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AWS X-Ray vs Avada Software Infrared360 comparison

Avada Software and Amazon Web Services (AWS) are both solutions in the Application Performance Monitoring (APM) and Observability category. Avada Software is ranked #77, while Amazon Web Services (AWS) is ranked #19 with an average rating of 7.3. Avada Software holds a 0.1% mindshare in APM, compared to Amazon Web Services (AWS)’s 3.3% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 90% of Amazon Web Services (AWS) users who would recommend it.
Avada Software Infrared360
Read 13 Avada Software Infrared360 reviews
  • 214 Views
  • 105 Comparison Views
100% willing to recommend
AWS X-Ray
Read 10 AWS X-Ray reviews
  • 5,836 Views
  • 5,272 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

Avada Software Infrared360 and AWS X-Ray compete in the comprehensive monitoring and management solutions category. Users tend to favor Avada Software Infrared360 for its customer support and pricing, while AWS X-Ray stands out for its feature set making it worth the investment.

Features: Avada Software Infrared360 offers flexibility, customization, and competitive pricing points. AWS X-Ray provides integration with AWS services, detailed tracing, and robust feature offerings, delivering comprehensive monitoring capabilities.

Room for Improvement: Avada Software Infrared360 needs better documentation, minor UI enhancements, and improved overall usability. AWS X-Ray requires better ease of use, more granular access controls, and refinements in user interface intuitiveness.

Ease of Deployment and Customer Service: Avada Software Infrared360 ensures a smooth deployment process with strong customer support. AWS X-Ray users find deployment straightforward but complex in advanced configurations, valuing its integration with AWS services despite some deployment challenges.

Pricing and ROI: Avada Software Infrared360 is noted for competitive pricing and solid ROI, seen as highly cost-effective by users. AWS X-Ray is perceived as pricier but justifies the cost through its extensive feature set and integration benefits, suggesting strong long-term ROI.

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To learn more, read our detailed AWS X-Ray vs. Avada Software Infrared360 Report (Updated: April 2025).
Buyer's Guide
AWS X-Ray vs. Avada Software Infrared360
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avada Software Infrared360
Ranking in Application Performance Monitoring (APM) and Observability
77th
Average Rating
8.8
Number of Reviews
13
Ranking in other categories
Business Activity Monitoring (5th), Message Oriented Middleware (MOM) (11th), Server Monitoring (36th)
AWS X-Ray
Ranking in Application Performance Monitoring (APM) and Observability
19th
Average Rating
7.8
Reviews Sentiment
7.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.1%, up from 0.1% compared to the previous year. The mindshare of AWS X-Ray is 3.3%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

it_user685326 - PeerSpot reviewer
An offsite team performs a daily infrastructure health check and sends reports to the technical/management teams.
Administration, Monitoring, and Delegation are the most valuable features of the solution. * Administration: It provides a centralized audit trail of all the infrastructure changes. * Monitoring: It gives the ability to integrate with my company's global notification system, and the ability to proactively automate corrective actions. * Delegation: It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams.
Read full review
Muhmad Tabrez A Deewanji - PeerSpot reviewer
Improving performance through efficient trace metrics and data insights
As an application developer and architect, I appreciate AWS X-Ray ( /products/aws-x-ray-reviews ) for checking latency and identifying bottlenecks. I use it for performance tuning, conducting performance testing on applications, getting real-time traces, and gaining data insights. It helps in improving throughput and tuning infrastructure. The trace metrics and data collected provide valuable insights.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has role-based access to queues, giving us more insights into problems."
"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."
"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."
"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."
"Monitoring that ties into our incident management system"
"We have easily created use case testing harnesses for specific flows that incorporate various message types."
"AWS X-Ray shows us exactly when there are delays, helping us understand the depth of issues and what is happening point-to-point."
"The most beneficial feature is that it shows a dashboard for performance intervals, which reveals latencies."
"The solution has made it easier for us to trace the problems that we have with our requests and to monitor the timing of each step in each request we do in our endpoints."
"The error analysis capabilities of X-Ray are really good."
"The most important one is compliance. We're able to achieve our regulatory levels. We're able to achieve the security level that we need for the federal government."
"AWS X-RAY identifies bottlenecks in terms of stability and performance and how long certain data lives in terms of response time and duration."
"I would give AWS X-Ray a nine out of ten overall."
"AWS X-Ray shows us exactly when there are delays, helping us understand the depth of issues and what is happening point-to-point."
More AWS X-Ray pros
 

Cons

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."
"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."
"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."
"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."
"The user interface could be sexier and more ergonomic. The competing products have similar problems."
"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."
"The user interface is sometimes kind of confusing to understand. It's not very user-friendly."
"Sometimes, the collector agents are confusing to configure initially."
"AWS X-Ray should improve its implementation process to make it easier for developers."
"Compared to other open-source tools, AWS X-Ray needs improvement in providing discounts."
"A significant downside is that it is very expensive."
"Like most Amazon products, the user interface, configuration, and tuning aren't the easiest. That's the biggest reason why people tend to go to products like TerraForm and Terragrunt. We use TerraForm and Terragrunt. So, for setting things up and interacting with X-Ray, it's definitely the user interface that can be better."
"What needs to be better in AWS X-Ray is the log filtering. Predefined filters could be helpful because the power of analytics comes from how you can filter the data. I also want to see more KPIs from AWS X-Ray."
"It should have X-Ray SDKs for different languages like Node.js, Python, or Java."
More AWS X-Ray cons
 

Pricing and Cost Advice

"Start small, then increase licensing later as per your demand."
"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."
"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."
"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."
"The pricing for AWS X-Ray is a six out of ten."
"The solution is a bit expensive."
"As you develop a relationship with Amazon, your pricing gets lower. You get credits for the amount of the system you use, and then if you're the government, you can get government pricing. For commercial users, there's a hump when you go from small to medium to big enterprise. Small businesses can live pretty easily off the free tier in a lot of cases, but when you go from a medium to a big enterprise, it becomes more expensive on a per-user basis. I'd like to see that curve going in a different way where pricing can be driven down while people are trying to adopt the technology."
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Top Industries

By visitors reading reviews
Financial Services Firm
41%
Manufacturing Company
9%
Computer Software Company
7%
Hospitality Company
5%
Financial Services Firm
20%
Computer Software Company
18%
Manufacturing Company
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about AWS X-Ray?
AWS X-Ray is a strong solution and has a smooth integration process.
See all answers
What is your experience regarding pricing and costs for AWS X-Ray?
Compared to other open-source tools, AWS X-Ray needs improvement in providing discounts. Customers often seek cheaper solutions. When using many AWS resources, pricing can be a mid-range cost, give...
See all answers
What needs improvement with AWS X-Ray?
Sometimes, the collector agents are confusing to configure initially. It requires research to understand the correct configurations, especially when deploying on-premises or on an EC2 instance. Usi...
See all answers
 

Comparisons

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Compared 30% of the time
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Compared 20% of the time
Sentry vs AWS X-Ray Logo
Sentry vs AWS X-Ray
Compared 17% of the time
Azure Monitor vs AWS X-Ray Logo
Azure Monitor vs AWS X-Ray
Compared 11% of the time
Google Cloud's operations suite (formerly Stackdriver) vs AWS X-Ray Logo
Google Cloud's operations suite (formerly Stackdriver) vs AWS X-Ray
Compared 11% of the time
New Relic vs AWS X-Ray Logo
New Relic vs AWS X-Ray
Compared 10% of the time
More AWS X-Ray Competitors
 

Product Reports

Buyer's Guide
Avada Software Infrared360
April 2025
Avada Software Infrared360 reportDownload Avada Software Infrared360 product report
Buyer's Guide
AWS X-Ray
April 2025
AWS X-Ray reportDownload AWS X-Ray product report
 

Also Known As

Infrared360
No data available
 

Overview

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as  JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work.  Within those spaces are only the objects and resources the user has been granted visibility.  Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.                 

  *Kafka coming soon 

Avada Software

AWS X-Ray is a powerful debugging and performance analysis tool offered by Amazon Web Services. It allows developers to trace requests made to their applications and identify bottlenecks and issues. 

With X-Ray, developers can visualize the entire request flow and pinpoint the exact location where errors occur. It provides detailed insights into the performance of individual components and helps optimize the overall application performance. 

X-Ray integrates seamlessly with other AWS services, making it easy to trace requests across different services and identify dependencies. It also offers a comprehensive set of APIs and SDKs, enabling developers to instrument their applications and capture valuable data for analysis. With its user-friendly interface and powerful features, AWS X-Ray is a valuable tool for developers looking to improve the performance and reliability of their applications.

Amazon Web Services (AWS)
 

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin,  Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others
COMCAST, ConnectWise, skyscanner, AirAsia, cookpad, cimpress, VTEX, zowdow
Buyer's Guide
AWS X-Ray vs. Avada Software Infrared360
April 2025
Free Report: AWS X-Ray vs. Avada Software Infrared360
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