Bigin by Zoho CRM vs Pipedrive comparison

Zoho and Pipedrive are both solutions in the CRM category. Zoho is ranked #38 with an average rating of 8.0, while Pipedrive is ranked #16 with an average rating of 8.1. Zoho holds a 0.9% mindshare in CRM, compared to Pipedrive’s 0.9% mindshare. Additionally, 100% of Zoho users are willing to recommend the solution, compared to 78% of Pipedrive users who would recommend it.

Bigin by Zoho CRM

Read 2 Bigin by Zoho CRM reviews

231 Views
194 Comparison Views

100% willing to recommend

Pipedrive

Read 13 Pipedrive reviews

692 Views
288 Comparison Views

78% willing to recommend

Bigin by Zoho CRM

Pipedrive

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Bigin by Zoho CRM and Pipedrive based on real PeerSpot user reviews.

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Buyer's Guide

CRM

March 2025

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Helped 847,646 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bigin by Zoho CRM

Ranking in CRM

38th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in CRM

16th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Local Government CRM (5th), Opportunity Management (5th), Sales Force Automation (6th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Bigin by Zoho CRM is 0.9%, up from 0.5% compared to the previous year. The mindshare of Pipedrive is 0.9%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Mohd Raza Raza

Account Executive at Savex Technologies Pvt Ltd

A flexible CRM solution that helps to add pipeline details

Zoho CRM is a flexible solution where we can add pipeline details. We can add users and products to the workflows. Zoho CRM needs to incorporate HRM. I have been using the product for a year. Zoho CRM is stable. Zoho CRM's deployment is easy. Anyone can do it without learning. I rate…

Read full review

Vykintas Arlauskas

CTO, Retal Group at RETAL

An easy- to- use and scalable cloud-based CRM tool for managing and tracking

I have noticed that Pipedrive is doing a lot in terms of web cybersecurity and integration with other tools, which is good. However, we haven't integrated it with our ERP system yet, so that might pose a challenge. We'll have to see how it goes. The Integration with artificial intelligence should be available in the next release. In future releases, I would like to have a highly intelligent integration service where you can easily connect PipeDrive with other tools, even if you are not a developer. Perhaps, in the future, this could be achieved through artificial intelligence.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can add users and products to the workflows."

"I rate Bigin by Zoho CRM nine out of ten."

"It's very flexible and we can really fit it into our business model."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"Pipedrive makes it easy to understand who I'm talking to at a glance. It has all the activities, node features, opportunity interface, deal interface, and time drive deals.The sales process is extremely simple, which saves me time and energy. I can send the document for e-signature and make the most out of my deals. I can automatically send emails and phone calls. You need to do only a little API programming. It offers massive flexibility. You can run an entire enterprise on the platform. The ease of use facilitates huge adoption."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"The biggest and the best feature is the view that you get when you log in. You have a board like Kanban when you log in, and you've got a column on the left and several other columns that move to the right, depending on where you are in a particular deal. If it's a prospect or someone who is just looking, you move it along the process, and it really helps you keep track of where you are."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The usability of the solution is its valuable feature."

"The solution is very stable."

More Pipedrive pros

Cons

"Zoho CRM needs to incorporate HRM."

"The user interface is too modular and fragmented, posing challenges. The UI could be much better by the year 2025."

"The automation process is challenging."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The platform could be even more robust."

"The integration possibilities with other systems could be better as well. We use it in connection with Octopus CRM, and there's room for improvement."

"New features sometimes seem bolted on rather than being smooth."

"Pipedrive has some weaknesses against Salesforce. The documentation of Pipedrive could improve. They need more qualified documentation because I had to fix my colleague's work to correct the reports because they did not find how they can do it, or develop reports. There are some misunderstandings about how to do reporting."

"You must pay more if you need an additional feature."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

More Pipedrive cons

Pricing and Cost Advice

Information not available

"Pipedrive is relatively more affordable than other solutions."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"The solution is affordable."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"As of now, the pricing and value are quite good."

"Pipedrive is the most cost-effective in terms of the balance between cost and features. I would take Pipedrive over HubSpot or Zoho CRM. It's well-positioned on the market."

"We pay $1000 a month for the tool."

"The product is expensive but provides valuable services."

More Pipedrive pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

58%

Computer Software Company

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Bigin by Zoho CRM?

We can add users and products to the workflows.

See all answers

What needs improvement with Bigin by Zoho CRM?

Zoho CRM needs to incorporate HRM.

See all answers

What is your primary use case for Bigin by Zoho CRM?

Zoho CRM is a flexible solution where we can add pipeline details.

See all answers

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

Comparisons

Odoo vs Bigin by Zoho CRM

Compared 45% of the time

HubSpot CRM vs Bigin by Zoho CRM

Compared 31% of the time

HubSpot Sales Hub vs Bigin by Zoho CRM

Compared 24% of the time

More Bigin by Zoho CRM Competitors

Apollo.io vs Pipedrive

Compared 72% of the time

Odoo vs Pipedrive

Compared 10% of the time

Zoho CRM vs Pipedrive

Compared 9% of the time

Microsoft Dynamics CRM vs Pipedrive

Compared 9% of the time

More Pipedrive Competitors

Product Reports

Buyer's Guide

CRM

March 2025

Download Bigin by Zoho CRM product report

Buyer's Guide

Pipedrive

March 2025

Download Pipedrive product report

Also Known As

No data available

PipelineDeals

Overview

Bigin by Zoho CRM is a streamlined CRM platform designed to meet the needs of small businesses, offering essential CRM functionalities with ease of use, enabling businesses to efficiently manage customer interactions and sales processes.

It operates as a lightweight CRM focusing on pipeline visibility and data-driven decision-making. Users can track deals, schedule follow-ups, and collaborate across teams, providing a simple yet effective way to enhance customer relationships. Bigin is acclaimed for its balance between robust features and simplicity. While it proves invaluable for small business operations, users indicate that enhancements in customization and scalability could elevate its utility further.

What are the standout features of Bigin by Zoho CRM?

Pipeline Management: Visualize and manage sales pipelines effectively.
Email Integration: Seamlessly integrate and manage email accounts.
Workflow Automation: Automate repetitive tasks to increase efficiency.
Mobile Access: Cloud-based accessibility from mobile devices.
Customizable Fields: Tailor fields to match business requirements.

What benefits or ROI should users expect?

Increased Efficiency: Streamlines sales processes, saving time.
Improved Collaboration: Facilitates better team communication.
Enhanced Decision-Making: Provides insights for informed choices.
Cost-Effectiveness: Affordable for small businesses.

Bigin by Zoho CRM is often used in small and medium enterprises needing straightforward CRM solutions without the complexities of larger systems. Industries such as retail, service-based businesses, and startups find its features particularly useful, helping teams focus on customer engagement and sales growth.

Zoho

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

Sample Customers

Information Not Available

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

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