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Box vs M-Files comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Room For Improvement

Sentiment score
5.0
Box requires better integration, improved features, enhanced security, lower pricing, streamlined API, and better reporting and device compatibility.
No sentiment score available
 

Valuable Features

Sentiment score
8.0
Box excels in security, user-friendly interface, efficient collaboration, and offers excellent version control, metadata tagging, and governance features.
No sentiment score available
 

Scalability Issues

Sentiment score
7.9
Box handles scalability well, offering consistent performance and speed, accommodating large files and multiple users without significant issues.
No sentiment score available
 

Customer Service

No sentiment score available
Users report varying experiences with Box support, finding it quick and accurate but sometimes delayed and repetitive.
No sentiment score available
 

Stability Issues

Sentiment score
8.0
Users praise Box's stability and reliability, with consistent performance, no issues, and strong security over seventeen years.
No sentiment score available
 

Setup Cost

No sentiment score available
Box is seen as cost-effective but experiences with pricing vary, with some finding licensing high and API calls expensive.
No sentiment score available
 

Categories and Ranking

Box
Ranking in Document Management Software
2nd
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
40
Ranking in other categories
Enterprise Content Management (5th), Cloud Storage (11th), Digital Asset Management (3rd), Content Collaboration Platforms (4th)
M-Files
Ranking in Document Management Software
8th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Document Management Software category, the mindshare of Box is 7.8%, down from 10.1% compared to the previous year. The mindshare of M-Files is 6.9%, up from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Document Management Software
 

Featured Reviews

Parthasarathy Chellapillai - PeerSpot reviewer
Used for data storage and data collaboration, but its data security could be improved
If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.
LN
Good workflows, and it is easy to use with a dashboard that improves contract visibility
My advice for anybody who is looking into implementing this product is to do a pilot first. After you do your research, do an actual pilot before you commit because everyone has nuances and you might find out that it is not what you want, or that it doesn't really do what you think it's going to do. It is not the simplest product to use but because of the robustness of its feature set in the ability with the workflows, and the APIs, to do just about anything you can imagine with it, that's very valuable. I wish it was a little easier to use because we have to spend more time than I'd like with new users, teaching them how it works. We try to hide all that from them but the setup time to get everything the way we wanted was probably two months. That is two months in one resource working on it half time a week, but it just took a lot of work to get the metadata set up, to get the workflows set up, and to get all the documents added to the repository. Now we've got versioning and we know where everything's at, the dashboard is great, but don't assume when they tell you that you'll be up and running in two weeks, that that is the truth. It takes much longer than you think. I would rate this solution an eight out of ten.
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Top Industries

By visitors reading reviews
Educational Organization
57%
Computer Software Company
6%
Financial Services Firm
4%
Manufacturing Company
4%
Educational Organization
21%
Computer Software Company
13%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Box?
The solution is used for data storage and any kind of visualization.
What is your experience regarding pricing and costs for Box?
The solution is expensive when it comes to API calls.
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Comparisons

 

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Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Crowe UK, Stearns Bank, Head Energy, OMV, TK Elevator
Find out what your peers are saying about Box vs. M-Files and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.