Bigin by Zoho CRM vs Bitrix24 comparison

Zoho and Bitrix24 are both solutions in the CRM category. Zoho is ranked #38 with an average rating of 8.0, while Bitrix24 is ranked #11 with an average rating of 8.0. Zoho holds a 0.9% mindshare in CRM, compared to Bitrix24’s 2.0% mindshare. Additionally, 100% of Zoho users are willing to recommend the solution, compared to 90% of Bitrix24 users who would recommend it.

Bigin by Zoho CRM

Read 2 Bigin by Zoho CRM reviews

231 Views
194 Comparison Views

100% willing to recommend

Bitrix24

Read 20 Bitrix24 reviews

796 Views
623 Comparison Views

90% willing to recommend

Bigin by Zoho CRM

Bitrix24

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Executive Summary

We performed a comparison between Bigin by Zoho CRM and Bitrix24 based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2025).

Buyer's Guide

CRM

March 2025

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Helped 847,862 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bigin by Zoho CRM

Ranking in CRM

38th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Bitrix24

Ranking in CRM

11th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (13th), Enterprise Social Software (5th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.9%, up from 0.5% compared to the previous year. The mindshare of Bitrix24 is 2.0%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Mohd Raza Raza

Account Executive at Savex Technologies Pvt Ltd

A flexible CRM solution that helps to add pipeline details

Zoho CRM is a flexible solution where we can add pipeline details. We can add users and products to the workflows. Zoho CRM needs to incorporate HRM. I have been using the product for a year. Zoho CRM is stable. Zoho CRM's deployment is easy. Anyone can do it without learning. I rate…

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Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I rate Bigin by Zoho CRM nine out of ten."

"We can add users and products to the workflows."

"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."

"Bitrix24 is a user-friendly solution that is easy to use."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"Offers, a free version."

"The solution's most valuable feature is its project management functionality...It is a pretty stable solution."

"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."

More Bitrix24 pros

Cons

"Zoho CRM needs to incorporate HRM."

"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."

"We didn't have the ability to customize the solution."

"The solution’s performance could be made faster."

"The solution's open channel and contact center could be improved."

"The support provided by Bitrix24 is an area with shortcomings that needs improvement."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

More Bitrix24 cons

Pricing and Cost Advice

Information not available

"The cost is $2,500, which will be spread out over 18 to 24 months."

"We were using the free version which was really limited in terms of functionality."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The product's pricing is okay for me. It is not expensive."

"The solution's pricing is quite average and not expensive."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"Price-wise, it is a very cheap solution."

More Bitrix24 pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

22%

Comms Service Provider

11%

Government

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bigin by Zoho CRM?

We can add users and products to the workflows.

See all answers

What needs improvement with Bigin by Zoho CRM?

Zoho CRM needs to incorporate HRM.

See all answers

What is your primary use case for Bigin by Zoho CRM?

Zoho CRM is a flexible solution where we can add pipeline details.

See all answers

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

Comparisons

Odoo vs Bigin by Zoho CRM

Compared 43% of the time

HubSpot CRM vs Bigin by Zoho CRM

Compared 31% of the time

HubSpot Sales Hub vs Bigin by Zoho CRM

Compared 26% of the time

More Bigin by Zoho CRM Competitors

Odoo vs Bitrix24

Compared 28% of the time

ClickUp vs Bitrix24

Compared 16% of the time

ELMA 365 vs Bitrix24

Compared 11% of the time

Microsoft Dynamics CRM vs Bitrix24

Compared 9% of the time

Asana vs Bitrix24

Compared 9% of the time

More Bitrix24 Competitors

Product Reports

Buyer's Guide

CRM

March 2025

Download Bigin by Zoho CRM product report

Buyer's Guide

Bitrix24

April 2025

Download Bitrix24 product report

Overview

Bigin by Zoho CRM is a streamlined CRM platform designed to meet the needs of small businesses, offering essential CRM functionalities with ease of use, enabling businesses to efficiently manage customer interactions and sales processes.

It operates as a lightweight CRM focusing on pipeline visibility and data-driven decision-making. Users can track deals, schedule follow-ups, and collaborate across teams, providing a simple yet effective way to enhance customer relationships. Bigin is acclaimed for its balance between robust features and simplicity. While it proves invaluable for small business operations, users indicate that enhancements in customization and scalability could elevate its utility further.

What are the standout features of Bigin by Zoho CRM?

Pipeline Management: Visualize and manage sales pipelines effectively.
Email Integration: Seamlessly integrate and manage email accounts.
Workflow Automation: Automate repetitive tasks to increase efficiency.
Mobile Access: Cloud-based accessibility from mobile devices.
Customizable Fields: Tailor fields to match business requirements.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines sales processes, saving time.
Improved Collaboration: Facilitates better team communication.
Enhanced Decision-Making: Provides insights for informed choices.
Cost-Effectiveness: Affordable for small businesses.

Bigin by Zoho CRM is often used in small and medium enterprises needing straightforward CRM solutions without the complexities of larger systems. Industries such as retail, service-based businesses, and startups find its features particularly useful, helping teams focus on customer engagement and sales growth.

Zoho

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Sample Customers

Information Not Available

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: March 2025.

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