BMC TrueSight Operations Management and Kaseya Traverse compete in the IT infrastructure monitoring category. BMC has the upper hand in advanced features and capabilities, but Kaseya stands out for its simplicity and cost-effectiveness.
Features: BMC TrueSight Operations Management provides a robust platform with comprehensive event management and alert consolidation. It offers extensive monitoring capabilities across various technologies and detailed root cause analysis through Knowledge Modules. Automated triage and proactive monitoring make it ideal for complex environments. Kaseya Traverse ensures visibility into the IT stack with essential features for monitoring various IT components. It is straightforward, affordable, and integrates directly with MSP tools.
Room for Improvement: BMC TrueSight Operations Management could improve with enhanced AI capabilities, simpler deployment, and better documentation. Its complex architecture requires multiple agents, complicating implementation. Kaseya Traverse lacks advanced features like Service Maps and CMDB integration, limits detailed reporting, and faces challenges with high availability and device configuration backups.
Ease of Deployment and Customer Service: BMC TrueSight is an on-premise solution with complex deployment demands. Support is generally responsive but can be inconsistent. Kaseya Traverse offers on-premise, hybrid, and cloud options. Users report greater room for improvement in support quality, with account rep relationships being crucial for both.
Pricing and ROI: BMC TrueSight Operations Management is often seen as costly due to its comprehensive features and complex licensing. It is perceived to reduce IT operations costs by replacing multiple tools. Kaseya Traverse offers competitive monthly pricing per agent, noted for straightforward integrations and essential monitoring functions.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.
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