Cisco TelePresence vs ConnectWise ScreenConnect comparison

Cisco and ConnectWise are both solutions in the Virtual Meetings category. Cisco is ranked #9 with an average rating of 8.0, while ConnectWise is ranked #10 with an average rating of 9.3. Cisco holds a 3.4% mindshare in VM, compared to ConnectWise’s 1.6% mindshare. Additionally, 85% of Cisco users are willing to recommend the solution, compared to 92% of ConnectWise users who would recommend it.

Cisco TelePresence

Read 9 Cisco TelePresence reviews

634 Views
318 Comparison Views

85% willing to recommend

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

Cisco TelePresence

ConnectWise ScreenConnect

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 3, 2025

Cisco TelePresence and ConnectWise ScreenConnect compete in communication and collaboration sectors. Cisco TelePresence holds an edge with its superior video conferencing capabilities, while ConnectWise ScreenConnect excels in flexible remote support.

Features: Cisco TelePresence delivers high-definition video, advanced security, and seamless integration with existing tools. ConnectWise ScreenConnect offers cross-platform compatibility, instant session initiation, and robust remote support functionalities.

Room for Improvement:Cisco TelePresence could enhance ease of deployment and reduce licensing complexity. ConnectWise ScreenConnect can improve video quality, management of large-scale deployments, and reduce setup time.

Ease of Deployment and Customer Service:ConnectWise ScreenConnect ensures easy installation and efficient cloud-based access, while Cisco TelePresence may require complex setups but provides extensive hardware support.

Pricing and ROI: Cisco TelePresence involves higher initial costs with significant ROI benefits via premium experiences. ConnectWise ScreenConnect offers a subscription model promising quicker ROI with lower upfront expenses.

To learn more, read our detailed Cisco TelePresence vs. ConnectWise ScreenConnect Report (Updated: March 2025).

Buyer's Guide

Cisco TelePresence vs. ConnectWise ScreenConnect

March 2025

Download the complete report

Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cisco TelePresence

Ranking in Virtual Meetings

9th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of Cisco TelePresence is 3.4%, down from 4.2% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

CarolineXavier

Solutions Architect at NTT Security

It's our go-to solution for demonstrating our services to clients

I use Cisco Telepresence for meetings with clients and internal meetings. It's our go-to solution for demonstrating our services to clients The speaker tracker feature in Cisco Telepresence is highly valuable, especially the ability to track multiple participants and change focus during…

Read full review

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The configuration is a valuable."

"It was stable. So, I would rate the stability a ten out of ten."

"Telepresence's most valuable feature is keeping highly paid employees, such as executives, on the ground instead of wasting time flying around the world. So if you have the right telepresence plan and form, it's not just the video cameras and the systems behind them, it's the way you lay out your meeting room.You can have multiple offices interconnecting in a single meeting, and it looks like everybody's in the same big conference room together because the telepresence yields such a fantastic amount of clarity."

"The most valuable features of Cisco TelePresence are the basic standard features and the ease of use. Additionally, the configuration and integration are exemplary."

"TelePresence allows our customers to have a quick meeting while traveling and still be effective. It saves time and money."

"The SpeakerTrack feature is the most valuable feature."

"We have a dual screen option to enable video and content sharing."

"Cisco is a leader in video conferencing solutions because they apply the latest technologies to their devices and services, such as artificial intelligence and versatile functionalities."

More Cisco TelePresence pros

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"Unattended access is the most important feature."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."

"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."

More ConnectWise ScreenConnect pros

Cons

"I was in touch with one of our clients and they mentioned that they would like to have a holographic video conferencing. It would be great if that feature would be added."

"The price of Cisco TelePresence overall should be reduced."

"Cisco TelePresence could improve the WebRTC connections, as they are quite slow."

"The tool is expensive."

"I would rate my experience with the initial setup a three out of ten, with ten being expensive. It was complex with badges and certificates. Too crazy."

"The calling features can be improved."

"Cisco TelePresence could improve its integration capabilities."

"MX800 comes only with one available DVI port. A few more HDMI ports will improve the system's capability."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"There could be improvement to the remote command line tools."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"There is an issue which is pretty rare, but I find it at least when connecting from my mobile device. I am forced to refresh the screen by changing the screen quality to get screen updates. This only happens sometimes."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

"The solution should add the ability to video chat with the user on the other end."

"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."

More ConnectWise ScreenConnect cons

Pricing and Cost Advice

"Cisco TelePresence license is expensive and should be reduced. There is only a cost for the license and it is annually."

"I will rate the tool's pricing an eight out of ten."

"The price of Cisco Telepresence is high, especially in Brazil. However, the quality of the product justifies the cost."

"The pricing is expensive, therefore I rate it an eight out of ten."

"We used high definition, 1080p, but again, it required license purchases. For example, with three licenses (TP licenses), each allowing one 1080p screen, if I had six participants, I'd need to lower the resolution to 720p or lower to accommodate more participants. More licenses meant more cost."

"It is priced fairly."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay $3,000 USD for the service, yearly upfront."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"Good price and works well."

"We pay an annual licensing fee."

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

More ConnectWise ScreenConnect pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

845,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

14%

Government

13%

Computer Software Company

12%

Financial Services Firm

12%

Computer Software Company

19%

Financial Services Firm

11%

Manufacturing Company

11%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Cisco TelePresence?

It was stable. So, I would rate the stability a ten out of ten.

See all answers

What needs improvement with Cisco TelePresence?

Cisco TelePresence could improve its integration capabilities. As for additional features, I would like to see an improved ceiling microphone solution in the next versions.

See all answers

What advice do you have for others considering Cisco TelePresence?

I recommend it to clients and would rate it 10 out of 10.

See all answers

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

Comparisons

Webex vs Cisco TelePresence

Compared 40% of the time

Polycom RealPresence Clariti vs Cisco TelePresence

Compared 30% of the time

Polycom RealPresence Desktop vs Cisco TelePresence

Compared 30% of the time

More Cisco TelePresence Competitors

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 16% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 14% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 12% of the time

More ConnectWise ScreenConnect Competitors

Product Reports

Buyer's Guide

Virtual Meetings

March 2025

Download Cisco TelePresence product report

Buyer's Guide

ConnectWise ScreenConnect

March 2025

Download ConnectWise ScreenConnect product report

Also Known As

TelePresence

ConnectWise Control, ScreenConnect

Overview

Cisco TelePresence Server brings multiparty video to unified communications deployments. Its flexible video, audio, and content-sharing capabilities allow users to participate in video conferences with multiple parties. Users can easily create, launch, and join meetings using standards-based video endpoints. Or their mobile devices or Cisco WebEx clients. Or even third-party video endpoints. The server provides high-quality, standards-based video conferencing for mobile, desktop, and room systems.

Cisco

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Sample Customers

Afni, AGCO, Bellevue, Came Group, Children's Hospital of Orange County (CHOC Children's), Del Papa Distributing, Instituto Zaldivar, ING Bank, Moffitt Cancer Center, Park Nicollet, Pentana Solutions Australia, San Jose State University, Sub-Zero Wolf, Transwestern and Metropolis Investment Holdings, Vital Images

Jon Rosen Systems

Buyer's Guide

Cisco TelePresence vs. ConnectWise ScreenConnect

March 2025

Free Report: Cisco TelePresence vs. ConnectWise ScreenConnect

Find out what your peers are saying about Cisco TelePresence vs. ConnectWise ScreenConnect and other solutions. Updated: March 2025.

DOWNLOAD NOW

845,406 professionals have used our research since 2012.

See our Cisco TelePresence vs. ConnectWise ScreenConnect report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.