Try our new research platform with insights from 80,000+ expert users

Bigin by Zoho CRM vs FreeAgent CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bigin by Zoho CRM
Ranking in CRM
24th
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
FreeAgent CRM
Ranking in CRM
97th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.7%, down from 0.9% compared to the previous year. The mindshare of FreeAgent CRM is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Bigin by Zoho CRM0.7%
FreeAgent CRM0.4%
Other98.9%
CRM
 

Featured Reviews

Vivek_Kumar@ - PeerSpot reviewer
Zoho Developer at KG CRM Solutions LLP - Zoho Authorized Partner
Has supported lead and deal tracking for small businesses but lacks deeper customization options
The pipeline management has helped to streamline the sales processes in that I can develop the business pattern where we can send automated emails and automated calls at different stages. For example, when a lead enters a system, we can automatically generate welcome emails. Once any modification in the lead is done, such as when it's qualified, we can send them qualified emails or acknowledgment emails based on the business pipeline. This user-friendly interface has helped my customers adapt quicker to Bigin by Zoho CRM as, after customization or completion of the project, I will make a Loom video to train the clients through the sessions, and through the Loom videos and SOPs, they can adapt easily to Bigin by Zoho CRM. They can also adapt to all the applications.
Use FreeAgent CRM?
Leave a review
report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
881,757 professionals have used our research since 2012.
 

Questions from the Community

What needs improvement with Bigin by Zoho CRM?
With AI becoming prevalent, Bigin by Zoho CRM needs AI updates, which I heard they are working on. Additionally, their commercial model based on slabs is not easily comprehensible. The sales repres...
What is your primary use case for Bigin by Zoho CRM?
In my previous organization, we used Bigin by Zoho CRM for vendor onboarding, payments, and everything. In the present organization, we are only doing the billing. Since we are a very small organiz...
What advice do you have for others considering Bigin by Zoho CRM?
We are currently working on integrating Bigin by Zoho CRM with other applications, particularly an HR HRIS system, though this is planned for 2026 end. Bigin by Zoho CRM saves considerable time com...
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

Information Not Available
1. Atlassian 2. Buffer 3. Canva 4. Clarity 5. Contentful 6. Drift 7. Etsy 8. HubSpot 9. Intercom 10. Mailchimp 11. Monzo 12. Notion 13. Otterai 14. Peloton 15. Pinterest 16. ProdPad 17. Reverb 18. Slack 19. Stripe 20. Twilio 21. Unsplash 22. Visme 23. Wix 24. Workday 25. Zapier 26. Zoom
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: February 2026.
881,757 professionals have used our research since 2012.