ManageEngine IT Asset Management and BMC Track-It! compete in IT asset management. ManageEngine leads in pricing and support, while BMC Track-It! offers advanced features justifying its higher cost.
Features: ManageEngine IT Asset Management offers comprehensive tracking and management with efficient automation, extensive reporting tools, and strong asset optimization capabilities. BMC Track-It! provides flexibility, integration, and robust help desk functionality with customizable workflows for extensive operations.
Room for Improvement: ManageEngine could enhance its integration with third-party applications, improve the user interface for a smoother experience, and extend reporting capabilities for more detailed analytics. BMC Track-It! might benefit from reducing setup complexity, improving documentation for advanced features, and streamlining update processes for a more seamless use.
Ease of Deployment and Customer Service: ManageEngine IT Asset Management provides straightforward cloud-based deployment and intuitive setup, coupled with responsive customer service. BMC Track-It! offers on-premises and cloud deployment for flexible infrastructure needs but may have a longer setup time, with strong support options for complex deployments.
Pricing and ROI: ManageEngine IT Asset Management offers cost-effective setup with strong ROI from asset optimization features. BMC Track-It! requires higher upfront investment, justified by its advanced functionalities and customization options, offering long-term value for extensive IT management needs.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.
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