Qualys VMDR and BMC Track-It! are key players in IT management and security. Qualys VMDR shows superiority in security functionalities, while BMC Track-It! is lauded for its asset management capabilities.
Features: Qualys VMDR is distinguished by its vulnerability management, continuous monitoring, and automated remediation tools. BMC Track-It! provides strong asset management, an integrated help desk, and incident tracking features.
Room for Improvement: Qualys VMDR could enhance its ease of use for non-technical users, improve its user interface for better navigation, and offer more affordable pricing tiers. BMC Track-It! can improve its scalability, provide more integrated security features, and enhance its reporting capabilities for better insights.
Ease of Deployment and Customer Service: Qualys VMDR benefits from cloud-based deployment, ensuring quick implementation and scalability with excellent customer service. BMC Track-It! offers both cloud and on-premises options, with customer service praised for customizable support settings tailored to specific needs.
Pricing and ROI: Qualys VMDR's pricing is on the higher side due to its comprehensive security capabilities but offers significant ROI by protecting critical assets. BMC Track-It! is more affordable upfront and provides substantial ROI through resource management and streamlined operations, making it attractive for budget-conscious organizations.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
Vulnerability Management, Detection, and Response (VMDR) is a cornerstone product of the Qualys TruRisk Platform and a global leader in the enterprise-grade vulnerability management (VM) vendor space. With VMDR, enterprises are empowered with visibility and insight into cyber risk exposure - making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure their actual risk exposure over time.
Qualys VMDR offers an all-inclusive risk-based vulnerability management solution to prioritize vulnerabilities and assets based on risk and business criticality. VMDR seamlessly integrates with configuration management databases (CMDB), Qualys Patch Management, Custom Assessment and Remediation (CAR), Qualys TotalCloud and other Qualys and non-Qualys solutions to facilitate vulnerability detection and remediation across the entire enterprise.
With VMDR, users are empowered with actionable risk insights that translate vulnerabilities and exploits into optimized remediation actions based on business impact. Qualys customers can now aggregate and orchestrate data from the Qualys Threat Library, 25+ threat intelligence feeds, and third-party security and IT solutions, empowering organizations to measure, communicate, and eliminate risk across on-premises, hybrid, and cloud environments.
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