing and costs for Eggplant Manager?
Eggplant Test is a bit expensive compared to its competitors.
 

Also Known As

HelpSystems Automate, Automate
Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise
Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
 

Overview

 

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
FUJIFILM Group, NEC Personal Computers
Find out what your peers are saying about Automation Anywhere vs. Eggplant Test and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.