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BMC Track-It! vs ManageEngine IT Asset Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Track-It!
Ranking in IT Asset Management
21st
Ranking in License Management
8th
Average Rating
7.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
ManageEngine IT Asset Manag...
Ranking in IT Asset Management
10th
Ranking in License Management
6th
Average Rating
9.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Asset Management category, the mindshare of BMC Track-It! is 1.2%, down from 1.5% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 5.7%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management
 

Featured Reviews

RM
Oct 4, 2023
Provides good stability, but it could be intuitive and easier to use
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the location. We use it for reporting purposes as well The product’s current version could be easier and…
CT
Apr 13, 2023
Stable and scalable solution
So the idea is to control all the endpoints we have in the company, and ManageEngine helps with that. We find it very useful as we are using the cloud solution In my opinion, it is the MDM; patch management and deployment are the valuable features. The engineering area needs improvement. I have…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use it to create and manage our work orders."
"We can manually capture the assets available within the location."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Our efficiency has improved drastically due to a massive reduction in phone calls."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"The auto-discovery feature has helped us a lot."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
"The technical support is great."
 

Cons

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
"The area where we would like to see improvement is in the asset management module."
"Their self-service is not user friendly."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The solution is cumbersome to use."
"The asset management tool is costly."
"The engineering area needs improvement."
"The assets that can be discovered are pretty easy to manage, but there should be a better way to manage non-discoverable assets. Our development team works on bots and tests particular hardware. They have got different varieties of hardware. They want a feature for managing these assets within a warehouse kind of environment. For example, our IT has received 100 items, and they have assigned these items as a bulk unit to a project manager. The project manager further wants to distribute these items within his or her team. Instead of maintaining a separate Excel sheet, the project manager should be able to reallocate these items from within the tool so that we have hierarchical entities for the same unit."
 

Pricing and Cost Advice

"BMC Track-It!’s price is reasonable compared to other products."
"Its price is reasonable, but I wish it was lower."
report
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814,649 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Government
15%
Financial Services Firm
13%
Healthcare Company
12%
Computer Software Company
10%
Financial Services Firm
10%
Computer Software Company
10%
Government
8%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about BMC Track-It!?
We can manually capture the assets available within the location.
What needs improvement with BMC Track-It!?
The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected sin...
What is your primary use case for BMC Track-It!?
We use the product primarily for help desk management, including login and resolution of calls. It helps us with IT asset management. We can manually capture the assets available within the locatio...
What do you like most about ManageEngine IT Asset Management?
In my opinion, it is the MDM; patch management and deployment are the valuable features.
What is your experience regarding pricing and costs for ManageEngine IT Asset Management?
The pricing is good. We have plans to buy the licenses and work with the whole solution. The solution is highly recommended. I rate it ten out of ten.
 

Also Known As

BMC Numara Track-It!, Numara Track-It!, Numara
No data available
 

Learn More

 

Overview

 

Sample Customers

Florida Hospital, Mitchell International
TRA
Find out what your peers are saying about BMC Track-It! vs. ManageEngine IT Asset Management and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.