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Bizagi vs IBM Business Automation Workflow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Bizagi users report a 20%-30% ROI, citing enhanced automation, cost savings, and increased efficiency, prompting upgrades.
Sentiment score
7.6
IBM Business Automation Workflow enhances efficiency, reduces costs, and accelerates digital transformation for improved ROI and user experience.
Initially performed manually, workflows now provide a better user experience and increased efficiency.
 

Customer Service

Sentiment score
7.1
Bizagi offers responsive customer support, though response speed varies, with premium plans mitigating delays; online resources aid accessibility.
Sentiment score
5.9
IBM Business Automation Workflow's support has mixed reviews, but many find value once acquainted with their processes.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
IBM provides long-term support and maintains a traditionally good customer-vendor relationship.
If the solution is readily available to IBM support team, they provide it instantly.
 

Scalability Issues

Sentiment score
6.6
Bizagi scales well with Azure cloud support, though price and server resources affect performance in large expansions.
Sentiment score
7.8
IBM Business Automation Workflow is highly scalable, supporting extensive transactions, concurrent users, and both cloud and on-premises deployments.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
We can manage the license usage and scale our environment while optimizing license use.
We are implementing load balancing and horizontal scalability.
 

Stability Issues

Sentiment score
7.0
Bizagi is generally reliable but experiences occasional freezes, slow loading, and performance issues, especially with large processes or updates.
Sentiment score
7.6
IBM Business Automation Workflow is stable, with minor bugs, improving over time; users rate stability highly due to IBM's robust infrastructure.
Outside of these maintenance periods, the environment is quite stable.
 

Room For Improvement

Bizagi struggles with performance, licensing complexity, and inadequate integrations, hindering workflow efficiency, collaboration, and user experience.
IBM Business Automation Workflow needs improved integration, usability, cloud features, and support to enhance user experience and modernize the platform.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
Many developments are focused on AI, LLM models, and data science.
Code management lacks merging capabilities.
IBM Business Automation Workflow could be more intuitive, with more advanced low-code features and services definition.
 

Setup Cost

Bizagi provides a free modeling version, pricier enterprise features, and cloud options; smaller organizations find it valuable.
IBM Business Automation Workflow is costly but offers high-quality features, flexible licensing, and worthwhile enterprise-level capabilities.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
It is not a cheap license but in line with expectations for such software.
The price of IBM Business Automation Workflow is on the higher side compared to the features it offers.
 

Valuable Features

Bizagi offers an intuitive interface, robust automation, strong integration, and low-code environment, enhancing process management and visualization.
IBM Business Automation Workflow offers agile, user-friendly workflow solutions with RPA integration, enhancing collaboration, customization, and AI-driven processes.
It is open source.
The user interface is very good, making it easy for business people to understand.
This solution has streamlined previously manual processes into orchestrated workflows.
It assisted in making users concentrate on the process flow rather than just features.
We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems.
 

Categories and Ranking

Bizagi
Ranking in Business Process Management (BPM)
6th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
81
Ranking in other categories
Business Process Design (6th), Process Automation (8th), Rapid Application Development Software (15th), Low-Code Development Platforms (11th), No-Code Development Platforms (4th), Process Mining (5th)
IBM Business Automation Wor...
Ranking in Business Process Management (BPM)
16th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
26
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Business Process Management (BPM) category, the mindshare of Bizagi is 6.5%, up from 5.7% compared to the previous year. The mindshare of IBM Business Automation Workflow is 2.2%, down from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Paparao Nadipineni - PeerSpot reviewer
Enables budget review efficiency with open source advantages and workflow orchestration
Definitely, right now, it is purely open source, and we don't have much community support. If they add a few more capabilities like AIML and DocGen AI, these features would be good. Reporting capabilities can be improved more, and community support should be increased. Otherwise, people cannot onboard that particular technology easily.
Ateeq Rehman - PeerSpot reviewer
Customizable features empower seamless workflow automation
The system is fully customizable, very resilient, and fault-tolerant. We have first-line support from IBM, so there are no issues. We have integrations with different banks, ERP systems, and other human resource management systems by integrating through different systems. It provides many ways to integrate, and we are utilizing it effectively.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Government
9%
Manufacturing Company
7%
Financial Services Firm
37%
Computer Software Company
10%
Government
7%
Insurance Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How easy is it to migrate process flow charts (modeled using tools like Visio) into Bizagi?
I have been using Bizagi with a major project for a state government agency for about four years now. It is pretty straightforward to load in files that are BPMN 2.0 compliant. The option to load V...
What do you like most about Bizagi?
The natural notation is the best feature of Bizagi because it makes it compatible with other products.
What is your experience regarding pricing and costs for Bizagi?
My company uses the free version of the product. In our company, we are doing documentation and modeling. When we reach that point of automating the processes, then maybe we shall acquire the paid ...
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What do you like most about IBM Business Automation Workflow?
The most valuable feature of IBM Business Automation Workflow is cost management.
What is your experience regarding pricing and costs for IBM Business Automation Workflow?
The pricing of IBM Business Automation Workflow is within the expected range for our organization, which is in the enterprise sphere. We ensure everything is economical and well-regulated while mai...
 

Also Known As

No data available
Business Automation Workflow
 

Overview

 

Sample Customers

adidas, Audi, BNP Paribas, Deutsche Post DHL & many more - 500+ customer globally.
Key Bank, Barclays, Control€xpert, MIR Insurance Brokers, Conqord Oil
Find out what your peers are saying about Bizagi vs. IBM Business Automation Workflow and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.