ConnectWise ScreenConnect vs GoToWebinar comparison

ConnectWise and GoTo are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while GoTo is ranked #24. ConnectWise holds a 1.6% mindshare in VM, compared to GoTo’s 2.0% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

GoToWebinar

Read 8 GoToWebinar reviews

253 Views
165 Comparison Views

100% willing to recommend

ConnectWise ScreenConnect

GoToWebinar

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

GoToWebinar and ConnectWise ScreenConnect compete in virtual communication and remote access. GoToWebinar is superior in webinar hosting with extensive tools, while ConnectWise ScreenConnect stands out in remote support with comprehensive features.

Features: GoToWebinar offers automatic recording, feedback collection, and poll features for interactive webinars. It allows easy registration and customization, enhancing webinar management. Integration capabilities increase its utility for user portals. ConnectWise ScreenConnect provides robust remote support with remote reboot, file transfer, and multi-session handling. Its platform includes granular security options and persistent access, supporting a seamless support environment. Video tuning and session organization enhance global connectivity and customer service.

Room for Improvement: GoToWebinar could enhance its interface to reduce complexity for non-technical users. Better integration with CRMs can further streamline lead management. Enhanced analytical reporting tools could provide deeper insights for presenters. ConnectWise ScreenConnect may improve its user interface simplicity for broader accessibility. Its setup process can be optimized for quicker deployments. Expanding custom branding options and better mobile compatibility could elevate user experience.

Ease of Deployment and Customer Service: GoToWebinar is easy to deploy with browser-based access and user-friendly interface ideal for rapid hosting. Customer service offers comprehensive support for setup. ConnectWise ScreenConnect, although requiring more complex configurations, excels in environments requiring tech-heavy solutions. Its deployment supports extensive customization, backed by robust customer service for technical landscapes.

Pricing and ROI: GoToWebinar provides competitive pricing tiers with options for upfront savings, ensuring quicker ROI due to cost-efficient webinar functionalities. ConnectWise ScreenConnect, though more costly initially, offers sustained return through advanced support capabilities. Its long-term value justifies the investment, appealing to businesses prioritizing extensive remote support features.

To learn more, read our detailed ConnectWise ScreenConnect vs. GoToWebinar Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. GoToWebinar

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

GoToWebinar

Ranking in Virtual Meetings

24th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.6%, down from 1.7% compared to the previous year. The mindshare of GoToWebinar is 2.0%, up from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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RITA Conroy-Martin

Director of Marketing at a manufacturing company with 51-200 employees

Video library is a great tool and it enables good customization; feels a little antiquated and rusty

I like that recordings are available immediately, it's a great feature. I also appreciate being able to use the video library as a tool, and the integration of an API with other systems we have. We were able to build our own customer portal and then integrate into GoToWebinar with a seamless interface. People thought they were on our platform, but they were using GoToWebinar. Those are unique features that seemed to be very easy for our development team to integrate. I like that aspect of it. It also provides good visibility if somebody had seen a webinar that was useful. It's very easy to push them out. Registration is an easy process as is customization on the back end. We very rarely had technical issues running the webinars so it's a pretty robust platform overall.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is super easy to use and relatively inexpensive."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

"The ConnectWise ScreenConnect tool is very good for remote access."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"The initial setup is fairly straightforward."

More ConnectWise ScreenConnect pros

"I can extract the activity and the attendance reports, along with every single question that was asked during the webinar, which is a feature that we highly value."

"We were able to build our own customer portal and integrate into GoToWebinar with a seamless interface."

"All of their features are good. They are more or less equivalent to the competition. There's less disturbance, less jitter, the voice is always good even at a low bandwidth."

"This solution is very reliable. It is easy to switch between audio and microphone when using headphones."

"The interface is browser-based and simple, which is an advantage over other solutions."

Cons

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

More ConnectWise ScreenConnect cons

"The chat window and using polls is easier in Zoom than compared to GoToWebinar. Make it simpler and easier to publish polls on the fly would improve the solution."

"GoToWebinar would be improved with the inclusion of support for video endpoints."

"The platform feels old and a little rusty, more could be invested into the look and feel of it."

"Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price."

"The sharing of cameras is limited to meeting organizers."

Pricing and Cost Advice

"It is priced fairly."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"We pay $3,000 USD for the service, yearly upfront."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Make sure you have enough licensing for all the techs that you have."

"I download the product for free with ConnectWise RMM's license."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

More ConnectWise ScreenConnect pricing and cost advice

"This is a free solution."

"It is a monthly subscription and the price is quite expensive if you're not paying annually."

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Top Industries

By visitors reading reviews

Computer Software Company

19%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

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What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

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Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

GoToWebinar

April 2025

Download GoToWebinar product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Web conferencing SaaS for larger webinars

GoTo

Sample Customers

Jon Rosen Systems

Avigilon Corporation, Bitdefender, British Library's Business & IP Centre, Business Wire, Clarity, Colt, Conversion Rate Experts, Cornerstone Home Lending Inc., DemandGen, DPR Construction

Buyer's Guide

ConnectWise ScreenConnect vs. GoToWebinar

April 2025

Free Report: ConnectWise ScreenConnect vs. GoToWebinar

Find out what your peers are saying about ConnectWise ScreenConnect vs. GoToWebinar and other solutions. Updated: April 2025.

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