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BMC Helix Monitor vs SCOM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Monitor
Ranking in Event Monitoring
6th
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
No ranking in other categories
SCOM
Ranking in Event Monitoring
4th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
82
Ranking in other categories
Network Monitoring Software (16th)
 

Mindshare comparison

As of April 2025, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 10.6%, down from 12.0% compared to the previous year. The mindshare of SCOM is 8.0%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Jijil GHosh - PeerSpot reviewer
An agentless tool that offers great scalability and a straightforward setup phase
The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.
MarcMermuys - PeerSpot reviewer
Has efficient monitoring with robust integration capabilities
We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is evolving more and more into artificial intelligence."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"The service operations monitoring features are valuable."
"The product's initial setup phase is easy."
"It can send messages to our ticketing system."
"We have found the scalability capabilities to be okay."
"The solution primarily drives system information, and I believe it works fine."
"The product’s auto-remediation feature helps with automation."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
"Being able to make and customize management packs and send out notifications is very valuable."
"I like some of their newer features, such as maintenance schedules, because SCOM records SLA and SLO time."
 

Cons

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"The initial setup of the solution is complex."
"The product must provide more information and dashboards."
"I feel that the tool's stability has some scope for improvement."
"Regarding certain issues in the solution, it can be difficult to generate reports if we have a program that is not user-friendly for reporting. While this is not necessarily negative, we may need to use another solution."
"The solution should have more tools for monitoring the cloud engine versus on-premise."
"The initial setup should be easier to complete."
"The GI is difficult to work with and the reporting servers are also difficult."
"It would be a much better product if Microsoft provided management packs with the product."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"The solution can be improved by expanding to cloud usage."
"It lacks certain details that other products do better, like granular access and better application monitoring."
 

Pricing and Cost Advice

"The product’s price could be improved."
"The platform is cost-effective due to our existing Microsoft support."
"It is more expensive than the competition."
"I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."
"There is a license needed to use this solution and it is paid annually."
"SCOM is part of the System Center suite and I am satisfied with the pricing."
"The pricing and licensing are fair."
"We have an EA with Microsoft, and it comes as part of the EA."
"The pricing is good, and it's part of their system center suite."
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Top Industries

By visitors reading reviews
Financial Services Firm
30%
Computer Software Company
12%
Government
7%
Energy/Utilities Company
6%
Financial Services Firm
15%
Computer Software Company
12%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about BMC Helix Monitor?
The service operations monitoring features are valuable.
What is your experience regarding pricing and costs for BMC Helix Monitor?
The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...
What needs improvement with BMC Helix Monitor?
I feel that the tool's stability has some scope for improvement.
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substantial discounts.
What needs improvement with SCOM?
SCOM is likely to be phased out in favor of more compatible tools like Icinga ( /products/icinga-reviews ) for application monitoring or when moving to cloud solutions like CloudWatch and Azure ( /...
 

Comparisons

 

Also Known As

Helix Monitor
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu
Dialog Telekom
Find out what your peers are saying about BMC Helix Monitor vs. SCOM and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.