We performed a comparison between Box and OpenText Extended ECM based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The interface is very good."
"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."
"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."
"Office Integration. The full integration into the Microsoft Office products is just perfect."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
"The solution is scalable."
"File sharing with collaborators not on the same domain with offline access from multiple devices: I work on many projects that are multi-organizational, such as with customers, suppliers, or acquisitions."
"Box is very realistic when it comes to sharing capabilities."
"Scalability is great. We can extend areas horizontally and vertically."
"We can configure the solution with any industry's products per customer requirements."
"Most of our customers are very fond of the upgraded smart user interface."
"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."
"It's a very good solution."
"Being able to tag metadata on documents and being able to have different workspaces in there for our documents is valuable. We do loan documents, and different types of documents have different types of retentions. We are able to categorize based on that, and we are able to do tag searching to find what we are looking for."
"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."
"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."
"One thing that Box would benefit from is a records management component."
"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."
"The UI should be faster. Sometimes it lags when switching between documents."
"It could be cheaper."
"The solution's data security should be improved."
"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."
"I find their API to be quite complex and it could be more straightforward."
"Maturity of the enterprise security around user management."
"The tool's documentation is not proper and has missing information like steps."
"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."
"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."
"The solution should work better with partners and be more developer-friendly."
"We had some issues with scalability in the production. So, I would rate it a five out of ten."
"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."
"The initial setup can get really complicated, and it takes time."
"Pricing could be improved and the stability or the performance needs improvement, which is very important."
Box is ranked 4th in Enterprise Content Management with 39 reviews while OpenText Extended ECM is ranked 3rd in Enterprise Content Management with 18 reviews. Box is rated 8.4, while OpenText Extended ECM is rated 7.8. The top reviewer of Box writes "Allows you to upload and download files quickly but lacks integration with Office 365". On the other hand, the top reviewer of OpenText Extended ECM writes "Serves as a single source of support for the company but has scalability issues". Box is most compared with SharePoint, Microsoft OneDrive, Citrix ShareFile, Office 365 and Egnyte, whereas OpenText Extended ECM is most compared with OpenText Documentum, SharePoint, IBM FileNet, Hyland OnBase and Atlassian Confluence. See our Box vs. OpenText Extended ECM report.
See our list of best Enterprise Content Management vendors and best Content Collaboration Platforms vendors.
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