Executive SummaryUpdated on Dec 19, 2024
Bitrix24 and Microsoft Dynamics 365 Customer Service compete in the CRM and project management category. Microsoft Dynamics seems to have an upper hand due to its extensive features and connectivity capabilities.
Features: Bitrix24 is praised for ease of use, robust project management capabilities, and task management features. It also allows for customizable workflows and strong integration potential with third-party solutions. Microsoft Dynamics 365 provides excellent connectivity options, comprehensive decision-support views, and SLA tracking. It offers inbuilt connectors with tools like Power Automate and Power Apps, along with advanced management capabilities.
Room for Improvement: Bitrix24 needs enhancements in marketing automation, flexibility in reporting, and a more cohesive interface. Users find the interface outdated and desire improved integration and ease of use for simple tasks. Microsoft Dynamics 365 requires updates in UI design and more customization options. Users have noted limited integration with newer tools and request more intuitive interfaces and technical support. The implementation process should be simplified.
Ease of Deployment and Customer Service: Bitrix24 and Microsoft Dynamics 365 both support on-premises and public cloud deployment. Bitrix24 offers primarily virtual support, heavily relying on partners. Microsoft Dynamics 365 is known for reliable technical support and intuitive documentation, although both face challenges in seamless support and documentation integration. Real-time support and cohesive documentation are areas needing improvement.
Pricing and ROI: Bitrix24 offers competitive pricing, with a range of licensing options including a free version, providing good ROI through various features like quote management. Microsoft Dynamics 365 is moderately priced with user-based licensing and corporate discounts. It’s considered expensive by some but delivers solid value through its extensive feature set. Both offer strong ROI, particularly for enhancing workflows and business efficiency.
