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Centreon vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
7.2
ServiceNow IT Operations Management support is generally prompt and knowledgeable, but some users seek better documentation and faster resolutions.
 

Room For Improvement

No sentiment score available
Sentiment score
6.0
ServiceNow IT Operations Management is costly, complex to deploy, with limited features, difficult integrations, and needs UI, AI, and performance improvements.
 

Scalability Issues

No sentiment score available
Sentiment score
8.4
ServiceNow IT Operations Management is highly scalable, allowing easy expansion, with seamless user addition but potential network integration complexities.
 

Setup Cost

No sentiment score available
No sentiment score available
ServiceNow IT Operations Management provides customizable, premium pricing based on customer needs, making it a comprehensive but expensive solution.
 

Stability Issues

No sentiment score available
Sentiment score
8.6
ServiceNow IT Operations Management is highly stable and reliable, generally rated between seven and nine out of ten.
 

Valuable Features

No sentiment score available
Sentiment score
8.6
ServiceNow IT Operations Management excels in asset discovery, service mapping, user-friendly interface, scalability, and efficient tracking, reducing costs.
 

Categories and Ranking

Centreon
Ranking in IT Infrastructure Monitoring
14th
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
28
Ranking in other categories
Network Monitoring Software (15th), Cloud Monitoring Software (14th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
7th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
38
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of Centreon is 3.2%, down from 3.4% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.6%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Caulson Chua - PeerSpot reviewer
With fewer staff resources, we can identify and address issues before the system goes down
Centreon's most valuable features are preventative maintenance and cost-efficiency. Everything is monitored, and we get a log before the system fails. We have an opportunity to fix the issue and avoid downtime. The dashboard is user-friendly, and the solution provides good reporting and visibility. The layout is straightforward. You can click on the drop-down list to select the server you want. The anomaly detection feature helped us reduce our average resolution time by 30 minutes to an hour.
Archana Menon - PeerSpot reviewer
Easy to use and has great orchestration and automation capabilities
The solution's initial setup is straightforward. Complexity always comes when the company requirements are added. There is a reason why ServiceNow is a market leader. If they would also bring in the complex nature like their peers, force companies to stick to out-of-the-box all the time, and bring in product customizations or product revisions, which would force other users not to use customization, then it would not stay like that. ServiceNow should not go the same route as other vendors and restrict their products from being scaled up or scaled down.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
19%
Government
11%
Financial Services Firm
10%
Manufacturing Company
6%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
12%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Centreon?
Centreon's most valuable features are preventative maintenance and cost-efficiency. Everything is monitored, and we get a log before the system fails. We have an opportunity to fix the issue and av...
What needs improvement with Centreon?
The issue my company has with the tool stems from the fact that it didn't give an on-time response to us. The product collects the information, but it fails to send them via SMS, WhatsApp or Telegr...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expensive.
What needs improvement with ServiceNow IT Operations Management?
The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of events per minute, you need infrastructure capable of handling such a large scale....
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Airbus, Bollore, BT, Canal Plus, Kuehne Nagel, Limagrain, LVMH, Oberthur Technologies, Orange, Darty, Addax Petroleum, Plastic Omnium, Auchan, Valeo, Saint Gobin, Clarins, Hugo Boss, JC Decaux, French Government (Defense, Justice, Environment, Agriculture), OptiComm, Thales, Zeiss.
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Centreon vs. ServiceNow IT Operations Management and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.