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BMC Track-It! vs ManageEngine IT Asset Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Track-It!
Ranking in IT Asset Management
21st
Ranking in License Management
8th
Average Rating
7.4
Reviews Sentiment
7.5
Number of Reviews
5
Ranking in other categories
No ranking in other categories
ManageEngine IT Asset Manag...
Ranking in IT Asset Management
10th
Ranking in License Management
6th
Average Rating
9.2
Reviews Sentiment
7.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.2%, down from 1.5% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 5.7%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

reviewer2287086 - PeerSpot reviewer
Provides good stability, but it could be intuitive and easier to use
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.
Anil  Rao - PeerSpot reviewer
Helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing
We are the users of the tool, and we are using it for our customers as well. We have multitenant operations, and we're using it for our customer. Our primary use cases are warranty period management, license expiration tracking, enterprise OS patches for devices like firewalls and switches, and…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is pretty easy."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The auto-discovery feature has helped us a lot."
"The technical support is great."
"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."
 

Cons

"The solution is cumbersome to use."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"Their self-service is not user friendly."
"The area where we would like to see improvement is in the asset management module."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
"The asset management tool is costly."
"The engineering area needs improvement."
"Responses from ManageEngine should be faster."
 

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."
"Its price is reasonable, but I wish it was lower."
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Top Industries

By visitors reading reviews
Government
15%
Financial Services Firm
13%
Healthcare Company
11%
Computer Software Company
10%
Financial Services Firm
11%
Computer Software Company
9%
Government
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about BMC Track-It!?
We can manually capture the assets available within the location.
What needs improvement with BMC Track-It!?
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected sin...
What is your primary use case for BMC Track-It!?
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...
What do you like most about ManageEngine IT Asset Management?
In my opinion, it is the MDM; patch management and deployment are the valuable features.
What is your experience regarding pricing and costs for ManageEngine IT Asset Management?
The pricing is good. We have plans to buy the licenses and work with the whole solution. The solution is highly recommended. I rate it ten out of ten.
 

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara
No data available
 

Learn More

 

Overview

 

Sample Customers

Florida Hospital, Mitchell International
TRA
Find out what your peers are saying about BMC Track-It! vs. ManageEngine IT Asset Management and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.