BMC TrueSight Operations Management and PagerDuty Operations Cloud are two competing products in the operations management space. Users are generally happier with the advanced features of PagerDuty Operations Cloud, despite BMC TrueSight Operations Management offering superior pricing and support options.
Features: BMC TrueSight Operations Management is praised for its comprehensive monitoring and analytics capabilities, providing deep insights into IT environments. PagerDuty Operations Cloud is recognized for its robust alerting and incident management features, which enable quick responses to issues. Users find PagerDuty's proactive incident resolution features more valuable, leading to a preference for PagerDuty in terms of functionality.
Room for Improvement: BMC TrueSight Operations Management users suggest enhancements in scalability and integration with third-party tools. PagerDuty Operations Cloud users identify room for improvement in its complex configuration and learning curve. BMC TrueSight Operations Management needs to focus more on expanding its integration capabilities.
Ease of Deployment and Customer Service: BMC TrueSight Operations Management is reported to have a straightforward deployment process, but it sometimes requires extensive configuration. Their customer support is considered responsive and knowledgeable. PagerDuty Operations Cloud offers a streamlined deployment experience with excellent customer service, although initial setup can be slightly challenging. Users find PagerDuty easier to deploy overall and appreciate the strong support network.
Pricing and ROI: BMC TrueSight Operations Management is noted for its reasonable setup costs, providing good value for money. Its ROI is favorable, with users appreciating the cost-effectiveness. PagerDuty Operations Cloud, while being more costly initially, delivers significant returns on investment due to its powerful features and efficiency in reducing downtime. Despite higher costs, users feel PagerDuty offers a justified ROI.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
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