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ConnectWise Automate vs Fortinet FortiSIEM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (8th)
Fortinet FortiSIEM
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
71
Ranking in other categories
Security Information and Event Management (SIEM) (8th)
 

Mindshare comparison

ConnectWise Automate and Fortinet FortiSIEM aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 8.4%, down 11.0% compared to last year.
Fortinet FortiSIEM, on the other hand, focuses on Security Information and Event Management (SIEM), holds 2.9% mindshare, up 2.9% since last year.
Remote Monitoring and Management (RMM)
Security Information and Event Management (SIEM)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
HamedWasel - PeerSpot reviewer
Apr 3, 2023
It's cheaper than other solutions with the same features but lacks integration with many third-party vendors
I am part of the team that implements the solution, and we hand it over to the operations team. We use FortiSIEM to ingest logs. The customer provides us with the IPs for the log sources, and we add them to the FortiSIEM dashboard. We can check the logs for signs of malicious access from outside…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows us to manage all client requests, jobs and invoicing."
"A good automated scripts feature."
"The initial setup is easy and the deployment is quick."
"The database is great. It's a nicely ordered database."
"The implementation is nice and easy."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Remote access and detailed monitoring help us support our equipment."
"We have many application systems, and I can set up Fortinet FortiSIEM for users to monitor their systems."
"To add workers and even collectors is pretty easy."
"The Threat Hunting feature provides complete traffic analysis."
"The most valuable features for us are the built-in reports and alerts, along with the extreme flexibility in reporting and rule generation."
"The most valuable feature is the ability to view all the network events on a single pane and find the point of contact or point of the incident."
"The most valuable features of Fortinet FortiSIEM are the SD-WAN, Global LAN, and application controls."
"Fortinet FortiSIEM has its own validated and authentic IP database that marks malicious IP attacks against the firewall and generates an alert for the same."
"The tool's most valuable feature stems from the fact that I can see a complete analysis, like all the incidents that have happened, and it detects everything in real-time."
 

Cons

"The menu doesn't always load properly."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Scheduling of automation could be improved and made more simple."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Technical support was helpful."
"The deployment of the platform took some time to set up and configure."
"They could work on their documentation. If there's anything about the solution that needs improvement, it's that. For example, documentation already is on a very high level but specifically on the CLI there are tons of features which can be fine-tuned and thousands of commands are very difficult to document. If they could make this easier, it would improve the overall solution."
"Our team tried configuring MS SQL database logs with Fortinet FortiSIEM, but it did not work for some time."
"The backup and recovery process for this solution needs improvement."
"The stability of the product is an area of concern where improvements are required."
"The graphs on the user interface could be improved as we often experience glitches."
"If there is a configuration on the wrong side of the network or there are changes that result in harm to our IT infrastructure, the solution should immediately fix it."
"Improvements include making it easier for users to create their normalizers. Fortinet FortiSIEM uses XML for normalizing and parsing, which can be tedious and time-consuming. A simpler way of using regex could be helpful."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"The solution is available for both, perpetual and subscription licenses."
"Pricing is acceptable for more than 90% of our customers, as they normally get discounts."
"The price of Fortinet FortiSIEM is a lot less when compared to other solutions."
"Pricing is determined based on the customer's budget."
"The price is competitive."
"We bought the perpetual license, so we own the product, but there is a three-year support renewal fee for that."
"Please be cheaper and more simplified."
"The tool is really expensive. For what the tool does for our team, the price is fair."
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Top Industries

By visitors reading reviews
Educational Organization
53%
Computer Software Company
8%
Financial Services Firm
5%
Media Company
4%
Computer Software Company
17%
Government
8%
Financial Services Firm
8%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Fortinet FortiSIEM?
Fortinet FortiSIEM needs to provide better API integrations to users.
What is your experience regarding pricing and costs for Fortinet FortiSIEM?
If one is cheap and ten is expensive. I rate the tool's price as an eight out of ten. Compared with Splunk or Oracle, Fortinet is cheap.
What needs improvement with Fortinet FortiSIEM?
With Fortinet's current integrations with endpoints and with the integration capabilities of EDR and XDR solutions from Fortinet itself, when we are trying to integrate them with other technologies...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
FortiSIEM, AccelOps
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.
Find out what your peers are saying about NinjaOne, Kaseya, Atera and others in Remote Monitoring and Management (RMM). Updated: October 2024.
814,649 professionals have used our research since 2012.